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Avis sur Novotel Bristol Centre

4 out of 5
Novotel Bristol Centre
Victoria Street, Bristol, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 458 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 395 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 92 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1000." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Valerie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hotel
Très bon séjour au Novotel. Le personnel vraiment agréable. L'hotel bien placé. Parfait pour une virée à Bristol
Séjour de 2 nuits en novembre 2023
Réponse de JM le 9 nov. 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

10/10 Excellent

Delia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous avons été très bien accueillis et très bien renseignés sur la ville. Petit-déjeuner excellent et copieux.
Séjour de 1 nuit en octobre 2023
Réponse de JM le 1 nov. 2023
Merci pour l'excellente critique de notre hôtel! Nous sommes heureux que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.

8/10 Bien

Brasseur

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The service is great, but the bathroom was a bit defective.
Séjour de 5 nuits en août 2023
Réponse de JM le 18 août 2023
Thank you for taking the time to share your feedback and we appreciate your comments regarding the bathroom. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Arnaud

Séjour de 1 nuit en juillet 2023
Réponse de JM le 28 juil. 2023
Many thanks for your 10 out of 10 score in relation to your recent stay with us. We are happy you had a good stay and we hope to welcome you back very soon!

8/10 Bien

andre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé pour visiter bristol
Séjour de 1 nuit en juillet 2023
Réponse de JM le 6 juil. 2023
Merci d'avoir pris le temps de partager vos commentaires. Nous espérons vous accueillir de nouveau dans notre hôtel très bientôt !

6/10 Satisfaisant

Philippe

Séjour de 1 nuit en décembre 2022
Réponse de JM le 6 janv. 2023
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations. It is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Satisfaisant

claire

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Ne vaut pas le prix
Accueil un peu sommaire. Petit déjeuner correct. Chambre très froide : signalé à l’accueil deux fois. Finalement corrigé dernier soir d’un séjour de trois nuits!
Séjour de 3 nuits en novembre 2021

10/10 Excellent

Didier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander
Tres bon sejour lhotel est tres bien situe proche du centre
Séjour de 2 nuits en septembre 2021

8/10 Bien

maude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande cet hotel. Bien placé chambre spacieuse bien equipée Emplacement calme et central
Séjour de 2 nuits en novembre 2019
Réponse de Iain France le 9 déc. 2019
Many thanks for your feedback Maude, happy to see that overall you had a great stay and we appreciate you posting your feedback on hotels.com and look forward to seeing you back at Accor Hotels again very soon, warmest regards, Iain France - General Manager

8/10 Bien

Betty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne adresse
Bien placé près de la gare Chambre spacieuse Et confortable Bon accueil
Séjour de 1 nuit en septembre 2019
Réponse de Iain France le 7 oct. 2019
Glad to hear you enjoyed your stay and found the hotel to be very comfortable. We will certainly look forward to your next stay at Accor Hotels. Warmest regards, Iain France - General Manager

10/10 Excellent

Françoise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Tout était bien ; chambre de dimensions convenables emplacement central Trés bel hall d'entrée d'hotel
Séjour de 1 nuit en juillet 2019
Réponse de Iain France le 12 déc. 2019
Delighted to hear you had a perfect stay, many thanks for letting us know and we will certainly look forward to your next visit back at Accor Hotels. Warmest regards, Iain France - General Manager

8/10 Bien

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business travel
Near King's street, rooms are spaceous and clean. Breakfast a little too expensive but lot of choice and very tasty.
Séjour de 2 nuits en juillet 2019
Réponse de Iain France le 18 juil. 2019
Delighted to learn you had a great business stay with us Jonathan and thanks for leaving you review. We look forward to seeing you again soon, warmest regards, Iain France - General Manager

8/10 Bien

Frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019
Réponse de Iain France le 13 mai 2019
Thanks for your rating Frederic, glad to see you had a good visit and we look forward to seeing you again soon, warmest regards, Iain France - General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2019
Réponse de Iain France le 9 avr. 2019
Many thanks for your rating, delighted to see you had an excellent stay and see you back at Novotel again very soon. Warmest regards, Iain France - General Manager

10/10 Excellent

Louis ETIENNE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Escapade à Bristol
Hôtel très agréable et idéalement placé pour visiter la ville. Très bon accueil
Séjour de 1 nuit en février 2019
Réponse de Iain France le 17 févr. 2019
Enchanté de savoir que vous avez passé un excellent séjour, Louis, merci de nous l'avoir signalé et nous nous réjouissons de votre prochaine visite. Cordialement, Iain France - Directeur général

10/10 Excellent

Alexandre

Séjour affaires en centre ville de Bristol. Très bonne localisation. Chambres standards Novotel, bon petit déjeuner. Parking délicat pour les manoeuves.
Séjour de 1 nuit en novembre 2018
Réponse de Iain France le 2 déc. 2018
Enchanté de savoir que vous avez passé un excellent séjour Alexandre et merci d’avoir posté votre avis. Nous attendons avec impatience votre prochaine visite, Cordialement, Iain France - Directeur Général

8/10 Bien

alexis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de Iain France le 9 août 2018
Many thanks for your rating Alexis, glad to see you had a great stay, see you again soon, warmest regards, Iain France -General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en mai 2018
Réponse de David - Guest Service Manager le 17 mai 2018
Thanks so much for your review, hope to welcome you back to Novotel soon.

