Literie de qualité supérieure, couette en duvet d'oie, surmatelas

Avis sur JW Marriott Chicago

4.5 out of 5
JW Marriott Chicago
151 West Adams Street, Chicago, IL

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 698 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 209 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 50 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1003." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

karina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021

8/10 Bien

Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mon séjour
Très bel hôtel super bien situé
Séjour de 2 nuits en août 2019

8/10 Bien

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Notre séjour à Chicago
Hôtel très bien situé et très confortable. Attention parking non compris 48 $ les 24 heures ! WiFi gratuit pas très performant
Séjour de 1 nuit en mai 2018

10/10 Excellent

Gilbert, Montréal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maintenant mon hôtel préféré à Chicago.
Les chambres sont spacieuses et confortables, beau choix de menu au service aux chambres. Le personnel est accueillant.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Larissa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We celebrated a bachelorette party and stayed at this hotel. They were very accommodating to my requests and even greeted us with a welcome present! It made our stay that much better! Would definitely recommend this hotel.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Maureen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Gary

Voyage en famille
The Spa’s uniqueness.
Séjour de 2 nuits en avril 2024
Réponse de Executive Administrator le 16 mai 2024
Dear Gary, Thank you for being our guest and for writing such a generous review. We are delighted that our inspired service and surroundings exceeded your expectations and that you particularly loved our on-site spa. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing JW Marriott Chicago.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Jennie Morgan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Emilia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 2 nuits en mai 2024

10/10 Excellent

Gregory, Brookhaven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Executive Administrator le 14 mai 2024
Dear Gregory, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make JW Marriott Chicago your home away from home whenever your travels bring you to our area.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

ANNIA

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Is a beautiful, clean and nice Hotel. Large and extremely comfortable rooms. I do not recommend having a car because parking is extremely expensive.
Séjour de 2 nuits en mai 2024
Réponse de Executive Administrator le 11 mai 2024
Dear Annia, It was a pleasure to welcome you to JW Marriott Chicago. It is wonderful to know you could relax and enjoy our spectacular and spacious hotel rooms, updated and inspired by the iconic Pullman luxury railcar. On behalf of all of us, thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great stay. Was there for my daughter graduation and we were very please, everyone was very friendly !!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Nelio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and service. Highly recommended.
Séjour de 2 nuits en mai 2024
Réponse de Executive Administrator le 7 mai 2024
Dear Nelio, Thank you for being our guest at JW Marriott Chicago. It is rewarding to know you had an outstanding stay and that our dedicated ladies and gentlemen helped craft a seamless experience during your visit. Thank you also for your recommendation; we look forward to having you as our guest again.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

costantino

Séjour de 2 nuits en avril 2024
Réponse de Executive Administrator le 21 mai 2024
Dear Costantino, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Mychal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 3 nuits en avril 2024

10/10 Excellent

Betty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent!!!!
Séjour de 2 nuits en avril 2024
Réponse de Executive Administrator le 29 avr. 2024
Dear Betty, Thank you for your recent stay at the JW Marriott Chicago and for posting a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again on your next visit to Chicago. Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Aaron, Richmond Hill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en avril 2024
Réponse de Executive Administrator le 16 avr. 2024
Dear Aaron, On behalf of our team at JW Marriott Chicago, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to Chicago.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Mindy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were welcoming, courteous, and friendly. The location was perfect and room was beautiful and clean!
Séjour de 2 nuits en mars 2024

10/10 Excellent

Terra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay! Loved the giant tub and view. On site Italian restaurant was great. We will be back.
Séjour de 2 nuits en avril 2024
Réponse de Executive Administrator le 8 avr. 2024
Dear Terra, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved dining at our on-site restaurant, The Florentine, and the amazing views. It was a pleasure hosting your stay, and we look forward to seeing you at JW Marriott Chicago on your next visit to the area.Warmly,Viviana AguilarExecutive Administrator

8/10 Bien

armand joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Kayln

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Executive Administrator le 2 avr. 2024
Dear Kayln, Thank you for choosing JW Marriott Chicago and for the generous rating. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Dana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accommodating
Séjour de 4 nuits en mars 2024

