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Avis sur Hilton Chicago

4 out of 5
Hilton Chicago
720 S Michigan Ave, Chicago, IL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 584 avis sur 1032." "
Note des voyageurs de 8 (Bien), d’après 209 avis sur 1032." "
Note des voyageurs de 6 (Satisfaisant), d’après 129 avis sur 1032." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1032." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 1032." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-Francois

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était très bien dans l’ensemble. Coût des déjeunés un peu élevés
Séjour de 3 nuits en décembre 2023
Réponse de Hilton Chicago Team le 25 déc. 2023
Dear Valued Guest, Thank you for sharing a four-star rating of your recent stay at the Hilton Chicago. We are glad the overall stay went well. I will forward the feedback regarding the pricing to our Food and Beverage team. We look forward to welcoming you back.

6/10 Satisfaisant

Carline

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Affreux
Les chambres sont sinistres et la déco vieillotte. Salle de bains affreuse, à peine mieux qu’un hôtel miteux. Chambre double mais un seul chevet pour 2. Écran de télévision énorme qui assombrit la chambre qui était déjà très sombre. Tables se qui ne fonctionnait pas. Femme de ménage très agressive qui nous a sauté dessus pour nous demander si allait faire notre Check out ( nous étions sans bagages et nous venions d’arriver). Bref, joli à l’extérieur et les parties communes mais c’est vraiment tout.
Séjour de 1 nuit en mai 2023
Réponse de Maggie le 1 juin 2023
Dear Valued Guest,Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay experience. Please know that our hotel is scheduled for renovation next year and will address the issues you have provided in your comments. We strive to provide the best service and comfort to our guests and we are disappointed to learn that we missed the mark We hope you will consider staying with us again so we can exceed your expectations.Sincerely,Maggie MoralesHotel Manager

10/10 Excellent

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien situé
Hôtel très bien situé sur le Loop. Personnel très accueillant Chambre très grande. Literie de qualité. Petite salle de bains. Propreté à perfectionner. Parking beaucoup trop cher (65$/j).
Séjour de 3 nuits en mars 2023
Réponse de Maggie le 3 avr. 2023
Dear Valued Guest,Thank you for sharing a 10/10 rating of your recent stay at the Hilton Chicago! It was our pleasure to provide the highest quality of service and accommodations. We appreciate your feedback regarding cleanliness needing improvement and we will surely address this with our team. As for the parking fee, we work with our parking partners to get the lowest fee and our price is comparable to most parking garages of hotels in the city. We hope for the opportunity to welcome you back to serve you in the true spirit of hospitality for which Hilton hotels are known.Sincerely,Maggie MoralesHotel Manager

10/10 Excellent

Burton

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice staff and room was clean and comfortable. Excellent breakfast buffet.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago le 23 mai 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the city.Hilton Chicago Team

6/10 Satisfaisant

Saboora

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Adi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best location and amenities for a work trip
Séjour de 5 nuits en mai 2024
Réponse de Hilton Chicago le 23 mai 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the city.Hilton Chicago Team

6/10 Satisfaisant

richard

Séjour de 2 nuits en mars 2024
Réponse de Hilton Chicago Team le 21 mai 2024
Dear Valued Guest,Thank you for your feedback. We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark.We hope to have the opportunity to deliver a better experience on a return visit.Hilton Chicago Team

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Great looking property, but poor staffing at checkin seemed inexcuseable. Many empty stations and an average time of 7 minutes per guest eesulted in a l I e that flowed out into the hallway.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Chicago Team le 20 mai 2024
Dear Valued Guest,Thank you for your feedback. We are sorry for disappointing you with the check in experience. Please know that we will address this with our leadership and team for corrective actions.We hope to provide you with a better experience on a return visit. Hilton Chicago Team

8/10 Bien

Fred, Little neck

Les points forts : Propreté et personnel et service
This location has nice ocean view and a couple place to eat
Séjour de 1 nuit en mai 2024
Réponse de Hilton Chicago Team le 20 mai 2024
Dear Valued Guest,Thank you for sharing your feedback. It is great to know that you appreciate our convenient location. We are glad that you enjoyed the view and places to eat.We hope to welcome you back so we can exceed your expectations.Hilton Chicago Team

