Avis sur Fairfield Inn & Suites Chicago Downtown / Magnificent Mile
Fairfield Inn & Suites Chicago Downtown / Magnificent Mile
216 East Ontario Street, Chicago, IL
Avis
8,8
Excellent
9,0/10
Propreté
9,2/10
Personnel et service
8,2/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Viviana Torres le 22 mai 2024
Thank you for your time and for your comments about your recent experience with us. I am so sorry to hear that your rest was disturbed throughout your time with us. Our hope is always that our guests are able to have a peaceful and relaxing stay while they are here and I sincerely apologize that this was not your experience. We appreciate you choosing our location with so many options in the area and providing us with such high ratings despite the noise issues you experienced. If you have any additional feedback you'd like to share with us, please do not hesitate to contact me.
10/10 Excellent
Tenniel
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Tenniel
Séjour de 2 nuits en mai 2024
Réponse de Viviana Torres le 21 mai 2024
Thank you for taking the time to provide us with a review and commentary about your time with us! We're glad to see that you enjoyed your experience here and were able to partake in our breakfast. I will be sharing your feedback with all of our associates to keep them motivated in providing top-notch service. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!
10/10 Excellent
Alejandra
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alejandra
Séjour de 1 nuit en mai 2024
Réponse de Viviana Torres le 16 mai 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!
10/10 Excellent
Bridget
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bridget
Séjour de 2 nuits en mai 2024
Réponse de Viviana Torres le 14 mai 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed our breakfast and your time with us, overall. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area
10/10 Excellent
Ricardo
Voyage en groupe, Voyage d’affaires
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricardo
Séjour de 4 nuits en mai 2024
Réponse de Viviana Torres le 14 mai 2024
¡Gracias por tomarse el tiempo para brindarnos una reseña y comentario sobre su tiempo con nosotros! Nos alegra saber que haya disfrutado de su experiencia aquí. Compartiré sus comentarios con todos nuestros asociados para mantenerlos motivados y brindar un servicio de primer nivel. Gracias nuevamente por su alta calificación. ¡Esperamos verte cuando tus viajes te traigan de regreso a la area!
10/10 Excellent
Guilherme
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guilherme
Séjour de 2 nuits en avril 2024
Réponse de Viviana Torres le 4 mai 2024
Thank you for taking the time to provide us with a review and commentary about your time with us! We're glad to see that you enjoyed your experience here. I will be sharing your feedback with all of our associates to keep them motivated in providing top-notch service. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!
10/10 Excellent
Raymundo
Voyage en famille
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raymundo
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 1 mai 2024
¡Gracias por tomarse el tiempo para brindarnos una reseña y comentario sobre su tiempo con nosotros! Nos alegra saber que haya disfrutado de su experiencia aquí. Compartiré sus comentarios con todos nuestros asociados para mantenerlos motivados y brindar un servicio de primer nivel. Gracias nuevamente por su alta calificación. ¡Esperamos verte nuevamente cuando tus viajes te traigan de regreso a la zona!
8/10 Bien
Ahmed
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ahmed
Séjour de 2 nuits en avril 2024
Réponse de Viviana Torres le 30 avr. 2024
Thank you for your time and for your comments about your recent experience with us. I am so sorry to hear that your rest was disturbed throughout your time with us by equipment located outside your guest room. Our hope is always that our guests are able to have a peaceful and relaxing stay while they are here and I sincerely apologize that this was not your experience. We are glad to hear that overall, your experience was a positive one. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area!
10/10 Excellent
Virginie
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Virginie
Séjour de 2 nuits en avril 2024
Réponse de Gus le 28 avr. 2024
Thank you for staying with us we are glad you enjoyed your stay.
10/10 Excellent
Marcia Regina
27 avr. 2024
Marcia Regina
Séjour de 3 nuits en avril 2024
Réponse de Viviana Torres le 27 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and your kind comments. We're very happy to hear that our location fit your needs and we look forward to seeing you again soon!
10/10 Excellent
Jiwon
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jiwon
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 23 avr. 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!
6/10 Satisfaisant
Jeffrey
Voyage en famille
21 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 23 avr. 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team. We greatly appreciate your time and your feedback.
10/10 Excellent
BECKY
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BECKY
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 23 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us, overall. We hope to see you again whenever your travels bring you back to the area
10/10 Excellent
Debra, Metamora
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 17 avr. 2024
Thank you for taking the time to provide us with a review and commentary about your time with us! We appreciate your feedback on our team and will be sure to share this with them to keep them motivated in providing the best service possible for all of our guests. We hope to see you again whenever your travels bring you back to our area!
10/10 Excellent
Yin
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yin
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 16 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!
10/10 Excellent
Tara
Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tara
Séjour de 3 nuits en avril 2024
Réponse de Viviana Torres le 16 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and your kind comments. We're very happy to hear that our location fit your needs and hope to see you again soon!
10/10 Excellent
susan
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
susan
Séjour de 2 nuits en avril 2024
Réponse de Gus le 14 avr. 2024
Thank you for staying with us we are glad you enjoyed your stay.
10/10 Excellent
britanie
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
britanie
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 10 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!
