Avis sur Wyndham Garden Schaumburg Chicago Northwest
Wyndham Garden Schaumburg Chicago Northwest
1725 E Algonquin Road, Schaumburg, IL
Avis
7,0
Bien
7,2/10
Propreté
7,6/10
Personnel et service
6,2/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage d’affaires
27 août 2020
Séjour de 1 nuit en août 2020
Réponse de Manager le 27 août 2020
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,
10/10 Excellent
Jose
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en mai 2024
2/10 Horrible
Malik
22 mai 2024
Les points faibles : Propreté
Malik
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 23 mai 2024
Hi Malik,We're grateful for your recent stay at our hotel. Your comfort and satisfaction are our top priorities, and if there's anything you think we can do to elevate your experience next time, please feel free to share it with us. We hope to have the pleasure of hosting you again in the future!
10/10 Excellent
Claudia, Burnsville
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Claudia
Séjour de 2 nuits en mai 2024
Réponse de Guest Relation Management le 21 mai 2024
Hi Claudia,Thank you for taking the time to share your feedback! We’re glad to hear that you enjoyed our clean room. It's wonderful to know that our smiling and helpful staff made your stay even more enjoyable. We appreciate your high recommendation and look forward to your next visit!
6/10 Satisfaisant
Debbie
19 mai 2024
Les points forts : Personnel et service
Debbie
Séjour de 2 nuits en mai 2024
Réponse de Guest Relation Management le 21 mai 2024
Hi Debbie,Thank you for choosing us. We value all guest feedback as it helps us improve our services. While we regret that your experience fell short of expectations, we remain committed to delivering exceptional hospitality. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!
2/10 Horrible
Trelana
Voyage en groupe, Voyage en couple
19 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Trelana
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 21 mai 2024
Hi Trelana,We are pleased to hear that you found our front desk staff friendly and also appreciate the feedback you've shared during your stay. We are addressing the concerns about the availability of our deluxe king suite to ensure accurate representation in our listings. Your feedback is invaluable in helping us improve our services and facilities. We hope to have the opportunity to welcome you back in the future, providing you with a more pleasant and comfortable stay.
2/10 Horrible
David
19 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 21 mai 2024
Hi David,Your feedback is important to us, and we would greatly appreciate any additional details you could provide to help us understand how we can improve our services.Please know that we are committed to delivering exceptional guest experiences and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
8/10 Bien
Michael
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Specialist le 18 mai 2024
Hi Michael,Thank you for your feedback. We’re delighted to hear that you found our hotel clean and pleasant, as we take great pride in maintaining a welcoming environment for our guests. While our property may have a bit of history, we believe it adds to the charm and character of your stay. We appreciate your positive remarks and look forward to providing you with another enjoyable visit in the future.
10/10 Excellent
Rick
Voyage d’affaires
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rick
Séjour de 2 nuits en mai 2024
Réponse de Guest Relation Management le 16 mai 2024
Hi Rick,Thank you so much for the perfect rating and positive feedback during your recent stay with us! We're delighted you enjoyed and had a wonderful experience. We look forward to welcoming you back for another exceptional stay!
4/10 Médiocre
Mark
Voyage d’affaires
12 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Specialist le 13 mai 2024
Hi Mark,We appreciate your recognition of our friendly staff; providing excellent service is our priority. Regarding your concerns about the dated rooms and facilities, we understand your perspective. However, we continuously strive to maintain our property to the best of our ability within our means. Your feedback is valuable, and we'll certainly consider it as we aim to enhance the overall guest experience.
10/10 Excellent
David
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Guest Relation Management le 8 mai 2024
Hi David,We appreciate your kind words and perfect raing! It's fantastic to know you had a lovely stay. Safe travels, and we hope to host you again in the future!
2/10 Horrible
Rufino
3 mai 2024
Rufino
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 4 mai 2024
Hi Rufino,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
8/10 Bien
jai
Voyage d’affaires
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jai
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Specialist le 4 mai 2024
Hi Jai,We appreciate your feedback regarding the mattress, and we apologize for any discomfort you experienced during your stay. Rest assured, we constantly strive to provide our guests with the utmost comfort, and we regularly assess the condition of our mattresses to ensure they meet our standards. However, we understand that preferences can vary, and we'll take your comments into consideration as we continue to enhance our accommodations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Omar
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omar
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
Hi Omar,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
8/10 Bien
Rubén
21 avr. 2024
Les points forts : Personnel et service
Rubén
Séjour de 3 nuits en avril 2024
Réponse de Guest Relation Management le 23 avr. 2024
Hi Rubén,We're delighted our place met your expectations and our staff assisted you well during your stay. Hosting you was a pleasure, and we hope to see you again soon!
