Surmatelas, bureau, rideaux occultants, fer et planche à repasser

Avis sur Fairfield Inn & Suites Chicago Downtown / Magnificent Mile

2.5 out of 5

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 581 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 94 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1001." "

9,0/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not so quiet, great otherwise
Séjour de 2 nuits en mai 2024
Réponse de Viviana Torres le 22 mai 2024
Thank you for your time and for your comments about your recent experience with us. I am so sorry to hear that your rest was disturbed throughout your time with us. Our hope is always that our guests are able to have a peaceful and relaxing stay while they are here and I sincerely apologize that this was not your experience. We appreciate you choosing our location with so many options in the area and providing us with such high ratings despite the noise issues you experienced. If you have any additional feedback you'd like to share with us, please do not hesitate to contact me.

10/10 Excellent

Tenniel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Great little hotel. For the price they give you a wonderful VIP experience. The hotel and area is very safe and walkable. There is a good breakfast included. Only issues are the very small gym and parking was expensive. But for the area, they give you a good price for the parking compared to other places close by.
Séjour de 2 nuits en mai 2024
Réponse de Viviana Torres le 21 mai 2024
Thank you for taking the time to provide us with a review and commentary about your time with us! We're glad to see that you enjoyed your experience here and were able to partake in our breakfast. I will be sharing your feedback with all of our associates to keep them motivated in providing top-notch service. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Alejandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You must pay for parking
Séjour de 1 nuit en mai 2024
Réponse de Viviana Torres le 16 mai 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Bridget

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Congenial check in staff with a room exactly as described and a great healthy breakfast!! Thank you!!
Séjour de 2 nuits en mai 2024
Réponse de Viviana Torres le 14 mai 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed our breakfast and your time with us, overall. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area

10/10 Excellent

Ricardo

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ubicación excelente
Séjour de 4 nuits en mai 2024
Réponse de Viviana Torres le 14 mai 2024
¡Gracias por tomarse el tiempo para brindarnos una reseña y comentario sobre su tiempo con nosotros! Nos alegra saber que haya disfrutado de su experiencia aquí. Compartiré sus comentarios con todos nuestros asociados para mantenerlos motivados y brindar un servicio de primer nivel. Gracias nuevamente por su alta calificación. ¡Esperamos verte cuando tus viajes te traigan de regreso a la area!

10/10 Excellent

Guilherme

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love the hotel. The service is excellent.
Séjour de 2 nuits en avril 2024
Réponse de Viviana Torres le 4 mai 2024
Thank you for taking the time to provide us with a review and commentary about your time with us! We're glad to see that you enjoyed your experience here. I will be sharing your feedback with all of our associates to keep them motivated in providing top-notch service. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Raymundo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente para estar en el centro de la acción sin pagar los exhorbitantes precios de los hoteles cercanos al riverwalk. Gran atención desde el mostrador, el encargado del valet, la gente del buffet... eso si, tienes que soportar las sirenas a todas horas ya que hay un hospital cercano así como la estación de bomberos. Quedan cerca prácticamente todas las atracciones, el Millenium Bean así como Giordano's queda a 18 minutos caminando, ampliamente recomendable.
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 1 mai 2024
¡Gracias por tomarse el tiempo para brindarnos una reseña y comentario sobre su tiempo con nosotros! Nos alegra saber que haya disfrutado de su experiencia aquí. Compartiré sus comentarios con todos nuestros asociados para mantenerlos motivados y brindar un servicio de primer nivel. Gracias nuevamente por su alta calificación. ¡Esperamos verte nuevamente cuando tus viajes te traigan de regreso a la zona!

8/10 Bien

Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was perfect except for a very noisy utility behind my room! There was a chiller I believe! I wish they have warned me first, Everything else was good 👍
Séjour de 2 nuits en avril 2024
Réponse de Viviana Torres le 30 avr. 2024
Thank you for your time and for your comments about your recent experience with us. I am so sorry to hear that your rest was disturbed throughout your time with us by equipment located outside your guest room. Our hope is always that our guests are able to have a peaceful and relaxing stay while they are here and I sincerely apologize that this was not your experience. We are glad to hear that overall, your experience was a positive one. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area!

10/10 Excellent

Virginie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient walkable distance to many attractions.
Séjour de 2 nuits en avril 2024
Réponse de Gus le 28 avr. 2024
Thank you for staying with us we are glad you enjoyed your stay.

