Thank you for your feedback Cynthia, we are pleased that you enjoyed your stay, hopefully see you again.

Thank you for your feedback Michael. Glad you enjoyed your stay with us, hopefully we will have the opportunity to welcome you back soon.

Thanks for the review Ross, glad you enjoyed your stay with us. Hopefully we will have the opportunity to welcome you back.

Thank you for your feedback John, glad to hear you enjoyed your stay with us. Hopefully we will have the opportunity to welcome you back for another wonderful stay in the future.

Thank you for your feedback. It is a shame that you did not enjoy the character of the property or the quiet location just a 10 minute walk to the Town Center of Cheltenham. Our mattresses are from Hypnos which is known for their quality and comfort - they are at a medium firmness rating which we find suits most people. Our Team are usually very welcoming, friendly and helpful, we are sorry that you did not feel this on this occasion.

Thank you for your feedback Michelle, we are sorry to hear that you felt slightly disappointed with your visit. It is the AA that provide our 5 star rating under the Guest Accommodation category. Although we do not have a Restaurant here at Cotswold Grange there are many fantastic places to eat in Cheltenham, just a short walk from us. We do serve an excellent breakfast - 7.50 for Continental or 15 for both Continental and cooked breakfast (breakfast is complimentary when booking direct).

Thank you for your feedback, it is very helpful for us. We are pleased to hear that you liked the location, pleasant staff and cleanliness. Most of our Small Double Rooms are located on the Lower Ground Floor and we would agree that a more spacious Deluxe Double or Luxury Double Room is better suited for a longer stay. It is always best to call us with any room preferences and we will try to ensure that we allocate the most appropriate room. Hopefully we will have the opportunity to welcome you back in the future.

Thanks for the review Chris, hopefully we will have the opportunity to welcome you back to Cotswold Grange.

Thanks for the review Timothy, glad you enjoyed your stay with us. Hopefully we will have the opportunity to welcome you back in the future.

Thank you for the review Mike, glad you had a pleasant stay.

Thanks for the great review Catherine. We are so pleased that you enjoyed your stay with us, hopefully we will have the opportunity to welcome you back.

Thank you for your lovely review Sheryl, we really appreciate the feedback. Glad you enjoyed your stay with us, hopefully we will have the opportunity to welcome you back in the future.

Thank you for the great review Barry, we are delighted that you enjoyed your stay with us. Hopefully see you again.

Thank you Julie, we are delighted that you enjoyed your stay with us. Hopefully see you again.

Thank you for your feedback Adam. We are advertised on Expedia as a 5 star Guest House. Our Reception Desk is not 24 hours, however as detailed in your guest information there is an out of hours number if assistance is required. We are sorry to hear that you were not totally happy with your stay and that the Small Double Room that you booked did not meet your requirements, we do have larger rooms such as a Deluxe Double & Luxury Double which would appear to be more closely matched with your preferences. We are always looking to make improvements wherever possible so appreciate your comments on the coffee and we are currently looking at alternative options, we have also oiled the creaking wardrobe door. Yes there are modern cheaper chain hotels available but most of our guests appreciate our period property from the 1850s with high ceilings and grand stone staircase, the individually styled rooms with a boutique feel and the great location in the historic district of Pittville. As you have mentioned our price is good and our Reception Team are happy to discuss price options to ensure excellent value.

Thank you for the lovely review Ian, we are delighted that you enjoyed your stay with us. Hopefully we will have the opportunity to welcome you back for another wonderful stay soon.

Thank you for your review Lorraine, we are delighted to hear that you enjoyed your stay with us.

Thank you for your lovely review Ian. We are so pleased to hear that you enjoyed your stay with us, particularly the very friendly staff and fantastic breakfast. Hopefully see you again soon!

Good morning ChristineThank you for your lovely review, we really appreciate the feedback. We are so pleased that you enjoyed your stay with us and hopefully we will have the opportunity to welcome you back in the future.

Thank you for your good review

Many thanks for the excellent score, glad you enjoyed your stay.

Many thanks for the review Marie, we are delighted that you enjoyed your stay. Hopefully see you again!

Glad everything worked out for you at Cotswold Grange - best wishes!

Thanks for staying with us - happy you appreciated the overall package offered - look forward to welcoming you again!

Happy you were able to relax and enjoy yourselves staying with us - we look forward to welcoming you again!

Nice to have your family stay with us - glad everything went to plan - best wishes!

Very happy you enjoyed staying with us - look forward to seeing you again!