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Avis sur Crowne Plaza Chester, an IHG Hotel

4 out of 5
Crowne Plaza Chester, an IHG Hotel
Trinity Street, Chester, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 537 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 335 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1002." "

9,0/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Josée

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien situé
Séjour de 2 nuits en novembre 2023
Réponse de Gaiane le 3 déc. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

SANDRA

Voyage d’affaires
Les points forts : Personnel et service
Emplacement idéal
Hôtel très bien situé au cœur de Chester Espaces de réception et restauration modernes mais chambres vieillottes et salle de bain pas nickel en terme de propreté
Séjour de 1 nuit en octobre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2019
Réponse de Hotel Staff le 6 mai 2019
Dear Anonymous, Thank you for your score. All scores we receive are important and we use them to ensure we can better your next stay and every guest experience. If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Receptionist

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2019
Réponse de Hotel Staff le 11 mars 2019
Dear Anonymous, Thank you for your score. All scores we receive are important and we use them to ensure we can better your next stay and every guest experience. If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Receptionist

10/10 Excellent

Laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect place !
Really enjoyed my stay at the Crowne Plaza. Friendly staff, good food, and well equiped fitness room. The pool is perfect so is the hammam and the sauna.
Séjour de 4 nuits en novembre 2018
Réponse de Chris, Reception Manager le 10 déc. 2018
Dear Guest, Thank you for taking the time to tell us about your stay, Great to hear you made use of our well equipped leisure club. I will be certain to share your feedback with the team. We look forward to welcoming you back. Kind Regards Chris, Reception Manager

10/10 Excellent

Alice-May

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a brilliant 2 night stay with our 18 month old. The facilities were excellent, especially the clean swimming pool and changing rooms. The staff were very friendly and helpful and the location of the hotel was very convenient for transport, shops and dining. We would definitely stay here again and would recommend.
Séjour de 2 nuits en mai 2024
Réponse de Philip Turner le 19 mai 2024
Dear Alice-May,Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon. Kind Regards, Philip Turner Assistant Reception Manager

10/10 Excellent

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Locates right beside the city centre. Excellent property.
Séjour de 3 nuits en mai 2024
Réponse de Philip Turner le 13 mai 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer!

10/10 Excellent

Jackie, Nottingham

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location just minutes from all the shopping, bars and restaurants
Séjour de 2 nuits en mai 2024
Réponse de Philip Turner le 13 mai 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer!

8/10 Bien

lori, rockville

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great hotel, poor service. The staff doesn't seem to want their jobs.
Séjour de 1 nuit en mai 2024
Réponse de Philip Turner le 13 mai 2024
Dear Lori,Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. I want to apologise the service we provided wasn't up to our normal standards. Please do not hesitate to contact us directly should you require any further assistance.

10/10 Excellent

lori, rockville

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay.
Séjour de 4 nuits en mars 2024
Réponse de Philip Turner le 13 mai 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon.

10/10 Excellent

Medwyn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Like the rooms,swimming pool,and breakfast and location
Séjour de 1 nuit en mars 2024
Réponse de Gaiane le 29 avr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Allyson

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and location
Séjour de 1 nuit en avril 2024
Réponse de Gaiane le 29 avr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Georgina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, good size, comfortable bed and amenities in room. Good location and lots of things to do close by.
Séjour de 2 nuits en mars 2024
Réponse de Gaiane le 26 mars 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

4/10 Médiocre

Stephen

Les points faibles : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Gabriela Turek le 13 mars 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon. Kind Regards, Gabriela Turek Reception Supervisor

8/10 Bien

Lisa

Séjour de 1 nuit en février 2024
Réponse de Gaiane le 26 mars 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

10/10 Excellent

Maureen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Very pleasant stay. All staff very polite and helpful. Great location for Chester
Séjour de 1 nuit en février 2024
Réponse de Gaiane le 19 févr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