10/10 Excellent

Marcia Regina

Good breakfast included, great localization in the downtown. My family liked to stay there, and for the next visit, we will choose the same hotel
Séjour de 3 nuits en avril 2024
Réponse de Viviana Torres le 27 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and your kind comments. We're very happy to hear that our location fit your needs and we look forward to seeing you again soon!

10/10 Excellent

Jiwon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 23 avr. 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!

6/10 Satisfaisant

Jeffrey

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Slightly cheaper than nearby hotels, but not on par with them
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 23 avr. 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team. We greatly appreciate your time and your feedback.

10/10 Excellent

BECKY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous stay. Room was slightly small, but to be expected in the heart of the city.
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 23 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us, overall. We hope to see you again whenever your travels bring you back to the area

10/10 Excellent

Debra, Metamora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kind, welcoming staff
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 17 avr. 2024
Thank you for taking the time to provide us with a review and commentary about your time with us! We appreciate your feedback on our team and will be sure to share this with them to keep them motivated in providing the best service possible for all of our guests. We hope to see you again whenever your travels bring you back to our area!

10/10 Excellent

Yin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
close to everything
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 16 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Tara

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location near shopping, dining, tours and the pier. Amazing breakfast each morning and very helpful and friendly staff.
Séjour de 3 nuits en avril 2024
Réponse de Viviana Torres le 16 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and your kind comments. We're very happy to hear that our location fit your needs and hope to see you again soon!

10/10 Excellent

susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Gus le 14 avr. 2024
Thank you for staying with us we are glad you enjoyed your stay.

10/10 Excellent

britanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and the room was clean and comfortable
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 10 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Melissa

Voyage en groupe
Great location, awesome staff and very clean hotel.
Séjour de 1 nuit en avril 2024
Réponse de Viviana Torres le 10 avr. 2024
Thank you for providing us with feedback about your experience with our staff! Our team works hard to make very guest's experience a positive one. I will happily share your feedback with our associates to help keep them motivated in providing the best hospitality to our guests. Thank you again for your review. We hope to see you again soon!

6/10 Satisfaisant

Florencia

Voyage en famille avec de jeunes enfants
The view of the room was very depressing
Séjour de 2 nuits en mars 2024
Réponse de Viviana Torres le 5 avr. 2024
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I apologize that we did not exceed your expectations during your time with us. Unfortunately, being one of the shortest buildings in our immediate area, we do not offer any rooms with a view. We appreciate you choosing us for your travels with so many other options in the area. Thank you again for your time and your comments.

6/10 Satisfaisant

walter

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Need some updates and repairs
Séjour de 2 nuits en mars 2024
Réponse de Viviana Torres le 5 avr. 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team. We greatly appreciate your time and your feedback.

10/10 Excellent

Neei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only one thing was that I did not like was they are charging for parking separately
Séjour de 1 nuit en mars 2024
Réponse de Viviana Torres le 5 avr. 2024
Thank you for your time and for your comments about your recent experience with us. We are happy to see that overall, your experience was a positive one. Due to being downtown and not having parking onsite, we do our best to offer a competitive parking options through a partnership with a nearby parking garage. We greatly appreciate you providing us with feedback and we hope to see you again in the future.

10/10 Excellent

Teresa

Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 2 avr. 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Maher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Viviana Torres le 2 avr. 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to see that our location fit your needs! We hope to see you again soon.

10/10 Excellent

Arlene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good
Séjour de 2 nuits en mars 2024
Réponse de Gus le 29 mars 2024
Thank you for staying with us . We are glad you enjoyed your stay.

10/10 Excellent

Erin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One thing for sure, the property is dated and definitely needs a few touch ups. That being said, everything else was perfect. We loved the staff, the breakfasts, the location and everything in between. We definitely would come back here
Séjour de 2 nuits en mars 2024
Réponse de Viviana Torres le 27 mars 2024
Thank you for taking the time to provide us with a review of your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team to make sure we are properly maintaining our guest rooms and public areas. We greatly appreciate your time and your kind feedback about our team. We hope you choose to stay with us again in the future.