8/10 Bien

Tin-bor Victoria, South Bend

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is standard, nothing to talk about
Séjour de 2 nuits en mai 2024
Réponse de JM le 28 mai 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Stephanie

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Loved the hotel, loved the food and drinks, loved the location and loved the staff…great hotel highly recommend it.
Séjour de 2 nuits en mai 2024
Réponse de JM le 24 mai 2024
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us.I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one.

6/10 Satisfaisant

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Hotel is very nice , clean . With good sized rooms as you expect in a Novotel . Only real complaints relate to the heating , as numerous other reviews have mentioned , the internal room temperature of the rooms is locked at 19 degrees . No amount of adjusting of the baffling heater controls ( no instructions provided ) will get it to move up or down . I got the readout to change to 22 degrees and it made zero difference . I then got it to show “off” on the display , it still continued to ( noisily) pump out 19 degree air all night . In the end we took out the provided electric oil radiator , and plugged that in to get some heat into the room . Which brings us to the next problem , mains sockets , or the lack of , our room - 135 , had one single mains socket (That’s a single socket , not a double ) and no USB’s , this is completely unacceptable in this day and age , for a couple staying together With phones. iPads , earbuds etc to charge . Even a Travelodge has at least two double sockets , both with USB’s in their premium rooms , so to have only a single socket in a £100 plus a night room is an insult. Get your act together Novotel , this is penny pinching to an insulting level .
Séjour de 2 nuits en mai 2024
Réponse de JM le 8 mai 2024
Thank you for taking the time to share your feedback about your recent stay with us. We have now adjusted our systems to now work on full air conditioning therefore ensuring the rooms are now cooling. I can also confirm that we are in the process of adding USB sockets to our bedrooms with 1 floor already being complete.We thank you again for your feedback and we hope to welcome you back to our hotel very soon!

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable accommodation.
Séjour de 2 nuits en avril 2024
Réponse de JM le 29 avr. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and only a short walk from city centre. Plenty of amenities and bars/restaurants nearby.
Séjour de 1 nuit en mars 2024
Réponse de JM le 24 avr. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bien

Shabir, Weston Super Mare

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Value for money property
Séjour de 1 nuit en avril 2024
Réponse de JM le 24 avr. 2024
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us.I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de JM le 24 avr. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

SH

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was big for the price. Service staff was kind and helpful.
Séjour de 2 nuits en avril 2024
Réponse de JM le 24 avr. 2024
Thank you for taking the time to share your feedback. We are glad that you had a good stay with us and that the team was kind and helpful. We hope to welcome you back to our hotel very soon!

8/10 Bien

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel convenient for transport links
Séjour de 1 nuit en mars 2024
Réponse de JM le 3 avr. 2024
Thank you for the review of our hotel! We are glad you had a good stay and hope to see you again very soon.

8/10 Bien

john

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I couldn’t fault the property and all the staff were lovely and very helpful My room was very nice and very clean And breakfast was great with a lovely and efficient staff For me the whole stay was perfect ! John Hankins
Séjour de 2 nuits en mars 2024
Réponse de JM le 4 avr. 2024
We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us.I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one.

10/10 Excellent

richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de JM le 26 mars 2024
Thank you for taking the time to share your feedback. We are glad to see that you had a good stay with us and we hope to welcome you back to our hotel very soon!

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de JM le 26 mars 2024
Thank you for taking the time to share your feedback and we are happy to see that your had a good stay with us. We hope to welcome you back to our hotel very soon!

8/10 Bien

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de JM le 25 mars 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Damian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo perfecto…volveremos seguramente
Séjour de 2 nuits en mars 2024
Réponse de JM le 11 mars 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Satisfaisant

Daryl

Voyage en couple
Les points forts : Propreté et personnel et service
A decent enough stay, but the TV had many of the channels missing. To be fair, they offered a new room, but not on after you'd unpacked for a day.
Séjour de 2 nuits en mars 2024
Réponse de JM le 11 mars 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Bien

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Very friendly staff but room only equipped for 1 person (armchair towel tbags etc)
Séjour de 2 nuits en mars 2024
Réponse de JM le 11 mars 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Gilles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything good
Séjour de 1 nuit en février 2024
Réponse de JM le 5 mars 2024
Thank you for taking the time to leave a great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Paula

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Central Bristol Hotel
Very good central location. Spacious rooms.
Séjour de 1 nuit en février 2024
Réponse de JM le 29 févr. 2024
Thank you for taking the time to leave a review of our hotel! We are glad that you were happy with the location and that you enjoyed your stay. We hope to see you again very soon.

