Avis sur Millennium Knickerbocker Chicago
Millennium Knickerbocker Chicago
163 East Walton Place, Chicago, IL
Avis
7,8
Bien
8,4/10
Propreté
8,0/10
Personnel et service
7,0/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en couple
20 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 22 oct. 2023
Anne-Marie, it is affirming to hear your appreciation of our hotel's prime position. At the Millennium Knickerbocker Hotel Chicago, we cherish being a convenient stay for our guests and are thrilled when this unique aspect enhances their experiences. Thank you for your positive feedback. We're excitedly anticipating your next visit!
10/10 Excellent
Marie-Pier
22 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie-Pier
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 23 juin 2023
Merci pour la merveilleuse critique, Marie-Pier!C'est exceptionnel que votre séjour au Millennium Knickerbocker Hotel Chicago ait été si fantastique ! Nous sommes ravis que vous ayez tant apprécié notre emplacement privilégié. Nous visons l'excellence et vos éloges pour notre personnel amical nous permettent de savoir que nous faisons notre travail ! Nous avons hâte de vous revoir bientôt afin de pouvoir partager une autre expérience incroyable avec vous !
8/10 Bien
Stephanie
Voyage d’affaires
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephanie
Séjour de 5 nuits en juin 2023
Réponse de Customer Service le 19 juin 2023
Stephanie, merci d'avoir pris le temps de partager votre expérience au Millennium Knickerbocker Hotel Chicago. C'est une grande joie d'apprendre que vous avez été accueilli avec chaleur et sourire par notre personnel de portier et de réception. L'hôtel vise à offrir un séjour confortable et agréable, il est donc agréable de savoir que votre chambre était fraîche et équipée des équipements nécessaires, tels que des draps supplémentaires, des serviettes, des articles de toilette et une machine à café.Nous sommes heureux d'apprendre que la climatisation a bien fonctionné et que vous avez trouvé le lit confortable pour une bonne nuit de repos. Cependant, il est regrettable que vous ayez rencontré quelques soucis d'insonorisation. Bien que des bruits provenant des chambres et des couloirs voisins puissent parfois être ressentis, soyez assuré que l'hôtel est toujours à la recherche de moyens d'améliorer l'expérience client, et vos commentaires à ce sujet sont très précieux.Concernant la taille de la chambre, il est dommage que vous vous sentiez à l'étroit durant votre séjour. L'hôtel propose une variété de tailles et d'agencements de chambres pour répondre à différents besoins, et le personnel est toujours disponible pour aider les clients à trouver l'hébergement idéal. À l'avenir, n'hésitez pas à contacter la réception pour toute question ou demande afin qu'elle puisse s'efforcer de rendre votre séjour encore plus agréable.Encore une fois, merci d'avoir partagé vos pensées, et l'équipe se réjouit de vous accueillir à nouveau pour une expérience encore meilleure à l'avenir.
10/10 Excellent
Salma
Voyage en famille
15 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Salma
Séjour de 2 nuits en mai 2023
Réponse de Customer Service le 16 mai 2023
Thanks, Salma! It's outstanding your time at Millennium Knickerbocker Hotel Chicago was fantastic. We can't wait until your next visit!
4/10 Médiocre
Voyageur vérifié
26 juil. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not a 4-star
Voyageur vérifié
Séjour de 4 nuits en juillet 2022
Réponse de BN le 27 juil. 2022
Thank you for your feedback.
6/10 Satisfaisant
Paul
Voyage en couple
28 mai 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en mai 2022
Réponse de BN le 11 juin 2022
Thank you for your feedback.
6/10 Satisfaisant
Ann
17 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Ann
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Ann, we appreciate you taking the time to share your feedback about your stay. It's pleasing to hear that you found our rooms to be neat and taken care of. Your thoughts about bathroom safety and room temperature adjustments have been noted. We understand everyone has unique comfort needs and we'll certainly acknowledge this in our ongoing efforts at improvement. We hope for the chance to better serve you in the future.
10/10 Excellent
Donald, Minneapolis
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donald
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Donald, it's wonderful to see your high rating for Millennium Knickerbocker Hotel Chicago. We're pleased that you had a fantastic experience with us. We aim to continue providing top-level service and hope to serve you again soon!
10/10 Excellent
Shandrina
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shandrina
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 17 avr. 2024
Thank you for the wonderful rating, Shandrina!It's fantastic you enjoyed your time at Millennium Knickerbocker Hotel Chicago so much! We look forward to hosting you again soon for another amazing experience!
6/10 Satisfaisant
Gina
Voyage en famille
14 avr. 2024
Les points faibles : Équipements
Gina
Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 15 avr. 2024
Gina, we're glad you appreciated our central location. We hope the next time you stay with us, every aspect of your experience exceeds your expectations.
