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Avis sur Grand Burstin Hotel Folkestone

3 out of 5
Grand Burstin Hotel Folkestone
The Harbour, Folkestone, England

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 303 avis sur 1347." "
Note des voyageurs de 8 (Bien), d’après 335 avis sur 1347." "
Note des voyageurs de 6 (Satisfaisant), d’après 261 avis sur 1347." "
Note des voyageurs de 4 (Médiocre), d’après 184 avis sur 1347." "
Note des voyageurs de 2 (Horrible), d’après 264 avis sur 1347." "

6,4/10

Propreté

7,0/10

Personnel et service

6,2/10

Équipements

5,6/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Laurent

Séjour de 1 nuit en décembre 2023
Réponse de The Grand Burstin Team le 18 déc. 2023
We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. We look forward to welcoming you back in the near future.

10/10 Excellent

ledroit

Séjour de 1 nuit en octobre 2023
Réponse de The Grand Burstin Team le 10 oct. 2023
Dear Ledroit,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

4/10 Médiocre

CHRISTOPHE

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Moyen
Séjour de 1 nuit en septembre 2023
Réponse de The Grand Burstin Team le 18 sept. 2023
Dear Christophe, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

2/10 Horrible

Sébastien

Séjour de 1 nuit en juillet 2023
Réponse de The Grand Burstin Team le 1 sept. 2023
We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Again, thank you for your feedback. Kindest Regards

8/10 Bien

nancy

Séjour de 1 nuit en juin 2023

10/10 Excellent

Cecile

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

8/10 Bien

Jean-Charles

Voyage en famille
Etablissement correct pour quelques nuits d'étape. Défraîchi mais certaine vétusté peut avoir du charme. Peu ou pas de contact avec le personnel (arrivée et petit-déjeuner). Curieusement un forfait parking est proposé sans garantie de place... Un fish & chips très correct et un kebab sympa se trouvent à quelques dizaines de mètres de l'hotel. Pratique.
Séjour de 3 nuits en février 2023

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Hôtel fonctionnel en cours de rénovation
Très belle localisation pour ce grand établissement qui est en cours de rénovation. Malgré l’ancienneté des chambres, l’ensemble reste très propre et bien fonctionnel. L’établissement est en cours de rénovation, qui est nécessaire, et j’espère y retourner quand il aura fait peau neuve.
Séjour de 1 nuit en décembre 2022

2/10 Horrible

Florence

Séjour de 1 nuit en novembre 2022

6/10 Satisfaisant

DAVID

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2022

2/10 Horrible

Jamal

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Méprisable
Séjour de 5 nuits en octobre 2022

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022

10/10 Excellent

jean-marcel

Séjour de 1 nuit en août 2022

6/10 Satisfaisant

David

Séjour de 1 nuit en août 2022

4/10 Médiocre

JEAN-FRANCOIS

Voyage en famille
Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Cecile

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

8/10 Bien

CATHERINE

Séjour de 2 nuits en mai 2022

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pratique mais rustique
Hotel dans son jus pas rénové mais fonctionnel. Equivaut a un tres petit 2* francais voire 1*. Chambres peu isolées. La vue et la facilité d'accès sont les principaux atouts.
Séjour de 1 nuit en août 2021

2/10 Horrible

cambrone

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2021

8/10 Bien

Micheal

Les points forts : Équipements
Good hotel no problems
Séjour de 1 nuit en avril 2024

10/10 Excellent

sarojini

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Good entertainment in evening. Access to harbour/beach. Need to spruce up the place. Would recommend the hotel friendly staff.
Séjour de 2 nuits en avril 2024
Réponse de The Grand Burstin Team le 16 avr. 2024
Dear Sarojini,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 Satisfaisant

Nick

Voyage en groupe
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Purely the price and convenience.
Séjour de 1 nuit en avril 2024
Réponse de The Grand Burstin Team le 16 avr. 2024
Dear Nick, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 Excellent

Sarah ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely and quiet despite the hotel being very busy
Séjour de 2 nuits en avril 2024
Réponse de The Grand Burstin Team le 9 avr. 2024
Dear Sarah,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bien

Petet

Voyage en couple
Quite dated personally I found the bed very uncomfortable also the pillows so had hardly got any sleep fair bit of noise from water system through the building
Séjour de 1 nuit en avril 2024
Réponse de The Grand Burstin Team le 9 avr. 2024
Dear Guest,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We look forward to welcoming you back in the near future.Kindest regards

6/10 Satisfaisant

Stacey

Voyage d’affaires
Les points forts : Propreté et personnel et service
A good hotel by the harbour for a low price which was good. The staff were great and the room had amenities such as iron, hairdryer, coffee and soap etc.. Negatives were that the walls are so thin you can hear every door slam or conversation from other guests rooms. The reception staff did offer to allow me to change rooms for my second night to be fair. Also I didnt find the mattress very comfy so I didn't get the best sleep. The pool is an extra charge of £3 and is quite a small pool and the hotel offers a small gym. Parking is £5 a day and the car park is within the hotel. I didnt eat there so can't comment on the food but they offered a good choice of menu and happy hour on drinks.
Séjour de 1 nuit en avril 2024
Réponse de The Grand Burstin Team le 5 avr. 2024
Dear Stacey, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 Bien

