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Avis sur Hilton Chicago O'Hare Airport

4 out of 5
Hilton Chicago O'Hare Airport
O'Hare International Airport, Chicago, IL

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 822 avis sur 1969." "
Note des voyageurs de 8 (Bien), d’après 440 avis sur 1969." "
Note des voyageurs de 6 (Satisfaisant), d’après 335 avis sur 1969." "
Note des voyageurs de 4 (Médiocre), d’après 209 avis sur 1969." "
Note des voyageurs de 2 (Horrible), d’après 163 avis sur 1969." "

8,2/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

2/10 Horrible

Luc

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Really old hotel
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Luc,We're continuously working to ensure modern comfort for our guests. Our team hopes you enjoyed aspects of your stay, and we would love the opportunity to welcome you back for a more satisfying experience in the future.-Hilton O'Hare team

10/10 Excellent

jean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredible service and very clean hotel
Séjour de 1 nuit en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Jean,We're delighted you enjoyed our hotel's incredible service and cleanliness. Our team takes great pride in ensuring guests a welcoming and spotless environment. Thank you for your recognition, and we look forward to welcoming you back soon.-Hilton O'Hare team

6/10 Satisfaisant

Franck, Paris

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Un hôtel qui nécessite un coup de jeune de façon urgente.
Réponse de General Manager le 8 oct. 2023
Dear Franck,Thank you for taking the time to share your important feedback. We are always striving to improve our guest experience and hope to renovate all our rooms in the near future. Please allow us another opportunity to provide the stellar experience we know we can deliver. -Hilton O'Hare team

6/10 Satisfaisant

Charles

Séjour de 1 nuit en septembre 2023

8/10 Bien

FABIEn

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Oliver

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2023

4/10 Médiocre

Juan Pedro

Séjour de 1 nuit en juillet 2022

4/10 Médiocre

Philippe

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Outdated, restaurant is a 1 out of 10. This is the Hilton of Chicago O’Hare…I challenge Hilton’s president to stay for a night and invite some friends to dine with him at the restaurant !
Séjour de 1 nuit en mars 2022

8/10 Bien

gwen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for staying the night before super early am flight. Good service, good food/drink, clean, and quiet (sound proof) Short walk to departures.
Séjour de 1 nuit en mai 2024

8/10 Bien

Thomas

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Xxx
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jae

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
The property needs an upgrade (in terms of technology accommodation, such as USB port availability, etc.) Some parts of the room look outdated. The female check-in counter person didn't seem to have much energy and I've got the impression she didn't want to be there (i.e., didn't seem to enjoy her job).
Séjour de 1 nuit en mai 2024

10/10 Excellent

Graecin

Les points forts : Propreté et personnel et service
Convenient to get between the hotel and the O’Hare Airport
Séjour de 1 nuit en mai 2024

10/10 Excellent

ZHETAO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mai 2024

10/10 Excellent

ian

Top class service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Joel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Beds/ mattresses need updating. Staff was helpful and kind. Restaurants were good
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Linda,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your valuable feedback. While we are happy you enjoyed our wonderful staff and great restaurant; we are sorry you had a concern with the bed. We will be sure to share all of your comments with our team, and we look forward to welcoming you back and impressing you further.-Hilton O'Hare Team

6/10 Satisfaisant

Ryszarda

Old
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Ryszarda,Thank you for leaving a review. It was a pleasure having you join us during your time in Chicago. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. Take care, and we wish you safe travels.-Hilton O'Hare Team

6/10 Satisfaisant

Stanley, Scottsdale

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This hotel seems to be relying on its monopoly position as the only hotel directly connected to the airport to charge high prices for convenience while failing to upgrade the facility. Dated rooms, fixtures, and bathrooms. Hotels that we have stayed in by shuttle are far more modern and less costly.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Stanley,Thank you for staying with us recently. We regret to learn of your disappointment with your experience. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. It was a pleasure having you here, and we wish you safe travels.-Hilton O'Hare Team

