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Avis sur ACME Hotel Company

3.5 out of 5
ACME Hotel Company
15 East Ohio Street, Chicago, IL

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 930 avis sur 1441." "
Note des voyageurs de 8 (Bien), d’après 324 avis sur 1441." "
Note des voyageurs de 6 (Satisfaisant), d’après 110 avis sur 1441." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1441." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1441." "

9,2/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Jean-Francois

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel for the price. In toom was quiet and clean. The bar was really cool vibe. The gym was small but decent. It would have been cool to have access to the hit tub but its a party place only so hotel huess do not have access.
Séjour de 2 nuits en mars 2024
Réponse de ACME le 19 mars 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

4/10 Médiocre

LIONEL

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour Sans Éclat au ACME Hotel
Mon séjour à l'ACME Hotel Company s'est révélé être une expérience assez impersonnelle. Dès l'accueil, l'interaction manquait de chaleur et d'engagement, rendant l'atmosphère générale assez froide. La chambre, bien que propre, offrait une vue décevante sur un mur, ce qui n'ajoutait rien à l'ambiance ou à l'expérience globale. L'absence de service de ménage quotidien a été un autre point négatif, laissant la chambre sentir un peu négligée au fil des jours. En dépit de sa localisation centrale, l'ACME Hotel n'a pas réussi à livrer cette touche personnelle et attentive qui fait souvent la différence dans l'expérience hôtelière.
Séjour de 3 nuits en octobre 2023
Réponse de ACME le 30 oct. 2023
Thank you for taking the time to complete a review. We sincerely apologize for failing to meet your expectations of the hotel. Your concerns have been shared with the management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

Olivier

Séjour de 3 nuits en octobre 2023
Réponse de ACME le 13 nov. 2023
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Manon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres propre et confortable, pres de tout les services et attractions
Séjour de 3 nuits en août 2023
Réponse de ACME le 28 août 2023
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Bien

Deborah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en juillet 2023
Réponse de ACME le 14 août 2023
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Bien

Fayza

Séjour de 7 nuits en juillet 2023
Réponse de ACME le 21 août 2023
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de ACME le 24 juil. 2023
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Bien

Philippe

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Unpleasant people at reception
Good address closed to Michigan ave. Very nice decoration and pop spirit. It is a pitty that people at reception are never nice, never smiling, This is not normal that the manager did not see it; at the opposite to this hotel spirit. Last point, there is no coffee machine in the room. There is a shop downstairs to buy one but when I wake up I prefer to prepare one in the room.
Séjour de 3 nuits en février 2023
Réponse de ACME le 22 févr. 2023
Thank you for taking the time to complete a survey. We apologize that we fell short on service during your visit with us. We have shared your concerns with the management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

Félix

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2022
Réponse de ACME le 10 oct. 2022
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and loyalty and look forward to another visit from you hopefully soon!

6/10 Satisfaisant

Louis-Philippe

Séjour de 4 nuits en mai 2022

10/10 Excellent

Jean Philippe

Séjour de 1 nuit en avril 2022
Réponse de ACME le 28 avr. 2022
Thank you for taking the time to complete a review. I am so pleased to hear that you enjoyed your visit. We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vue sur le parking très horrible; parking à 25$ la nuit; pas de frigo dans la chambre. Très bien placé
Séjour de 3 nuits en juillet 2021
Réponse de ACME le 20 juil. 2021
Thank you for taking the time to complete a review. I am so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

6/10 Satisfaisant

Emily

Room was very dark and awkwardly laid out. Shower was handheld and was too low to properly shower.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Stephen, Seattle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en mai 2024

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very cool hotel. Excellent lounge. Great location. Very nice showers
Séjour de 1 nuit en mai 2024

8/10 Bien

Frederick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ACME was perfect for my stay. My room was quaint but stylish. The rate was reasonable. The bakery next door served a nice ice coffee. The area is fantastic, just off of Michigan Ave & around the corner from the Red Line which gave me access to Wrigley Field for the Cubs game. Chicago is my favorite “walking” city & ACME was a fantastic launch pad. I’d stay again.
Séjour de 3 nuits en mai 2024

8/10 Bien

Krista

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
A fine place to stay.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Dwight

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a renovated building with both character and class. Appreciate the architecture and historical nature of the property. It had very adequate sized rooms - certainly limited in size due to the constraints of the “period of time” nature of the building, yet very well designed and functional. Not your typical hotel property, but unique in a “good way”. Would definitely recommend for adults, but perhaps not an ideal property for families with young children.
Séjour de 1 nuit en mai 2024
Réponse de ACME le 23 mai 2024
Thank you for the awesome review! We are thrilled to hear that you enjoyed your visit as well as the building. We will be sure to pass on your comments to the team. We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon!