10/10 Excellent
Greg
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Greg
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Greg, thank you for sharing your thoughts on Millennium Knickerbocker Hotel Chicago. We're chuffed to hear that you appreciated our welcoming ambiance and handy location. Looking forward to your next visit.
6/10 Satisfaisant
Maria
11 avr. 2024
Maria
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 avr. 2024
Maria, thank you for taking the time to rate your stay. Your feedback is valuable, and we would like to know more about your experience at Millennium Knickerbocker Hotel Chicago. Hearing from our guests aids in continuously enhancing our services. Please feel free to share more details about your visit if you wish. We hope to have the chance to serve you again.
6/10 Satisfaisant
Autumn
Voyage en couple
9 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Autumn
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Autumn, it's disheartening to learn about your experience regarding room comfort. Our priority is to provide an environment where our guests can relax optimally. On a positive note, we're glad our team members positively enhanced your stay. Your feedback helps us improve and we hope to have the opportunity to leave a better impression on your next visit.
10/10 Excellent
Katelyn
6 avr. 2024
Les points forts : Personnel et service
Katelyn
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Thank you for the 5/5 rating, Katelyn!It's excellent you enjoyed your time at Millennium Knickerbocker Hotel Chicago so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 Excellent
Tanya
Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanya
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Tanya, it's wonderful to hear that you enjoyed your stay at the Millennium Knickerbocker Hotel Chicago. We're thrilled that you found our location, right off the Miracle Mile, beneficial for attending events, dining, and shopping. Our team members are delighted to have contributed to a clean and quiet environment during your stay. Your recommendation is greatly appreciated. We're eagerly anticipating your next visit.
10/10 Excellent
Rosely
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rosely
Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Rosely, apreciamos mucho tus comentarios positivos sobre Millennium Knickerbocker Hotel Chicago. Estamos encantados de saber que se benefició de nuestra ubicación superior. Sin embargo, tomamos nota de sus inquietudes con respecto a la limpieza y queremos asegurarle que nos esforzamos constantemente por lograr la excelencia en este departamento. Esperamos poder recibirlo nuevamente en el futuro.
10/10 Excellent
Marzena
26 mars 2024
Marzena
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 17 avr. 2024
Thanks for the outstanding rating, Marzena!We're delighted your time at Millennium Knickerbocker Hotel Chicago was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 Excellent
Angelina
Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angelina
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Angelina, it is always heartening to learn when guests, like yourself, have such an enjoyable experience at the Millennium Knickerbocker Hotel Chicago. It's wonderful to hear the cleanliness, the friendliness of the team members, and the charm of the building added positively to your stay. Kevin, our bartender, will be thrilled to know he added humor to your evening. We're delighted to hear that you will consider us for your future visits to Chicago. Looking forward to welcoming you back!
8/10 Bien
Angelia
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angelia
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Angelia, it is wonderful to hear that you had a positive experience at the Millennium Knickerbocker Hotel Chicago. Providing memorable experiences for our guests is our ultimate goal. We hope to have the pleasure of welcoming you back in the future.
6/10 Satisfaisant
Bernard
Voyage en couple
24 mars 2024
Les points forts : Personnel et service
Bernard
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Bernard, thank you for sharing your insights. It sounds like certain aspects of the accommodation didn't entirely meet your expectations. Kindly know that we continually work on updates to enhance the guest experience. Pleased to learn our diligent team members were a highlight for you. Yes, our location is indeed convenient for those drawn to vibrant shopping and iconic spots. We value your feedback for our future improvements.
2/10 Horrible
Adriana C
24 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adriana C
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
We appreciate the feedback, Adriana.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
8/10 Bien
Mary
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Mary, thank you for choosing the Millennium Knickerbocker Hotel Chicago and for your constructive feedback. It's encouraging to know you appreciated our prime location and found your overall stay enjoyable.However, we are sorry to hear about the issues you experienced with the appliances and upkeep in the room - our team is already taking steps to address them. We also regret to learn about your interaction with one of our team members at the front desk. We promise to use your comments for further training and improvement.Your suggestion about adding a communal microwave has been noted, as we continually strive to enhance our guest experiences. Lastly, we are glad to know our parking policy was acceptable to you despite the price.Thank you once again for recommending us. We look forward to offering you an even better experience on your next visit.
8/10 Bien
Cassandra
Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassandra
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Cassandra, we regret to hear about the troubles experienced with the bathroom amenities during your stay. Our team members have taken note of this issue and are working to rectify it in a timely manner for our future guests. We hope to have you back and provide an improved experience next time.
