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Avis sur MainStay Suites Chicago Schaumburg

2.5 out of 5
MainStay Suites Chicago Schaumburg
1200 Bank Drive, Schaumburg, IL

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 333 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 349 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 145 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 92 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 81 avis sur 1000." "

7,6/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

4/10 Médiocre

carole

Séjour de 1 nuit en septembre 2022
Réponse de Management le 26 sept. 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Satisfaisant

ROMAIN

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I used to stay here as I come to Schaumburg quite often. Used to have good price/quality balance, now it's not the case anymore. Staff is not friendly, close to zero service or care for the customers compared to other hotels in the same aera it's day a night
Séjour de 4 nuits en novembre 2021

8/10 Bien

Crazy

-
Séjour de 1 nuit en mai 2024
Réponse de Management le 13 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kind regards,Management

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Management le 8 mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service.We are glad you enjoyed your stay, hope to see you back soon.Kind regards,Management

2/10 Horrible

Alyssia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/a
Séjour de 2 nuits en mars 2024
Réponse de Managment le 29 avr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Horrible

Kevin

Awful service. Bed was disgusting
Séjour de 5 nuits en avril 2024
Réponse de Managment le 29 avr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Alfredo, Chandler

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is close to shopping and restaurants. It is easily accessible from the expressway and only a 20-minute drive to the airport.
Séjour de 2 nuits en avril 2024
Réponse de Management le 23 avr. 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Gage

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Affordable, great staff, easy booking with no hassle. Kitchen items at the ready if you ask, also the room comes stocked with plates, bowls, knives, forks etc. Beats the hell out of any other "Extended Stay" hotels around here... aka Extended Stay America. 😉
Séjour de 1 nuit en avril 2024
Réponse de Managment le 17 avr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

2/10 Horrible

Svetlomir

Stinky
Séjour de 3 nuits en avril 2024
Réponse de Managment le 17 avr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the cleanliness. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good room for the price. Good location.
Séjour de 1 nuit en avril 2024
Réponse de Managment le 17 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. We are glad you enjoyed your stay, hope to see you back soon.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room good pricing. Has all essentials. Nixe area and safe and quiet . Definitely coming back
Séjour de 1 nuit en avril 2024
Réponse de Management le 11 avr. 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Oscar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was excellent
Séjour de 1 nuit en avril 2024
Réponse de Management le 9 avr. 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Sincerely,Management

8/10 Bien

Herman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Management le 20 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Terri

Séjour de 1 nuit en février 2024
Réponse de Management le 20 mars 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 Horrible

Daniel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible place
Réponse de Management le 20 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Horrible

Thorcrom

Les points faibles : Personnel et service et équipements
Don't come here unless you like taking cold showers. Yep, no hot water. So, of course, I called the front desk, and kept getting the run around, maintenance is coming in 5 minutes, then 10 minutes, then 15 minutes, etc. Finally get a call, and he tells me that maintenance 'should be here soon' and that the whole building is out of hot water. I waited and waited and waited. Needless to say, I just left. There was no form of compensation. I paid my money, I stayed there, no hot water, and they couldn't care less. This place is a joke.
Réponse de Management le 19 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the water. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

TAKAO

Séjour de 2 nuits en février 2024
Réponse de Management le 6 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Satisfaisant

Lorena

Les points forts : Personnel et service
The room was dirty blond hair all over the headboard side table and desk table. TV stand side tables dirty loose tiles dirty refrigerator. Room was quiet elevator and certain spot in hallway smells.
Séjour de 2 nuits en janvier 2024
Réponse de Managment le 2 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Dawn

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Management le 1 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. We are glad you enjoyed your stay, hope to see you back soon.Kind Regards,

8/10 Bien

Alysse

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was nice, including most the staff. Except the strict 28 day policy, in which of needed to stay longer, required an approval from the local Schaumburg Police Department, which is absurd.
Séjour de 7 nuits en octobre 2023
Réponse de Management le 1 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

10/10 Excellent

nyka

Séjour de 1 nuit en janvier 2024
Réponse de Managment le 2 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 Horrible

Pam

Séjour de 1 nuit en novembre 2023
Réponse de Management le 6 janv. 2024
Thank you for taking the time to review our Hotel,Your feedback is important to us and we value you.Thank you for staying with us,

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel was not as clean as I would have liked. The kitchen floor was sticky and the bathroom needed to be dusted up. Light switches were dusty
Séjour de 1 nuit en novembre 2023
Réponse de Managment le 10 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Horrible

Rohil

Voyage d’affaires
Les points faibles : Personnel et service
Font desk person "JJ" assist me with check in. His attitude seemed off when he made sure I get my license plate or he cannot check me in. I wasn't upset about it considering it may be their policy. Room was decent and seemed ok. Mattress was so old it made noises when I toss and turned. Next morning I had bad ache in neck and back. I called front desk and JJ said he will change room but it will be at 12 pm. I was ok since didn't want to check out, was staying for 6 nights. At 12pm I went down and he showed me another room with same issue. I told him I want to check out as I can't sleep 6 nights on that mattress. He charged me for two nights stating that check out was 12pm and I waited that long to notify him. He had such a bad attitude towards me and has horrible customer service. I will never recommend this hotel. If you have no choice please check room first.
Séjour de 7 nuits en novembre 2023
Réponse de Managment le 9 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Tina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is quiet, neat and the rooms and bathrooms were very clean only thing was that some of the tiles were shifting. But overall it was an awesome night
Séjour de 1 nuit en novembre 2023
Réponse de Managment le 7 nov. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Bien

Marie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
They don't have covers or blankets, no TV remote. I have stayed here a few years ago, that was much better.
Séjour de 1 nuit en novembre 2023
Réponse de Management le 6 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Horrible