10/10 Excellent

Luke

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service, good location, night shift lady very helpful
Séjour de 3 nuits en mai 2024
Réponse de ACME le 23 mai 2024
Thank you for taking the time to complete a review. We are thrilled to hear that you enjoyed your visit and that the staff was very helpful. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Keara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel! Better than expected will stay here again!
Séjour de 1 nuit en mai 2024
Réponse de ACME le 23 mai 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

8/10 Bien

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the decor & area staff very kind and helpful - my complaint if that me room was never cleaned, trash emptied, or towels refreshed evev tho I spevifficaly left verbal request with staff at the front desk.
Séjour de 3 nuits en mai 2024
Réponse de ACME le 23 mai 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We do apologize for our miscommunication on your room not being cleaned. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de ACME le 23 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Bien

Maria Guadalupe

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice location, Good overall. staff was pretty dry.
Séjour de 2 nuits en mai 2024
Réponse de ACME le 23 mai 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Dario

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bar was awesome
Séjour de 1 nuit en mai 2024
Réponse de ACME le 23 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de ACME le 23 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly Location was excellent
Séjour de 2 nuits en mai 2024
Réponse de ACME le 20 mai 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Friendly staff. Quiet room with nice shower.
Séjour de 4 nuits en mai 2024
Réponse de ACME le 20 mai 2024
Thank you for taking the time to complete a review. We are thrilled to hear that you enjoyed your visit and that the staff was very friendly and helpful. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Jesse, Vallejo

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No view means lots of privacy and less noise
Séjour de 4 nuits en avril 2024
Réponse de ACME le 20 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Jordan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was really good in the middle of downtown Chicago perfect spot to stay
Séjour de 4 nuits en mai 2024
Réponse de ACME le 20 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Patrica

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had such an amazing stay at this hotel!! The staff was nice and accommodating and the bar downstairs was so much fun. I will definitely stay here again!!
Séjour de 4 nuits en mai 2024
Réponse de ACME le 23 mai 2024
Thank you for taking the time to complete a review. We are thrilled to hear that you enjoyed your visit and that the staff was very friendly and helpful. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A hotel in the heart of Chicago downtown, located in historical building. Walking distance to all main attractions - first 3 days didn't use public transportation at all. Very nice staff, especially Michael at the reception was very helpful with making an upgrade to suit and giving directions on how to get around. Will definitely recommend this hotel. The only thing - it would be good to have a kettle and some plates and forks in the suit, as it has a kitchennette but no cutlery. Other than that all is good.
Séjour de 6 nuits en mai 2024
Réponse de ACME le 23 mai 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to Michael. We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon!

10/10 Excellent

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique hotel with attractive decor and a killer downstairs hotel bar
Séjour de 4 nuits en mai 2024
Réponse de ACME le 17 mai 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon!

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s right in the heart of everything in Chicago. Very convenient to a lot of things.
Séjour de 1 nuit en mai 2024
Réponse de ACME le 17 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Tristan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff and decoration is on point
Séjour de 2 nuits en mai 2024
Réponse de ACME le 17 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Samantha

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and informative. Hotel was clean and nicely decorated. In close walking distance to a lot of attractions.
Séjour de 3 nuits en mai 2024
Réponse de ACME le 17 mai 2024
Thank you for taking the time to complete a review. We are thrilled to hear that you enjoyed your visit and that the staff was friendly and informative. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Nicolo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Clean and close to several major attractions in the area. Cool vibe.
Séjour de 3 nuits en mai 2024
Réponse de ACME le 14 mai 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

8/10 Bien

Tanja

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alles in allem ein Top Hotel. Etwas hellhörig. Was nur gefehlt hat, war ein gemütliche Empfangshalle. Ansonsten alles sauber, nettes Personal, super Lage, Parkhaus nebenan (Parkticket kann man abstempeln lassen, Kosten pro Nacht 40$) Wir haben uns wohl gefühlt. Zimmerreinigung kann man täglich haben, oder auch nach Absprache. Uns reichte es alle 2 Tage.
Séjour de 10 nuits en avril 2024
Réponse de ACME le 14 mai 2024
Thank you for taking the time to complete a review. We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon!