10/10 Excellent
Roland
Voyage en groupe
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roland
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 22 mars 2024
Roland, thank you for choosing Millennium Knickerbocker Hotel Chicago. We're thrilled to hear that our prime location provided you with quick access to captivating attractions around the city. We hope to welcome you back for another exceptional experience soon!
10/10 Excellent
Hongjoon
Voyage d’affaires
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hongjoon
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Hongjoon, the Millennium Knickerbocker Hotel Chicago greatly values your feedback and is delighted to know that you appreciated our peaceful environment and our courteous team members. Your words are a testament to our ongoing efforts to provide exceptional service. We're looking forward to welcoming you back for another tranquil stay in the heart of Chicago.
4/10 Médiocre
Travis
Voyage d’affaires
18 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Travis
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
Travis, it's regrettable to hear that the hotel didn't meet your expectations regarding its aesthetics. We strive to maintain a balance of preserving our historical roots while fitting the comfort and convenience needs of our modern guests. We’re committed to continuous improvements and appreciate your feedback. We sincerely hope you will consider giving us another opportunity to host you and offer a more compelling experience.
10/10 Excellent
Paul
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Paul, thank you for sharing about your recent stay at the Millennium Knickerbocker Hotel Chicago. We're thrilled to learn that our team members' friendliness added to your experience. We're also pleased to hear you enjoyed our cozy accommodations, as well as the food and drinks in the bar. We look forward to welcoming you back the next time you're in downtown Chicago.
10/10 Excellent
Bianca
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bianca
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 14 mars 2024
Bianca, thank you for choosing and rating the Millennium Knickerbocker Hotel Chicago so highly. We're thrilled to know you had a wonderful stay. We hope to welcome you back in the future!
10/10 Excellent
joseph
11 mars 2024
joseph
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 13 mars 2024
Thanks, Joseph! It's outstanding your time at Millennium Knickerbocker Hotel Chicago was fantastic. We can't wait until your next visit!
8/10 Bien
Erna
Voyage en couple
9 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Erna
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 mars 2024
Erna, it's disappointing to hear that your recent visit didn't live up to your past experiences. We consider cleanliness a top priority and we assure you that what you experienced is not typical. We hope you'll consider another stay where we can better demonstrate the high standards we're accustomed to. Thank you for your valuable feedback.
10/10 Excellent
Alejandro
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alejandro
Séjour de 5 nuits en décembre 2023
Réponse de Customer Service le 10 mars 2024
Thanks for the perfect rating, Alejandro!We're pleased to hear that you have fully enjoyed your stay at Millennium Knickerbocker Hotel Chicago, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
8/10 Bien
Sarabina
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarabina
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 mars 2024
Sarabina, it's heartening to read your positive feedback about Millennium Knickerbocker Hotel Chicago. We're pleased to hear how much you appreciated our prime location and the convenient parking option. It's also wonderful to know that our front desk team members were able to contribute to your enjoyable stay. We look forward to the pleasure of welcoming you back in the future.
6/10 Satisfaisant
Becky
Voyage en groupe
4 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Becky
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 mars 2024
Becky, it disappoints us to learn that your stay was met with several challenges. We apologize for the inconveniences with the accommodations and the responsiveness of our team members. We understand how important prompt and efficient service is and we strive to meet those expectations. We appreciate your feedback as it guides us in making sure similar instances do not happen in the future.
10/10 Excellent
Briyana
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Briyana
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 6 mars 2024
Thank you for sharing your perfect rating with us, Briyana!It's wonderful to see how much you appreciated your time at Millennium Knickerbocker Hotel Chicago! We want everyone to feel right at home at Millennium Knickerbocker Hotel Chicago. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
8/10 Bien
Josh
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Josh
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 6 mars 2024
Josh, it's delightful tohear that you appreciated the convenience of Millennium Knickerbocker Hotel Chicago's prime location. It sounds like our historic charm enhanced your stay while you found your accommodation clean and cozy. The high-quality shower experience certainly is a guest favorite! We hope you'll choose us again for your future visits to Chicago.
10/10 Excellent
Tomber, RICHMOND
Voyage en famille, Voyage d’affaires
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tomber
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 6 mars 2024
Tomber, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Millennium Knickerbocker Hotel Chicago!
10/10 Excellent
Nancy
3 mars 2024
Nancy
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 24 mars 2024
Thanks for the perfect rating, Nancy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Millennium Knickerbocker Hotel Chicago.Have a wonderful day!
10/10 Excellent
Brad
Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brad
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 mars 2024
Thank you for the 5 out of 5 rating, Brad!We're thrilled to see how much you enjoyed staying at Millennium Knickerbocker Hotel Chicago. We look forward to hosting you again in the near future! Thank you again for sharing.
