Avis sur The Royal Sonesta Chicago River North
The Royal Sonesta Chicago River North
505 N State Street, Chicago, IL
Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,2/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
12 août 2023
Séjour de 3 nuits en août 2023
Réponse de Director of Front Office le 4 sept. 2023
We sincerely appreciate your perfect rating! It's fantastic to hear that you thoroughly enjoyed your time at our hotel. Our team strives to create a memorable experience for every guest, and we're thrilled that we exceeded your expectations. Thank you for choosing us, and we can't wait to have the pleasure of welcoming you again soon!
10/10 Excellent
christophe
13 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christophe
Séjour de 3 nuits en juillet 2023
Réponse de Director of Front Office le 2 août 2023
Thank you for your wonderful 5-star review! We are happy to hear that you had a fantastic experience during your stay with us. It is our goal to provide exceptional service and create memorable moments for our guests, and we are thrilled that we succeeded in doing so for you. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.
10/10 Excellent
andre
Voyage en couple
6 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
andre
Séjour de 3 nuits en septembre 2022
Réponse de Royal Sonesta Chicago River North le 6 sept. 2022
Thank you so much for taking the time to leave review on your recent stay! We're so glad you enjoyed your stay with us and found our staff helpful.We do apologize about hot water. It was not planned and our engineering team took care of it as fast as they could.Thank you again for staying with us and we hope to see you soon.
8/10 Bien
James
Voyage avec des animaux de compagnie
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en mai 2024
10/10 Excellent
Darryl
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darryl
Séjour de 3 nuits en mai 2024
Réponse de Director of Front Office le 27 mai 2024
Thank you for your fantastic review! We're delighted to hear that you had an amazing stay with us. We appreciate your feedback regarding the fridge. We do offer fridges upon request, and we're sorry for not communicating this information to you. We hope to have the pleasure of welcoming you back soon!
10/10 Excellent
Keylee
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keylee
Réponse de Director of Front Office le 26 mai 2024
Thank you for your gracious understanding and kind words. We're delighted to hear that our staff could quickly resolve the issue at check-in and provide you with an upgraded room, ensuring your comfort. It's wonderful to know that you enjoyed the exceptional service and delicious offerings at our restaurant. Your appreciation means the world to us, and we're thrilled to have provided you with a positive hospitality experience. We look forward to welcoming you back soon for another enjoyable stay.
10/10 Excellent
Joshua
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joshua
Séjour de 3 nuits en mai 2024
Réponse de Director of Front Office le 23 mai 2024
We greatly appreciate your 5-star review! It’s wonderful to see that you enjoyed your stay. We hope to have the pleasure of hosting you again in the future.
10/10 Excellent
Ricky
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricky
Séjour de 1 nuit en mai 2024
Réponse de Director of Front Office le 23 mai 2024
Thank you so much for your 5-star rating! We're thrilled to know that you had a great experience with us. We look forward to welcoming you back soon!
10/10 Excellent
Ismael Gilles, Columbia
Voyage d’affaires
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ismael Gilles
Séjour de 2 nuits en mai 2024
Réponse de Director of front office le 22 mai 2024
Thank you so much for your 5-star rating! We are thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot to our team, and it motivates us to continue providing excellent service. We look forward to welcoming you back on your next visit!
10/10 Excellent
Hannah
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hannah
Séjour de 1 nuit en mars 2024
Réponse de Director of front office le 22 mai 2024
Thank you for your wonderful 5-star rating! We're so pleased to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we're glad to see that reflected in your review. We hope to have the pleasure of welcoming you back in the near future!
10/10 Excellent
Jennifer
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mai 2024
Réponse de Director of front office le 20 mai 2024
We're thrilled to hear that you and your group had a fantastic time during your weekend getaway at our hotel! It's wonderful to know that you loved our pool and terrace. Our pool is the perfect spot for relaxation and fun, while our Terrace offers breathtaking views. Thank you for choosing our hotel, and we can't wait to welcome you back for another amazing stay!
8/10 Bien
Lynne
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynne
Séjour de 2 nuits en mai 2024
Réponse de Director of front office le 20 mai 2024
Thank you for the positive feedback about our staff. We always strive to provide the best service possible. We would love to hear more from you about how we could have improved your overall experience. Your insights are incredibly valuable to us in our efforts to enhance our services. Please feel free to share any additional feedback or suggestions you may have. We appreciate your input and look forward to welcoming you back for an even better stay in the future!