10/10 Excellent

Shanel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 2 nuits en mars 2024
Réponse de Executive Administrator le 12 mars 2024
Dear Shanel, Thank you for the generous review of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences so your comments are a pleasure to read. It was an honor for us to welcome you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Executive Administrator le 22 avr. 2024
Dear Joseph, Thank you for the splendid rating! It was a true pleasure to have the opportunity to make your experience memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Chicago for another spectacular escape.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Ruth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing !
service was amazing- all staff was very welcoming and upbeat- me and my partner kept saying how amazing the stay was through-out our entire visit!
Séjour de 1 nuit en février 2024

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fit and finish are what you expect at a JW Mariott. Middle of the city and whisper quiet inside. Will stay again.
Séjour de 2 nuits en février 2024

10/10 Excellent

Chardae

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de Executive Administrator le 19 févr. 2024
Dear Chardae, Thank you for the generous review. We are pleased that we exceeded your expectations and that we could be a part of crafting an enriching experience for your Chicago visit. It was our pleasure accommodating you at JW Marriott Chicago, and we look forward to seeing you again soon.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Alex

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall great experience
Séjour de 3 nuits en février 2024

10/10 Excellent

Ana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Executive Administrator le 11 févr. 2024
Dear Ana, It was a pleasure to welcome you to JW Marriott Chicago. We are pleased that your time with us was perfect from beginning to end. On behalf of all of us, we thank you for taking the time to give us a perfect score, and we hope to see you again soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Timothy, RICHMOND

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice visit.
Séjour de 1 nuit en février 2024
Réponse de Executive Administrator le 11 févr. 2024
Dear Timothy, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved your stay with us. It was a pleasure hosting your visit, and we look forward to seeing you at JW Marriott Chicago on your next trip to the area.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Manuela

Séjour de 2 nuits en février 2024
Réponse de Executive Administrator le 11 févr. 2024
Dear Manuela, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are passionate about crafting enriching experiences with our inspired service and commitment to quality, and we are delighted you enjoyed your time with us. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

William

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Steve

Séjour de 5 nuits en janvier 2024

10/10 Excellent

Mitch

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Rachel

Voyage en famille
Séjour de 1 nuit en janvier 2024
Réponse de Executive Administrator le 27 janv. 2024
Dear Rachel, Thank you so much for the perfect rating of your time at JW Marriott Chicago. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Warmly,Viviana Aguilar,Executive Administrator

10/10 Excellent

Isaac

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
So quiet, comfortable, and easy
Séjour de 1 nuit en janvier 2024
Réponse de Executive Administrator le 9 janv. 2024
Dear Isaac, Thank you for choosing JW Marriott Chicago and for the kind review. We are glad our modern luxurious hotel here in the heart of Chicago, convenient to so many great attractions, and the dedicated service from our ladies and gentlemen helped to make your stay so very memorable. We hope to welcome you again soon.Warmly,Viviana AguilarExecutive Administrator

8/10 Bien

Megan

Séjour de 4 nuits en décembre 2023
Réponse de Executive Administrator le 21 janv. 2024
Dear Megan, We appreciate your gracious rating about your stay at JW Marriott Chicago. It means a lot for us to learn that we met your expectations. Thank you for being our guest, and we look forward to a future visit.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Matthew

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Larry, Geneva

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Everitt

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice
Séjour de 2 nuits en décembre 2023
Réponse de Executive Administrator le 20 déc. 2023
Dear Everitt, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Whitney

Séjour de 1 nuit en décembre 2023
Réponse de Executive Administrator le 12 déc. 2023
Dear Whitney, Thank you for choosing JW Marriott Chicago for your time in the city. We strive to personally craft quality experiences to help you leave richer and with replenished spirits. Thank you for recognizing our passion for exceptional hospitality, and we hope to see you again soon. Warmly, Viviana Aguilar Executive Administrator

10/10 Excellent

LaVonda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Yee Mei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
well equipped gym equipment, nice indoor pool and hot tub.
Séjour de 2 nuits en novembre 2023
Réponse de Executive Administrator le 29 nov. 2023
Dear Yee Mei, Thank you for sharing such a generous review. At JW Marriott Chicago, we take pride in offering a stylish array of amenities and services designed to inspire and enrich each guest, and we are delighted to hear that our offerings helped revitalize your mind, body, and spirit. It was our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience.Warmly, Viviana Aguilar Executive Administrator