10/10 Excellent
Steven
19 avr. 2024
Steven
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relation Management le 10 mai 2024
Hi Steven,It was a pleasure having you as our guest, and we're delighted you had a fantastic stay. Your perfect rating motivates us to continue providing the best possible experience for our guests. We hope to have the pleasure of hosting you again in the future.
10/10 Excellent
Yuli
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yuli
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 20 avr. 2024
Hi Yuli,We're thrilled to hear that you enjoyed your stay with us! Providing a tranquil atmosphere is a top priority, and we're glad to hear that you found our hotel to be very quiet. Maintaining excellent cleanliness standards is something we take very seriously, and our dedicated staff works tirelessly to ensure that every corner of our property meets your expectations. Your kind words about our staff's attentiveness are truly appreciated; they strive to provide exceptional service to all our guests. We look forward to welcoming you back on your next visit!
10/10 Excellent
Yuli
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yuli
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 20 avr. 2024
Hi Yuli,We're thrilled to hear that you enjoyed your stay with us and found the atmosphere to be quiet and conducive to relaxation. Our team takes great pride in providing excellent service, and it's rewarding to know that their professionalism left a positive impression on you. Maintaining a serene environment for our guests is a top priority, and we're glad to hear that we were able to meet your expectations in this regard. We appreciate your feedback and look forward to welcoming you back for another peaceful stay in the future.
6/10 Satisfaisant
Manuel
15 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Manuel
Séjour de 3 nuits en avril 2024
Réponse de Guest Relation Management le 16 avr. 2024
Hi Manuel,Thank you for continuously choosing us and for taking the time to share your feedback. Please know that we take your comments seriously. While our hotel offers affordable accommodations, we understand the importance of updating our facilities. We are currently evaluating plans for renovations and improvements to enhance the overall experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future, with improvements that exceed your expectations.
10/10 Excellent
Ricarly
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricarly
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Specialist le 6 avr. 2024
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Excellent
Fiorella
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fiorella
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 6 avr. 2024
Hi Fiorella,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comment about our affordable pricing, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
6/10 Satisfaisant
Andrew
24 mars 2024
Les points forts : Propreté et personnel et service
Andrew
Séjour de 5 nuits en mars 2024
Réponse de Guest Relations Specialist le 24 mars 2024
Hi Andrew,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
8/10 Bien
Ebtesam
23 mars 2024
Les points forts : Personnel et service
Ebtesam
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 23 mars 2024
Hi Ebtesam,We sincerely apologize for any inconvenience caused during your stay. While we understand your concerns regarding the construction, we assure you that it is part of our commitment to enhancing our facilities to provide an improved experience for our guests. Rest assured, we are actively addressing cleanliness issues to ensure all areas meet our high standards. Your feedback is invaluable as we strive to create a comfortable environment for all our guests, and we hope to welcome you back in the future to experience the improvements firsthand.
8/10 Bien
Elder
Voyage en famille
13 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Elder
Séjour de 2 nuits en mars 2024
Réponse de Guest Relation Management le 13 mars 2024
Hi Elder,Providing outstanding service and creating memorable experiences for our guests is what we aim for, and it's truly rewarding to know that we succeeded with you. We can't wait to have you back for another fantastic stay!
10/10 Excellent
Maria, Anamosa
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mars 2024
Réponse de Guest Relation Management le 13 mars 2024
Hi Maria,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. We strive to create memorable experiences for all our guests, and it's fantastic to know that we hit the mark with you. We look forward to welcoming you back soon!
4/10 Médiocre
Elder
Voyage en famille
8 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Elder
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 9 mars 2024
Hi Elder,We regret to hear about your dissatisfaction with the condition of our rooms. However, we take pride in maintaining high standards of cleanliness and comfort for our guests. We regularly inspect and address any issues to ensure a pleasant stay for all our visitors. Your feedback is valuable to us, and we will use it to further improve our services.