Jonathan, Airdrie

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mars 2024
Réponse de The Grand Burstin Team le 2 avr. 2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bien

Jonathan, Airdrie

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Clean
Séjour de 3 nuits en mars 2024
Réponse de The Grand Burstin Team le 2 avr. 2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bien

Svetlana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is very good for walking and to enjoy the sea viewing.
Séjour de 3 nuits en mars 2024
Réponse de The Grand Burstin Team le 2 avr. 2024
Dear Svetlana,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bien

Jagtar

Séjour de 1 nuit en mars 2024
Réponse de The Grand Burstin Team le 24 avr. 2024
Dear Jagtar,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 Horrible

Jimmy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst place ever kicked out within the hour asked for a smokers room that they didn’t give me and got chucked out! Bad place!
Séjour de 1 nuit en mars 2024
Réponse de The Grand Burstin Team le 14 mars 2024
We are sorry that your experience at the Grand Burstin didn't quite match your expectations.The management reserve the right to refuse admission. If you would like to discuss your experience further, please contact the hotel reception direct. Kind Regards

10/10 Excellent

vee_164.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice view from the room and overall really nice place to stay
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Rajesh, London

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Nice location, shower water lukewarm. Needs updating but okay for price. Parking charges additional.
Séjour de 2 nuits en février 2024
Réponse de The Grand Burstin Team le 27 févr. 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

6/10 Satisfaisant

Brian

Les points forts : Propreté, personnel et service, équipements
The room is nice and now has a fridge which is new to here. The only criticism is that no one comes in the empty the bins or replenish the tea, coffee etc unless you request it the day before. This is an old building and this is shown in the attention to detail to maintenance like door handles bath taps etc. May see silly but taken for granted as better in other hotels. Also the toilet was dirty below the water line.
Séjour de 4 nuits en février 2024
Réponse de The Grand Burstin Team le 27 févr. 2024
Dear Brian, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards

8/10 Bien

Mitchell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Grand Burstin Team le 20 févr. 2024
Dear Mitchell,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 Horrible

DEBBIE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de The Grand Burstin Team le 13 févr. 2024
Dear Debbie, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards

2/10 Horrible

Kerry

Séjour de 1 nuit en février 2024
Réponse de The Grand Burstin Team le 27 mars 2024
Dear Kerry, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone. Any feedback is always appreciated, as we strive to make everybody's stay pleasant. We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards

8/10 Bien

Stephen

Séjour de 1 nuit en février 2024
Réponse de The Grand Burstin Team le 27 mars 2024
Dear Stephen,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bien

RALPH

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
i have no problems to report we have a good time
Séjour de 1 nuit en février 2024
Réponse de The Grand Burstin Team le 6 févr. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Shabby
Bit on the shabby side Shower fitting loose & in need of repair
Séjour de 2 nuits en janvier 2024
Réponse de The Grand Burstin Team le 31 janv. 2024
Dear Guest,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We are very spoilt with the wonderful view of the Folkestone Harbour.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards

6/10 Satisfaisant

Anne-Laure

Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
A very basic hotel. Used it as a stopover so was absolutely fine for a night. Just don’t expect anything amazing. Clean room and bathroom. Lifts available.
Séjour de 1 nuit en janvier 2024
Réponse de The Grand Burstin Team le 31 janv. 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

10/10 Excellent

Courtney

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and neat, hotels a bit dated but goves character. Returning later in the year!
Séjour de 1 nuit en janvier 2024
Réponse de The Grand Burstin Team le 24 janv. 2024
Dear Courtney,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bien

D

Les points forts : Propreté et personnel et service
IMPROVING
Séjour de 1 nuit en janvier 2024
Réponse de The Grand Burstin Team le 17 janv. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 Excellent

Dale

Séjour de 1 nuit en janvier 2024
Réponse de The Grand Burstin Team le 16 janv. 2024
Dear Dale,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 Satisfaisant

Michael

Séjour de 4 nuits en décembre 2023
Réponse de The Grand Burstin Team le 26 janv. 2024
Dear Michael,Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

2/10 Horrible

Nicola

Séjour de 4 nuits en décembre 2023
Réponse de The Grand Burstin Team le 9 janv. 2024
Dear Nicola, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind regards

4/10 Médiocre

Karim

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de The Grand Burstin Team le 2 janv. 2024
We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kindest regards

8/10 Bien

Daryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de The Grand Burstin Team le 2 janv. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 Bien

Joanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de The Grand Burstin Team le 2 janv. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 Horrible

Nour

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff in the reception are useless the buffet is the worst that I have ever seen very little serve most food run out and the food uncooked no internet in the room even if paid £7
Séjour de 3 nuits en décembre 2023
Réponse de The Grand Burstin Team le 2 janv. 2024
Dear Guest,We do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.Kindest regards

2/10 Horrible

Martin

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de The Grand Burstin Team le 2 janv. 2024
We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. We look forward to welcoming you back in the near future.