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Avis sur W Chicago - City Center

4 out of 5
W Chicago - City Center
172 W Adams St, Chicago, IL

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 396 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 306 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 156 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 84 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1001." "

8,6/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Raynald

E
Séjour de 2 nuits en octobre 2023
Réponse de Viviana le 30 oct. 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thanks
Séjour de 1 nuit en octobre 2023
Réponse de Viviana le 23 oct. 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très propre mais chambres petites Bien situé au cœur du centre-ville
Séjour de 3 nuits en septembre 2019
Réponse de DeJuan E. (W Insider) le 6 oct. 2019
Thanks for staying with us. We can't wait to welcome you back!

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en mai 2019
Réponse de DeJuan E. (W Insider) le 14 juin 2019
Thanks for staying with us!

10/10 Excellent

Voyageur vérifié

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La courtoisie du personnels et de son dévouement. La qualité de l’établissement
Séjour de 2 nuits en mai 2019
Réponse de DeJuan E. (W Insider) le 27 mai 2019
Merci de rester avec nous et les bons mots pour notre personnel. Nous sommes impatients de vous accueillir lors de votre prochain séjour!

10/10 Excellent

james

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
grand standing à un prix abordable
Séjour de 2 nuits en mai 2018
Réponse de W Chicago City Center le 7 juil. 2018
Thank you so much for taking the time to provide us with feedback in regards to your recent stay here at W Chicago City Center. We hope to see you again the next time your travels bring you to Chicago!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bel hotel bien situé.
Séjour de 3 nuits en mai 2018
Réponse de W Chicago City Center le 23 mai 2018
Thank you so much for your feedback in regards to your recent stay here with us here at W Chicago City Center. Please come back and see us again the next time your travels bring you to Chicago.

8/10 Bien

amaury

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de W Chicago City Center le 14 mai 2018
Thank you very much for taking the time to provide us with feedback in regards to your recent stay here at W Chicago City Center. We truly appreciate all feedback shared with our team as it allows us the opportunity to continue to grow and improve. We hope that you come see us again the next time your travels bring you to Chicago.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2018
Réponse de W Chicago City Center le 6 mai 2018
Thank you very much for taking the time to provide us with feedback in regards to your recent stay. I invite you to reach out if there are any further specifics that you would like to provide please do not hesitate to reach out. Please come visit us the next time your travels bring you to Chicago!

10/10 Excellent

EMMANUEL, Montréal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
séjour parfait !!!!!
Super hotel, services excellents, gens très gentils et aimables. Hotel tres propre, près de tout, métro, art institut museum, librairy, resto...... Séjour parfait,je reviendrais sans hésitations.

8/10 Bien

Stef Vino, Quebec, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfaitement situé au Centre-Ville
Sur Adam, près de la Willis Tower, près du Museum of art Chicago, près du Millenium park, près de la rivière et des restaurants.

4/10 Médiocre

Javette

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Viviana le 21 mai 2024
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I apologize that your stay did not meet your expectations. We hope to have the opportunity to welcome you back again and deliver the guest experience we strive to deliver.

2/10 Horrible

Gibran

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Viviana le 20 mai 2024
Thank you for providing your feedback while staying with. We appreciate you being our valued guest and thank you for selecting W Chicago City Center for your stay.

4/10 Médiocre

Sarah, Grand Rapids

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We were checking in and the woman at the counter was struggling to find us a room, meanwhile the gentleman in line behind us that was then getting checked in was told he had an amazing corner room with a view. Two of four elevators were working so it took a long time to get up to our room. After walking down the tired and worn out hallway, we walked into a dark, stale and stinky room the size of a walk in closet with a bathroom smaller than that of a cruise ship with a view of an ugly building next door. My daughter and I were in town for the NRA Show and paid inflated pricing for the room and decided to turn around and drive back to Michigan after a long day because the room was so unpleasant. I remember when the W used to care about guest experience, I guess those days are gone.
Séjour de 1 nuit en mai 2024
Réponse de Viviana le 20 mai 2024
Thank you for selecting W Chicago City Center for your stay. Your comfort and satisfaction are of utmost importance to us. I want to extend my sincerest apologies for any issues you encountered during your stay. Your feedback is invaluable and is being shared with our leadership team to ensure that this is an isolated incident.