10/10 Excellent

Elizabeth, Burlingame

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy Check in
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 mai 2024
Dear Elizabeth,Thank you for your review and for giving us a perfect rating! It's wonderful to know you had an enjoyable visit, and we appreciate you mentioning our efficient check-in. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!-Hilton O'Hare Team

8/10 Bien

Linda

Les points forts : Propreté et personnel et service
Furnishings appear dated. We also asked for more coffee packets and after 2 1/2" hours and nothing, we called again. After 1/2 hour receive 2 packets. That's it. No cream but should have asked for it.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Linda,Thank you for choosing to stay with us during your recent trip. While we're delighted to receive the high rating, we're disappointed that we fell short of expectations in some aspects. We sincerely apologize for any delay you experienced when requesting items from the front desk and for any inconvenience this may have caused you. Rest assured, your comments will be relayed to our team to ensure that we are meeting our high standards going forward. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.-Hilton O'Hare Team

10/10 Excellent

Julio Cesar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great option for staying inside the airport
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Julio,We're delighted you enjoyed your stay at Hilton Chicago O'Hare Airport! Please come see us again the next time you're in the area.-Hilton O'Hare Team

10/10 Excellent

Roberta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Roberta,Thank you for staying with us and for your feedback. We're glad you had a world-class experience, and we hope to welcome you back soon for another great stay.-Hilton O'Hare Team

8/10 Bien

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Beverly, Palm Desert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Beverly,Thank you for highlighting the convenience of your stay. Our team is committed to ensuring a seamless experience for all our guests, and we look forward to welcoming you back.-Hilton O'Hare Team

8/10 Bien

Muhammad, Nashville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the terminal
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Muhammad,Thank you for your review. We know proximity to the airport is one of the biggest priorities for our guests, and we're glad you were able to take advantage of our convenient location. We hope to welcome you back soon to Hilton Chicago O'Hare Airport.-Hilton O'Hare Team

10/10 Excellent

Alexander

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dahlia at reception was very pleasant and informative
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Alexander,We are pleased you chose to stay with us at Hilton Chicago O'Hare Airport. Your compliments regarding Dahlia's kind service are appreciated, and we hope you have the opportunity to visit us again the next time you are in the area.-Hilton O'Hare Team

8/10 Bien

Radhakrishnan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Trevor, Kodiak

Séjour de 1 nuit en mars 2024

10/10 Excellent

Lisa Mercedes

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
East and convenient for early am flights. Clean and friendly.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Lisa,Thank you for your outstanding review! We were happy to provide you with clean, convenient accommodations, and we're glad you felt welcome while you were here. It would be a pleasure to host you again at Hilton Chicago O'Hare Airport, so come back soon!-Hilton O'Hare Team

10/10 Excellent

KUNIHIKO

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very comfortable
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Kunihiko,Thank you for sharing your experience! Providing a cozy and relaxing experience for our guests is always our goal, and we're glad we could exceed your expectations. We can't wait to welcome you back for another comfortable stay.-Hilton O'Hare Team

6/10 Satisfaisant

Timothy

Voyage en couple
Back stale smell in our room . Hotel felt old and dated .
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Timothy,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed with our housekeeping team, and we'll work to make improvements where necessary. Please consider giving us another chance soon. -Hilton O'Hare Team

8/10 Bien

Bill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wasnt expecting a $75 bill to park my car overnight.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Bill,Thank you for staying with us and for your review. While we appreciate the high rating, we want to take a moment to express our disappointment regarding your dissatisfaction with our valet parking rates. Our hotel monitors the local market for parking fees and is competitive within the area. We appreciate your feedback and hope you will consider staying with us should you pass through Chicago again.-Hilton O'Hare Team

6/10 Satisfaisant

Kenneth

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Srdan

Voyage en famille
Les points forts : Équipements
Convenient
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Srdan,Thank you for choosing Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we hope to see you again soon.-Hilton O'Hare Team

