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Avis sur Grand Fiesta Americana Coral Beach Cancun - All Inclusive

4.5 out of 5
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Blvd. Kukulcan km. 9.5, Zona Hotelera, Cancun, QROO

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 2189 avis sur 2937." "
Note des voyageurs de 8 (Bien), d’après 445 avis sur 2937." "
Note des voyageurs de 6 (Satisfaisant), d’après 180 avis sur 2937." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 2937." "
Note des voyageurs de 2 (Horrible), d’après 57 avis sur 2937." "

9,6/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Mohamed

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I was very impressed with this hotel, especially the service. They make you feel special and you feel like everything is possible. Special shout out to the Kidz Club staff. Our daughter is very picky and for the first time, she begged to go back there. They have a great supervision and they let the kids do fun activities such as cooking classes and crafting. The food was really good (buffet offered a different choice everyday). The all-inclusive program is really worth the price. They have good brands when it comes to drinks and they have a cute little cafe where you can get ice cream, pastries and sandwiches between the meals. The beach was beautiful and the thing that amazed me the most was the staff's ability to offer alternative options that are better than what you wanted/expected. Now that we are back home, it felt like a little dream. Kudos to everyone involved in the success of this hotel. Definitely coming back in 2024.
Séjour de 5 nuits en juillet 2023
Réponse de Comment from Hotel Management le 26 juil. 2023
Dear Mohamed, Thank you so much for taking the time to share your heartwarming feedback about your recent stay at our hotel. Knowing that you enjoyed your time with us reaffirms our commitment to providing exceptional hospitality and creating unforgettable moments for our guests. We are happy to read your daughter enjoyed our Coral KidZ Club and all the activities we offer, our wide culinary offer, our Coral Cafe, the beach, and the service provided by our staff. We continuously strive to exceed expectations, and your feedback serves as a great motivation for our team. Once again, Thank you for choosing Grand Fiesta Americana Coral Beach Cancun All-Inclusive Spa Resort. We look forward to welcoming you again in 2024!

6/10 Satisfaisant

Elianne gonzalez

Voyage en famille, Voyage en groupe
Les points forts : Propreté
Tout il fermme de bonne heure ce cher pour rien
Séjour de 4 nuits en septembre 2021
Réponse de Edgar Novelo le 27 sept. 2021
Dear Elianne, Thank you for taking the time to comment. We apologize for not being able to meet your expectation. Hopefully, you will allow us to improve the perception you have of the resort.

10/10 Excellent

Francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en mai 2021
Réponse de Edgar Novelo le 7 juin 2021
Gracias Francis por su calificación. ¡Esperamos recibirle en sus próximas vacaciones por el Caribe Mexicano!

10/10 Excellent

Carlos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AAA Superb service Mint facilities Highly recommended
Séjour de 5 nuits en mai 2024

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful resort. It is really big. Lots of pools and the beach is nice.
Séjour de 6 nuits en mai 2024

10/10 Excellent

Magdalena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service. Everything closes too early.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice resort and facilities. The pool is big and amazing. The beach was perfect. Only one thing could be improved: food. It was not bad but it was ok and could be a little bit better (tasty). But I definitely have plans to return there.
Séjour de 7 nuits en mai 2024

8/10 Bien

Suzan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful, clean and staff was very attentive! Rooms were very big with lots of extra space. Loved that all rooms have a balcony and ocean view. I just wish there would have been more on-site resort activities and entertainment during the day and evening. Overall, a beautiful, quiet stay!
Séjour de 4 nuits en mai 2024

8/10 Bien

Leticia Medina

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
The food, service and amenities were excellent.
Séjour de 5 nuits en avril 2024

10/10 Excellent

ROSA ISABEL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
This property is beautiful and there food selection is excellent. Rooms are clean and the majority of the staff was very nice. There were a couple of unpleasant workers but that did not ruin my stay. Everything else makes up for that.
Séjour de 5 nuits en mai 2024

10/10 Excellent

jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service .
Séjour de 7 nuits en mai 2024

10/10 Excellent

Timothy, waco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 5 nuits en mai 2024

10/10 Excellent

Martin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I can't remember the names for the serves that really enjoy their job, and try to do their best!!! we're impressed with them. This hotel exceeded my expectations!! For sure I would like back again. My kids love this place, they just talked with everyone about cancun ( 4 & 2 years old)
Séjour de 6 nuits en septembre 2023

10/10 Excellent

Emilio

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Todo bien
Séjour de 3 nuits en mai 2024

10/10 Excellent

Tamelynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

JULIO CESAR MONTES DE OCA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Servicio extraordinario
Séjour de 6 nuits en mai 2024

10/10 Excellent

Daljeet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
5 stars
Séjour de 6 nuits en mars 2024

