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Avis sur Hilton Cambridge City Centre

4 out of 5
Hilton Cambridge City Centre
20 Downing Street, Cambridge, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 605 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 277 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 1001." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne adresse
Hôtel très bien situé à quelques minutes à pied de toutes les visites , personnel très souriant et disponible, chambre très confortable et propre. Nous avons apprécié notre séjour.
Séjour de 2 nuits en mai 2022

10/10 Excellent

Karim

Séjour de 2 nuits en octobre 2021
Réponse de jw le 22 nov. 2021
Thank you for your positive score. We are delighted that you have enjoyed your stay with Hilton Cambridge

10/10 Excellent

Herve

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel. Les prix sont conséquents mais il y a la qualité en face.
Séjour de 1 nuit en janvier 2020
Réponse de Jan le 6 janv. 2020
Thanks for choosing to stay with us. We appreciate your feedback. I am glad to hear that your have enjoyed your stay.

8/10 Bien

KAMAL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
situation géographique excellent
Personnel très sympathique séjour bien sauf le problème de literie pour moi pas assez large pour deux personnes les dimension des lits de couple à revoir dommage pas de petit frigo dans la chambre
Séjour de 2 nuits en décembre 2019
Réponse de Janelle le 6 janv. 2020
Thanks for choosing to stay with us. We appreciate your feedback and sorry to hear there was an issue. I hope that the issue could have been resolved during your stay and housekeeping was able to assist. I hope that your have enjoyed your stay.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Notre chambre était très propre et soignée. On n'entendait pas les bruits d'extérieur ni des voisins. Le buffet petit-déjeuner était excellent!
Séjour de 1 nuit en septembre 2019
Réponse de Jan le 17 sept. 2019
Thank you for the positive score and comments, we are delighted that you enjoyed your time with us.

10/10 Excellent

Ilse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L’hôtel Hilton est bien placé par rapport au centre ville. Le confort est parfait.
Séjour de 1 nuit en août 2019
Réponse de Janelle le 4 sept. 2019
Thank you for the positive score and we are delighted that you enjoyed your time with us

10/10 Excellent

thierry, Monaco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon plan pour la visite de Cambridge
2 jours en famille juste à côté de toutes les activités classiques de Cambridge, dans le grand luxe. Chambre spacieuse pour 4, avec thé/café/chocolat, super petit-déjeuner buffet, salle de fitness etc. Hôtel à quelques minutes à pied seulement des universités, des musées, des barques (punt)
Séjour de 2 nuits en août 2019
Réponse de Jan le 9 sept. 2019
Thank you for the positive score and comments, we are delighted that you enjoyed your time with us.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très bien situé dans la ville, chambre conforme à la qualité de la chaine.
Séjour de 2 nuits en août 2019
Réponse de Jan le 4 sept. 2019
Thank you for the positive score and we are delighted that you enjoyed your time with us

10/10 Excellent

Emmanuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2019
Réponse de Jan le 4 sept. 2019
Thank you for the positive score and we are delighted that you enjoyed your time with us

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Chambre petite et vielle. Pas vraiment un hilton. Plutot un 3 etoiles a l'ancienne. Sinon l'hotel est bien situé
Séjour de 1 nuit en août 2019

8/10 Bien

CECILE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne hôtel chambre restauration et accueil
Très agréable juste une odeur dans la chambre sûrement due aux fortes chaleurs.
Séjour de 1 nuit en juillet 2019
Réponse de Janelle le 30 juil. 2019
Thank you for the score and feedback and glad you enjoyed you time in Cambridge. We value all the feedback provided. I would like to think that we would have tried to make it right during your stay and provide a solution.

