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Avis sur SpringHill Suites by Marriott Chicago Waukegan/Gurnee

3 out of 5
SpringHill Suites by Marriott Chicago Waukegan/Gurnee
4101 Fountain Square Pl, Waukegan, IL

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 663 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 230 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 55 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 31 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 1001." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Guillermo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 23 mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 Excellent

Briana

Séjour de 1 nuit en mai 2024
Réponse de Hotel Managment le 23 mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 Excellent

Lauren

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chica was such a a wonderful person to help us check in and sign up for the membership. We are more than happy!
Séjour de 1 nuit en mai 2024
Réponse de Management le 19 mai 2024
Thank you so much for your wonderful review. We will let Chica know how much you appreciated her. We hope to see you again soon!

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic stay! Breakfast staff was amazing! She cooked our waffles, turned on the TV for the kids, and was kind and thoughtful. Would definitely stay again.
Séjour de 1 nuit en mai 2024
Réponse de Management le 19 mai 2024
Thank you for taking the time to review our hotel. We are so glad you enjoyed your stay and our hospitality, we will share this with the entire staff. Thank you again and we hope to see you soon!

10/10 Excellent

TEMPERANCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel!
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

10/10 Excellent

Angela

Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 Bien

Travis Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed there for my son’s graduation from Navy Boot Camp. We stayed for three nights and everything was great. This hotel is very close to the graduation site
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 12 mars 2024
Thank you for the kind rating and words regarding your stay with us. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 Excellent

Regina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Me and me husband stayed for Valentines Day!! It was very nice, clean, close to the casino and room was different style. Free breakfast.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 12 mars 2024
Thank you for the kind rating and words regarding your stay with us. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 Excellent

Summer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean and quiet. Plenty of food options around it
Séjour de 5 nuits en février 2024
Réponse de Management le 22 févr. 2024
Summer,Thank you again for staying with us and thank you for taking the time to review our hotel. We hope to see you again soon!

10/10 Excellent

Brandon

Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 25 mars 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 Excellent

Tom

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location during a snow storm. Everything you need is within a 1/2 mile of the hotel.
Séjour de 6 nuits en janvier 2024
Réponse de Management le 1 févr. 2024
Tom,Thank you for taking the time to write a review of our hotel. We appreciate your wonderful feedback and we hope to see you again soon!

10/10 Excellent

Edna

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff.
Séjour de 2 nuits en janvier 2024
Réponse de Management le 1 févr. 2024
Edna,Thank you for taking the time to write a review of our hotel. We appreciate your wonderful feedback and we hope to see you again soon!

10/10 Excellent

Danielle

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful, easy check- in. Had a wonderful stay for my son's bootcamp graduation and liberty.
Séjour de 3 nuits en janvier 2024
Réponse de Management le 1 févr. 2024
Danielle, Thank you for taking the time to write a review of our hotel and congratulations on your Navy Graduate! We appreciate your wonderful feedback and we hope to see you again soon.

10/10 Excellent

Curtis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Management le 1 févr. 2024
Curtis,Thank you for taking the fill out a survey review of our hotel. We appreciate your wonderful feedback and we hope to see you again soon!

8/10 Bien

Samantha

Les points forts : Propreté et personnel et service
Réponse de Hotel Management le 13 févr. 2024
Thank you for your online rating we truly do appreciate it and look forward to seeing you again in the near future.

10/10 Excellent

RHODORA

Séjour de 1 nuit en décembre 2023
Réponse de Management le 1 févr. 2024
Rhodora,Thank you for taking the time to fill out a survey review of our hotel. We appreciate your wonderful feedback and we hope to see you again soon!

10/10 Excellent

Trish

Séjour de 1 nuit en décembre 2023
Réponse de Management le 24 déc. 2023
Dear Trish,Thank you for taking the time to review our hotel. We appreciate you staying with us and we hope to see you again soon!

10/10 Excellent

Susana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and professional. Room was clean and had all the standard amenities. There's a Walmart right across the street and a Chase Bank. Plenty of restaurants to eat at down the street.
Séjour de 1 nuit en décembre 2023
Réponse de Management le 24 déc. 2023
Dear Susana,Thank you for taking the time to review our hotel. We do love all of the close by restaurants and businesses also! Thank you for the kind words regarding the staff at the hotel! We hope to see you again soon.

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Management le 24 déc. 2023
Dear Margaret,Thank you for taking the time to give us a 10/10 review. We hope to see you again soon!

10/10 Excellent

Jessica

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so great! Everyone was friendly and accommodating.
Séjour de 2 nuits en décembre 2023
Réponse de Management le 24 déc. 2023
Dear Jessica,Thank you for taking the time to give us a 5/5 review. Thank you for saying such kind words regarding our staff, we hope to see you again soon!

10/10 Excellent

Oleg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 6 déc. 2023
Dear Oleg,Thank you for taking the time to give us a 5/5 review, we are glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Craig

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, spacious rooms. Friendly, helpful staff. Easy drive to several attractions.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
Thank you so much for the kind words regarding your stay. We look forward to seeing you again in the near future and hope you have a wonderful rest of the week.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 27 nov. 2023
Thank you for taking the time to post a review of our hotel. We truly appreciate it and will let the staff know that you had a great stay! We hope to see you soon.

8/10 Bien

Brian

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friends field trip
Friends field trip for the casino next door. Rooms were super nice and clean. Plenty of room. Staff super friendly.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 13 nov. 2023
Dear Brian,Thank you for taking the time to leave a review for our hotel. We are glad that you enjoyed your stay and we hope to see you again soon!