6/10 Satisfaisant

sergio

It was in an area where it was easy to go walking to other places
Séjour de 2 nuits en mai 2024
Réponse de Hilton Chicago Team le 20 mai 2024
Dear Valued Guest,Guest satisfaction is important to us, so we are disappointed to learn that we did not meet your expectations. We are glad that you appreciated our convenient location and hope to welcome you back for a better experience.Should you want to share about your stay experience, please contact us at your earliest convenience. Hilton Chicago Team

10/10 Excellent

Dylan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, grand hotel! My room was a little bit dusty, and I wasn’t able to control the room temperature, but other than that it was a great stay!
Séjour de 1 nuit en mai 2024
Réponse de Hilton Chicago Team le 17 mai 2024
Dear Valued Guest,Thank you for sharing a five-star review regarding your recent stay at the Hilton Chicago! We are happy to hear that you had a great stay. We apologize for the condition of the room. We will share this feedback with our leadership to make improvements where necessary. We hope to have the opportunity to deliver a better experience on a return visit.Hilton Chicago Team

8/10 Bien

Genbiao, Little Rock

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a large hotel with history. Room is fair at this price.
Séjour de 6 nuits en mars 2024
Réponse de Hilton Chicago le 12 mai 2024
Dear Valued Guest,We are thrilled to learn that you were happy with your stay. Thank you for the positive review and we look forward to welcoming you back on your next visit to Chicago.Hilton Chicago Team

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were happy with everything
Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago Team le 8 mai 2024
Dear Valued Guest,We are thrilled to learn that you were happy with your stay. Thank you for the positive review and we look forward to welcoming you back on your next visit to Chicago.Hilton Chicago Team

10/10 Excellent

Ronald

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It is right across the street from Soldier Field so I enjoyed taking a morning stroll with my morning coffee.
Séjour de 4 nuits en avril 2024
Réponse de Hilton Chicago le 6 mai 2024
Dear Valued Guest,Thank you for the five-star rating you have shared with us regarding your stay at the Hilton Chicago! It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back to our beautiful hotel.Hilton Chicago Team

2/10 Horrible

Raul

Séjour de 1 nuit en avril 2024

10/10 Excellent

Paris

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
10/10 - Great location, great room, great staff
Séjour de 2 nuits en avril 2024
Réponse de Hilton Chicago le 6 mai 2024
Dear Valued Guest,Thank you for the five-star rating you have shared with us regarding your stay at the Hilton Chicago! It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back to our beautiful hotel.Hilton Chicago Team

8/10 Bien

chris, henrico

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Hilton Chicago le 6 mai 2024
Dear Valued Guest,Thank you for the four-star rating you have shared with us regarding your stay at the Hilton Chicago! It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back to our beautiful hotel.Hilton Chicago Team

10/10 Excellent

Shawna

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful hotel, stall was lovey and helpful anytime of the day.
Séjour de 2 nuits en avril 2024
Réponse de Hilton Chicago Team le 29 avr. 2024
Dear Valued Guest,Thank you for the five-star rating you have shared with us regarding your stay at the Hilton Chicago! It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back to our beautiful hotel.Hilton Chicago Team

8/10 Bien

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
We loved our stay, the only problem we had was that we have feather allergy and are allergic to the pillows and blankets. They didn’t have any hypoallergenic options available either.
Séjour de 3 nuits en avril 2024
Réponse de Hilton Chicago le 29 avr. 2024
Dear Valued Guest,Thank you for your sharing a positive rating and we hope to welcome you back and exceed your expectations.Hilton Chicago Team

10/10 Excellent

Ana

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love it, I definitely stay again.
Séjour de 2 nuits en avril 2024
Réponse de Hilton Chicago le 29 avr. 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed your stay with us and appreciated our very friendly staff and convenient location.We look forward to hosting you again the next time you visit the windy city.Hilton Chicago Team

8/10 Bien

jarret

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
make sure your room is not near the eleavator banks they are lound
Séjour de 2 nuits en avril 2024
Réponse de Hilton Chicago le 29 avr. 2024
Dear Valued Guest,Thank you for your sharing a positive rating and we hope to welcome you back and exceed your expectations.Hilton Chicago Team

10/10 Excellent

Liz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like to hotel , excelente located and good services .
Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago Team le 29 avr. 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are glad to know that you enjoyed your stay and appreciated our convenient location and good service. We look forward to welcoming you back on your next trip to Chicago!Hilton Chicago Team