2/10 Horrible

Eunice

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Zbigniew

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is perfect for a stay before and/or after a flight from O’Hare airport. You would definitely not stay here for a vacation as leaving the property is difficult and not near anything but it’s serves its purpose perfectly for an airport hotel that you can walk right to the airport, no shuttle necessary
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Julie,Thank you for allowing Hilton Chicago O'Hare Airport to host your recent stay. We're happy to hear you had a pleasant experience, and that you appreciated our convenient location ideal for catching a flight. We're grateful for your positive rating, and we hope to have the opportunity to welcome you back on another occasion.-Hilton O'Hare Team

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Patrick

Les points forts : Infrastructures et conditions de l’hébergement
Y
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Patrick,Thank you for taking a moment to leave us a rating. We are honored you enjoyed your stay. Thank you for choosing Hilton Chicago O'Hare Airport to host your stay and we look forward to welcoming you back.Hilton O'Hare Team

10/10 Excellent

Antony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Antony,Thank you for staying with us at Hilton Chicago O'Hare Airport. We appreciate your feedback and are pleased you had a great stay. Please come back and see us again the next time you are in the area!-Hilton O'Hare Team

10/10 Excellent

richard

Séjour de 1 nuit en avril 2024

10/10 Excellent

Ashleigh, Charlotte

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were diverted to Chicago and our connecting flight wasn’t until 5:30 the next morning. I did NOT want to spend the night in airport. So glad there was a clean, comfortable and quiet room for us last night. Love that the hotel is literally on the airport campus and we didn’t have to leave.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Ashleigh,Thank you for sharing your experience with us. We're delighted that our conveniently located hotel provided a quiet and relaxing retreat during your unexpected layover. We appreciate your kind words and hope to welcome you back for another comfortable stay in the future. -Hilton O'Hare Team

10/10 Excellent

Alexnader

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great place to stay before or after a flight close enough to walk to the main terminals. Highly recommend.
Réponse de General Manager le 1 mai 2024
Dear Alexnader,We are thrilled to have earned your compliments and recommendation. Knowing that we helped make your stay more convenient is what we like to see. Safe travels, and come stay with us again soon. -Hilton O'Hare Team

2/10 Horrible

Sergio

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté
The room (and the rooms of my coworkers) had a terrible urine-like smell. These rooms are located in the 8th floor. The staff was willing to change me to a different room but the available rooms had the same odor. Terrible experience
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Sergio,Thank you for taking the time to provide your review.Please accept our sincerest apologies for the issue you had with your room. This will be addressed to prevent any future inconvenience. We would appreciate another opportunity to provide you with the stay you deserve.-Hilton O'Hare Team

8/10 Bien

Leeanna

Voyage d’affaires
Staff was very nice. Only gave it 4 stars instead of 5 because the AC didn’t really work and the room was warm at night.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Leeanna,Thank you for your feedback. We apologize for any discomfort caused by the AC not working properly, as we understand how important a comfortable room temperature is for a good night's sleep. Your satisfaction is important to us, and we will address the AC issue promptly to ensure a more enjoyable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a five-star experience next time!-Hilton O'Hare Team

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Really enjoyed my time. Only bit of feedback is that my room only had small garbage bins without garbage bag liners. Small, thing. Overall cannot recommend the hotel enough.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Alexander,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your time at our hotel. We appreciate your feedback about the garbage bins and will address this to ensure a more comfortable stay for our guests in the future. Your recommendation means a lot to us, and we look forward to welcoming you back for another great experience at Hilton Chicago O'Hare Airport!-Hilton O'Hare Team

6/10 Satisfaisant

Steven, Irvine

Nothing special
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Steven,Thank you for sharing your feedback. Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future and provide a more exceptional experience.-Hilton O'Hare Team

8/10 Bien

Jill

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Attached to Ohare so it’s easy
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Jill,Thank you for your feedback! We're glad you found our hotel conveniently located, making your travel experience hassle-free. It was wonderful having you as our guest, and we can't wait to welcome you back for another enjoyable visit.-Hilton O'Hare Team

10/10 Excellent

Wayne V.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Wayne,Thank you for choosing Hilton Chicago O'Hare Airport and for taking a moment to share your five-star experience! We are happy to hear that our friendly service added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable stay.-Hilton O'Hare Team