Avis
9,2
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en famille
8 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
8/10 Bien
Francois
20 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mon séjour
Francois
Séjour de 2 nuits en août 2019
8/10 Bien
Gilles
21 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Notre séjour à Chicago
Gilles
Séjour de 1 nuit en mai 2018
10/10 Excellent
Gilbert, Montréal
12 déc. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maintenant mon hôtel préféré à Chicago.
Gilbert
8/10 Bien
David
19 juin 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
10/10 Excellent
Larissa
Voyage en groupe
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Larissa
Séjour de 3 nuits en mai 2024
10/10 Excellent
Maureen
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maureen
Séjour de 4 nuits en mai 2024
10/10 Excellent
Gary
Voyage en famille
14 mai 2024
Gary
Séjour de 2 nuits en avril 2024
Réponse de Executive Administrator le 16 mai 2024
Dear Gary, Thank you for being our guest and for writing such a generous review. We are delighted that our inspired service and surroundings exceeded your expectations and that you particularly loved our on-site spa. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing JW Marriott Chicago.Warmly,Viviana Aguilar,Executive Administrator
10/10 Excellent
Jennie Morgan
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennie Morgan
Séjour de 3 nuits en mai 2024
10/10 Excellent
Emilia
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emilia
Séjour de 2 nuits en mai 2024
10/10 Excellent
Gregory, Brookhaven
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gregory
Séjour de 3 nuits en mai 2024
Réponse de Executive Administrator le 14 mai 2024
Dear Gregory, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make JW Marriott Chicago your home away from home whenever your travels bring you to our area.Warmly,Viviana AguilarExecutive Administrator
10/10 Excellent
ANNIA
Voyage en famille, Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ANNIA
Séjour de 2 nuits en mai 2024
Réponse de Executive Administrator le 11 mai 2024
Dear Annia, It was a pleasure to welcome you to JW Marriott Chicago. It is wonderful to know you could relax and enjoy our spectacular and spacious hotel rooms, updated and inspired by the iconic Pullman luxury railcar. On behalf of all of us, thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Warmly,Viviana AguilarExecutive Administrator
10/10 Excellent
Veronica
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Veronica
Séjour de 3 nuits en mai 2024
10/10 Excellent
Nelio
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nelio
Séjour de 2 nuits en mai 2024
Réponse de Executive Administrator le 7 mai 2024
Dear Nelio, Thank you for being our guest at JW Marriott Chicago. It is rewarding to know you had an outstanding stay and that our dedicated ladies and gentlemen helped craft a seamless experience during your visit. Thank you also for your recommendation; we look forward to having you as our guest again.Warmly,Viviana AguilarExecutive Administrator
10/10 Excellent
costantino
30 avr. 2024
costantino
Séjour de 2 nuits en avril 2024
Réponse de Executive Administrator le 21 mai 2024
Dear Costantino, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator
10/10 Excellent
Mychal
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mychal
Séjour de 3 nuits en avril 2024
10/10 Excellent
Betty
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Betty
Séjour de 2 nuits en avril 2024
Réponse de Executive Administrator le 29 avr. 2024
Dear Betty, Thank you for your recent stay at the JW Marriott Chicago and for posting a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again on your next visit to Chicago. Warmly,Viviana AguilarExecutive Administrator
10/10 Excellent
Aaron, Richmond Hill
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 3 nuits en avril 2024
Réponse de Executive Administrator le 16 avr. 2024
Dear Aaron, On behalf of our team at JW Marriott Chicago, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to Chicago.Warmly,Viviana AguilarExecutive Administrator
10/10 Excellent
Andrea
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en avril 2024
10/10 Excellent
Mindy
Voyage en groupe
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mindy
Séjour de 2 nuits en mars 2024
10/10 Excellent
Terra
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terra
Séjour de 2 nuits en avril 2024
Réponse de Executive Administrator le 8 avr. 2024
Dear Terra, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved dining at our on-site restaurant, The Florentine, and the amazing views. It was a pleasure hosting your stay, and we look forward to seeing you at JW Marriott Chicago on your next visit to the area.Warmly,Viviana AguilarExecutive Administrator
8/10 Bien
armand joseph
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
armand joseph
Séjour de 3 nuits en mars 2024
10/10 Excellent
Kayln
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kayln
Séjour de 2 nuits en mars 2024
Réponse de Executive Administrator le 2 avr. 2024
Dear Kayln, Thank you for choosing JW Marriott Chicago and for the generous rating. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator
10/10 Excellent
Dana
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dana
Séjour de 4 nuits en mars 2024
10/10 Excellent
Shanel
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shanel
Séjour de 2 nuits en mars 2024
Réponse de Executive Administrator le 12 mars 2024
Dear Shanel, Thank you for the generous review of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences so your comments are a pleasure to read. It was an honor for us to welcome you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator
10/10 Excellent
Joseph
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mars 2024
Réponse de Executive Administrator le 22 avr. 2024
Dear Joseph, Thank you for the splendid rating! It was a true pleasure to have the opportunity to make your experience memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Chicago for another spectacular escape.Warmly,Viviana Aguilar,Executive Administrator
10/10 Excellent
Ruth
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing !