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

10/10 Excellent

Rahul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

Barbara

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ABOVE AND BEYOND! BEST SERVICE EVER!!! This property exceeded our expectations! The service poolside, beachside, restaurants, and deli was beyond excellent! The staff seem to anticipate our every need. Our sons ordered room service EVERY NIGHT after midnight to receive high quality food and service even at those hours!!!! And no additional charge (as I anticipated such). The rooms were phenomenal and were serviced twice every single day: one for cleaning (better than any American hotel room service I’ve ever experienced!) and later in the day for turn down service. I cannot say enough how amazing this resort is. And I cannot imagine a single negative review! My party of 8 are anxiously awaiting plans to return VERY SOON! Phenomenal, all-inclusive resort!! We even ventured off resort a few times to shop, walk, or eat and always felt safe. YOU WILL NOT BE DISAPPOINTED! Reserve your room(s) NOW!
Séjour de 4 nuits en mai 2024

10/10 Excellent

Errick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The most friendly service we have ever experienced. Beautiful location.
Séjour de 2 nuits en mai 2024

8/10 Bien

rosita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Jaime Castellon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property.
Séjour de 4 nuits en mai 2024

8/10 Bien

Mauricio Jeitani

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buen servicio, opciones de comida variada, personal servicial, pero en cuanto al servicio en la playa para la colocación de sombrillas y limpieza en las camastras de la playa, deficiente.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Ibn Abdul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing
Séjour de 4 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Ibn, Thank you for your rating. We are happy to read you enjoyed your stay with us. We look forward to welcome you again on your next trip to Cancun!

8/10 Bien

Rohan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Na
Séjour de 3 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Rohan, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Zara

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Zara, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Juan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the service also the variety of drinks they offer pools are clean awesome place food is good
Séjour de 4 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Juan, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our service, drinks, and pool amenities. We strive to provide a memorable experience for all our guests. Looking forward to welcoming you back soon!

10/10 Excellent

Teo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Teo, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Sevan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very satisfied 😊 we enjoyed our staying for 6 days, the service, food, cleaning, restaurants, entertainments were amazing and very friendly staff members, 5 star's.
Séjour de 5 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Sevan, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing stay with us and enjoyed everything from our service and food to our entertainment and friendly staff. We look forward to welcoming you back soon for another 5 star experience at #MyCoralBeach!

10/10 Excellent

Fabian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent.
Séjour de 2 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Fabian, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with us! We look forward to welcoming you back soon!

6/10 Satisfaisant

Haseeb

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Service was very poor - waiter barely attended to you. Fold always arrived very late and super cold.
Séjour de 4 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Haseeb, Thank you for your feedback. We apologize that we did not meet your expectations. Your comments will help us improve our service, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Satisfaisant

Amber

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
It was a decent stay. Many children and not a lot of activities but overall ok
Séjour de 4 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Amber, Thank you for your feedback! We're glad to hear you had an overall pleasant stay. We hope to welcome you back soon!

10/10 Excellent

Charles Nathaniel

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is amazing, friendly and helpful. The views from the rooms are spectacular. The food is excellent. I’ve been here twice and loved it both times
Séjour de 5 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Charles, Thank you so much for your wonderful review! We're thrilled to hear that you've enjoyed your stays with us. Our team takes great pride in providing exceptional service, and we're delighted that you found our staff, views, and food to be outstanding. We can't wait to welcome you back for your next visit!

6/10 Satisfaisant

Sajid

Les points faibles : Personnel et service
It was ok
Séjour de 3 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear, Thank you for your rating. We look forward to hosting you again.

8/10 Bien

Inci

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was overall a great experience. The hotel is a bit old but maintained and cleaned well. All the bathrooms in the restaurants, lobby, pool area was always clean. Some of the restaurants were awesome and some were okay. The service at the one in the pool area which serves seafood was not good. Unfortunately we noticed that the waitresses were very attentive to the customers who gave tips when they first sat down at the table. Tipping in my opinion should happen if the service is nice which happens after the service is finished. Waitresses shouldn’t treat customers differently based on the upfront tipping. That was sad to see. However in the Mexican restaurant and in the Steakhouse we got 5-star service and kindness which was really nice. The buffet restaurant which was open for breakfast/lunch/dinner was pretty warm inside. The condensation from the vents were dripping on the tables and chairs. That restaurant needs a bit of upgrade. The food in every restaurant was really good. We as a family of four with little kids ate any kind of food but never felt any discomfort which speaks to the fact that everything was good quality and fresh. The pool was big and clean. The room service was great. They visited our room multiple times a day to clean, refill the mini fridge, coffee station, snacks and for turndown service.
Séjour de 4 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Inci, Thank you for sharing your detailed feedback! We're delighted to hear that you had an overall great experience and enjoyed our clean facilities, diverse dining options, and exceptional service in our restaurants. We appreciate your comments regarding the service at the pool area and the buffet restaurant. Your insights are invaluable and will be addressed with our team to ensure we continue to improve. We hope to welcome you and your family back soon for an even better stay.

10/10 Excellent

Abel alejandro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buen servicio
Séjour de 7 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Estimado Abel, ¡Gracias por sus amables palabras! Nos alegra saber que disfrutaron de nuestro servicio. ¡Esperamos darles la bienvenida de nuevo en Grand Fiesta Americana Coral Beach Cancún en su próximo viaje a Cancún!

