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Avis sur DoubleTree by Hilton Harrogate Majestic Hotel & Spa

4 out of 5
DoubleTree by Hilton Harrogate Majestic Hotel & Spa
Ripon Road, Harrogate, England

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 354 avis sur 943." "
Note des voyageurs de 8 (Bien), d’après 271 avis sur 943." "
Note des voyageurs de 6 (Satisfaisant), d’après 156 avis sur 943." "
Note des voyageurs de 4 (Médiocre), d’après 97 avis sur 943." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 943." "

8,2/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pearl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was in a great location, beautifully kept and lovely service. Bonus was having free access to the swimming pool and gym
Séjour de 2 nuits en mai 2024
Réponse de Lini le 12 mai 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Lini le 9 mai 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa

8/10 Bien

Humraaj

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good Hotel and facilities , staff were always very helpful also .
Séjour de 1 nuit en mai 2024
Réponse de Lini le 9 mai 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa

2/10 Horrible

Nagina

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very rude staff and gave us a room which was suffocating and asked us to pay extra only to move to a basic room
Séjour de 1 nuit en avril 2024
Réponse de Rai le 24 avr. 2024
Dear NaginaThank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

8/10 Bien

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Raj le 14 avr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We travelled as a family of 4 (including a tween and a teen). Our room had 2 king sized beds, a desk and a sitting area, which gave us plenty of room to sleep and hang out between activities. The bathroom was clean and well-appointed, with a nice walk-in shower and towel warmer. I was pleased to find an iron and hair dryer in good condition, as well as a nice selection of tea, coffee and hot chocolate. We used the gym, which was also clean and had a good selection of equipment. The buffet breakfast in the morning had a decent selection, including gluten- and dairy-free options for me. The staff was friendly and helpful hotel-wide. The distance from the town centre is also perfect for walking to and from the hotel. We’ll definitely come back if we’re in the area!
Séjour de 2 nuits en avril 2024
Réponse de Raj le 12 avr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Pete

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Old fashioned luxury
Séjour de 2 nuits en mars 2024
Réponse de Raj le 6 avr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

2/10 Horrible

Andrew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Raj le 6 avr. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

4/10 Médiocre

Richard

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The stay began badly when it became apparent that the booking information had not been correctly transferred by Expedia. Our breakfast and dinner included choice wasn't detected by reception staff so we had to explain at almost every meal that we'd chosen the half board option. The room condition was shabby, especially peeling paint in the shower cubicle; no TV remote which was delivered on request. Having been out on Saturday we returned to find the car park overfull with cars everywhere including yellow lines. This added to the insult of having to pay £30 for the privilege of parking; the parking controller was able to find a temporary space. Dinner was a disaster, not for the food which was excellent, but the intolerable noise level caused by the concurrent wedding music, background muzak throughout the hotel and a number of raucous guests. I asked a waiter to get the background music turned down but no change. It was an acoustic assault which spoilt the meal. Overall, the Majestic hotel did not live up to its name and it was a great disappointment for what should have been an enjoyable 50th wedding celebration.
Séjour de 2 nuits en mars 2024
Réponse de Raj le 23 mars 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

4/10 Médiocre

DAVID

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Seriously overpriced. We paid £220 per night for 3 nights in a deluxe room. I am still looking for the deluxe. Bog standard would be a more accurate description of our room. Our view was the grimy roof of a large warehouse.
Séjour de 3 nuits en février 2024
Réponse de Raj Bhatia, Hotel Manager le 7 mars 2024
Good morning David, Thank you for taking a moment to leave feedback. I do apologise that you feel the room did not meet your expectations. When you next book, I would recommend speaking with a member of our team, so that we may find one more suited to your preferences. - Kindest regards, Raj Bhatia, Hotel Manager

6/10 Satisfaisant

Graham

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Booked for an occasion - asked & paid for specific things on arrival, and was let down as these were not fully implemented. Evening meal in restaurant - informed at the outset certain things were not available. We then placed our drinks orders, at the time of order the meal - for the waitress to then come back 5 mins later to inform us that one of the drinks was also not available. Came to order dessert - to be yet again informed 1st choice of our order was not available. Also, disappointed to arrive and find out that there is also now a £15 per night parking charge... Overall a mediocre experience & not something one would expect from part of the Hilton chain
Séjour de 2 nuits en février 2024
Réponse de Raj Bhatia, Hotel Manager le 7 mars 2024
Good morning Graham, Thank you for leaving a comment on your stay with us. I am truly disheartened to hear that your time with us was one you have come to expect from Hilton. Our team truly prides themselves in delivering a special stay for all our guests' and to hear you found we were unable to do so, is not the service we usually provide. Please be assured, your comments have been passed along to the team; as we continues to improve. - Kindest regards, Raj Bhatia, Hotel Manager