10/10 Excellent
Michael
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en mai 2024
Réponse de Director of Front Office le 20 mai 2024
Thank you for giving us a perfect rating! We are delighted that you had a great experience at our hotel. Your feedback is truly appreciated, and we are thrilled that you enjoyed your time with us. We can't wait to see you again in the future!
10/10 Excellent
Jacob
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacob
Séjour de 2 nuits en mai 2024
Réponse de Director of front office le 14 mai 2024
Thank you for the fantastic 5-star rating! We are thrilled that you enjoyed your time at our hotel. Your support is truly appreciated, and we can't wait to host you again soon.
10/10 Excellent
Alda
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alda
Séjour de 6 nuits en mai 2024
Réponse de Director of Front Office le 12 mai 2024
We're thrilled to see that you rated your experience with us a perfect 5 stars! Your feedback is invaluable to us, and we're delighted that you enjoyed your stay. Please do come back and visit us again soon!
8/10 Bien
Julie
10 mai 2024
Les points forts : Personnel et service
Julie
Séjour de 2 nuits en mai 2024
Réponse de Director of Front Office le 12 mai 2024
Thank you for your review and for rating. We're glad you enjoyed your stay overall. If there's anything specific that you think we could have done better, we'd greatly appreciate your insights. Your feedback is instrumental in helping us provide the best possible experience for all our guests. Looking forward to hearing from you.
10/10 Excellent
Steven
Voyage en famille avec de jeunes enfants
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 3 nuits en mai 2024
Réponse de Director of Front Office le 12 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that Gabby and our engineer made such a positive impression on your stay. We're committed to providing exceptional service to all our guests, and it's fantastic to hear that we succeeded in making you feel welcome and at home. We're also glad that our convenient location near the redline subway made exploring the area easy for you. We truly appreciate your recommendation and look forward to welcoming you back on your future visits!
10/10 Excellent
Laura
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 5 nuits en mai 2024
Réponse de Director of front office le 10 mai 2024
Hartelijk dank voor uw geweldige beoordeling! We zijn blij dat u genoten heeft van uw verblijf en de prijs-kwaliteitverhouding van ons hotel in het hart van Chicago waardeert. Het is fantastisch te horen dat alles naar wens was en dat de locatie ideaal was voor uw behoeften. We kijken ernaar uit om u bij uw volgende bezoek aan Chicago opnieuw te mogen verwelkomen in ons hotel.
10/10 Excellent
Paul
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en mai 2024
Réponse de Director of front office le 10 mai 2024
We're delighted to know that our front desk staff made a great impression with their professionalism and friendliness. It's also wonderful to hear that you enjoyed our location and the comfort of our beds. We appreciate your review and hope to see you again in the future for another enjoyable stay.
10/10 Excellent
Stacy, Chaska
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacy
Séjour de 2 nuits en avril 2024
Réponse de Director of Front Office le 10 mai 2024
Thank you so much for your positive feedback regarding your long weekend stay at our property! We're thrilled to hear that you had an excellent experience. We look forward to welcoming you back for another relaxing getaway soon.
10/10 Excellent
Darren
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darren
Séjour de 3 nuits en mai 2024
Réponse de Director of front office le 10 mai 2024
Thank you for awarding us with a 5-star rating! We're overjoyed to know that you had a delightful experience with us. Your high rating serves as a wonderful motivator for our team to continue delivering exceptional service. We'd love to welcome you back and provide another seamless and memorable stay. Should you wish to share more about your visit, we'd be delighted to hear from you. Warm regards and safe travels until then!
10/10 Excellent
Sharon
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 1 nuit en avril 2024
Réponse de Director of Front Office le 6 mai 2024
We're thrilled to hear that you found your room amazing! Providing our guests with comfortable and enjoyable accommodations is what we strive for. Thank you for sharing your positive experience, and we hope to welcome you back for another amazing stay in the future!
10/10 Excellent
Blessing
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Blessing
Séjour de 2 nuits en mai 2024
Réponse de Director of Front Office le 6 mai 2024
We're thrilled to hear that you found our hotel environment nice and clean, and that our staff were friendly during your stay. Providing a welcoming and comfortable atmosphere for our guests is always our top priority. Thank you for taking the time to share your experience, and we hope to have the pleasure of hosting you again soon!