10/10 Excellent

Sarah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, good staff and big rooms. Parking close by but no valet. Close to some really good restaurants. We enjoyed our stay!
Séjour de 2 nuits en mai 2024
Réponse de Viviana le 15 mai 2024
Thank you for providing your feedback while staying with us. It was a pleasure to host you and I hope we have the opportunity to welcome you back in the future when your travels bring you back to the area.

10/10 Excellent

sharita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will be back here when I come back to Chicago, nice hotel surrounded by EVERYTHING
Séjour de 1 nuit en mai 2024
Réponse de Viviana le 6 mai 2024
Thank you for providing your feedback while staying with us. It was a pleasure to host you and I hope we have the opportunity to welcome you back in the future when your travels bring you back to the area.

8/10 Bien

Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a really nice room, comfortable king bed. Spacious clean bathroom. The TV and phone did not work and did report. Engineer came up quickly but unable to fix either (not a deal breaker, however). Nice bar and dining area on main floor. For the $25 breakfast voucher along with room. This hotel had the best value for us and we will be back
Séjour de 1 nuit en avril 2024
Réponse de Viviana le 1 mai 2024
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to welcome you again when your travels bring you back to the area.

10/10 Excellent

Adil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always an amazing experience a the W
Séjour de 2 nuits en avril 2024
Réponse de Viviana le 1 mai 2024
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 Excellent

Efumi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s located in the center of the city and walkable.
Séjour de 1 nuit en avril 2024
Réponse de Viviana le 13 avr. 2024
Thank you for selecting W Chicago City Center for your stay. It was our pleasure to host you. We are so glad you enjoyed your stay with us. We hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

K

Les points forts : Propreté et personnel et service
Great front desk. All the employees were helpful and welcoming. Convenient location.
Séjour de 2 nuits en mars 2024
Réponse de Viviana le 3 avr. 2024
Thank you for providing your feedback while staying with us and for being our valued guest. It was a pleasure to host you. It is my sincere hope that we have the privilege of welcoming you back soon.

8/10 Bien

Rob

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Beautiful hotel but the room we stayed in had a thermostat was not accurate. I would add that the hotel food prices were very high in the restaurant.
Séjour de 2 nuits en mars 2024
Réponse de Viviana le 22 mars 2024
Thank you for taking the time to provide your feedback while staying with us. I sincerely apologize for the inconvenience that you encountered with the thermostat in your guestroom and the high food prices in the restaurant. Your concerns are being addressed by our leadership team to ensure these are isolated incidents. It was a pleasure to host you and we appreciate you being our valued guest.

10/10 Excellent

Andraia

Séjour de 2 nuits en mars 2024
Réponse de Viviana le 13 avr. 2024
Thank you for selecting W Chicago City Center for your stay. It was our pleasure to host you. We are so glad you enjoyed your stay with us. We hope to have the opportunity to welcome you back again in the future!

4/10 Médiocre

Jack

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We booked the room for 3 people, when we arrived there was only one bed and no option for the third person. we expected a couch or a pull out there was none available. I was very disappointed.
Séjour de 1 nuit en mars 2024
Réponse de Viviana le 18 mars 2024
Thank you for providing your feedback while staying with us. I apologize for your guest experience as it is below our standard. Your feedback has been shared with our leaders to ensure this is an isolated incident. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

8/10 Bien

Jessica

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Really nice lobby with bar and food service. Parking was either expensive or difficult to find. I recommend downloading the iparkit app to help you find the nearest parking garage. Room overall was okay to sleep in. They do charge a $100 non refundable cleaning fee and $25 per night for dogs. I thought the cleaning fee was pricey especially since my dog doesn't/didn't make a mess.
Séjour de 2 nuits en mars 2024
Réponse de Viviana le 18 mars 2024
Thank you for taking the time to provide us with your feedback while staying with us. It was a pleasure to host you. Your concerns are being addressed by our leadership team. We hope to see you again when your travels bring you back to the area.

8/10 Bien

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff stood out for me. Very helpful and friendly. The lobby bar was accomodating in serving us as they were closing, with a smile! It's a ten to fifteen minute walk to all the Loop attractions and restaurants. Good location. The lighting could be better in the rooms but all-in-all, an enjoyable stay.
Séjour de 2 nuits en février 2024
Réponse de Viviana le 19 févr. 2024
Thank you for providing your feedback while staying with us. It was a pleasure to host you and we are thrilled that you enjoyed your stay with us. We cannot wait to welcome you back again when your travels bring you back to the area.