2/10 Horrible
John
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 2 nuits en février 2024
Réponse de Guest Relation Management le 20 févr. 2024
Hi John,Thank you for sharing your feedback during your recent stay with us. Please be assured that this practice is standard in the hospitality industry to cover incidentals, and the authorization is typically released promptly upon checkout. Our maintenance team has been notified about the microwave, and we will work swiftly to address this matter to ensure the comfort and convenience of our guests. Providing exceptional customer service is a cornerstone of our hospitality philosophy, and we apologize if we fell short of your expectations in this regard. Your feedback will be shared with our team as we continuously strive to improve the guest experience. We hope you can give us another chance to serve you and provide you with the service and quality of hospitality that we are known for.
10/10 Excellent
Khasanboi
12 févr. 2024
Les points forts : Propreté et personnel et service
Khasanboi
Réponse de Guest Relation Management le 15 févr. 2024
Hi Khasanboi,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
4/10 Médiocre
Gabrielle
Voyage en famille
12 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Gabrielle
Séjour de 2 nuits en février 2024
Réponse de Guest Relation Management le 13 févr. 2024
Hi Gabrielle,We appreciate you for bringing these concerns to our attention. Providing a clean and comfortable stay for our guests is our top priority, and we regret that we did not meet this standard during your visit. his is certainly not the level of cleanliness we aim to uphold, and we will be addressing this with our housekeeping team to ensure that such lapses do not occur in the future. Rest assured, we will be reviewing our procedures to ensure that any maintenance issues are addressed promptly and with the utmost care in the future. We would like to extend our sincerest apologies once again and assure you that we are taking the necessary steps to prevent similar occurrences in the future. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve.
8/10 Bien
Toni
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location
Toni
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 11 févr. 2024
Hi Toni,We appreciate your feedback and are glad to hear that you found our hotel to be a good value with a great location. We constantly strive to improve our facilities and ambiance, and your input regarding updating and brightening up is duly noted. Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we will consider your suggestions as we continue to enhance our offerings. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
4/10 Médiocre
Cordaysha
5 févr. 2024
Les points faibles : Personnel et service
Cordaysha
Séjour de 2 nuits en février 2024
Réponse de Guest Relation Management le 6 févr. 2024
Hi Cordaysha,Thank you for providing us with your feedback regarding your recent stay at our hotel. We have noted the issues you mentioned, such as the limited towels and issues with the breakfast service, ice machine, and room type. We will address these concerns with the relevant teams to ensure improvements are made and that our amenities and services meet the expectations of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
6/10 Satisfaisant
Bruce
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté et personnel et service
Bruce
Séjour de 6 nuits en janvier 2024
Réponse de Guest Relation Management le 1 févr. 2024
Hi Bruce,Thank you for sharing your feedback regarding your recent stay with us. We understand your concern regarding the restaurant, rest assured we will review this and update our listing. On a positive note, we are delighted to hear that you found our staff, especially Laura and Sayed, to be accommodating during your stay. We will be sure to pass along your kind words to them as recognition of their exceptional service. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
2/10 Horrible
Jerome
Voyage d’affaires
25 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jerome
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 27 janv. 2024
Hi Jerome,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
8/10 Bien
James
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations Specialist le 15 janv. 2024
Hi James,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
10/10 Excellent
William
12 janv. 2024
William
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 13 janv. 2024
Hi William,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
4/10 Médiocre
lori, Lake Havasu City
Voyage en famille
8 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
lori
Séjour de 4 nuits en janvier 2024
Réponse de Guest Relation Management le 10 janv. 2024
Hi lori,Thank you for bringing these matters to our attention. Your comments about the cleanliness, malfunctioning toilet, and the need for maintenance in various areas are deeply concerning, and we want to assure you that we take these matters seriously. Our maintenance team has been alerted to the issues you raised, and we are actively working to rectify each one promptly. Your feedback serves as a valuable tool in our ongoing efforts to improve our services and facilities and we are committed to providing a positive and comfortable experience for our guests. We value your patronage, and we hope you will consider giving us another opportunity to exceed your expectations in the future!
10/10 Excellent
glen
25 déc. 2023
glen
Réponse de Guest Relation Management le 8 févr. 2024
Hi glen,We're thrilled that you had a wonderful experience during your stay with us. Your perfect rating means the world to us, and we can't wait to host you again on your next visit!
