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Avis sur Swissotel - Chicago

4.5 out of 5
Swissotel - Chicago
323 E Wacker Dr, Chicago, IL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 1214 avis sur 1968." "
Note des voyageurs de 8 (Bien), d’après 390 avis sur 1968." "
Note des voyageurs de 6 (Satisfaisant), d’après 167 avis sur 1968." "
Note des voyageurs de 4 (Médiocre), d’après 90 avis sur 1968." "
Note des voyageurs de 2 (Horrible), d’après 107 avis sur 1968." "

9,2/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Lynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super emplacement pres de tout!
Séjour de 4 nuits en mai 2024
Réponse de Swissotel le 10 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Aurélien

Séjour de 3 nuits en octobre 2023
Réponse de Swissotel le 16 oct. 2023
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Médiocre

Patrick

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Thé roof has not ben cleaned du ring our star and breakfast vers pour not so gord and vers expensive.
Séjour de 2 nuits en septembre 2023
Réponse de Swissotel le 11 sept. 2023
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bien

Mickael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très bien et très bien situé!
Séjour de 7 nuits en août 2023
Réponse de Swissotel le 28 août 2023
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Emmanuelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel, bien situé, excellent service!
Séjour de 4 nuits en juillet 2023
Réponse de Craig Rylander le 29 juil. 2023
Thank you, Emmanuelle, for your recent stay and for taking the opportunity to share your experience. Our team appreciates your assessment and we invite you to return in the future!

8/10 Bien

MARCELA BEATRIZ

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
L’emplacement et la vue de notre chambre
Séjour de 6 nuits en octobre 2022
Réponse de Swissotel le 25 oct. 2022
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

Thanh Tri Dung

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre très confortable et vue spectaculaire sur la ville.
Séjour de 3 nuits en septembre 2022
Réponse de Swissotel le 12 sept. 2022
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

Karine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Bien situé
Séjour de 3 nuits en mai 2022
Réponse de Swissotel le 15 juin 2022
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

Jose

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó en general todo es un hotel de 4 estrellas
Séjour de 2 nuits en mai 2024

10/10 Excellent

Mcgennings

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mai 2024

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The manager Hassan went above and beyond for us. He upgraded us to a sweet because the AC wasn’t great and they sent us champagne, chocolate covered strawberries and a handwritten card!!!
Séjour de 5 nuits en mai 2024

4/10 Médiocre

Nicolas

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
Came into room with left over food from previous people in fridge and dirty washcloths in shower. They charge fees for everything and don’t have free breakfast. The guy at the breakfast station where you buy breakfast was also very rude. For the money you v could definitely find a better stay
Séjour de 4 nuits en mai 2024

10/10 Excellent

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the concierge downstairs that helped us decide on our room. Super friendly. The room was stunning!! All around loved my stay and would reccomend anyone there 2 times over
Séjour de 1 nuit en avril 2024
Réponse de Swissotel le 27 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Satisfaisant

Christopher

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
No pool. No complimentary breakfast. $25 urban experience fee on top of $450 for an average room. Next time will be somewhere different
Séjour de 1 nuit en mai 2024
Réponse de Swissotel le 27 mai 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Katie

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location to stay at. The river view is beautiful and good walking distance to some good restaurants. The hotel food and restaurant was nice. All the staff was friendly and very helpful. Highly recommend this beautiful hotel
Séjour de 3 nuits en mai 2024
Réponse de Swissotel le 27 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Satisfaisant

Gloria

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Pleased
Séjour de 3 nuits en mai 2024
Réponse de Swissotel le 27 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Brandi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Swissotel le 27 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jennifer

Voyage en couple
What a beautiful property in an amazing location! One of the few places you can actually get views of the city and the lake in one place. Grateful to all the staff, especially Mohamed at the front desk who went out of his way to take care of our every need.
Séjour de 1 nuit en mai 2024
Réponse de Swissotel le 27 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Kurt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet place near Michigan Avenue
Séjour de 1 nuit en mai 2024
Réponse de Swissotel le 27 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Hilda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buen servicio y las habitaciones cómodas
Séjour de 3 nuits en mai 2024
Réponse de Swissotel le 27 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
location and the view
Séjour de 4 nuits en mai 2024
Réponse de Swissotel le 20 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Rebecca, Pensacola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/a
Séjour de 3 nuits en mai 2024
Réponse de Swissotel le 20 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Tracey Michele

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Swissotel le 16 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Tracie, new York