Ruth
Séjour de 1 nuit en février 2024
10/10 Excellent
Joseph
Voyage en couple
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en février 2024
10/10 Excellent
Chardae
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chardae
Séjour de 1 nuit en février 2024
Réponse de Executive Administrator le 19 févr. 2024
Dear Chardae, Thank you for the generous review. We are pleased that we exceeded your expectations and that we could be a part of crafting an enriching experience for your Chicago visit. It was our pleasure accommodating you at JW Marriott Chicago, and we look forward to seeing you again soon.Warmly,Viviana AguilarExecutive Administrator
10/10 Excellent
Alex
Voyage en couple
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 3 nuits en février 2024
10/10 Excellent
Ana
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ana
Séjour de 1 nuit en février 2024
Réponse de Executive Administrator le 11 févr. 2024
Dear Ana, It was a pleasure to welcome you to JW Marriott Chicago. We are pleased that your time with us was perfect from beginning to end. On behalf of all of us, we thank you for taking the time to give us a perfect score, and we hope to see you again soon.Warmly,Viviana Aguilar,Executive Administrator
10/10 Excellent
Timothy, RICHMOND
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en février 2024
Réponse de Executive Administrator le 11 févr. 2024
Dear Timothy, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved your stay with us. It was a pleasure hosting your visit, and we look forward to seeing you at JW Marriott Chicago on your next trip to the area.Warmly,Viviana Aguilar,Executive Administrator
10/10 Excellent
Manuela
4 févr. 2024
Manuela
Séjour de 2 nuits en février 2024
Réponse de Executive Administrator le 11 févr. 2024
Dear Manuela, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are passionate about crafting enriching experiences with our inspired service and commitment to quality, and we are delighted you enjoyed your time with us. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator
10/10 Excellent
William
29 janv. 2024
William
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Steve
28 janv. 2024
Steve
Séjour de 5 nuits en janvier 2024
10/10 Excellent
Mitch
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mitch
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Rachel
Voyage en famille
11 janv. 2024
Rachel
Séjour de 1 nuit en janvier 2024
Réponse de Executive Administrator le 27 janv. 2024
Dear Rachel, Thank you so much for the perfect rating of your time at JW Marriott Chicago. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Warmly,Viviana Aguilar,Executive Administrator
10/10 Excellent
Isaac
Voyage en couple
4 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Isaac
Séjour de 1 nuit en janvier 2024
Réponse de Executive Administrator le 9 janv. 2024
Dear Isaac, Thank you for choosing JW Marriott Chicago and for the kind review. We are glad our modern luxurious hotel here in the heart of Chicago, convenient to so many great attractions, and the dedicated service from our ladies and gentlemen helped to make your stay so very memorable. We hope to welcome you again soon.Warmly,Viviana AguilarExecutive Administrator
8/10 Bien
Megan
31 déc. 2023
Megan
Séjour de 4 nuits en décembre 2023
Réponse de Executive Administrator le 21 janv. 2024
Dear Megan, We appreciate your gracious rating about your stay at JW Marriott Chicago. It means a lot for us to learn that we met your expectations. Thank you for being our guest, and we look forward to a future visit.Warmly,Viviana AguilarExecutive Administrator
10/10 Excellent
Matthew
22 déc. 2023
Matthew
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Larry, Geneva
19 déc. 2023
Larry
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Everitt
Voyage en groupe
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everitt
Séjour de 2 nuits en décembre 2023
Réponse de Executive Administrator le 20 déc. 2023
Dear Everitt, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana AguilarExecutive Administrator
10/10 Excellent
Whitney
10 déc. 2023
Whitney
Séjour de 1 nuit en décembre 2023
Réponse de Executive Administrator le 12 déc. 2023