10/10 Excellent

Jimmy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the location and price
Séjour de 4 nuits en avril 2024
Réponse de ACME le 14 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

4/10 Médiocre

Natalie

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Great location but other than that there was hair in the shower when we checked in. The table in the room looked like it had not been cleaned. Very dark and depressing decor.
Séjour de 1 nuit en mai 2024
Réponse de ACME le 14 mai 2024
Thank you for taking the time to complete a review. We do apologize for not meeting your expectations during your visit with us. We have shared your concerns with the management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very unique hotel with great staff! There are limited food options in hotel but it’s downtown Chicago. Walk a block in any direction for anything you need. Highly recommended
Séjour de 2 nuits en mai 2024
Réponse de ACME le 14 mai 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

8/10 Bien

James

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Place is in a perfect location, if u go to the Casino they will comp your parking if you get a players card and play a little bit! Lobby Office was opened at checkin and looked completely unorganized! Rooms are not ready until exactly 3pm and downstairs bar and restaurants do not open until 5pm! Bartenders hanging out in bar during day but u have to go elsewhere until 5pm! Rooms are suites with living room and separate bedroom! I liked the room!
Séjour de 1 nuit en mai 2024
Réponse de ACME le 13 mai 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Tulio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Si estás buscando un sitio para dormir bien y céntrico. Este hotel está aceptable.
Séjour de 3 nuits en mai 2024
Réponse de ACME le 13 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Bien

Nicole

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Really cool hotel awesome decor. Staff was nice and helpful definitely recommend
Séjour de 1 nuit en mai 2024
Réponse de ACME le 13 mai 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Leider wurden die Zimmer nur auf Nachfrage gereinigt
Séjour de 4 nuits en mai 2024
Réponse de ACME le 13 mai 2024
Thank you for taking the time to complete a survey. We do apologize for not meeting your expectations during your visit with us. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

4/10 Médiocre

Jill

Les points faibles : Propreté et personnel et service
It is a good location but the room we had, had no outside windows and no light
Séjour de 2 nuits en mai 2024
Réponse de ACME le 13 mai 2024
Thank you for taking the time to complete a survey. We do apologize for not meeting your expectations during your visit with us. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

Savannah

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed my hassle-free stay!
Séjour de 2 nuits en mai 2024
Réponse de ACME le 13 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Hanley

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I wish they would bring back their coffee service. We love this hotel and have been staying here for years.
Séjour de 3 nuits en mai 2024
Réponse de ACME le 13 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and loyalty look forward to another visit from you hopefully soon!

10/10 Excellent

ANA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay
Séjour de 1 nuit en mai 2024
Réponse de ACME le 13 mai 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

4/10 Médiocre

Helen

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very confused on reading past good reviews on this hotel as we found it unappealing with far nicer hotels available close by for similar money (Arlo). First and foremost the staff, what can I say! We have traveled through much of the States and I’m sorry to say the staff on check in here made us feel so unwelcome. Our room (standard) was looking out on a black wall. You didn’t know if it was day or night. I don’t recommend staying here. Far better in Chicago honestly. A big disappointment. Go elsewhere.
Séjour de 3 nuits en avril 2024
Réponse de ACME le 9 mai 2024
Thank you for taking the time to complete a review. We apologize for falling short of your expectations during your visit with us. We have shared your concerns with the management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

Carlos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super friendly, and professional. Room was clean and smelt good. Bed was comfortable and supportive. Cafe downstairs was really convenient and really yummy
Séjour de 3 nuits en mai 2024
Réponse de ACME le 9 mai 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!