8/10 Bien
Jenna
Voyage d’affaires
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jenna
Séjour de 1 nuit en mai 2024
Réponse de Director of Front Office le 6 mai 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our location, front desk staff, and valet service met your expectations. We strive to provide excellent service and a comfortable experience for all our guests, and we're thrilled that we succeeded with you. We look forward to welcoming you back on your next visit!
4/10 Médiocre
Danny
Voyage en groupe
4 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Danny
Séjour de 4 nuits en avril 2024
10/10 Excellent
Belinda
Voyage en famille, Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belinda
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 2 mai 2024
Thank you for your review! We are glad to hear that you enjoyed our great area and that our staff contributed to a wonderful weekend for you. We strive to provide a convenient and enjoyable experience for all our guests, and we are pleased to hear that we succeeded with your stay. We hope to see you again soon.
10/10 Excellent
Heidi
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heidi
Séjour de 4 nuits en avril 2024
Réponse de Director of Front Office le 2 mai 2024
We appreciate your 5-star rating! It's wonderful to hear that you enjoyed your time at our hotel. Thank you for choosing to stay with us, and we look forward to hosting you again for another amazing experience!
10/10 Excellent
Shameli
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shameli
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 2 mai 2024
We are thrilled to hear that you are in love with our hotel! Thank you for sharing your positive experience with us. We look forward to welcoming you back for more memorable moments.
10/10 Excellent
Keenan
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keenan
Séjour de 2 nuits en avril 2024
Réponse de Director of Front Office le 29 avr. 2024
Thank you for your positive feedback! We are thrilled that you had a great stay with us. We hope to have the pleasure of hosting you again soon!
8/10 Bien
Tim
29 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tim
Séjour de 1 nuit en avril 2024
Réponse de Director of Front Office le 29 avr. 2024
We apologize for the issue with the bed sheets and appreciate you bringing it to our attention. We are glad to hear that everything else was great during your stay. Please know that we will address the cleanliness concern promptly. We hope to have the opportunity to host you again and provide a flawless experience.
10/10 Excellent
Farukh
28 avr. 2024
Farukh
Séjour de 1 nuit en avril 2024
Réponse de Director of front office le 20 mai 2024
We appreciate you taking the time to rate our hotel with 5 stars! It's wonderful to know that you enjoyed your stay with us. Your positive feedback means a lot to us, and we hope to have the pleasure of hosting you again soon.
8/10 Bien
Holly
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Holly
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 29 avr. 2024
Thank you for sharing your great check-in experience with Gabby! We will be sure to pass along your compliments to her. We are glad you enjoyed your stay and look forward to your next visit.
10/10 Excellent
Sheelagh
Voyage d’affaires
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheelagh
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 29 avr. 2024
Thank you for your detailed review! We are thrilled to hear that you enjoyed the nicely decorated, clean and spacious rooms, as well as the welcoming and friendly staff. We appreciate your feedback regarding the coffee and location. We hope to see you again in the future!
10/10 Excellent
Darlene, Round Lake
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darlene
Séjour de 1 nuit en avril 2024
Réponse de Director of Front Office le 29 avr. 2024
Thank you for your positive feedback! We are delighted to hear that you loved your stay with us. We hope to welcome you back again soon!
10/10 Excellent
Chris
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en avril 2024
Réponse de Director of Front Office le 29 avr. 2024
We are delighted to hear that you and your daughter had an amazing stay with us! Thank you for sharing your positive experience. We look forward to welcoming you both back for another great stay!
8/10 Bien
Jonathan
28 avr. 2024
Les points forts : Propreté
Jonathan
Séjour de 1 nuit en mars 2024
Réponse de Director of Front Office le 29 avr. 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and value your input. Was there anything that we could have done better to enhance your stay? Your feedback is important to us, and we strive to make every guest experience exceptional. Thank you for choosing to stay with us, and we hope to hear from you soon.
10/10 Excellent
Samone
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samone
Séjour de 1 nuit en avril 2024
Réponse de Director of Front Office le 25 avr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in our junior spa suite and found it both beautiful and relaxing. Providing an affordable yet luxurious experience is always our goal, and we're delighted that we hit the mark for you. We appreciate your recommendation and hope to welcome you back for another rejuvenating stay soon!