Dear Whitney, Thank you for choosing JW Marriott Chicago for your time in the city. We strive to personally craft quality experiences to help you leave richer and with replenished spirits. Thank you for recognizing our passion for exceptional hospitality, and we hope to see you again soon. Warmly, Viviana Aguilar Executive Administrator
10/10 Excellent
LaVonda
Voyage en famille
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LaVonda
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Yee Mei
Voyage en famille
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yee Mei
Séjour de 2 nuits en novembre 2023
Réponse de Executive Administrator le 29 nov. 2023
Dear Yee Mei, Thank you for sharing such a generous review. At JW Marriott Chicago, we take pride in offering a stylish array of amenities and services designed to inspire and enrich each guest, and we are delighted to hear that our offerings helped revitalize your mind, body, and spirit. It was our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience.Warmly, Viviana Aguilar Executive Administrator
4/10 Médiocre
Carole
Voyage en famille
26 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Carole
Séjour de 1 nuit en novembre 2023
Réponse de Executive Administrator le 29 nov. 2023
Dear Carole, Thank you for choosing our hotel and for sharing your review. We hope your overall stay was pleasant. However, we sincerely apologize for the disappointment you experienced with regard to the room allocated to your mother-in-law which took away from the memorable trip you planned. Kindly know that our Guest room with two queens is equipped with a bathtub, while the Executive Queen room features a double vanity with a shower. We are dedicated to ensuring transparency in every aspect of the booking process. Moreover, our front desk is always accessible to assist you, ensuring a delightful and enjoyable stay. We truly appreciate your understanding and patience. Your feedback is invaluable, and we hope you will consider revisiting us in the near future.Warmly, Viviana Aguilar Executive Administrator
6/10 Satisfaisant
Nico
Voyage en famille, Voyage en couple
25 nov. 2023
Les points forts : Propreté et personnel et service
Nico
Séjour de 3 nuits en novembre 2023
Réponse de Executive Administrator le 29 nov. 2023
Dear Nico, Thank you for taking the time to tell us about your visit. We are glad our modern luxurious hotel here in the heart of Chicago, convenient to so many great attractions, and the dedicated service from our ladies and gentlemen helped to make your stay overall satisfactory. However, we regret not meeting all of your expectations. We appreciate you being a part of the Marriott family after signing up for the Bonvoy membership. However, since you became a member on this stay, you will be getting the benefits from the next visits if you book through us. We also understand your frustration due to any concerns regarding your invoice. Thank you for bringing this observation to our attention; we will share your message appropriately. We hope to have the opportunity to provide you with the seamless and enriching stay you deserve.Warmly,Viviana AguilarExecutive Administrator
10/10 Excellent
Miguel Angel Mendoza
Voyage en couple
24 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Miguel Angel Mendoza
Séjour de 3 nuits en novembre 2023
10/10 Excellent
ANGELICA
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1st time in Chi-Town
ANGELICA
Séjour de 3 nuits en novembre 2023
6/10 Satisfaisant
OMAR
Voyage en groupe
21 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
OMAR
Séjour de 3 nuits en novembre 2023
Réponse de Executive Administrator le 22 nov. 2023
Dear Omar, We appreciate your choosing our hotel for your visit to the city and hope that your overall stay with us was pleasant. However, we regret the disappointment you experienced with certain additional costs during your visit. We understand your frustration and appreciate your patience. Your feedback is invaluable to us as we continually seek opportunities to enhance our guest experience. We also encourage you to participate in our Marriott Bonvoy program so you can take advantage of exclusive perks, including member-only rates and free internet. We hope you will give us another chance to provide you with the seamless and enriching stay you deserve.Warmly, Viviana Aguilar Executive Administrator