6/10 Satisfaisant

Tim

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
The ballroom is beautiful
Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago le 29 avr. 2024
Dear Valued Guest,Thank you for your sharing a positive rating and we hope to welcome you back and exceed your expectations.Hilton Chicago Team

10/10 Excellent

Denise

Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago le 18 mai 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the city.Hilton Chicago Team

10/10 Excellent

Emily

Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago Team le 17 mai 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the city.Hilton Chicago Team

6/10 Satisfaisant

Myah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
It sucks they didn’t have the buffet breakfast anymore and way too over priced
Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago Team le 25 avr. 2024
Dear Valued Guest,Thank you for your feedback. We are sorry to learn of your disappointment regarding the breakfast buffet as noted in your comments. As for pricing, this is in line with industry standards, but we understand your disappointment. Please know that our breakfast buffet will still be available in future dates. We appreciate your feedback and will take it into consideration for future improvements. We hope we can provide a better experience next time.Hilton Chicago Team

8/10 Bien

Into

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Within walking distance to many nice areas. The only bad part is that the hotel forces you to spend a minimum of $25 per day and counts the beginning and ending times whatever maximize the charges! It's borderline fraud!
Séjour de 3 nuits en avril 2024
Réponse de Hilton Chicago Team le 1 mai 2024
Dear Valued Guest,Thank you for your feedback. We are happy to hear that you liked our convenient location. Please be informed that the 25 is a mandatory destination fee that all hotels in Chicago are charging. If you would like to discuss the benefits that comes with this fee, please contact us. We will be happy to provide some clarification.We hope for the opportunity to welcome you back for a better stay experience.

8/10 Bien

Josh, ankney

Séjour de 3 nuits en mars 2024
Réponse de Hilton Chicago le 12 mai 2024
Dear Valued Guest,We are thrilled to learn that you were happy with your stay. Thank you for the positive review and we look forward to welcoming you back on your next visit to Chicago.Hilton Chicago Team

6/10 Satisfaisant

SHALLON

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Refrigerator did not work and microwaves are much needed
Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago Team le 15 avr. 2024
Dear Value Guest,Thank you for your feedback. We are sorry to hear that the refrigerator was not working. Please know that you could always request for a replacement. We apologize for the inconvenience, but we do not have microwaves in our guestroom.We hope for the opportunity to welcome you back so we can exceed your expectations.Hilton Chicago Team

8/10 Bien

Yenis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente
Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago Team le 15 avr. 2024
Dear Valued Guest,Thank you for sharing a four-star review with us. We are happy to hear that you had an excellent stay.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

6/10 Satisfaisant

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The hotel was nice. Its quite large and has a very regal ambiance on the first floor. However, the rooms we just okay. We paid a little extra for a higher room for less street noise. The room was a bit smaller than average, but nice king bed. The TV didn't work at first due to a loose cable, but we were able to adjust it without calling for help. The bathroom had no vent/fan which led to some peeling wallpaper in corners. The towel rod in our room was also broke. Overall, not bad for what we needed.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago Team le 15 avr. 2024
Dear Valued Guest,Thank you for taking the time to write about your stay experience. We apologize for the condition of the room and for the TV not working properly. We are glad you were able to resolve the issue. I wish we could have spared you the inconvenience by moving you to a more favorable room. Please know that you could always reach out to our team for any issues during your stay, so we can resolve prior to your departure. We are glad you liked our hotel and the ambiance. We hope for the opportunity to welcome you back so we can exceed your expectations. Hilton Chicago Team

8/10 Bien

Wendy

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful views and friendly staff. Our room didn't include a microwave, and we had to request a refrigerator because many of the rooms only had coolers, which look just like a mini fridge, but don't get as cold as a refrigerator. We were charged a destination fee, which I was not informed of until check in, so it was a surprise charge.
Séjour de 2 nuits en avril 2024
Réponse de Hilton Chicago Team le 12 avr. 2024
Dear Valued Guest,Thank you for sharing a review of your recent stay with us. We are happy to hear that you enjoyed the beautiful views and our friendly staff. We are sorry about the mini fridge but glad to know that it was resolved. We will look into the lack of information regarding the destination fee and have it corrected.We hope for the opportunity to welcome you back so we can exceed your expectations.Hilton Chicago Team