8/10 Bien

Simon

Voyage en couple
Les points forts : Personnel et service
Staff were excellent in manner and performance. The hotel had a tired look. The disability facilities were not up to scratch - lifts would have been too small to easily fit a wheelchair. The design of the bathroom left much to be desired.
Séjour de 2 nuits en février 2024
Réponse de Raj le 17 févr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Poppy

Séjour de 1 nuit en février 2024
Réponse de Raj le 23 mars 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our favourite place to stay xx
Amazing visit as always, beautiful building, staff and spa xx
Séjour de 1 nuit en février 2024
Réponse de Raj le 15 févr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Raj le 15 févr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

David

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Raj le 15 févr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

6/10 Satisfaisant

David

Voyage d’affaires
Les points forts : Propreté et personnel et service
Stunning hotel. Was disappointed that the TV was off all night. Also I think location of gym and spa could have been better signed.
Séjour de 1 nuit en février 2024
Réponse de Raj le 7 févr. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

8/10 Bien

Bridget

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a wonderful stay. The staff was very friendly and helpful. The room was extremely comfortable.
Séjour de 4 nuits en janvier 2024
Réponse de Raj le 3 févr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Cath

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de raj le 3 févr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

8/10 Bien

Ian

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
The birthday treat.
We stayed at the hotel it was a surprise trip to Harrogate for my wife,s birthday. The hotel was lovely and the staff friendly, we found a birthday card and balloons in the room which was a nice gesture. At night we noticed excessive dust on the bedroom wall paper, we were able to write our names in it! Before we checked out we showed the duty manager who agreed with us that it was unacceptable. He refunded our car parking fee and was going to show the dust to the house keeping team, assuring us that the room would be properly cleaned. The Spa is very nice and the breakfast was ok.
Séjour de 1 nuit en janvier 2024
Réponse de Raj le 1 févr. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Lorrae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Raj le 1 févr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

6/10 Satisfaisant

Harriet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Brilliant front desk service, I was not impressed with the first room allotted to me and they kindly changed it without any question. They were friendly and informative about the parking and breakfast. Breakfast was good, although would expect full range of coffee options for decaf too. And needed a better fruit selection. The place we ate breakfast in was beautifully presented, staff were very attentive. In general though I was really disappointed with how run down the hotel was, the carpet in the main staircase was stained, the room I was initially allocated on the 2nd floor had single glazed, metal edged windows with black mould round them, worse in the bathroom. The carpet was tired and the furniture old and dated. The noise from the industrial extractor units outside the room was the worst point, and that was why I requested a change. My new room on the fourth floor was much better, modern furniture and bathroom and good views over the city. Overall not the quality I was expecting from the star rating and the price paid, especially as it was mid January!
Séjour de 1 nuit en janvier 2024
Réponse de Raj le 24 janv. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Raj le 24 janv. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paying for parking for unexpected and quit expensive
Séjour de 3 nuits en janvier 2024
Réponse de Raj le 20 janv. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

8/10 Bien

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed for a family party. Food delicious. Breakfast good, coffee machine stopped half way & staff quickly & efficiently replaced the milk.
Séjour de 1 nuit en janvier 2024
Réponse de Raj le 15 janv. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Raj le 13 janv. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

2/10 Horrible

Lucy

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not the NYE we had planned
I wouldn’t normally be leaving a review, but after trying to contact the hotel and constantly getting the phone put down on me today, I thought I’d come here instead. They charged me twice for the room as I used a different card. I went straight down and they told me they’d sorted it. I then went back up to my room (which smelt awful due to the drains/sewer smell coming from the bathroom) as I had just been informed the spa was closed that evening. When we went the next day, the pools were freezing (including both hot tubs) to the point we just went home. Not a good experience. After a few days, I noticed they still hadn’t refunded me so I rang them up. They assured me this would be refunded and that it may just be my bank but as it’s a credit card should only take a few days. It’s now been a week and they are not picking up the phone. Does anyone have any advice? Both statements don’t even say pending - should I just contact my bank? I wouldn’t stay here again - very expensive for what you get!
Séjour de 1 nuit en décembre 2023
Réponse de Raj le 13 janv. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

