Avis sur Sheraton Suites Chicago O'Hare
Sheraton Suites Chicago O'Hare
6501 N Mannheim Rd, Rosemont, IL
Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage d’affaires
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sheraton Staff. le 29 févr. 2024
Thank you for the feedback!
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires, Voyage en couple
22 janv. 2020
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Brandon le 23 janv. 2020
Thanks for taking the time to respond. Hope to see you soon.
6/10 Satisfaisant
PATRICK
22 oct. 2019
Les points forts : Propreté et confort de la chambre
A proximité de l'airport
PATRICK
Séjour de 1 nuit en octobre 2019
Réponse de Brandon le 6 nov. 2019
Thank you for taking the time to comment on your experience with us. Hope to see you again soon.
8/10 Bien
KATSUHIKO
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KATSUHIKO
Séjour de 1 nuit en mai 2024
Réponse de Sheraton staff le 26 mai 2024
Thank you so much for taking the time and sharing your feedback with us!We hope to see you again soon!
10/10 Excellent
Frank
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frank
Séjour de 2 nuits en mai 2024
Réponse de Sheraton staff le 21 mai 2024
Thank you for taking the time to share your feedback with us. We hope to see you again soon !
8/10 Bien
Theodore
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Theodore
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Team le 19 mai 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and hope to see you soon!
10/10 Excellent
Roberto, Panama
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roberto
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Staff le 14 mai 2024
Thank you for your feedback!1
8/10 Bien
Marlon
Voyage en groupe, Voyage d’affaires
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marlon
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Team le 13 mai 2024
Thank you so much for sharing your feedback with us, we appreciate your time and loyalty and hope to see you again soon!
10/10 Excellent
Danyelle
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danyelle
Séjour de 3 nuits en mai 2024
Réponse de Sheraton Team le 13 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 Satisfaisant
KIM
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements
KIM
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Team le 12 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Nicole
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Team le 5 mai 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!
10/10 Excellent
Sean
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sean
Séjour de 3 nuits en avril 2024
Réponse de Malack Shahata Front Desk Supervisor le 3 mai 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the Open Atrium area and had a fantastic experience at our hotel.Creating inviting and comfortable spaces for our guests to relax and socialize is important to us, and we're delighted that you appreciated the ambiance of our Open Atrium area.Your satisfaction means everything to us, and we truly appreciate your kind words and perfect rating. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back for many more 5/5 experiences in the future!
10/10 Excellent
Emali
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emali
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Team le 5 mai 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!
2/10 Horrible
Alexis
2 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Alexis
Séjour de 2 nuits en avril 2024
Réponse de Malack Shahata Front Desk Supervisor le 3 mai 2024
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you experienced during your stay. Your feedback is extremely important to us, and we want to assure you that we take your concerns very seriously.We're deeply sorry for the billing discrepancies and the inconvenience this has caused you. It's unacceptable that you were charged multiple times for your stay, and we understand how frustrating and upsetting this situation must have been for you. Rest assured, we're investigating the matter thoroughly to identify what went wrong and to prevent similar issues from occurring in the future.Please know that we're committed to resolving this matter as quickly as possible and ensuring that you receive the refund you're owed.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We truly value your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
10/10 Excellent
CHANG HYUN
1 mai 2024
CHANG HYUN
Séjour de 2 nuits en avril 2024
Réponse de Sheraton staff le 21 mai 2024
Thank you for taking the time to share your feedback with us. We hope to see you again soon !
8/10 Bien
Pei-Hua
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pei-Hua
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Staff le 28 avr. 2024
Thanks for your feedback!
2/10 Horrible
Sugi
27 avr. 2024
Sugi
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Team le 17 mai 2024
Thank you so much for sharing your feedback with us!
10/10 Excellent
Louis
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Louis
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 28 avr. 2024
Thanks for your feedback!
10/10 Excellent
Barbara
26 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 27 avr. 2024
Thanks for the feedback!
8/10 Bien
FEISAL
22 avr. 2024
Les points forts : Propreté et personnel et service
FEISAL
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 24 avr. 2024
Thanks for the feedback!
10/10 Excellent
Cheri
21 avr. 2024
Cheri
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Team le 12 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Ahmed
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ahmed
Séjour de 1 nuit en avril 2024
Réponse de Sheraton staff le 21 avr. 2024
Thank you so much for your feedback, we do appreciate your time and hope to see you again soon!
10/10 Excellent
mike
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
mike
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 19 avr. 2024
Thanks for the feedback!
8/10 Bien
Ayman
Voyage d’affaires
15 avr. 2024
Les points forts : Propreté et personnel et service
Ayman
Séjour de 4 nuits en avril 2024
Réponse de Sheraton Staff le 15 avr. 2024
Thanks for your feedback!
10/10 Excellent
Jeremy
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeremy
Séjour de 2 nuits en avril 2024
Réponse de Malack Shahata Front Desk Supervisor le 16 avr. 2024
Thank you for your positive feedback! We're thrilled to hear that you had a nice experience during your stay at Sheraton.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to Sheraton in the future.Thank you for choosing us!
4/10 Médiocre
Kimberly
14 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Kimberly
Séjour de 1 nuit en avril 2024
Réponse de Malack Shahata Front Desk Supervisor le 15 avr. 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience at Sheraton did not meet your expectations.Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay. We would greatly appreciate it if you could provide us with more details about your experience so that we can address any issues and make improvements where necessary.If you have any specific concerns or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your feedback is invaluable to us, and we are committed to ensuring that all our guests have a positive experience at Sheraton.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
10/10 Excellent
Andrea
14 avr. 2024
Andrea
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Team le 5 mai 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!
