Les notes se basent sur un nombre total de 44 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,1 sur 5
Recommandé par 93 % des clients
4,5 Propreté de la chambre
4,3 Services et personnel
4,2 Confort de la chambre
4,1 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
2 sur 5
par un voyageur vérifié

Hotel lost our reservation.

Publié le 8 juin 2015
Les + : Great location and roof deck. The overall feel was interesting, like being in small castle.
Les - : Customer service was not good from start to finish. The two bathrooms we saw were vastly different. One was great, the other was not.
Situation : Just a few minutes walk from Torre del Reloj.
When we arrived, the front-desk person failed to acknowledge us for a few minutes while she finished up a personal phone call. When we provided our reservation information, this person told us that our reservation was not on file. She said that sometimes the reservations they receive from Expedia end up in their spam box, which they sometimes forget to check. We had reserved a room with a king bed for 2 nights. The hotel was unable to fill this request and we had to stay in a room the first night with 2 twin beds, and then moved to a room with a queen bed the second night. We received no compensation, refund, or apology from the person who was in charge of the reservation system. Upon checking in, we also received a coupon for 2 complimentary drinks at the bar. When we went to the bar, the coupon was good for 2 non-alcoholic drinks. This was misleading. We also asked the bartender if he provide ice, which he said he would personally deliver to our room. After waiting for 30 minutes, we called the front desk and someone else brought us ice.
5 sur 5
Recommandé
pour Couples
par un voyageur vérifié de wisconsin

gateway to the old city

Publié le 26 mai 2015
Les + : the view of the old city and the staff
Situation : Besides being right across from the old city, it is very close to many local restaurants.
Was a bit nervous from reading too much but we loved it. You can't have a view of the old city without being outside the city and this place had a great view of it. Just a short walk to the entrance way and the staff were great! Beautiful terrace on fourth floor with nice pool. We did not have a front room facing the city which could be noisy because the city is noisy. Our room was very quiet.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 14 mai 2015
The location was outstanding. The breakfast was also very good in the garden area. The view from the roof terrace was wonderful.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Adoramos o hotel.

Publié le 27 mars 2015
Excelente localização, com uma belíssima vista do nosso apartamento que tinha varanda e ficava em frente a torre do relógio. Apartamento com frigobar que é fundamental em Cartagena pois o calor é gigante. Hotel com elevador o que não é frequente nos hotéis da muralha e sem degraus (fundamental para quem tem dificuldade de locomoção e idosos). Café da manhã aprazivel. Recomendo!
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de New Jersey

hotel in perfect location and a wonderful staff

Publié le 15 févr. 2015
Les + : Perfect location to visit the Old City, Rosario Islands ferries and hop on- hop off tour buses. Beautiful architecture, clean rooms.
This hotel is in a perfect location to visit the Old City as well as trendy Getsemani neighborhood. Overlooking the beautiful plaza and the gate to the Old City it allows to explore both sites without the noise and crowds of the live inside the city. You don't need to rent a car. It's within the walking distance to everything, including ferries to Rosario Islands, hop on- hop -off tour bus, supermarkets and of course to the Old city itself. Safe to walk day and night. Rooms are clean, bathrooms have warm water and good shower pressure, A/C working well. Rooms facing the interior courtyard are quiet. Breakfasts offer a choice of eggs, coldcuts, cheese, cereal and fruits. Roof top patio has a beautiful view of the plaza in front, nice place to relax after a whole day of sightseeing. There is a small pool as well and we've seen workers check the quality of water daily. I would like to extend my gratitude to the whole staff who helped us to plan our trips, and especially who took care of us when my husband got sick with a flu and needed medical care. Oswaldo from the front desk helped tremendously in making calls for a doctor and also in translating our conversations with taxi drivers and tour places (our Spanish unfortuantelly is poor). The girl from the front desk was also very helpful and I'm sorry I didn't catch her name. Thank you all for your wonderful hospitality. We will definitely come back to stay with you next time!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Toronto

Visiting the old city

Publié le 11 févr. 2015
Les + : Friendly staff and location.
Les - : Nothing
Situation : Very close to the old city wall and close to downtown. Everything that I needed.
Went to Cartagena to visit the historical sites. The hotel is very well located, just over a 100 m from one of the old city's entrance. Humble but, with a very friendly and helpful staff, always available to make you feel more comfortable. Breakfast surprised me with a bigger and tasty variety than I expected.
4 sur 5
Recommandé
pour Couples
par Mark Andre de Belo Horizonte

Cartagena

Publié le 20 déc. 2014 sur Hotels
Great location and comfortable clean room. The breakfast is fairly simple and could use a few more item options. No big complaints though.
5 sur 5
Recommandé
pour Couples
par un voyageur vérifié

Aprovado

Publié le 15 déc. 2014 sur Hotels
Muito bem localizado, a visão do hotel é maravilhosa!
4 sur 5
Recommandé
pour Couples
par un voyageur vérifié

great location

Publié le 10 nov. 2014 sur Hotels
Great hotel for being close to the old town and Gethsemani. The staff speak some English, but communication was a bit of a challenge. Beautiful courtyard, great view of the old town from rooftop bar.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de UK

Recommended

Publié le 5 nov. 2014
Les + : Location and roof terrace
Situation : Plenty of historical interest in the nearby Old City
This hotel ticks most of the important boxes for us – nice room, comfortable mattress and soft pillows, decent bathroom, good air conditioning, good location, wifi and a decent breakfast. The only thing missing is a large swimming pool. Having said that, I doubt whether there are many, (if any) hotels in or near the Old City which do have a large pool. And there is a plunge pool at Monterrey. The hotel may not be inside the Old City wall, but it is only 250 yards away from the Clock Tower Gate, so an easy walk. You will pay a big premium to stay inside the wall. Best of all is the lovely terrace on the top of the hotel with a wonderful view of the Old City. Good value and an excellent choice.