8/10 Bien

Karen

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Comfortable but dated
Rooms are dated but comfortable enough. The walls are pretty thin, so bring earplugs - otherwise you'll be hearing the phone dings, alarms and voices of the rooms beside and across the hall from you
Séjour de 2 nuits en janvier 2024
Réponse de Viviana le 14 févr. 2024
Thank you for being our valued guest and for providing your feedback while staying with us. It was a pleasure to host you. We hope to welcome you back when your travels bring you back to the area.

10/10 Excellent

letizia

Séjour de 2 nuits en février 2024
Réponse de Viviana le 7 févr. 2024
Thank you for taking the time to provide us with your feedback. It was a pleasure to host you and we hope to welcome you back soon when your travels bring you back to the area.

10/10 Excellent

Judie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Viviana le 15 janv. 2024
Thank you for providing your feedback while staying with us. We appreciate your business and thank you for being our valued guest. We hope to see you again soon.

6/10 Satisfaisant

Angela

Voyage d’affaires
Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Viviana le 11 janv. 2024
Thank you for taking the time to provide your feedback on your recent stay with us. We appreciated you staying with us and being our valued guest. It was a pleasure to host you and I hope you will consider staying with us in the future.

8/10 Bien

Maren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The bed was super comfy. The rooms are quite small and the bathroom is tiny! The place is in need of some updating for sure, but we weren’t there to hang out in our room. It was perfect for what we needed. It was very warm in the room, and we couldn’t adjust the temp lower than 65, so we just opened the window a bit. The front desk staff was very friendly. No complaints at all. Again, it was perfect for what we needed.
Séjour de 2 nuits en décembre 2023
Réponse de Viviana le 11 déc. 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. Your feedback has been shared with our leadership team and your concerns are being addressed. We hope to have the opportunity to welcome you back when your travels bring you back to the area.

8/10 Bien

Mildred

Voyage en famille
Les points forts : Propreté et personnel et service
The stay was ok. The staff was great but the hotel rooms are outdated. For what they’re charging per night you can go to a nicer hotel. Holiday Inn Express is nicer to this one. The pictures do not reflect the reality. The only nice area is the lobby.
Séjour de 3 nuits en novembre 2023
Réponse de Viviana le 28 nov. 2023
Thank you so much for providing your feedback while staying with us. It was a pleasure to host you. I sincerely apologize that your guest experience failed to meet your expectations. Your concerns are being addressed by our leadership team to ensure that we have the right kinds of rooms for you in the future. We hope to welcome you back again to deliver the guest experience that we strive to deliver.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
There are much better options
Avoid. There are much better options for the same price. The rooms are small, not aging well and are furnished very cheaply. The door to the bathroom, made of MDF and plastic, was falling apart.
Séjour de 2 nuits en novembre 2023
Réponse de Viviana le 21 nov. 2023
Thanks so much for providing your feedback while staying with us. It was a pleasure to host you. I apologize that your experience failed to meet your expectations. Please note that your concerns are being addressed by our leadership team. We hope to have the opportunity to welcome you back in the future.

6/10 Satisfaisant

LeAndra

Les points forts : Propreté et personnel et service
The property is conveniently located and the bar area is amazing! The room’s bathroom was small and tight, and the shower spout wouldn’t stay secure so the shower didn’t stay on. I had to hold it in with one hand so I could continue to shower.
Séjour de 1 nuit en novembre 2023
Réponse de Viviana le 16 nov. 2023
Thank you for your feedback while staying with us. It was a pleasure to host you. I sincerely apologize for the inconvenience regarding the shower spout in your guest bathroom. Your concerns are being addressed with our leadership team to ensure that this is an isolated incident. It is my sincere hope to have the opportunity to welcome you back in the future.