8/10 Bien

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Janelle le 16 juil. 2019
Thank you for the positive score and we are delighted that you enjoyed your time with us.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon emplacement, personnel à l'écoute. parfait
Séjour de 3 nuits en avril 2019
Réponse de Janelle le 13 mai 2019
Thank you for the positive score and we are delighted that you enjoyed your time with us.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
j ai aime le petit déjeuné il faisait trop froid à mon goût dans l établissement, la climatisation créait toujours de petits courants d air .
Séjour de 2 nuits en mars 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en mars 2019

6/10 Satisfaisant

arnaud

Bon emplacement mais chambre sombre.
Idéalement placé dans le centre de Cambridge. Personnel avenant et excellents petits dejeuners. Nous avons regretté le manque de luminosité de la chambre famillale qui possède une fenêtre minuscule et un plafond très bas. Nous la déconseillons aux claustrophobes.
Séjour de 1 nuit en août 2018

8/10 Bien

Helene, Quebec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel bien situé
Séjour de 1 nuit en juillet 2018

10/10 Excellent

Carlo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2018

10/10 Excellent

Martine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is very well situated in the Hart of Cambridge.Everything from restaurants to the universities are in walking distance.The staff is friendly,helpful and efficient.
Séjour de 1 nuit en mars 2018

6/10 Satisfaisant

John

Voyage en couple
Les points forts : Propreté et personnel et service
It was okay. Room decor was a bit drab. bathroom was not very modern with a bath and shower curtain. If corporate uniformity is your thing, you may not find it as depressing as I did..
Séjour de 1 nuit en mai 2024
Réponse de Hilton Cambridge City Centre le 13 mai 2024
Dear John, Thank you for sharing your feedback with us. We're glad to hear that you found your stay satisfactory overall. We appreciate your comments regarding the room decor and bathroom, and we'll certainly take this into consideration as we continue to enhance our guest experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best wishes, Hilton Cambridge City Centre

10/10 Excellent

Jeremy

Voyage en famille
Great facility
Séjour de 1 nuit en mai 2024
Réponse de Hilton Cambridge City Centre le 7 mai 2024
Dear Jeremy, Thank you so much for taking the time to rate us 5 out of 5! We're thrilled to hear that you had an excellent experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back for another fantastic stay in the future. We look forward to hosting you again soon!Best wishes, Hilton Cambridge City Centre

10/10 Excellent

Connie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent!
Séjour de 1 nuit en mai 2024
Réponse de Hilton Cambridge City Centre le 7 mai 2024
Dear Connie, Thank you so much for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic stay and awarded us a perfect score. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another outstanding stay in the future!Kind wishes, Hilton Cambridge City Centre

10/10 Excellent

Mary

Séjour de 2 nuits en avril 2024
Réponse de Hilton Cambridge City Centre le 20 mai 2024
Dear Mary,Thank you for rating your stay with us a perfect 5 out of 5! Your feedback is greatly appreciated.We are delighted to know that you had an excellent experience, and we look forward to welcoming you back to Hilton Cambridge City Centre in the future.Warm regards, Hilton Cambridge City Centre

10/10 Excellent

Lord Philip

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was impeccable as well as comfortable, plenty of choice for breakfast, and the hotel is ideally located for getting around Cambridge.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Cambridge City Centre le 29 avr. 2024
Dear Lord Philip, Thank you for your glowing review! We're thrilled to hear that you found your room impeccable and comfortable, enjoyed our breakfast selection, and appreciated our central location in Cambridge. Your positive feedback is greatly appreciated and will be shared with our staff as recognition for their hard work. We look forward to welcoming you back for another fantastic stay in the future!Kind wishes, Hilton Cambridge City Centre

8/10 Bien

Parkin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hilton Cambridge City Centre le 29 avr. 2024
Dear Parkin, Thank you for staying at Hilton Cambridge City Centre. We are thrilled to see that you scored us 4 out of 5. We take every feedback seriously as it helps us to create a more enjoyable experience for our guests. We hope to welcome you back for an improved stay soon!Best wishes, Hilton Cambridge City Centre