2/10 Horrible

Reece

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
0/10
Awful experience at crowne plaza, walls are paper thin and do not stop any noise coming from rooms either side. This topped off with a 3am false fire alarm call and an hour outside with 0 feedback from staff what was going on made for a horrible stay. For the money, experience was awful. Facilities are lovely and location is perfect but would never visit again after a bad stay.
Séjour de 1 nuit en février 2024
Réponse de Reception le 27 févr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are sorry to hear that your stay was not as you expected, please do not hesitate to reach out should you wish to further discuss. Kind regards, Crowne Plaza Chester Team

10/10 Excellent

Sandra

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location location
Great location. Meet up with friends for catch up for an overnight visit to the city. Lovely hotel.
Séjour de 1 nuit en février 2024
Réponse de Gaiane le 19 févr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Lauren

Séjour de 2 nuits en février 2024
Réponse de Gaiane le 16 févr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Louisa

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent
Great hotel great service .Rooms need a little attention to detail on cleaning, but overall a fantastic stay
Séjour de 4 nuits en février 2024
Réponse de Gaiane le 13 févr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel and nice city to visit
Séjour de 1 nuit en février 2024
Réponse de Gaiane le 13 févr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Gaiane le 13 févr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

4/10 Médiocre

Warren

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Poor room standards
This could be a much nicer hoter. Centrally located to town with a nice bar and restaurant. Let down by very dated and worn rooms. Check in was delayed due to cleaning not completed. When we got to the room it was dull with old painted over wallpaper which was marked and peeling. The bathroom grouting was also worn and disoloured giving a not so clean feel Window was drafty infact I thought it was open at first. A shame could of been a much better hotel but not up to standards of some much cheaper options Lack of sockets near bed and no phone chargers.
Stained poor painted ceilings
Marked grouting
Peeling wallpaper
Séjour de 2 nuits en février 2024
Réponse de Gaiane le 7 févr. 2024
Dear Warren, Thank you for taking the time to review your recent trip to Chester. We thank you for your feedback with regards to your stay as we are always looking for ways in which we can improve. We sincerely apologise for the issues you have raised and I will be sure to share your concerns with our Mantenance Manager to ensure that the repairs are made to prevent this from happening again. We hope to have the opportunity to welcome you back in hopes that we can show you that your experience was the exception. Please let me know if I can be of any further assitance. Kind regards, Gaiane. Front Office Manager.

8/10 Bien

Nicki

Séjour de 2 nuits en février 2024
Réponse de Gaiane le 26 mars 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

6/10 Satisfaisant

Andy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Room needed a clean on arrival
Séjour de 2 nuits en janvier 2024
Réponse de Gaiane le 2 févr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Satisfaisant

Tanya

Voyage d’affaires
Les points forts : Propreté et personnel et service
Tv was only on bbc1 as remote broken. No shower gel, such a shame, especially in a more expensive Club room.
Séjour de 1 nuit en janvier 2024
Réponse de Gaiane le 2 févr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Brenda

Séjour de 2 nuits en janvier 2024
Réponse de Gaiane le 26 mars 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

10/10 Excellent

Joanna

Séjour de 2 nuits en janvier 2024
Réponse de Gaiane le 22 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Gareth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Gaiane le 22 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Satisfaisant

nicola

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
property is looking very tired , had a premier room but not worth the extra . location great , nice breakfast
Séjour de 1 nuit en janvier 2024
Réponse de Gaiane le 14 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Agnes

Voyage en couple
Les points forts : Personnel et service et équipements
Séjour de 3 nuits en janvier 2024
Réponse de Gaiane le 12 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good all round service and stay. Very convenient location
Séjour de 3 nuits en janvier 2024
Réponse de Gaiane le 11 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Satisfaisant