2/10 Horrible

Tana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I tripped over a rolled up carpet in the entryway and fell hard. I was hurt, looked up to see the bartender (the bar is just inside the entryway) looking at me yet he never made a move to help. Keep in mind that this was at approximately 2pm and there were no customers at the bar. As I lay there, finally an exiting customer did stop and ask if I was ok….then an employee from the salon next to the entrance came out and did the same, nothing from a hotel employee. Once I was able to get up, I sat on the bench for a moment to compose myself…still nothing from a hotel employee. I have two broken ribs as a result of the fall. I made the decision not to stay at a hotel that employs those that show no sense of humanity. I found great accommodations a short distance away at the Hilton Chicago.
Séjour de 2 nuits en novembre 2023
Réponse de Viviana le 14 nov. 2023
Thank you for providing your feedback while staying with us. I am deeply saddened to hear about this incident and I truly hope you are well. My sincere apology for the experience that you encountered. I have shared your feedback with our leadership team and your concerns are being addressed. A member of our leadership team will be reaching out to you. Thank you again for sharing your feedback with us.

6/10 Satisfaisant

Lucia

Les points forts : Propreté, personnel et service, équipements
I had no wifi reception at any time.
Séjour de 1 nuit en novembre 2023
Réponse de Viviana le 14 nov. 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I apologize for the inconvenience of not having WIFI reception during your stay. Our leadership team is addressing your concern. We are truly working hard to get this issue resolved. Thanks again for your feedback and I truly hope to have the opportunity in the future to welcome you back again.

8/10 Bien

Michael

Séjour de 1 nuit en octobre 2023
Réponse de Viviana le 17 nov. 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cydnee

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property and employees were amazing. Location was perfect. Only down fall was that the room stayed pretty hot no matter what the thermostat was set at. Overall amazing experience
Séjour de 2 nuits en octobre 2023
Réponse de Viviana le 30 oct. 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Hans

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel in the center of town
Very helpful and friendly staff. Spotless room. Convenient to everything in downtown Chicago
Séjour de 1 nuit en octobre 2023
Réponse de Viviana le 30 oct. 2023
Thank you for providing your feedback while staying with us. We appreciate you choosing us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Katrina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time. I only wish there was in room coffee.
Séjour de 2 nuits en octobre 2023
Réponse de Viviana le 30 oct. 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lindsey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very personable and helpful personnel at check-in.
Séjour de 1 nuit en octobre 2023
Réponse de Viviana le 27 oct. 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back.

10/10 Excellent

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very cool art deco vibe! Large room for a city hotel room! Fun bar
Séjour de 3 nuits en octobre 2023
Réponse de Viviana le 27 oct. 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back.

10/10 Excellent

William

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Viviana le 24 oct. 2023
Thank you for providing your feedback while staying with us and for being a valued guest. It was a pleasure to host you. We hope to have the opportunity to host you again when your travels bring you back to the area.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Viviana le 23 oct. 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

6/10 Satisfaisant

Manuela

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Room not cleaned on our second day despite asking. The bathroom was the smallest I have ever seen in a hotel. No free wifi for non Bonvoy members says it all. Not the W I expected!
Séjour de 2 nuits en octobre 2023
Réponse de Viviana le 23 oct. 2023
Thank you for taking the time to provide your feedback while staying with us. I apologize for failing to meet your expectations. Your concerns are being addressed by our leadership team. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

6/10 Satisfaisant

Matt

Séjour de 2 nuits en octobre 2023
Réponse de Viviana le 24 oct. 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I apologize that your stay was below your expectations. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay again!
Very nice hotel. Just needs better lighting in the bathroom.
Séjour de 2 nuits en octobre 2023
Réponse de Viviana le 23 oct. 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 Excellent

Rickey

The front desk crew are the best in the business! They realized my difficulty and helped me out. I wish they worked at any and every hotel I will stay at. I give them 10 start out of five.
Séjour de 1 nuit en octobre 2023
Réponse de Viviana le 19 oct. 2023
Thank you so much for your positive feedback. It was a pleasure to host you and have you as our valued guest. We are so delighted that our Welcome Team delivered the best service to make you feel welcome and taken care of. We hope to have the opportunity to host you again soon.

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel. Great staff. Comfortable rooms.
Séjour de 1 nuit en octobre 2023
Réponse de Viviana le 27 oct. 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back.

6/10 Satisfaisant

Joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Viviana le 16 oct. 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 Excellent

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Viviana le 29 sept. 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you and we hope to welcome you back soon when your travels bring you back to the area.