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the appearance of the lobby, the number of staff and their consistant politeness. The only objection is that expedia had said that all charges were included in their pricing and I was charged an extra $100 upon leaving as a standard Chicago fee. This is not correct name but the fee did not apply to any service used or contracted for, any purchase made and was not explained at check-in but was withheld on credit card. This fee was not included by hotel on expedia when they showed all charges.
Séjour de 4 nuits en mai 2024
Réponse de Swissotel le 16 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Vivica, Charlotte

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My riverview; room credit when housekeeping isnt necessary
Séjour de 2 nuits en mai 2024
Réponse de Swissotel le 15 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

Merry

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was nice. I had tv issues the entire time I was there. They came and attempted to fix it. We were able to get some of the channels working, but not the menu. The beds were just okay, but the view was amazing. I, also, had issues with cell service being slow/limited. Not a hotel issue, but something I wanted to note.
Séjour de 3 nuits en mai 2024
Réponse de Swissotel le 15 mai 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Nattina

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really my river view room.
Séjour de 3 nuits en mai 2024
Réponse de Swissotel le 14 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Médiocre

Venice

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds was to hard.
Séjour de 1 nuit en mai 2024
Réponse de Swissotel le 14 mai 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Erma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a great stay.
Séjour de 2 nuits en mai 2024
Réponse de Swissotel le 14 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

Gregory

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I had a great view of the city from my room.
Séjour de 1 nuit en février 2024
Réponse de Swissotel le 13 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

Ja

Voyage en couple
Great location for brief 3 night stay. Riverfront walk and other tourist attractions and excellent restaurants nearby. Enjoyed the architecture of the hotel and Chicago’s urban design. Transit was convenient and nearby as well.
Séjour de 3 nuits en mai 2024
Réponse de Swissotel le 13 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

Andreas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Perfekte Unterkunft um Chicago kennenzulernen
Séjour de 7 nuits en mai 2024
Réponse de Swissotel le 13 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Gregory

Voyage en couple
Likes: Soaring cityscape, river and big lake views; food/service quality; staff experience and longevity (jumping jobs a rarity); 43rd floor fitness facility. Dislike: 0
Séjour de 4 nuits en mai 2024
Réponse de Swissotel le 13 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bien

Ofelia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was alright
Séjour de 1 nuit en mai 2024
Réponse de Swissotel le 13 mai 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

ISAAC

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful views nice hotel rooms very convenient location
Séjour de 3 nuits en mai 2024
Réponse de Swissotel le 13 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Marvin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Bathrooms OK, needed maintenance, dripping tub faucet, shower could have been cleaner, otherwise it was very nice.
Séjour de 1 nuit en mai 2024
Réponse de Swissotel le 13 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Médiocre

Ka Wai

I have booked a specific room type and they couldn't provide to me at check in. And they are charging about $30 (tax included) for internet access and the charge is compulsory. That's ridiculous to me.
Séjour de 3 nuits en mai 2024
Réponse de Swissotel le 13 mai 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Rowena, Oxnard

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s located in a very convenient and quiet area of downtown.
Séjour de 4 nuits en mai 2024
Réponse de Swissotel le 10 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Eslie

Voyage en couple
Everything was great but the complimentary breakfast was missing
Séjour de 2 nuits en avril 2024
Réponse de Swissotel le 7 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had everything I needed in the bathroom even a hand held mirror so I didn’t have to use mine in my suitcase
Séjour de 3 nuits en avril 2024
Réponse de Swissotel le 6 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
this hotel is GORGEOUS!!! we stayed for the River turning green event and also had a river view. Very clean hotel. Beautiful panoramic views from our hotel room. Definitely would recommend anyone that wants to splurge a little to get this hotel. It's absolutely stunning!
Séjour de 1 nuit en mars 2024
Réponse de Swissotel le 2 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

JANG SUK

Séjour de 2 nuits en avril 2024
Réponse de Swissotel le 20 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Saad, Dixon

Séjour de 2 nuits en avril 2024
Réponse de Swissotel le 20 mai 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Staff super friendly
Séjour de 2 nuits en avril 2024
Réponse de Swissotel le 29 avr. 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Satisfaisant

JoAnna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Swissotel le 20 mai 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Raed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding service
Séjour de 1 nuit en avril 2024
Réponse de Swissotel le 29 avr. 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Horrible

Antonio

Séjour de 1 nuit en novembre 2023
Réponse de Swissotel le 20 mai 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bien

Abdouh

U
Séjour de 1 nuit en avril 2024
Réponse de Swissotel le 29 avr. 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so friendly and helpful. Smiles on all faces. Bailey (security) and Brendan ( front desk) were outstanding
Séjour de 3 nuits en avril 2024
Réponse de Swissotel le 29 avr. 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Zachery

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Swissotel le 29 avr. 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.