6/10 Satisfaisant

debra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice property but given a room for disabled (not requested)
Séjour de 1 nuit en janvier 2024
Réponse de Raj le 13 janv. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

8/10 Bien

Maura

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Raj le 13 janv. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

6/10 Satisfaisant

Gerard

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Disappointing and hot
We had an OK stay at this hotel. The building and lobby are beautiful but the rest feels like it’s old and falling apart. Our room was old fashioned, very few plug sockets and incredibly hot (even in winter). Neither of us had a good night sleep when we were there due to the heat and the overly soft mattress and pillows. The walls and carpet had a couple of blood stains too and overall we just felt like this hotel wasn’t up to the Hilton standard. The Spa was nice but gets crowded quickly but definitely a nice perk to the hotel. The location was great and shops etc are easily accessible but we won’t be returning again.
Séjour de 2 nuits en janvier 2024
Réponse de Raj le 13 janv. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

6/10 Satisfaisant

Katy

Voyage en couple
Les points forts : Personnel et service
Got told to come back two hours later for pool as families were using it and it was too busy. This meant we used it after 7pm which then limited our food options.
Séjour de 1 nuit en janvier 2024
Réponse de Raj le 13 janv. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

6/10 Satisfaisant

Cheryl

Les points forts : Propreté et personnel et service
Room was inadequate
We have stayed at this hotel every year at this time for 3 years. This trip was booked in June. I feel that the room we were allocated was appalling. If I had booked last minute then I could maybe understand that but it was booked 6 months ago. The room was tiny. No plug sockets available next to the bed. Only 1 spare plug socket on dressing table and 1 on the floor by the door! This caused issues with charging things. The room was directly above the bins. There was noise from this all day and night with empties being taken out. I feel like we were an after thought despite booking well in advance. We spoke to other guests in the hotel that had booked the same standard of room last minute and were placed much more favourably. After spending lots of money in this hotel in the past it made me feel very disappointed. We were planning on booking for our wedding anniversary in February but are having second thoughts now. Staff and restaurant were fabulous as always. Just felt that previous rooms had been much better. Sorry hotels.com I know you don’t allocate rooms. I am just very disappointed right now.
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Julie

Voyage en famille
Les points faibles : Personnel et service
Heavily Restricted Access to the Spa, Gym & Pool
Disappointed with the restricted access to the pool for kids and also the poor attitude of the spa manager
Séjour de 1 nuit en décembre 2023
Réponse de Raj le 13 janv. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

2/10 Horrible

Courtney

Séjour de 1 nuit en décembre 2023
Réponse de Raj le 13 janv. 2024
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The attention to detail was amazing, the comfort and quality of the room was luxurious. The staff were polite and helpful.
Séjour de 1 nuit en décembre 2023
Réponse de Jacob le 2 janv. 2024
Dear Pamela,Thank you for taking the time to leave a review about your stay I am delighted to hear you enjoyed your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa. We do hope to see you return very soon.Kind regards,JacobFront Office Manager

4/10 Médiocre

Kristie

Séjour de 2 nuits en décembre 2023
Réponse de Jacob le 2 janv. 2024
Dear Kristie,Thank you for taking the time to leave a review about your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa all feedback provided is invaluable to the hotel. Rest assured your feedback will be taken onboard to provide an experience to our guest befitting the type of stay we strive so hard to ensure every guest experiences here at the hotel. We do hope to see you return soon so you can experience this for yourself.Kind regards,JacobFront Office Manager

10/10 Excellent

Georgina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would definitely return
Réponse de Raj le 15 févr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

6/10 Satisfaisant

Anthony

Les points forts : Personnel et service
Séjour de 3 nuits en décembre 2023
Réponse de Jacob le 2 janv. 2024
Dear Anthony,Thank you for taking the time to leave a review about your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa. I am glad to see you enjoyed your stay here rest assured all feed back is taken on board to ensure every guest has their best possible stay at the hotel. We do hope to see you return in the future.Kind regards,JacobFront Office Manager

10/10 Excellent

Yasar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jacob le 2 janv. 2024
Dear Yasar,Thank you for taking the time to leave a review about your stay I am delighted to hear you enjoyed your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa. We do hope to see you return very soon.Kind regards,JacobFront Office Manager

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceeded expectations especially the spa.
Séjour de 1 nuit en décembre 2023
Réponse de Rajat Bhatia le 21 déc. 2023
Dear PaulThank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