8/10 Bien
Brandi
Voyage en couple
14 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Brandi
Séjour de 1 nuit en avril 2024
Réponse de Malack Shahata Front Desk Supervisor le 15 avr. 2024
Thank you for your feedback regarding your recent stay at Sheraton. We're glad to hear that your experience was okay overall.Your satisfaction is important to us, and we appreciate your rating of 4/5. If there are any specific areas where you feel we could have done better or if you have any suggestions for us to improve, please feel free to share them with us. We always strive to provide the best possible experience for our guests, and your feedback helps us in that endeavor.Thank you for choosing Sheraton, and we hope to have the opportunity to welcome you back in the future for an even better experience.
8/10 Bien
Alessandro
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alessandro
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 13 avr. 2024
Thanks for the feedback!!
10/10 Excellent
Kawa
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kawa
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Staff le 13 avr. 2024
Thanks for the feedback
2/10 Horrible
Shunlai, Rolling Hills Estates
Voyage en famille
7 avr. 2024
Les points faibles : Personnel et service et équipements
Shunlai
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Team le 8 avr. 2024
I'm truly sorry to hear about your frustrating experience with the Sheraton during your layover at O'Hare Airport. It sounds like a very disappointing start to your return journey, especially after a long international trip with your family.Miscommunications and delays in shuttle services can indeed be very inconvenient and unsettling, especially when you've made efforts to confirm arrangements in advance. It's understandable that you expected better service from a reputable hotel chain like Sheraton.Thank you for sharing your experience, and I hope that your next travel experiences are much smoother and more enjoyable. If there's anything else I can assist you with, please don't hesitate to ask.
10/10 Excellent
Merry
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Merry
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Team le 8 avr. 2024
It's wonderful to hear that you had such a positive experience with the Sheraton despite the initial hiccup with the shuttle service.The cleanliness of the hotel and the spaciousness of your room are also essential factors in ensuring a comfortable and enjoyable stay.Thank you for sharing your positive experiences, and I hope your future travels continue to be just as enjoyable.
10/10 Excellent
Alvaro Ignacio, Panama
7 avr. 2024
Alvaro Ignacio
Séjour de 2 nuits en avril 2024
Réponse de Sheraton Staff le 28 avr. 2024
Thanks for your feedback!
10/10 Excellent
Tate
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tate
Séjour de 1 nuit en février 2024
Réponse de Sheraton staff le 7 avr. 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!
10/10 Excellent
Khalid
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Khalid
Séjour de 1 nuit en avril 2024
Réponse de Sheraton staff le 7 avr. 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!
10/10 Excellent
Theresa
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Theresa
Séjour de 3 nuits en mars 2024
Réponse de Sheraton Staff le 4 avr. 2024
Thanks for the feedback!
10/10 Excellent
jae, palo alto
Voyage d’affaires
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jae
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Staff le 2 avr. 2024
Thank you for your feedback!
2/10 Horrible
Dorian
2 avr. 2024
Dorian
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Team le 22 avr. 2024
Thank you so much for sharing your feedback with us, we hope to see you again soon!
8/10 Bien
Morgan
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Morgan
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Staff le 2 avr. 2024
Thank you for your feedback!
10/10 Excellent
Siqin
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Siqin
Séjour de 1 nuit en mars 2024
Réponse de Malack Shahata Front Desk Supervisor le 1 avr. 2024
Dear Siqin,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed the amenities in your room, including the separate bedroom and living room area with a sofa, as well as the coffee machine.However, we apologize for any inconvenience you experienced in finding the entrance and accessing the hotel. We understand that navigating to a new location can be challenging, and we regret any confusion caused by misleading directions on Google Maps. We will work to address this issue and provide clearer instructions for guests arriving at our hotel.If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.
10/10 Excellent
Theresa
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Theresa
Séjour de 1 nuit en mars 2024
Réponse de Sheraton staff le 30 mars 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!
10/10 Excellent
Alireza
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alireza
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Team le 29 mars 2024
Thank you so much for your feedback, we do appreciate your time!
10/10 Excellent
Najah
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Najah
Séjour de 1 nuit en mars 2024
Réponse de Sheraton staff le 28 mars 2024
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time!
10/10 Excellent
James
26 mars 2024
James
Séjour de 1 nuit en mars 2024
Réponse de Malack Shahata Front Desk Supervisor le 27 mars 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Thank you for choosing us!
10/10 Excellent
Shaun, Hartland
Voyage d’affaires
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shaun
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Team le 27 mars 2024
Thank you so much for taking the time ang sharing your feedback with us, we do appreciate your time and loyalty!
10/10 Excellent
Susan
25 mars 2024
Susan
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Staff le 14 avr. 2024
Thanks for the feedback
2/10 Horrible
Jerimae
24 mars 2024
Jerimae
Séjour de 1 nuit en mars 2024
Réponse de Sheraton Staff le 14 avr. 2024
Thanks for the feedback
10/10 Excellent
Kotolisa
Voyage en groupe
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kotolisa
Séjour de 2 nuits en mars 2024
Réponse de Sheraton staff le 26 mars 2024
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time and loyalty!
10/10 Excellent
James
Voyage en groupe
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de Sheraton staff le 25 mars 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!
2/10 Horrible
Richard
24 mars 2024
Richard
Séjour de 3 nuits en mars 2024
Réponse de Sheraton staff le 25 mars 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!