Michael

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not a great stay.
The hotel was in general run down. From the lobby to the rooms. We expected an economy stay but didn’t expect the hotel to have such a negative feel to it. In fairness the room and sheets were clean. The two glasses in the room were not and one was cracked. The shower had virtually no pressure. The elevator smelled of marijuana. There are signs everywhere suggested if you need something to ask. We asked for conditioner and guess what, they didn’t have it. Not the employees fault but still. Even the little things, such as the key cards, were scratched and beat up. The bed sagged in the middle and made it difficult to sleep. Overall a fairly negative experience.
Séjour de 1 nuit en novembre 2023
Réponse de Management le 6 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Médiocre

Jeremy

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Garbage piled in hallway. Weird smell in the room Beds were uncomfortable.
Séjour de 3 nuits en octobre 2023
Réponse de Management le 6 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the odor. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Hulana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the stay. I loved the room. It was spacious and had full sized appliances in the unit. I loved that there was no hold put on the credit card for incidentals. The only complaint was that my room had a slight unpleasant odor it would’ve also been nice if they offered breakfast but for the price, you couldn’t beat it.
Séjour de 2 nuits en octobre 2023
Réponse de Managment le 30 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 Bien

Harry P, Saugatuck

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always stay here when I make a quick trip into Schaumburg. The hotel is clean, conveniently located and always within budget!
Séjour de 1 nuit en octobre 2023
Réponse de Managment le 30 oct. 2023
Thank you, Harry, for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

2/10 Horrible

Nooruddin

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poor
Séjour de 7 nuits en octobre 2023
Réponse de Managment le 30 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay.. As a guest you are truly valued. My apologies for the inconvenience this may cause you. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

6/10 Satisfaisant

Daniel

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Management le 23 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.Sincerely,

2/10 Horrible

La Trace

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
The hotel was nice upon arrival and when we first entered the room, it looked like the pictures but maybe 5 years ago. ALL of the furniture was HEAVILY stained and dirty, the air conditioner was leaking in the main space and i didnt know until i stepped into the corner to open the blinds and soaked my fresh pair of socks lolz. Theres no ice maker in the hotel at all but the ice maker in our room in the freezer was broken, the locks on our doors were broken, i decided to warm up my food in the microwave, cake back to the microwave and there were ROACHES climbing up the wall. I was there with my one year old and had to put the spare blanket across the couch because thats how disgusting it was. There were also ZERO face towels
Séjour de 2 nuits en octobre 2023
Réponse de Managment le 19 oct. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. I did not get any reports from this happening. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Dhruvang

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 1 nuit en septembre 2023
Réponse de Management le 19 oct. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The desk clerks were very helpful
Séjour de 4 nuits en octobre 2023
Réponse de Management le 14 oct. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2023
Réponse de Management le 14 oct. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4/10 Médiocre

Joy

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk had one employee checking in all new reservations at check in time as well as answering outside calls, answering in hotel calls and releasing cleaned rooms. Needless to say he was beyond overwhelmed and frustrated, left the front desk multiple times to talk to the manager who sounded like she was just sitting in the back at a desk. Check in took way too long. I went downstairs in the morning to get some coffee. There was one thermos of decaf and a large commercial size coffee pot. I grabbed a cup to get some regular coffee and got about 1/8 a cup of coffee and a bunch of coffee grounds. I was only staying for one night and it was pretty much to sleep and leave so this was not a huge deal for me. If I had booked a longer stay I would have asked for a refund and gone to another hotel.
Séjour de 1 nuit en octobre 2023
Réponse de Management le 13 oct. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your current visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We will communicate your notes regarding what you experienced.

10/10 Excellent

Emmanuel

Séjour de 1 nuit en octobre 2023
Réponse de Managment le 9 oct. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Wendi

Séjour de 1 nuit en octobre 2023
Réponse de Managment le 30 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 Bien

Gerald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Managment le 9 oct. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Bien

Roberta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Managment le 9 oct. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Managment le 22 sept. 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Monique

My stay was great
Séjour de 1 nuit en septembre 2023
Réponse de Managment le 22 sept. 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Gurpreet

Séjour de 1 nuit en septembre 2023
Réponse de Managment le 9 oct. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Satisfaisant

Abe

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The cons are that you had to take your towels down and exchange them for new ones every time. Staff didn’t change them for you. They had no breakfast even though it was listed for free breakfast. The downstairs restrooms did not work. We also had to pick up our own toilet paper. The room pull out couch mattress was uncomfortable to sleep on one A/C unit for the whole suite. Wish they had one separate in the room and one for the living room area. The staff was very friendly and helpful. Is considered staying again if it was my last resort. The pricing was very reasonable too. Overall, it was an average stay. I would have better service at other places but I would stay again.
Séjour de 4 nuits en septembre 2023
Réponse de Management le 14 sept. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Although our cleaning services are different from others, we can always take requests for servicing the room. Kind Regards

10/10 Excellent

Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Managment le 13 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

2/10 Horrible

Mario

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The first room I was given had Ants all over. When I asked to be switched to another, the second room had a Mouse/Rat Trap in it. Experience was just overall horrible.
Séjour de 1 nuit en septembre 2023
Réponse de Managment le 13 sept. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Satisfaisant

Mary

Voyage en famille
Les points faibles : Confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Managment le 13 sept. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a good stay for the purpose
It was okay other than the condition of the carpet it was decent
Séjour de 7 nuits en août 2023
Réponse de Management le 7 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon. Sincerely,

6/10 Satisfaisant

Mary

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Management le 7 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon. Sincerely,