6/10 Satisfaisant

Karl

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Did not recieve value for the money.
The hotel & facilities were amazing. However, i could not in all honesty say it was value for money. There is a £12 car parking charge to add to the cost of the room that you dont know about until you arrive. In the room there wasnt enough milk to make 2 drinks (i know you can order more at reception but for what i paid. I shouldnt have too) at the bar i ordered 2 bottles of koppenburgh. I was given two old & very weary plain pint glasses & left to pour my drinks for myself (even our local working mans club has the correct glasses for what you order & they pour it for you) i appreciate this sounds im moaning here. But, this hotel charges premium rates but did not offer a premium service during our stay.
Séjour de 1 nuit en décembre 2023
Réponse de Jacob le 18 déc. 2023
Dear Karl,Thank you for taking the time to leave a review about your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa all feedback provided is invaluable to the hotel. Rest assured your feedback will be taken onboard to provide an experience to our guest befitting the type of stay we strive so hard to ensure every guest experiences here at the hotel. We do hope to see you return soon so you can experience this for yourself.Kind regards,JacobFront Office Manager

8/10 Bien

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Raj le 7 févr. 2024
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Rajat Bhatia le 16 déc. 2023
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

10/10 Excellent

Matthew

Séjour de 1 nuit en décembre 2023
Réponse de Rajat Bhatia le 16 déc. 2023
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel is stunning , breakfast was amazing. Downside was we had expected robes and slippers for the spa for the price charged for the double room £240! However as we weren’t in the executive room we were not able to have a robe which was an inconvenience to our stay as we hadn’t packed leisure wear and the spa is at the other end of the hotel
Séjour de 1 nuit en décembre 2023
Réponse de Jacob le 10 déc. 2023
Thank you for taking the time to leave a review about your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa. I am glad to see you enjoyed your stay here rest assured all feed back is taken on board to ensure every guest has their best possible stay at the hotel. We do hope to see you return in the future.Kind regards,JacobFront Office Manager

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jacob le 10 déc. 2023
Dear Neil,Thank you for taking the time to leave a review about your stay I am delighted to hear you enjoyed your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa. We do hope to see you return very soon.Kind regards,JacobFront Office Manager

6/10 Satisfaisant

Rowena

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you are not a Hilton member it is clearly noted and a difference is seen in the service you receive. Other hotels have these membership programmes but it's not really thrown in your face that you are not part of it. Simple thing of a robe and slippers for every room especially when you have a spa facility. It's the little touches that make a big difference and the Majestic just doesn't have it.
Séjour de 2 nuits en décembre 2023
Réponse de Jacob le 10 déc. 2023
Dear Rowena,Thank you for taking the time to leave a review about your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa all feedback provided is invaluable to the hotel. Rest assured your feedback will be taken onboard to provide an experience to our guest befitting the type of stay we strive so hard to ensure every guest experiences here at the hotel. We do hope to see you return soon so you can experience this for yourself.Kind regards,JacobFront Office Manager

10/10 Excellent

Mr m t hannan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent all round
Excellent family room, nice and helpful staff and excellent location
Séjour de 1 nuit en décembre 2023
Réponse de Jacob le 10 déc. 2023
Dear Mr Hannan,Thank you for taking the time to leave a review about your stay I am delighted to hear you enjoyed your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa. We do hope to see you return very soon.Kind regards,JacobFront Office Manager

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Jacob le 7 déc. 2023
Dear Simon,Thank you for taking the time to leave a review about your stay I am delighted to hear you enjoyed your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa. We do hope to see you return very soon.Kind regards,JacobFront Office Manager

4/10 Médiocre

Aaron

Les points forts : Confort de la chambre
When we arrived and booked in, the receptionist was very helpful upgrading our room to a bigger room. The room that we was upgraded to was very small, so I wouldn't of liked to of seen the size of the original room booking.
Séjour de 1 nuit en décembre 2023
Réponse de Jacob le 7 déc. 2023
Dear Aaron,Thank you for taking the time to leave a review about your stay here at DoubleTree by Hilton Harrogate Majestic Hotel & Spa all feedback provided is invaluable to the hotel. Rest assured your feedback will be taken onboard to provide an experience to our guest befitting the type of stay we strive so hard to ensure every guest experiences here at the hotel. We do hope to see you return soon so you can experience this for yourself.Kind regards,JacobFront Office Manager