4/10 Médiocre

Carole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Purposely booked the two queen room on the executive level that stated the rooms all had bathtubs. This was a gift for my mother-in-law, who does not have a bathtub in her house and upon speaking with her, this had a double vanity with only a shower. This completely defeated the purpose of the gift and very upset.
Séjour de 1 nuit en novembre 2023
Réponse de Executive Administrator le 29 nov. 2023
Dear Carole, Thank you for choosing our hotel and for sharing your review. We hope your overall stay was pleasant. However, we sincerely apologize for the disappointment you experienced with regard to the room allocated to your mother-in-law which took away from the memorable trip you planned. Kindly know that our Guest room with two queens is equipped with a bathtub, while the Executive Queen room features a double vanity with a shower. We are dedicated to ensuring transparency in every aspect of the booking process. Moreover, our front desk is always accessible to assist you, ensuring a delightful and enjoyable stay. We truly appreciate your understanding and patience. Your feedback is invaluable, and we hope you will consider revisiting us in the near future.Warmly, Viviana Aguilar Executive Administrator

6/10 Satisfaisant

Nico

Voyage en famille, Voyage en couple
Les points forts : Propreté et personnel et service
The property was good looking and the location was very central. Personnel was very attentive. However, there were 3 things that did not like and that usually most of the hotels provide. 1) Internet: When I tried to log in to the hotel Internet the WiFi connection required me to pay an additional fee to have Internet access. There was a free connection (requiring the guest to suscribe to the hotel’s reward program). I did suscribe but was not able to access to Internet I even tried to contact IT and Room Service but they told me I needed to pay. 2) Microwave: One day I needed to heat some food in the microwave and was surprised the room did not include any, so I asked room service if they have one available but they told me that I would be charged 30 USD for using microwave they had at the reception. 3) TR Room: After checking out from hotel, the concierge told me there were not any charges additional to what I had already paid but later in the day I received my hotel receipt where they charged me 167 USD plus taxes for the concept of TR Room which I was not informed was going to be charged.
Séjour de 3 nuits en novembre 2023
Réponse de Executive Administrator le 29 nov. 2023
Dear Nico, Thank you for taking the time to tell us about your visit. We are glad our modern luxurious hotel here in the heart of Chicago, convenient to so many great attractions, and the dedicated service from our ladies and gentlemen helped to make your stay overall satisfactory. However, we regret not meeting all of your expectations. We appreciate you being a part of the Marriott family after signing up for the Bonvoy membership. However, since you became a member on this stay, you will be getting the benefits from the next visits if you book through us. We also understand your frustration due to any concerns regarding your invoice. Thank you for bringing this observation to our attention; we will share your message appropriately. We hope to have the opportunity to provide you with the seamless and enriching stay you deserve.Warmly,Viviana AguilarExecutive Administrator

10/10 Excellent

Miguel Angel Mendoza

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente hotel, muy recomendable, seguro regresaría
Séjour de 3 nuits en novembre 2023

10/10 Excellent

ANGELICA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1st time in Chi-Town
Our stay at the JW Chicago was perfect. It was clean, quiet and centrally located to everything. We will definitely stay here when we come back to Chicago!
Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

OMAR

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No sabia que cobraban el Wi Fi, creo que eso no es correcto
Séjour de 3 nuits en novembre 2023
Réponse de Executive Administrator le 22 nov. 2023
Dear Omar, We appreciate your choosing our hotel for your visit to the city and hope that your overall stay with us was pleasant. However, we regret the disappointment you experienced with certain additional costs during your visit. We understand your frustration and appreciate your patience. Your feedback is invaluable to us as we continually seek opportunities to enhance our guest experience. We also encourage you to participate in our Marriott Bonvoy program so you can take advantage of exclusive perks, including member-only rates and free internet. We hope you will give us another chance to provide you with the seamless and enriching stay you deserve.Warmly, Viviana Aguilar Executive Administrator