10/10 Excellent
John, Hopkinton
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 7 nuits en février 2024
Réponse de Customer Service le 29 févr. 2024
John, it's lovely to hear you found Millennium Knickerbocker Hotel Chicago to offer good value! We aim to balance comfort and luxury with affordable rates. Thank you for sharing your positive feedback. We can't wait to welcome you back on your next trip to Chicago.
2/10 Horrible
Daniro
24 févr. 2024
Les points faibles : Personnel et service
Daniro
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 26 févr. 2024
We appreciate you taking the time to share your feedback, Daniro.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
10/10 Excellent
Chantal
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chantal
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 25 févr. 2024
Chantal, it's wonderful to hear that you enjoyed your stay at the Millennium Knickerbocker Hotel Chicago. We're pleased that our prime location made your visit convenient and that our cleanliness standards met your expectations. Our team members strive to provide a smooth, contactless check-in and check-out process and it's great to know that you found this beneficial. We hope to welcome you back soon for another great stay.
6/10 Satisfaisant
Ramon
Voyage en couple
23 févr. 2024
Les points forts : Propreté
Ramon
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Ramon, thank you for sharing your experience. It's great to know you found the value commensurate with the rate. Your feedback aids us on focusing more on aspects that would make your stay exceptional. We trust your next visit with us will be more remarkable.
10/10 Excellent
sajay
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sajay
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Sajay, it's great to hear that you had a positive stay at Millennium Knickerbocker Hotel Chicago. We appreciate your constructive comment about charging outlets. We always strive to enhance our guest experience and your feedback is helpful towards that goal. We look forward to welcoming you back soon.
4/10 Médiocre
Rubel
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
16 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Rubel
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 18 févr. 2024
Rubel, it's regrettable to hear about the challenges you faced during your stay, including the third-party booking complications and your surprise about the destination fee and lack of a microwave. While we aim to provide clear information on our fees and facilities beforehand, we understand that this may not have been the case for you. We appreciate this feedback and will ensure greater transparency going forward. Should you give us another chance, we hope to offer a more satisfying visit.
2/10 Horrible
Indira
Voyage en couple
15 févr. 2024
Les points faibles : Propreté et équipements
Indira
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 17 févr. 2024
Indira, we're sorry to read about your disappointment with certain conveniences not being available during your stay. We understand how essential these amenities can be. Please note that the resort fee is standard for the industry and contributes to various aspects of our service, not only bottled water. We ensure that every step is taken to provide a fulfilling stay experience and we apologize if your expectations weren't met this time. We hope to deliver a better experience in the future.
6/10 Satisfaisant
David
15 févr. 2024
Les points forts : Propreté
Les points faibles : Équipements
David
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 16 févr. 2024
David, your feedback is noted. It's disappointing to read about some aspects of your stay. We're sorry that you had issues with noise from other guests and encountered some disappointments with our facilities and check-in procedure. We're always ready to address any concerns and will take your comments into account for improvements. We would welcome the chance to demonstrate our commitment to guest satisfaction in the future.
8/10 Bien
David
14 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
David
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
David, it's regrettable you sensed a difference in our quality of service during various seasons at the Millennium Knickerbocker Hotel Chicago. We always put our best foot forward to ensure an enjoyable stay every single day, no matter what the season is. We're committed to improving, so we appreciate your feedback. Looking forward to your next visit for an enhanced experience.
6/10 Satisfaisant
Matthew, LOVES PARK
Voyage en famille
12 févr. 2024
Les points forts : Propreté et personnel et service
Matthew
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 13 févr. 2024
Matthew, it's good to hear you enjoyed the location of the hotel and found its rooms spacious and tranquil. We also appreciate your observations regarding maintenance. We deeply regret any inconvenience caused, and assure you that the elements you brought up have caught our attention. Your feedback is invaluable to us as it helps us identify areas for improvement. We're investing in refreshing our facilities and hope to have another chance to serve you in the future and provide a more satisfactory stay.
10/10 Excellent
Briyana
Voyage en couple
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Briyana
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 7 févr. 2024
Briyana, thank you for sharing your remarkable experience at the Millennium Knickerbocker Hotel Chicago. It's wonderful to hear that you appreciated the serene environment. We strive to ensure our guests feel relaxed during their stay, and your comments resonate with our mission. We look forward to welcoming you back in the future!
10/10 Excellent
Michael
2 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 3 févr. 2024
Michael, thank you for your excellent feedback. It's wonderful to hear that the refreshed look of Millennium Knickerbocker Hotel Chicago has enhanced your stay. We eagerly anticipate your return.