10/10 Excellent

Meesun, Corinth

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our second year back to the resort. As usual, excellent, friendly staff, savory food, and top-notch service. Made our family trip once again fun, memorable and very pleasant. Thank you!
Séjour de 3 nuits en mai 2024

8/10 Bien

Susana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buena y ya en proceso de remodelación.
Séjour de 4 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Estimada Susana, ¡Gracias por su comentario! Así es, estamos emocionados por las renovaciones en curso y no podemos esperar a compartir los resultados. ¡Les esperamos pronto en Grand Fiesta Americana Coral Beach Cancún!

10/10 Excellent

Esperanza

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the beach very clean, will definitely consider going back
Séjour de 7 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Esperanza, Thank you so much for your kind words! We're thrilled to hear you enjoyed our beach. We look forward to welcoming you back soon!

10/10 Excellent

RALSTON

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luxurious property
Séjour de 6 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Ralston, Thank you for your rating. We are happy to read you enjoyed our luxurious property. We look forward to welcome you again on your next trip to Cancun!

8/10 Bien

Sumit

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property was nice but some of the facilities are old.
Séjour de 3 nuits en mai 2024
Réponse de Comment from Hotel Management le 21 mai 2024
Dear Sumit, Thank you for your feedback. We appreciate you highlighting areas for improvement. We're continuously working on enhancing our facilities to ensure a better experience for all our guests.

10/10 Excellent

Hanwool

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Comment from Hotel Management le 24 mai 2024
Dear Hanwool, Thank you for your rating. We look forward to welcome you again on your next trip to the Caribbean!

10/10 Excellent

Kiara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good food excellent service a good experience for first time
Séjour de 3 nuits en mai 2024
Réponse de Comment from Hotel Management le 21 mai 2024
Dear Kiara, Thank you for your kind words! We're delighted to hear you enjoyed the food and service. We hope to welcome you back for another great experience soon!

10/10 Excellent

Ricardo, Schertz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fiesta Grand was really nice. Our room was very spacious clean and had a great balcony. The Dining options were excellent. Swimming pool was great and the beach was nice. The resort staff (dinning, outdoor activities, bars, house keeping, room service, and others) was very courteous, professional, and very helpful. They all addressed us with a big smile and treated us like we were very special to them and ensured all our needs were met. We had a great time. The only area I feel could use some improvement was the nightly entertainment. With the exception of our last night there, the entertainment was a bit dull. All in all, I loved our stay at the resort and I do plan to return.
Séjour de 4 nuits en mai 2024
Réponse de Comment from Hotel Management le 21 mai 2024
Dear Ricardo, Thank you for your detailed feedback! We're delighted to hear that you enjoyed your room, dining options, and the hospitality of our staff. We appreciate your comments about the nightly entertainment and will work on enhancing this aspect. We look forward to welcoming you back to Grand Fiesta Americana Coral Beach Cancun!

10/10 Excellent

Jose

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really loved how everything was at my reach for my family. Easy access to the beach from the pool area and really enjoyed the food and service from all of the workers. This was a very friendly hotel for families and loved the kids club and sports lounge.
Séjour de 4 nuits en mai 2024
Réponse de Comment from Hotel Management le 21 mai 2024
Dear Jose, Thank you for your kind words! We're delighted to hear that you and your family enjoyed the convenient beach access, our culinary offer, and friendly service. It's great to know the kids club and sports lounge were a hit. We hope to welcome you back soon!

10/10 Excellent

Navjot

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything’s so well and good
Séjour de 4 nuits en mai 2024
Réponse de Comment from Hotel Management le 21 mai 2024
Dear Navjot, Thank you for your rating. We are happy to read you enjoyed your recent stay with us. We look forward to welcome you again on your next trip to the Caribbean!

10/10 Excellent

Luis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 7 nuits en mai 2024
Réponse de Comment from Hotel Management le 21 mai 2024
Dear Luis, Thank you for your rating. We're thrilled to read you found your recent stay to be excellent. We look forward to welcome you again on your next trip to Cancun!

4/10 Médiocre

Weiwen

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A lot of amenities listed on the website were no longer available. The building looked old and outdated. Part of the building had no AC (out of service). Restaurants were short staffed so wait time for food was long. Terrible experience.
Séjour de 5 nuits en mai 2024
Réponse de Comment from Hotel Management le 21 mai 2024
Dear Weiwen, Thank you for your feedback. We're sorry we didn't meet your expectations during your stay. We understand your concerns about the amenities, building condition, and restaurant wait times. We will address these issues with the correspondent departments to improve our guests' experience. We appreciate your comments and hope you'll consider giving us another chance in the future.

8/10 Bien

Reggie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good food, nice beach. Best property we have stayed at in Cancun.
Séjour de 3 nuits en mai 2024
Réponse de Comment from Hotel Management le 21 mai 2024
Dear Reggie, Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our culinary offer and the beach during your stay. We look forward to hosting you again on your next trip to Cancun!