8/10 Bien
Craig
24 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 25 déc. 2023
Hi Craig,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
10/10 Excellent
Johnathon
Voyage en couple
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johnathon
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relation Management le 12 déc. 2023
Hi Johnathon,Hosting someone as easygoing and respectful as you was a pleasure. We're glad to host you again and we certainly hope this is not the last. Have a safe travel to your next destination!
10/10 Excellent
Johnathon
Voyage en couple
9 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johnathon
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 9 déc. 2023
Hi Johnathon,We sincerely appreciate your continued patronage and are delighted to learn that our hotel has become your go-to choice for Chicago-land trips. It is truly rewarding to hear that you have stayed with us 6-7 times a year, reflecting your trust in our services. Our team is committed to maintaining high standards to ensure a consistently positive experience for our valued guests. We look forward to welcoming you back on your future visits and appreciate your ongoing support.
8/10 Bien
Devin
21 nov. 2023
Les points forts : Propreté
Devin
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relation Management le 21 nov. 2023
Hi Devin,Thank you for your high rating and for choosing our hotel. We look forward to welcoming you again soon!
4/10 Médiocre
Scott
19 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 20 nov. 2023
Hi Scott,Thank you for bringing this to our attention. Please rest assured that we take this matter very seriously, and we will conduct a thorough investigation into the lapses you've highlighted. Our housekeeping team will be retrained to ensure that such oversights do not recur. We assure you that your experience is not indicative of the standard of service we strive to provide and we hope to have the opportunity to regain your trust in the future.
8/10 Bien
CLINT
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CLINT
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 15 nov. 2023
Hi CLINT,Thank you so much for taking the time to rate your experience with us! We're delighted to hear that you had an enjoyable stay at our hotel. Your satisfaction is our top priority, and we're thrilled to know that your experience met your expectations. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We value your input, and it's feedback like yours that inspires and motivates our team to continue providing excellent service. We look forward to welcoming you back in the future and hope to make your next stay even more memorable.
2/10 Horrible
Rachel
Voyage en famille
10 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Don't stay here
Rachel
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relation Management le 11 nov. 2023
Hi Rachel,Thank you for bringing your recent experience to our attention. We are currently investigating the issues you've highlighted, such as the musty odor, water damage stains, and the overall cleanliness of your room. Immediate actions will be taken to address these concerns, and we are working to rectify the situation to ensure that such incidents do not occur in the future. We hope to have the chance to welcome you back and provide you with the high-quality experience you deserve.
2/10 Horrible
David
7 nov. 2023
David
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 28 nov. 2023
Hi David,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
6/10 Satisfaisant
Jamaica
Voyage en groupe
4 nov. 2023
Jamaica
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relation Management le 6 nov. 2023
Hi Jamaica,We appreciate you for choosing our hotel for your stay. We hope to welcome you back again soon and provide a much more wonderful experience!
6/10 Satisfaisant
Chelsea
4 nov. 2023
Chelsea
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 27 nov. 2023
Hi Chelsea,Thank you for your rating. We look forward to hosting you again as we continue to improve our facilities and amenities for our guest's satisfaction. Have a safe travel to your next destination!
10/10 Excellent
Jose
Voyage en groupe
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jose
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 31 oct. 2023
Hi Jose,We're delighted to learn that you had a fantastic time at our hotel. Your perfect rating is invaluable, and we are eager to welcome you back as our valuable guest in the future!
2/10 Horrible
William
26 oct. 2023
William
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 16 nov. 2023
Hi William,Thank you for choosing our hotel for your stay. We hope that your next stay with us will be a far more memorable one as we continue to make improvements to our services and amenities to achieve guest's satisfaction.
6/10 Satisfaisant
Voyageur vérifié
26 oct. 2023
needs updating
Voyageur vérifié
Séjour de 3 nuits en octobre 2023
Réponse de Guest Relation Management le 27 oct. 2023
Hello Guest,Thank you for sharing your feedback with us. We appreciate your understanding and feedback regarding our property. We are continuously working to improve our facilities and services, and your comments are invaluable in this process. We're glad to hear that despite the property showing signs of wear, the dim lighting didn't hinder your overall experience. Guest comfort and satisfaction are our top priorities, and we're pleased to know that our accommodations worked fine for you. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.