10/10 Excellent
Melissa
Voyage en groupe
8 avr. 2024
Melissa
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 10 avr. 2024
Thank you for providing us with feedback about your experience with our staff! Our team works hard to make very guest's experience a positive one. I will happily share your feedback with our associates to help keep them motivated in providing the best hospitality to our guests. Thank you again for your review. We hope to see you again soon!
6/10 Satisfaisant
Florencia
Voyage en famille avec de jeunes enfants
3 avr. 2024
Florencia
Séjour de 2 nuits en mars 2024
Réponse de Viviana Torres le 5 avr. 2024
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I apologize that we did not exceed your expectations during your time with us. Unfortunately, being one of the shortest buildings in our immediate area, we do not offer any rooms with a view. We appreciate you choosing us for your travels with so many other options in the area. Thank you again for your time and your comments.
6/10 Satisfaisant
walter
Voyage en famille avec de jeunes enfants
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements
walter
Séjour de 2 nuits en mars 2024
Réponse de Viviana Torres le 5 avr. 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team. We greatly appreciate your time and your feedback.
10/10 Excellent
Neei
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neei
Séjour de 1 nuit en mars 2024
Réponse de Viviana Torres le 5 avr. 2024
Thank you for your time and for your comments about your recent experience with us. We are happy to see that overall, your experience was a positive one. Due to being downtown and not having parking onsite, we do our best to offer a competitive parking options through a partnership with a nearby parking garage. We greatly appreciate you providing us with feedback and we hope to see you again in the future.
10/10 Excellent
Teresa
31 mars 2024
Teresa
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 2 avr. 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!
10/10 Excellent
Maher
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maher
Séjour de 2 nuits en mars 2024
Réponse de Viviana Torres le 2 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to see that our location fit your needs! We hope to see you again soon.
10/10 Excellent
Arlene
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arlene
Séjour de 2 nuits en mars 2024
Réponse de Gus le 29 mars 2024
Thank you for staying with us . We are glad you enjoyed your stay.
10/10 Excellent
Erin
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erin
Séjour de 2 nuits en mars 2024
Réponse de Viviana Torres le 27 mars 2024
Thank you for taking the time to provide us with a review of your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team to make sure we are properly maintaining our guest rooms and public areas. We greatly appreciate your time and your kind feedback about our team. We hope you choose to stay with us again in the future.
10/10 Excellent
Gerson
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gerson
Séjour de 1 nuit en mars 2024
Réponse de Viviana Torres le 19 mars 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!
10/10 Excellent
Nancy
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 2 nuits en mars 2024
Réponse de Viviana Torres le 19 mars 2024
Thank you for taking the time to provide us with your feedback! We're so happy to hear that we continue to be your go-to hotel in the area as we know there are plenty of options to choose from. Our team is dedicated to providing a welcoming and comfortable environment for all of our guests. I will be sharing your feedback with them to help keep them motivated. We look forward to having you back again soon!
6/10 Satisfaisant
Lakshminarayanan
Voyage en famille
9 mars 2024
Les points forts : Personnel et service
Lakshminarayanan
Séjour de 1 nuit en mars 2024
Réponse de Viviana Torres le 9 mars 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy a peaceful and comfortable stay while you were here. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our Chief Engineer so that the Engineering team can inspect, repair and replace everything as necessary. We greatly appreciate your time and your feedback so that we can ensure this is an isolated incident.
10/10 Excellent
Bridget
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bridget
Séjour de 3 nuits en décembre 2023
Réponse de Gus le 3 mars 2024
Its great to hear that you enjoyed your stay with us. We are glad you did.
10/10 Excellent
Sonya M
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonya M
Séjour de 1 nuit en février 2024
Réponse de Gus le 1 mars 2024
We are glad you enjoyed your stay with us and our various dinning options around the hotel.
6/10 Satisfaisant
Hristo
Voyage en famille avec de jeunes enfants, Voyage d’affaires
27 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hristo
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 29 févr. 2024
Thank you for taking the time to provide us with a review of your time with us. I am disheartened to hear about the issues you had with valet. If you are willing to provide me with more information regarding the day and time that this incident occurred, I would greatly appreciate your assistance. With that information, I can identify the correct associate in order to report their behavior to their manager at the valet company. I also apologize that our guestroom did not accommodate your needs. If you choose to stay with us again in the future, we do have microwaves available for guest use in the 2nd floor breakfast area from 6:00 AM - 10:00 PM as well as additional microwaves accessible 24 hours a day in our lobby. Unfortunately, we don't have any guestrooms with views due to our location and the height of our building in comparison to the buildings around us. We appreciate you choosing to stay with us over all of the other hotels in the area and sincerely apologize for the less than stellar experience you had. Thank you for your time and for your feedback.
10/10 Excellent
Breanna
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breanna
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 27 févr. 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!
10/10 Excellent
Vanessa
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 27 févr. 2024
Thank you for providing us with feedback about your experience with our staff! Our team works hard to make very guest's experience a positive one. I will happily share your feedback with our associates to help keep them motivated in providing the best hospitality to our guests. Thank you again for your review. We hope to see you again soon!
