Hôtels familiaux - Rwanda

"Genial "

"L’hôtel est bien situé. Personnel accueillant et compréhensif. Je vous le recommande ! "

"Endroit très agréable, hors du temps "

"Would definitely not recommend staying there. The staff is lost although polite and nice, but have no idea what customer service is about and entails. It took four emails and a phone call to arrange something as simple as an airport pick-up so the stay certainly did not start on a high note. No hot water in the room the last night/last morning of the stay. No room upgrade that was supposedly part of the "Hotels.com Gold Member Perks", though room availability was evident on their website. For my last night, I stayed at "5 Swiss Hotel" nearbly: half the price for a cleaner room, working shower, and much nicer staff."

"Beautiful room with all commodities. The view was nice too. The service is good. Nothing special to reproach them"

"The Heaven est ma résidence a chaque déplacement sur Kigali tout les mois. Juste une remarque le wifi défaillant a la Villa pour la seconde fois en deux séjour, ce qui pose un problème aux clients professionnels comme moi nécessitant d'être connecté. A part cela tout est parfait"