2/10 Horrible

Diana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very rude front desk person at night. Told they only clean the rooms ever other day. Had ask for towls which should be sone every day.
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 13 nov. 2023
Dear Diana, Thank you for taking the time to leave a review for our hotel. We are sorry that you did not enjoy your stay and I am sorry that you were not aware of our housekeeping policy. We hope that you will come to see us again.

10/10 Excellent

maria isabel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustaron los cuartos espaciosos y sus muebles muy bien distribudos a demas la regadera super padre me encanto
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 11 nov. 2023
Thank you for taking the time to review our hotel! We are happy you enjoyed the spacious rooms and shower. We hope to see you again soon!

10/10 Excellent

Geovanny

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable beds and pillows. I haven’t slept this good in months lol 😀
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 11 nov. 2023
Thank you for staying with us and taking the time to review our hotel. We are glad you slept really well while staying here. We hope to see you again!

10/10 Excellent

Alejandra

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, comfortable and great stay at this hotel.
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 6 nov. 2023
Alejandra,Thank you for taking the time to complete your stays survey. We are Glad you enjoyed your stay and we Hope to see you again soon. Sincerely, Hotel Management

10/10 Excellent

Jesse

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They had wonderful rooms will be back soon
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 6 nov. 2023
Thank you so much for the kind words regarding your stay. We look forward to seeing you in the near future and hope you have a wonderful rest of the week.

10/10 Excellent

Kayla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice for a weekend getaway
Nice hotel. Clean and nice staff. We stayed the weekend to go to Six Flags.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 2 nov. 2023
Thank you so much for the kind words regarding your stay. We look forward to seeing you again in the near future and hope you have a wonderful rest of the week.

10/10 Excellent

Marissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ve stayed in the area a few times and this was probably one of my favorite hotels. Clean and quiet. No parking fees and convenient area.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for the kind words and rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect stay for our sons boot camp graduation
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for the kind words and rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Alejandro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
3rd time staying here in the last 6 months great place to stay
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for the kind words and rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Anabel, Riverside

Voyage en famille
Les points forts : Équipements
Clean, excellent customer service and close to shops and restaurants
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 23 oct. 2023
Thank you for the kind words and rating. We truly do appreciate it and look forward to seeing you again in the near future.

10/10 Excellent

Erin, Clifton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, clean hotel. Not a fan of the set up of the TV for watching in bed, but understand the placement due to the pull out couch. I did like that the shower and toilet were completely separate areas.
Séjour de 2 nuits en octobre 2023
Réponse de Robert le 12 oct. 2023
Erin,Thank you for your feedback, we are so happy to hear that you enjoyed your stay with us. We hope you stay with us again soon!

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Robert le 12 oct. 2023
Dear Patricia,We are glad you enjoyed your stay with us. Thank you for your feedback. We hope to see you soon.

8/10 Bien

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Basic clean good hotel.
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 9 oct. 2023
Thank you for the kind words we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Melissa

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 4 oct. 2023
Thank you very much for the kind rating for your stay. We truly do appreciate it and look forward to seeing you again in the near future.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2023
Réponse de Hotel Management le 4 oct. 2023
Thank you very much for the kind rating for your stay. We truly do appreciate it and look forward to seeing you again in the near future.

8/10 Bien

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 26 sept. 2023
Thank you so much for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Floyd

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed there for 4 days for our sins graduation from the navy. They have a shuttle that takes you there and picks you up . Staff was great anf friendly.
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 26 sept. 2023
Thank you so much for the kind rating and words we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Jami

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Robert le 23 sept. 2023
Thank you for staying with us, I'm glad you had a great stay! Hope to see you again soon!

10/10 Excellent

Victor

Séjour de 1 nuit en septembre 2023
Réponse de Robert le 23 sept. 2023
Thank you for staying with us, I'm glad you had a great stay! Hope to see you again so

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Needs better cleaning
The hotel room was nice, but it was definitely not cleaned well. There was a long hair caked on the coffee table with something sticky. Sticky food swiped on the desk. Hairs all over the shower. It seems there was a towel under the sheets.
Séjour de 1 nuit en septembre 2023
Réponse de Robert le 23 sept. 2023
Thank you for your review. I'm sorry that you experienced these issues during your stay, we are always trying to improve our service. We hope to see you again soon.

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 13 sept. 2023
Thank you for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

2/10 Horrible

Maria

Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 4 oct. 2023
I am sorry you did not have a great experience. I hope you can give us another chance in the future and hope you have a wonderful rest of the week.

6/10 Satisfaisant

Janice

Les points forts : Personnel et service
We stayed here for the Navy graduation. The location of the hotel was good, with a lot of stores and eateries nearby. The lobby and elevators were clean. There were some stains on the hallway carpets . I feel like the rooms could have been cleaner . The shower had a slow drain and the water was accumulating in the bottom of the tub during our showers . The iron in the room didn’t work but the staff gladly exchanged it . The staff at the desk was friendly . I feel since this was a Marriott hotel it could have been a little better.
Séjour de 2 nuits en septembre 2023
Réponse de Keenan, GM le 11 sept. 2023
Janice, Thank you for commenting on your experience at the hotel. We appreciate your feedback. We will do our best to improve and hopefully if you stay with us again in the future we will exceed your expecations

10/10 Excellent

Gao

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Keenan, GM le 11 sept. 2023
Gao,Thank you for the 10/10 rating on your experience with us!

4/10 Médiocre

Cheron

Voyage en famille
Les points forts : Personnel et service et équipements
I have chosen Marriott hotels for over a decade and never experience rooms that are not clean! The overall view of the hotels looks great but much deceiving!! Hotel needs to stay on cleanliness just pure nastiness.
Séjour de 3 nuits en août 2023
Réponse de Keenan, GM le 11 sept. 2023
Cheron, We apologize that you felt your stay was not up to standard, we will continue to strive to improve and to make sure you do not have this issue in the future.