10/10 Excellent
Oscar
25 févr. 2024
Oscar
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 21 mars 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to hear that our location fit your needs! We hope to see you again soon.
8/10 Bien
Diane
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 2 nuits en février 2024
Réponse de Viviana Torres le 27 févr. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!
4/10 Médiocre
Tara
Voyage en famille
23 févr. 2024
Les points forts : Personnel et service
Tara
Séjour de 4 nuits en février 2024
Réponse de Viviana Torres le 23 févr. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I sincerely apologize for the cleanliness issue you experienced. Our Housekeeping leadership and I will be conducting a one-on-one with the team member that cleaned your room ahead of your arrival and have already shared your feedback with the team members who are here this morning. With regard to your early departure, your reservation was prepaid directly to Expedia. While we did make the adjustment to the reservation on our end and are only charging Expedia for 3 nights, we have no ability to refund you since we did not charge you. You will have to contact Expedia directly to have the 4th night refunded. They will contact us and be able to verify that we've only charged them for 3 nights and will then process your refund on their end from the payment you paid to them prior to your arrival. If you have any questions about this, please feel free to reach out.
10/10 Excellent
Stephanie
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 20 févr. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!
10/10 Excellent
Amol
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amol
Séjour de 1 nuit en février 2024
Réponse de Gus le 16 févr. 2024
Thank you for staying with us we are glad you enjoyed your stay
6/10 Satisfaisant
Joyce
12 févr. 2024
Les points forts : Propreté
Joyce
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 13 févr. 2024
Thank you for taking the time to provide us with a review of your recent stay. I sincerely apologize that our front desk staff was not attentive. All of our guests should be receiving a warm welcome each time they enter the lobby and this is something we will be speaking with our team about. I will be sharing your feedback about the coffee maker and the refrigerator in your guestroom with our Housekeeping and Engineering leadership so that those items can be repaired or replaced. We appreciate your kind words about our breakfast attendant and will be sure to pass that feedback along to her directly. If you have anything additional you'd like to share, please do not hesitate to contact us. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area.
10/10 Excellent
Hector
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hector
Séjour de 2 nuits en février 2024
Réponse de Viviana Torres le 13 févr. 2024
¡Gracias por tomarse el tiempo para brindarnos los detalles de su reciente tiempo con nosotros! Nos alegra ver que haya disfrutado su tiempo con nosotros. Compartiré sus comentarios con nuestros asociados para ayudarlos a mantenerse motivados a crear una experiencia excepcional a todos nuestros huéspedes. ¡Esperamos verte nuevamente cuando tus viajes te traigan de regreso a Chicago!
10/10 Excellent
jose
Voyage en famille avec de jeunes enfants
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jose
Séjour de 5 nuits en février 2024
Réponse de Viviana Torres le 14 févr. 2024
¡Gracias por tomarse el tiempo para brindarnos los detalles de su reciente tiempo con nosotros! Nos alegra ver que haya disfrutado su tiempo con nosotros. Compartiré sus comentarios con nuestros asociados para ayudarlos a mantenerse motivados a crear una experiencia excepcional a todos nuestros huéspedes. ¡Esperamos verte nuevamente cuando tus viajes te traigan de regreso a Chicago!
10/10 Excellent
Kristina
Voyage en famille
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
Kristina
Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 2 févr. 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!
8/10 Bien
Diane
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diane
Réponse de Gus le 28 janv. 2024
Thank you for staying with us. We are glad you enjoyed your stay.
10/10 Excellent
Lisa
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lisa
Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 23 janv. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!
10/10 Excellent
Gavin
19 janv. 2024
Gavin
Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 23 janv. 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!
8/10 Bien
Rebecca
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 20 janv. 2024
Thank you for taking the time to leave us a review. I sincerely apologize that the incidental hold wasn't verbally mentioned to you. While we do have a sign at the front desk explaining this authorization, it is best practice for us to mention it directly to each guest when we ask for them to insert their card at check in. I will be sure to bring this up with our front desk associates during our upcoming meeting. If you have any additional information you'd like to share with us about how we could have improved your experience, please don't hesitate to reach out. We hope to have the opportunity to host you again the next time your travels bring you to the Chicagoland area!
6/10 Satisfaisant
Chad
15 janv. 2024
Chad
Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 16 janv. 2024
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I apologize that we did not exceed your expectations during your time with us. Your valuable feedback helps identify areas of opportunity for us to improve each guest’s experience and I will be passing your feedback along to our above property leadership for review. If you have anything additional you'd like to share, please do not hesitate to reach out to us. Our team here is committed to learning and growing from all of our guests and their comments. Thank you again for your time. We hope to see you again whenever your travels bring you back to the Chicagoland area!
10/10 Excellent
nivia, Dekalb
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nivia
Séjour de 2 nuits en décembre 2023
Réponse de Viviana Torres le 16 janv. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!
8/10 Bien
MARC
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MARC
Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 9 janv. 2024
We appreciate your time and thank you for leaving us a review! If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. We hope you give us another chance to improve your experience next time you're in the area. Thank you for being our guest!