10/10 Excellent
Karen
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 5 nuits en avril 2024
Réponse de Director of Front Office le 23 avr. 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our quiet atmosphere, complete with a cozy fireplace for relaxation. Our team takes pride in providing a serene environment for our guests to unwind. It's wonderful to know that you found our pool enjoyable and our location convenient for exploring the area on foot. We hope to welcome you back for another peaceful getaway soon!
8/10 Bien
Matthew
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 5 nuits en avril 2024
Réponse de Director of Front Office le 21 avr. 2024
Thank you for rating your recent stay with us. We're delighted that you had a positive experience overall. However, since we strive for perfection, we'd appreciate hearing what we could have done better to earn 5 stars. Your feedback is invaluable to us in continually improving our services.Looking forward to hearing from you.
10/10 Excellent
Jessica
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 4 nuits en avril 2024
Réponse de Director of Front Office le 19 avr. 2024
Thank you for your amazing feedback! We're thrilled to hear that you enjoyed our hotel's great location, friendly staff, and cleanliness. It's wonderful to know that you had a positive experience with us and that you would choose to stay again.We look forward to welcoming you back for another enjoyable stay in the future!
10/10 Excellent
Diana
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diana
Séjour de 1 nuit en avril 2024
Réponse de Director of Front Office le 19 avr. 2024
Thank you for taking the time to rate your experience with us! We're thrilled to see that you rated us 5 out of 5. Your feedback means the world to us and serves as motivation to continue providing exceptional service.We hope to have the pleasure of welcoming you back soon for another outstanding stay!
10/10 Excellent
Adrienne
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adrienne
Séjour de 2 nuits en avril 2024
Réponse de Director of Front Office le 16 avr. 2024
Thank you for your recommendation and kind words about your stay at our River North location! We are glad you enjoyed the convenience of our location and the great room. It's wonderful to hear that our team accommodated your request for a late check-out. We appreciate your feedback and look forward to welcoming you back on your next visit to Chicago!
10/10 Excellent
Michael
15 avr. 2024
Michael
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jennifer
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 2 nuits en avril 2024
Réponse de Director of Front Office le 16 avr. 2024
We are thrilled to hear that you found our hotel friendly, welcoming, and conveniently located! Thank you for sharing your positive experience. We hope to have the pleasure of hosting you again during your future travels.
10/10 Excellent
Ricky
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricky
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 16 avr. 2024
We are delighted to hear that you had a great experience at our property! It's fantastic to know that you enjoyed our convenient location and the nearby attractions. We will be sure to share your kind words with our amazing staff. Thank you for your glowing review, and we look forward to hosting you again!
10/10 Excellent
Noemi
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noemi
Séjour de 1 nuit en avril 2024
Réponse de Director of Front Office le 16 avr. 2024
Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your upgraded accommodations and had a perfect stay with us. We are glad you found our hotel clean, comfortable, and conveniently located with a beautiful view. We hope to welcome you back soon!
8/10 Bien
Eric
13 avr. 2024
Eric
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 4 mai 2024
Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience overall. Your feedback is valuable to us, and we're always striving to improve. If you have any specific suggestions on how we can enhance our services or facilities, please feel free to share. We're committed to providing the best possible experience for our guests and would love to hear your thoughts. We hope to have the opportunity to welcome you back in the future and exceed your expectations.
10/10 Excellent
James
Voyage en groupe
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 12 avr. 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our downtown hotel to be affordable and that you enjoyed the service provided by our friendly and experienced staff. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon!
8/10 Bien
Eric
Voyage d’affaires
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en avril 2024
Réponse de Director of Front Office le 10 avr. 2024
Thank you for your feedback. We're glad you found the room nice and our staff helpful. We apologize for any inconvenience regarding the restaurant closure. Please rest assured that we're continuously working to improve our services, and we hope to have the opportunity to serve you better in the future.
10/10 Excellent
Louis
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louis
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office le 10 avr. 2024
We're delighted to hear that you had a great experience during your weekend getaway! It's wonderful to know that our staff's helpfulness, the cleanliness of our rooms, and the convenience of our location all contributed to your enjoyment. Thank you so much for your continuous loyalty and support. We can't wait to host you again for another memorable stay!