10/10 Excellent

Gerson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Viviana Torres le 19 mars 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My favorite hotel when I visit Chicago!
Séjour de 2 nuits en mars 2024
Réponse de Viviana Torres le 19 mars 2024
Thank you for taking the time to provide us with your feedback! We're so happy to hear that we continue to be your go-to hotel in the area as we know there are plenty of options to choose from. Our team is dedicated to providing a welcoming and comfortable environment for all of our guests. I will be sharing your feedback with them to help keep them motivated. We look forward to having you back again soon!

6/10 Satisfaisant

Lakshminarayanan

Voyage en famille
Les points forts : Personnel et service
The sofa bed was very bad and not usable as it was bent and was not possible to sleep. Even the king bed was making noise even for a small movement. AC was making continuous noise throughout the night. No exhaust in bathroom. The only positive things was the staff were good. Otherwise not worth staying at this property. Not a good Marriott Bonvoy stay 😤
Séjour de 1 nuit en mars 2024
Réponse de Viviana Torres le 9 mars 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy a peaceful and comfortable stay while you were here. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our Chief Engineer so that the Engineering team can inspect, repair and replace everything as necessary. We greatly appreciate your time and your feedback so that we can ensure this is an isolated incident.

10/10 Excellent

Bridget

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and comfortably in a great location to everything within walking distance.
Séjour de 3 nuits en décembre 2023
Réponse de Gus le 3 mars 2024
Its great to hear that you enjoyed your stay with us. We are glad you did.

10/10 Excellent

Sonya M

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tons of dining options!!
Séjour de 1 nuit en février 2024
Réponse de Gus le 1 mars 2024
We are glad you enjoyed your stay with us and our various dinning options around the hotel.

6/10 Satisfaisant

Hristo

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
No microwave in the room. Valet was not very good - told me to go get my car myself... Kind of outdated and room had a old cracked building wall as a view.
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 29 févr. 2024
Thank you for taking the time to provide us with a review of your time with us. I am disheartened to hear about the issues you had with valet. If you are willing to provide me with more information regarding the day and time that this incident occurred, I would greatly appreciate your assistance. With that information, I can identify the correct associate in order to report their behavior to their manager at the valet company. I also apologize that our guestroom did not accommodate your needs. If you choose to stay with us again in the future, we do have microwaves available for guest use in the 2nd floor breakfast area from 6:00 AM - 10:00 PM as well as additional microwaves accessible 24 hours a day in our lobby. Unfortunately, we don't have any guestrooms with views due to our location and the height of our building in comparison to the buildings around us. We appreciate you choosing to stay with us over all of the other hotels in the area and sincerely apologize for the less than stellar experience you had. Thank you for your time and for your feedback.

10/10 Excellent

Breanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 27 févr. 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was amazing!! The free breakfast was super good with a good variety. I think the best part of the hotel was the staff, they were all over the top nice and not fake nice they were just all great people!! Definitely staying here again next time I come to Chicago
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 27 févr. 2024
Thank you for providing us with feedback about your experience with our staff! Our team works hard to make very guest's experience a positive one. I will happily share your feedback with our associates to help keep them motivated in providing the best hospitality to our guests. Thank you again for your review. We hope to see you again soon!

10/10 Excellent

Oscar

Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 21 mars 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to hear that our location fit your needs! We hope to see you again soon.

8/10 Bien

Diane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was wonderful. They were polite, helpful and very personable.
Séjour de 2 nuits en février 2024
Réponse de Viviana Torres le 27 févr. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

4/10 Médiocre

Tara

Voyage en famille
Les points forts : Personnel et service
The staff was amazing at check in and cleaning staff was very friendly. We were surprised to find used bars of soap left to wash our hands only. However, we had an emergency leading to my wife hospitalization and we left over 24hours early and they wouldn’t do anything for us. Even a small partial credit or discount. Nothing. Big businesses should support the people who support them.
Séjour de 4 nuits en février 2024
Réponse de Viviana Torres le 23 févr. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I sincerely apologize for the cleanliness issue you experienced. Our Housekeeping leadership and I will be conducting a one-on-one with the team member that cleaned your room ahead of your arrival and have already shared your feedback with the team members who are here this morning. With regard to your early departure, your reservation was prepaid directly to Expedia. While we did make the adjustment to the reservation on our end and are only charging Expedia for 3 nights, we have no ability to refund you since we did not charge you. You will have to contact Expedia directly to have the 4th night refunded. They will contact us and be able to verify that we've only charged them for 3 nights and will then process your refund on their end from the payment you paid to them prior to your arrival. If you have any questions about this, please feel free to reach out.