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful historic building within a short walk of many awesome attractions. Staff are friendly and very professional!
Séjour de 3 nuits en avril 2024
Réponse de Hilton Chicago le 13 avr. 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed your stay with us and appreciated our very friendly staff and convenient location.We look forward to hosting you again the next time you visit the windy city.Hilton Chicago Team

10/10 Excellent

Michael

Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago le 30 avr. 2024
Dear Valued Guest,Thank you for the five-star rating you have shared with us regarding your stay at the Hilton Chicago! It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back to our beautiful hotel.Hilton Chicago Team

10/10 Excellent

Joyce

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good location. Very friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago Team le 8 avr. 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed your stay with us and appreciated our very friendly staff and convenient location.We look forward to hosting you again the next time you visit the windy city.Hilton Chicago Team

6/10 Satisfaisant

Richard

Very outdated and small rooms…
Séjour de 2 nuits en avril 2024
Réponse de Hilton Chicago Team le 8 avr. 2024
Dear Valued Guest,Thank you for your feedback. We are sorry for not meeting your expectations. We are scheduled for a renovation and should address the issue noted regarding outdated rooms. We hope for the opportunity to welcome you back so we can exceed your expectations.Hilton Chicago Team

6/10 Satisfaisant

Susan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The main area and exercise facility of this hotel was very nice, however the room I stayed in was only so-so. The carpet was extremely worn, and the furniture was old and dated. The desk chair in my room would not adjust, and was old vinyl and cracked. In the second room, the furniture was the same, however there was not desk chair, but a chair that you would find from one of the restaurants. Also, the food in the in-hotel restaurants was very expensive. $20 for a cheeseburger is nuts!
Séjour de 2 nuits en avril 2024
Réponse de Hilton Chicago le 7 avr. 2024
Dear Valued Guest,We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We hope for the opportunity to welcome you back so we can exceed your expectations.

10/10 Excellent

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was just what I needed
Séjour de 1 nuit en avril 2024
Réponse de Hilton Chicago le 7 avr. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excellent

Bryce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to many first rate attractions eg museums and Chicago Symphony.
Séjour de 3 nuits en avril 2024
Réponse de Hilton Chicago le 7 avr. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excellent

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super friendly staff and very helpful. Gave great information on how to get around the city and recommended places to see and eat. Will definitely stay here again if and when we come back to the Windy City.
Séjour de 4 nuits en mars 2024
Réponse de Hilton Chicago le 7 avr. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excellent

patricia, Bellflowers

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 3 nuits en avril 2024
Réponse de Hilton Chicago le 7 avr. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excellent

Gosia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful Hotel, big rooms and convenient location. We had such a good time during volayball tournament in Chicago! Highly recommended!
Séjour de 2 nuits en mars 2024
Réponse de Hilton Chicago Team le 5 avr. 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed our beautiful hotel and convenient location. We appreciate your patronage and look forward to welcoming you back.Hilton Chicago Team

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was awesome!
Séjour de 1 nuit en mars 2024
Réponse de Hilton Chicago le 31 mars 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Says check in and check out process, very friendly
Séjour de 1 nuit en mars 2024
Réponse de Hilton Chicago le 31 mars 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hilton Chicago le 31 mars 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

10/10 Excellent

Sean

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great historic hotel
Séjour de 1 nuit en mars 2024
Réponse de Hilton Chicago Team le 28 mars 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

4/10 Médiocre

Cindy

Séjour de 2 nuits en mars 2024
Réponse de Hilton Chicago le 31 mars 2024
Dear Valued Guest,We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We hope for the opportunity to welcome you back so we can exceed your expectations.

4/10 Médiocre

Cindy

Voyage en famille
Les points forts : Personnel et service
Staff was very nice - great location especially for the Shamrock Shuffle- unfortunately it had VERY DRY air - luke warm shower - scratchy sheets.
Réponse de Hilton Chicago Team le 28 mars 2024
Dear Valued Guest,Guest satisfaction is important to us, so we're happy to hear your positive feedback about our very nice staff. However, we apologize for the inconveniences you experienced disappointment regarding the quality and condition of our accommodations. We appreciate your honest input and will be using your feedback to make improvements. Please reach out to us if you would like to discuss further.We hope to have the opportunity to deliver a better experience on a return visit.Hilton Chicago Team

10/10 Excellent

Drew

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hilton Chicago le 31 mars 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

8/10 Bien

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hilton Chicago le 31 mars 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team