10/10 Excellent

Trisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really liked the 1 bedroom suite. It felt like we had our own flat in London and it was only a 7 minute walk to the Vauxhall tube station. Nice breakfast buffet and everyone was very nice!
Séjour de 3 nuits en avril 2024
Réponse de Hilton Cambridge City Centre le 22 avr. 2024
Dear Trisha,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay and found our 1 bedroom suite to be comfortable. However, it seems there may have been a mistake in your review, as we are located in Cambridge, not London. Nevertheless, we're pleased that you appreciated our breakfast buffet and the friendliness of the team.We hope to welcome you to Hilton Cambridge City Centre in the future for an enjoyable stay.Best regards,Hilton Cambridge City Centre

8/10 Bien

Louise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good central location / easy to park with valet parking and easy to then walk to all areas of Cambridge city centre - perfect for gig at the Corn Exchange
Séjour de 1 nuit en avril 2024
Réponse de Hilton Cambridge City Centre le 15 avr. 2024
Dear Louise, We're thrilled to hear that you found our central location convenient and that our valet parking made your visit hassle-free. Thank you for choosing to stay with us, and we hope to welcome you back for another great stay in the future!Kind wishes, Hilton Cambridge City Centre

10/10 Excellent

timothy

Séjour de 1 nuit en avril 2024
Réponse de Hilton Cambridge City Centre le 2 mai 2024
Dear Timothy, Thank you for staying and reviewing Hilton Cambridge City Centre. We are happy to see that you enjoyed your stay with us. We hope to be able to welcome you back again soon. Kind wishes, Hilton Cambridge City Centre

8/10 Bien

Eugene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Small no-frills hotel. Friendly staff, competent maintenance guy, but no bathrobes.
Séjour de 2 nuits en avril 2024
Réponse de Hilton Cambridge City Centre le 8 avr. 2024
Dear Eugene,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and competent.Regarding the bathrobes, please accept our apologies for any inconvenience caused. Bathrobes are indeed provided in our Executive or higher rooms as per brand standard. However, we do offer them upon request for guests who prefer to have them during their stay.We appreciate your understanding and hope to have the opportunity to welcome you back for an even more comfortable experience in the future.Best regards,Hilton Cambridge City Centre

10/10 Excellent

Mauro Fonseca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great stay, staff gave great support
Séjour de 5 nuits en mars 2024
Réponse de Hilton Cambridge City Centre le 4 avr. 2024
Dear Mauro,Thank you for sharing your positive feedback with us! We're delighted to hear that you had a great stay and that our staff provided you with excellent support throughout your time with us.Your satisfaction is our top priority, and we're thrilled that our team contributed to making your experience memorable.We look forward to welcoming you back to the Hilton Cambridge City Centre for another enjoyable stay.Best regards,Hilton Cambridge City Centre

10/10 Excellent

Corina

Séjour de 1 nuit en avril 2024
Réponse de Hilton Cambridge City Centre le 24 avr. 2024
Dear Corina, Thank you for staying and reviewing Hilton Cambridge City Centre. It brings us pleasure to know that you enjoyed your stay. Your review means the world to us. We are looking forward to welcoming you back for another enjoyable stay in the future.Best wishes, Hilton Cambridge City Centre

6/10 Satisfaisant

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hilton Cambridge City Centre le 3 avr. 2024
Dear Catherine, Thank you for taking the time to rate your recent stay at the Hilton Cambridge City Centre. We appreciate your feedback.Your satisfaction is our top priority, and we are committed to providing exceptional service to all our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations.Best regards,Hilton Cambridge City Centre

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hilton Cambridge City Centre le 2 avr. 2024
Dear Richard, Thank you for staying at Hilton Cambridge City Centre and reviewing your experience. We are thrilled to see that you enjoyed your stay and scored us 4 out of 5. We are looking forward to welcoming you back with another say!Kind wishes, Hilton Cambridge City Centre

6/10 Satisfaisant

NARAYANAN

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Fire alarm (which was impossible to stop) went off in the middle of the night all throughout the hotel due to a malfunction! Horrendous experience!
Séjour de 1 nuit en mars 2024
Réponse de Hilton Cambridge City Centre le 2 avr. 2024
Dear Narayanan,We sincerely apologise for the inconvenience caused by the fire alarm during your stay at Hilton Cambridge City Centre. Your comfort and safety are our top priorities, and we understand how distressing it can be to experience such disruptions, especially during the night.Please rest assured that we take incidents like this very seriously, and our team is working diligently to address any malfunctions to prevent future occurrences.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Hilton Cambridge City Centre

10/10 Excellent

Shing Fung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hilton Cambridge City Centre le 26 mars 2024
Dear Shing Fung,Thank you for taking the time to rate your recent stay with us at Hilton Cambridge City Centre. We are thrilled to see that you had a fantastic experience during your time with us. Your perfect score means a lot to us, and we're pleased to have met your expectations.We truly value your feedback and look forward to welcoming you back for another excellent stay in the future.Warm regards,Hilton Cambridge City Centre

10/10 Excellent

anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Lovely stay
Séjour de 1 nuit en mars 2024
Réponse de Hilton Cambridge City Centre le 25 mars 2024
Dear Anthony,Thank you for sharing your experience at Hilton Cambridge City Centre. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!Warm regards,Hilton Cambridge City Centre

10/10 Excellent

Detang, los angeles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hilton Cambridge City Centre le 25 mars 2024
Dear Detang, Thank you for reviewing your stay at Hilton Cambridge City Centre. We are pleased to see that you enjoyed your stay. We hope to welcome you back soon!Best wishes, Hilton Cambridge City Centre

10/10 Excellent

Walid, Teddington

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mars 2024
Réponse de Hilton Cambridge City Centre le 18 mars 2024
Dear Walid, Thank you for taking the time to leave a review. We're glad to hear that you had a good experience during your stay. We appreciate your feedback and hope to welcome you back again soon.Best regards,Hilton Cambridge City Centre

10/10 Excellent

Alison

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My only gripe is the shocking price of parking but that is Cambridge City Centre so ….otherwise I’ve stayed here a couple of times and it’s convenient and pleasant
Séjour de 2 nuits en mars 2024
Réponse de Hilton Cambridge City Centre le 18 mars 2024
Dear Alison,Thank you for your feedback! We understand that parking costs can be a concern in city centers. We appreciate your continued patronage and hope to welcome you back for another convenient and pleasant stay in the future.Best regards,Hilton Cambridge City Centre

6/10 Satisfaisant

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Lukewarm water, slow filling bath. Rowing machine faulty drag factor on the display (approx 40 too low) and lever hardly altered the drag.
Séjour de 2 nuits en mars 2024
Réponse de Hilton Cambridge City Centre le 8 mars 2024
Dear Peter,Thank you for sharing your feedback.We apologise for the issues you experienced with the lukewarm water, slow-filling bath, and faulty rowing machine. Your comments have been shared with the relevant teams for prompt resolution.We appreciate your understanding and hope to welcome you back for an improved experience.Best regards,Hilton Cambridge City Centre

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have stayed there several times. Perfect!
Séjour de 2 nuits en mars 2024
Réponse de Hilton Cambridge City Centre le 6 mars 2024
Dear David, Thank you for your continued loyalty and for taking the time to share your feedback with us. We're thrilled to hear that you've had perfect stays with us several times. Your satisfaction is our utmost priority, and we look forward to welcoming you back for many more wonderful experiences.We're here to ensure your stays are always enjoyable.Warm regards,Hilton Cambridge City Centre

8/10 Bien

Patricia

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Hilton Cambridge City Centre le 26 févr. 2024
Dear Patricia, Thank you for taking the time to leave a review of your recent stay with us. We appreciate your positive rating and are glad to hear that you had an overall enjoyable experience. We hope to have the opportunity to welcome you back in the future for another great stay.Best regards,Hilton Cambridge City Centre

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hilton Cambridge City Centre le 26 févr. 2024
Dear Simon, Thank you for reviewing your recent stay at Hilton Cambridge City Centre. We are thrilled to see that you scored us 10 out of 10 and that you enjoyed your stay. We hope to welcome you back soon!Best wishes,Hilton Cambridge City Centre

10/10 Excellent

Martin

Séjour de 3 nuits en février 2024
Réponse de Hilton Cambridge City Centre le 23 févr. 2024
Dear Martin, Thank you for your recent stay at Hilton Cambridge City Centre! We are thrilled to see that you enjoyed your stay with us. We hope to welcome you back soon.Best wishes, Hilton Cambridge City Centre

10/10 Excellent

Tony, Worthing

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly service & very good facilities
Séjour de 1 nuit en février 2024
Réponse de Hilton Cambridge City Centre le 20 févr. 2024
Dear Tony, Thank you for taking the time to leave us a review! We're delighted to hear that you found our service friendly and enjoyed our facilities during your stay.Your feedback is greatly appreciated, and we look forward to welcoming you back to Hilton Cambridge City Centre in the future.Best regards,Hilton Cambridge City Centre

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous hotel in the best location
A beautiful hotel and great location in central Cambridge. Great for universities, shopping, restaurants and cafeterias. The only negative for me was 2x teabags in the room but this seems to be the trend everywhere. We parked in Grand Arcade overnight which was adjacent to the hotel - this wasn’t clear on the hotel site.
Séjour de 1 nuit en février 2024
Réponse de Hilton Cambridge City Centre le 20 févr. 2024
Dear Helen, Thank you for sharing your feedback with us! We're thrilled to hear that you had a fabulous stay and enjoyed our beautiful hotel in the heart of Cambridge.Your comment about the number of teabags in the room has been duly noted, and we appreciate your understanding regarding this matter. We'll ensure to review our room amenities to better accommodate our guests' needs.We apologise for any confusion regarding the parking, and we'll work on providing clearer information for future guests.We hope to welcome you back for another fantastic stay soon!Best regards,Hilton Cambridge City Centre

8/10 Bien

Hung to

Séjour de 2 nuits en février 2024
Réponse de Hilton Cambridge City Centre le 20 févr. 2024
Dear Hung to, Thank you for taking the time to rate your recent stay with us. We're glad to see that you had a satisfactory experience overall.Your feedback is valuable to us, and we are always striving to improve. We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Hilton Cambridge City Centre

8/10 Bien

Claude

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Conveniently located in the center of Cambridge. The "piano bar" dining area has good food but really bad service.
Séjour de 2 nuits en février 2024
Réponse de Hilton Cambridge City Centre le 14 févr. 2024
Dear Claude, Thank you for choosing to stay at Hilton Cambridge City Centre and for taking the time to share your feedback with us.We're glad to hear that you found our location convenient. However, we're disappointed to learn about your experience with the service in our piano bar dining area. Please accept our sincere apologies for any inconvenience caused.Your feedback is valuable to us, and we will address this issue with our team to ensure that we provide the high level of service that our guests expect and deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience.Best regards,Hilton Cambridge City Centre

6/10 Satisfaisant

Malcolm

Voyage en couple
Les points forts : Propreté
Convenient and friendly staff, breakfast was good but the bedroom aircon wasn’t working & the bath was a dribble. As it was the weekend no maintenance staff to fix.
Séjour de 1 nuit en février 2024
Réponse de Hilton Cambridge City Centre le 12 févr. 2024
Dear Malcolm, Thank you for your recent stay and for sharing your feedback. We're glad you found our staff friendly and enjoyed the breakfast.We apologise for the inconvenience with the air conditioning and bath. We'll address these issues promptly. We hope to welcome you back for a better experience.Best regards,Hilton Cambridge City Centre

6/10 Satisfaisant

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Weekend getaway
Terrific central location. Hotel is a bit tired for the price. However, staff were helpful & friendly. Room was clean. Nice lounge bar with music. Great for a weekend away with quick check in.
Séjour de 1 nuit en février 2024
Réponse de Hilton Cambridge City Centre le 12 févr. 2024
Dear Rebecca,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our central location convenient and our staff helpful and friendly.We appreciate your comments regarding the condition of the hotel, and please rest assured that we're continuously working on improvements to enhance our guests' experiences.We hope to have the opportunity to welcome you back for another weekend getaway in the future.Best regards,Hilton Cambridge City Centre