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend this hotel for a stay in Chicago. Extremely clean. Friendly staff. Reasonably priced. Great location.
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 20 févr. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Amol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en février 2024
Réponse de Gus le 16 févr. 2024
Thank you for staying with us we are glad you enjoyed your stay

6/10 Satisfaisant

Joyce

Les points forts : Propreté
No room service, front desk at check out was busy singing, coffee pot in room did not work and refrigerator in room made noise most of the night. I can say that breakfast was very stocked and the lady there was very helpful. A gentleman did offer to help with bags. I am not sure if he was a bell person I don’t remember seeing a name badge.
Séjour de 1 nuit en février 2024
Réponse de Viviana Torres le 13 févr. 2024
Thank you for taking the time to provide us with a review of your recent stay. I sincerely apologize that our front desk staff was not attentive. All of our guests should be receiving a warm welcome each time they enter the lobby and this is something we will be speaking with our team about. I will be sharing your feedback about the coffee maker and the refrigerator in your guestroom with our Housekeeping and Engineering leadership so that those items can be repaired or replaced. We appreciate your kind words about our breakfast attendant and will be sure to pass that feedback along to her directly. If you have anything additional you'd like to share, please do not hesitate to contact us. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area.

10/10 Excellent

Hector

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy buen lugar para hospedarse
Séjour de 2 nuits en février 2024
Réponse de Viviana Torres le 13 févr. 2024
¡Gracias por tomarse el tiempo para brindarnos los detalles de su reciente tiempo con nosotros! Nos alegra ver que haya disfrutado su tiempo con nosotros. Compartiré sus comentarios con nuestros asociados para ayudarlos a mantenerse motivados a crear una experiencia excepcional a todos nuestros huéspedes. ¡Esperamos verte nuevamente cuando tus viajes te traigan de regreso a Chicago!

10/10 Excellent

jose

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente su limpieza y comodidad
Séjour de 5 nuits en février 2024
Réponse de Viviana Torres le 14 févr. 2024
¡Gracias por tomarse el tiempo para brindarnos los detalles de su reciente tiempo con nosotros! Nos alegra ver que haya disfrutado su tiempo con nosotros. Compartiré sus comentarios con nuestros asociados para ayudarlos a mantenerse motivados a crear una experiencia excepcional a todos nuestros huéspedes. ¡Esperamos verte nuevamente cuando tus viajes te traigan de regreso a Chicago!

10/10 Excellent

Kristina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
Great stay! Clean rooms, friendly staff, comfortable beds, and close walk to a lot of places we were going, it’s all we needed it to be.
Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 2 févr. 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Gus le 28 janv. 2024
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 23 janv. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Gavin

Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 23 janv. 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Incidental charge was unexpected.
Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 20 janv. 2024
Thank you for taking the time to leave us a review. I sincerely apologize that the incidental hold wasn't verbally mentioned to you. While we do have a sign at the front desk explaining this authorization, it is best practice for us to mention it directly to each guest when we ask for them to insert their card at check in. I will be sure to bring this up with our front desk associates during our upcoming meeting. If you have any additional information you'd like to share with us about how we could have improved your experience, please don't hesitate to reach out. We hope to have the opportunity to host you again the next time your travels bring you to the Chicagoland area!

6/10 Satisfaisant

Chad

Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 16 janv. 2024
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I apologize that we did not exceed your expectations during your time with us. Your valuable feedback helps identify areas of opportunity for us to improve each guest’s experience and I will be passing your feedback along to our above property leadership for review. If you have anything additional you'd like to share, please do not hesitate to reach out to us. Our team here is committed to learning and growing from all of our guests and their comments. Thank you again for your time. We hope to see you again whenever your travels bring you back to the Chicagoland area!

10/10 Excellent

nivia, Dekalb

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is clean and a good location downtown
Séjour de 2 nuits en décembre 2023
Réponse de Viviana Torres le 16 janv. 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

8/10 Bien

MARC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Viviana Torres le 9 janv. 2024
We appreciate your time and thank you for leaving us a review! If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. We hope you give us another chance to improve your experience next time you're in the area. Thank you for being our guest!