2/10 Horrible

Tyler

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de JM le 5 mars 2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bien

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 2 nuits en février 2024
Réponse de JM le 29 févr. 2024
Thank you for taking the time to leave a review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.

10/10 Excellent

Abiodun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de JM le 29 févr. 2024
Thank you for taking the time to leave a review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bien

Andrew

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Ok, but I’ll try to stay elsewhere next time.
The room was ok, a bit rough around the edges feels a bit dated compared to the more modern Premier Inn just up the street. No Aircon in the room which made it hot during the night, the windows did open, but the room faced onto the street where building works were taking place early in the morning. The towel was grubby. The place felt a bit tired. I was also tired after 2 nights of bad sleep due to being hot. The room had a fridge with 2 complimentary cartons of water, I appreciated this.
Séjour de 2 nuits en février 2024
Réponse de JM le 26 févr. 2024
Thank you for taking the time to share your feedback about your recent stay with us. As always we appreciate honest feedback from our guests and we will do what we can to address the issues that you have raised.

10/10 Excellent

Geraldine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de JM le 22 févr. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Stavros

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great choice
Really great hotel. Close to the city centre and the train station. Comfortable and clean room, and very nice restaurant. Great breakfast as well. We really enjoyed our stay there. Staff were really helpful as well.
Séjour de 1 nuit en février 2024
Réponse de JM le 22 févr. 2024
Thank you for the review of our hotel and as always we appreciate the kind feedback your have given! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bien

Leonid

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de JM le 22 févr. 2024
Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Satisfaisant

Samuel

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
.
Séjour de 1 nuit en février 2024
Réponse de JM le 22 févr. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Bien

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de JM le 22 févr. 2024
Thank you for taking the time to leave the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Sardar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Novotel Bristol
Perhaps the food for breakfast could be improved but other than that, everything was great. Thank you.
Séjour de 1 nuit en février 2024
Réponse de JM le 22 févr. 2024
Thank you for the review of our hotel and as always we appreciate the feedback your have given! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Satisfaisant

Adam

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de JM le 22 févr. 2024
Thank you for taking the time to share your feedback about your recent stay with us. We hope to welcome you back to our hotel very soon!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Faulty shower
Very friendly amd helpful reception staff when booking in. Shower did not drain and flooded bathroom. The house keeping member told us she had reported the problem the day before, yet they still booked us into the room. Reception staff offered nothing to resolve the problem, i had to ask for another room so we were able to shower!! Very much delayed our day. Nice breakfast, but overall very disappointing.
Séjour de 1 nuit en février 2024
Réponse de JM le 12 févr. 2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations due to the issues you have brought to our attention.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bien

Elizabeth

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Positives: The staff at the novotel were helpful and friendly. The additional activities for children were appreciated. The bed and bedding were comfy. Rituals toiletries were lovely. Plenty of towels and complimentary water was lovely. Breakfast food was good and gluten free options appreciated. Ways to improve: Decor is very tired and in need of rejuvenation. Carpets had seen better days.At breakfast gluten free options and decaf coffee was not readily avaliable. Once requested it took quite a while to have these items delivered.Children said the sofa beds were uncomfortable. Lots of local conatruction so quite noisy.
Séjour de 1 nuit en février 2024
Réponse de JM le 12 févr. 2024
Thank you for taking the time to leave a review of our hotel! We appreciate the feedback that you have left however we are glad that on the whole you enjoyed your stay and hope to see you again very soon.

8/10 Bien

Ann

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Cold
Although the room was well furnished and comfortable we were cold. There were no instructions for the heater and, although we turned up the thermostat, it took over an hour for the temperature to go up 2 degrees. There did not appear to be any way to have heating without the noisy fan. We enquired at reception and they said they would send maintenance. No one came during the 2 hours we were getting ready to go out and when we returned later in the evening the heating had been turned off! This was disappointing as everything else about our stay was fine.
Séjour de 1 nuit en février 2024
Réponse de JM le 5 févr. 2024
Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I was glad to see that in general you were happy with your stay however I am sorry that your experience did not meet your expectations due to the temperature in your room.We very much appreciate your sharing your concerns therefore giving us the opportunity to address them and it is our hope that you will give us the opportunity to better serve you in the near future.