Nigel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location but comfort & food lacking
Hotel in a great location for Chester city centre, but lacking in several areas. The room had a King Size bed which was good but the under covers were to small and did not fit so made bed uncomfortable (see picture). We had made reservation at hotel to eat on both nights of our stay and menu had a good choice, we both ordered steaks and when they arrived were of a small size and clearly been cooked in the microwave which you can tell by the colour, were over cooked and had 'sears' lines' clearly added by touching a hot grill pan or similar. we mentioned this to the waiter who told us that they were using a lot more frozen food as it was cheaper and reducing the use of fresh ingredients to maintain profit margins and speed up cooking times etc. - not a good move. We cancelled the restaurant for the following night and ate in Chester centre, 5 mins walk. On checking out we the guy on reception asked if we had enjoyed our stay but did not listen to our reply as clearly he just expected us to say 'yes it was great' but he did hear us say 'your not listening' to which he replied I have an ear infection and can't hear! Why would you put an employee on reception that is a prime interface with your customers to check in/out if they can't hear properly? Overall a disappointing performance by Crowne Plaza Hotels on this occasion. On a good note the team in the Spa were excellent.
Séjour de 2 nuits en janvier 2024
Réponse de Gaiane le 8 janv. 2024
Dear Nigel, I can assure you that your feedback is extremely important to us and I sincerely apologise for our shortcomings during your recent stay with us. I have contacted you to further discuss your feedback in more detail and hope to hear back from you. Kind regards, Gaiane. Front Office Manager.

8/10 Bien

Christine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Gaiane le 8 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Gaiane le 8 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Nathaniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eveeything was really good apart from the bacon at breakfast. It was really tough
Séjour de 1 nuit en janvier 2024
Réponse de Gaiane le 2 févr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Karl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good standard hotel, restful stay
Well appointed centrally located hotel. Great bar and reception staff, rooms are spacious and have all youll need. Pricing a little higher than expected. Parking, although easy is an additional cost. All note worthy as a business traveller
Séjour de 1 nuit en décembre 2023
Réponse de Gaiane le 8 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Ann

Les points forts : Équipements
Easy check in. Wardrobe doors need attention, not easy to open or close. The bathroom door also didnt close properly, bar area was very nice
Séjour de 2 nuits en décembre 2023
Réponse de Gaiane le 8 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Darren

Séjour de 2 nuits en décembre 2023
Réponse de Gaiane le 22 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Lynn

Séjour de 1 nuit en décembre 2023
Réponse de Gaiane le 18 janv. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Naomi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel, v comfortable room, fantastic restaurant staff. We have a member of our group who has a severe food allergy & they couldn't have been more helpful & serious about it. Excellent service. Would stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de Gaiane le 22 déc. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

S

Séjour de 4 nuits en octobre 2023
Réponse de Gaiane le 21 déc. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Gaiane le 21 déc. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Niral

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Lovely pool and service.
Really great location and excellent service. The lobby area looks great. The rooms are a bit dated, probably need a good dusting as I saw dust on the electrics next to bedside table. My 5 year old who is quite tall for her age struggled to reach over the sink to brush her teeth, so its just little things in regards to accesibility to be mindful of when travelling with a young family. Breakfast is great. Nice selection and options available on request too. Pool is nice, clean and warm. we could have spent hours more in the pool.
Séjour de 2 nuits en décembre 2023
Réponse de Gaiane le 17 déc. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Nicholas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en décembre 2023
Réponse de Gaiane le 17 déc. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Susan

Séjour de 1 nuit en décembre 2023
Réponse de Gaiane le 17 déc. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We will be back had a lovely stay thank you
Séjour de 3 nuits en novembre 2023
Réponse de Gaiane le 3 déc. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Eilish

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very stylish and comfortable. Our room was spacious and the bed enormous. The staff were superb unfailingly helpful and professional. Only drawback is the limited parking space directly owned by the hotel. However the Council-owned car park is immediately below the hotel and easily accessible.
Séjour de 1 nuit en novembre 2023
Réponse de Gaiane le 3 déc. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Satisfaisant

gwyneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Gaiane le 28 déc. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Bien

Miss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Reception le 19 nov. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager