Avis sur Leonardo Royal Hotel Brighton Waterfront
Leonardo Royal Hotel Brighton Waterfront
Kings Road Brighton, Brighton, England
Avis
8,4
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Jerome Pesenti le 4 mai 2024
Dear BROTONNE,It was so nice to see that everything was parfait. It is important to us and I will share your feedback with the team.I thank you for your review and look forward to see you again soon.Kind regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
LAURE
28 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très bien
LAURE
Séjour de 3 nuits en décembre 2023
Réponse de Jerome Pesenti le 28 déc. 2023
Dear LAURE,I was delighted that you had a great time with us and that you liked our breakfast and felt that the team was top.I would like to thank you for your review and look forward to welcome you back dans le future. Best regards,Jerome PesentiGuest Relations Manager
8/10 Bien
Isabelle
Voyage en groupe
30 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isabelle
Séjour de 5 nuits en avril 2023
Réponse de Jerome Pesenti le 4 mai 2023
Good afternoon Isabelle,Thank you for sharing your lovely feedback following your recent visit at the Waterfront.I am delighted to read that you liked our breakfast and that you managed to make the most of our location. Thank you for your time and we are looking forward to your next visit at our hotel.Best regards,Jerome PesentiGuest Relations Manager
8/10 Bien
Maxime
Voyage en groupe
5 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maxime
Séjour de 2 nuits en avril 2023
Réponse de Jerome Pesenti le 6 avr. 2023
Dear Maxime,I would like to thank you for your 8/10 review and hope to welcome you back in the future.Best regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
christine
9 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
christine
Séjour de 1 nuit en août 2022
Réponse de Jerome Pesenti le 12 août 2022
Dear christine,
Many thanks for your 10/10 review.
I am so pleased your scores reflect a great stay with us.
We hope to have the opportunity to welcome you back at the Waterfront very soon.
Kindest regards,
Jerome Pesenti
Guest Relations Manager
6/10 Satisfaisant
Emma
Voyage en groupe
26 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Emma
Séjour de 1 nuit en mai 2024
Réponse de Jerome Pesenti le 27 mai 2024
Dear Emma,I was sorry and disappointed to read about your breakfast experience. I was also sorry for the room mixed up. I would like to apologise for those matters. I will make sure to investigate those matters further and I thank you for your review.We hope to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations manage
10/10 Excellent
Ann
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 2 nuits en mai 2024
Réponse de Jerome Pesenti le 26 mai 2024
Dear Ann,I was pleased to see that the team went over and beyond for your anniversary. This is important to us and I thank you for your review.I will share your comments with the team and look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Michael
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de Jake Albiston - Duty Manager le 21 mai 2024
Dear Michael,We are thrilled to read you had such a fantastic time at the hotel. Finding the property fantastic thanks to its close proximity to Brighton's lovely beaches. We look forward to welcoming you back to the hotel for another great stay.Kind regards,
8/10 Bien
Claire
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claire
Séjour de 1 nuit en mai 2024
Réponse de Jerome Pesenti le 18 mai 2024
Dear Claire,Thank you for your 4/5 review.We look forward to welcome you back soon.Best regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Simon
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Séjour de 1 nuit en mai 2024
Réponse de Jerome Pesenti le 14 mai 2024
Good afternoon Simon and many thanks for your feedback.It was good to see that you felt that the team was friendly and that you managed to make the most of our great location.I will share your feedback with the team and look forward to welcome you back.Best regards,Jerome PesentiGuest Relations Manager
6/10 Satisfaisant
Rebecca
Voyage en famille
12 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Rebecca
Séjour de 2 nuits en mai 2024
Réponse de Jerome Pesenti le 13 mai 2024
Dear Rebecca,I was sorry to read about what you found under your bed and that you experienced some noise disturbances. I would like to apologise for those matters and will ensure to pass on your feedback to the team. We hope to welcome you back in the future for a better experience.Kind regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Sarah
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en mai 2024
Réponse de Jerome Pesenti le 12 mai 2024
Dear Sarah,Many thanks for choosing to stay at Leonardo Royal Brighton Waterfront and taking the time to write a review. I am so pleased your scores reflect a great stay with us and liked our view and felt that our room was spacious. I will make sure to share your comments with the rest of the team. We hope to have the opportunity to welcome you back at the Waterfront very soon.Kindest regards,Jerome PesentiGuest Relations Manager
8/10 Bien
Logan
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Logan
Séjour de 2 nuits en mai 2024
Réponse de Jerome Pesenti le 7 mai 2024
Good morning Logan,It was great to see that you you felt that the team was phenomenal and I will share this lovely comment with Teo and the rest of the team. I am sorry that you experienced some noise disturbances. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager
10/10 Excellent
Conor, Wembley
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conor
Séjour de 1 nuit en mai 2024
Réponse de jerome Pesenti le 7 mai 2024
Dear Conor, Thank you for your feedback. We do really appreciate all the reviews and we are glad to see that you enjoyed your upgrade and breakfast. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager
10/10 Excellent
Kyle
Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kyle
Séjour de 1 nuit en mai 2024
Réponse de Jerome Pesenti le 6 mai 2024
Hello Kyle and thank you for your 5/5 review.I am thrilled that you had a great time and I look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Nicole
4 mai 2024
Les points forts : Propreté et personnel et service
Nicole
Séjour de 1 nuit en mai 2024
Réponse de Jerome Pesenti le 6 mai 2024
Dear Nicole,Many thanks for your 5/5 review.We look forward to see you again soon.Best regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Lucia
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucia
Séjour de 2 nuits en mai 2024
Réponse de Jerome Pesenti le 4 mai 2024
Dear Lucia, Thank you for your feedback. We do really appreciate all the reviews and we are glad to see that you liked our leisure club. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager
10/10 Excellent
Liz
Voyage en couple
3 mai 2024
Les points forts : Propreté et personnel et service
Liz
Séjour de 1 nuit en mai 2024
Réponse de jerome Pesenti le 4 mai 2024
Good morning Liz and thank you for your feedback. I was delighted to see that everything was top notch.We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager
10/10 Excellent
Catherine
Voyage en famille avec de jeunes enfants
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 4 mai 2024
Dear Catherine,I was pleased to see that the kids loved the pool and that you felt that the service was excellent.I would like to thank you for your review and I look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager
8/10 Bien
Guillaume
Voyage en couple
3 mai 2024
Les points forts : Personnel et service
Guillaume
Séjour de 1 nuit en mai 2024
Réponse de Jerome Pesenti le 3 mai 2024
Dear Guillaume, Thank you for your feedback. We do really appreciate all the reviews and we are glad to see that you had a great stay with us. I was also pleased that you liked our location and felt that the team was friendly. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager
8/10 Bien
Graham, Calgary
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Graham
Séjour de 2 nuits en avril 2024
Réponse de Jake Albiston - Duty Manager le 2 mai 2024
Dear Graham,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel well-located and appreciated the amenities and nearby attractions.However, we sincerely apologise for the initial inconvenience with the room assignment. It's disappointing to hear that the room you initially received did not meet your expectations in terms of size and amenities. Your satisfaction is important to us, and we regret any frustration or inconvenience this may have caused.We're glad to hear that we were able to promptly address your concerns and provide you with a more comfortable room for the remainder of your stay. We appreciate your understanding and hope that despite this initial setback, you were able to enjoy the rest of your stay with us. Should you choose to stay with us again in the future, we'll make every effort to ensure you have a seamless and enjoyable experience from start to finishKind regards,.
10/10 Excellent
Chloe
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chloe
Séjour de 4 nuits en avril 2024
Réponse de Jake Albiston - Duty Manager le 2 mai 2024
Dear Chloe,Thank you for your lovely review! We're delighted to hear that you had an excellent stay and that you found our location perfect for exploring both the lanes and the beach. We'll be sure to pass your compliments along to Ken; he'll be thrilled to hear that he contributed to your positive experience. We look forward to welcoming you back for another wonderful stay in the future!Kind regards,
8/10 Bien
Amy
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 3 nuits en avril 2024
Réponse de Jake Albiston - Duty Manager le 2 mai 2024
Dear Amy,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel's location great, especially due to our proximity to the Lanes. We appreciate your comments regarding the cleanliness of our hotel and the comfort of our rooms.We understand your observation about some rooms facing the interior lobby, and we apologise if this impacted your experience. Exploring Brighton's vibrant surroundings is indeed part of the charm, and we're glad you enjoyed it. We hope to have the pleasure of welcoming you back for another comfortable stay in the future.Kind regards,
10/10 Excellent
Georgina
Voyage en groupe
30 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Georgina
Séjour de 1 nuit en avril 2024
Réponse de Jake Albiston - Duty Manager le 1 mai 2024
Dear Georgina,Thank you for your lovely review of our hotel. We are delighted to read you had such a great stay with us and that you found our staff amazing, in particular our concierge Ken. We will be sure to pass your good words on to him! We hope to welcome you back to our hotel in the future for another fantastic stay.Kind regards,
10/10 Excellent
Piyush
29 avr. 2024
Piyush
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 20 mai 2024
Dear Piyush, Thank you for your 5/5 feedback. We do really appreciate all the reviews and we are glad to see that you had a great stay with us. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager
8/10 Bien
Robin
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robin
Séjour de 1 nuit en avril 2024
Réponse de Jake Albiston - Duty Manager le 29 avr. 2024
Dear Robin,Thank you for visiting Leonardo Royal Brighton Waterfront. We are pleased to see that you had a great time whilst staying with us and we are especially happy that you found our staff nice. We look forward to welcoming you back to the hotel in the future.Kind regards,
10/10 Excellent
Rob, Sidney
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rob
Séjour de 2 nuits en avril 2024
Réponse de Jake Albiston - Duty Manager le 29 avr. 2024
Dear Rob,Thank you for taking the time to share your experience with us. We're thrilled to hear that Ken, our concierge, was able to provide you with helpful suggestions for places to see in Brighton. It's wonderful to know that you found our hotel's location to be so convenient, right in the heart of key attractions such as the pier, restaurants, and The Lanes. Additionally, we're glad you found the proximity to the bus stop convenient. We hope to have the pleasure of welcoming you back to our hotel in the future!Kind regards,
10/10 Excellent
Christopher
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 2 nuits en avril 2024
Réponse de Jake Albiston - Duty Manager le 28 avr. 2024
Dear Christopher,Thank you so much for your lovely review. We are delighted to hear that you had such a fantastic time at our hotel. We look forward to welcoming you back in the future.Kind regards,
8/10 Bien
Laura
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Laura
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 28 avr. 2024
Dear Laura,I was pleased to see that you enjoyed your girls trip but I am sorry that you found the toilet flush challenging.I would like to thank you for your review and look forward to see you again soon.Kind regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Rose
Voyage en groupe
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rose
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 7 mai 2024
Dear Rose,many thanks for your 5/5 review.it was lovely to see that you liked our location, I am sorry that you experienced some shortfalls with our coffee and I apologise for this matter. I wish you a lovely day and look forward to see you again soon.best regards,Jerome PesentiGuest Relations Manager
8/10 Bien
glen
27 avr. 2024
glen
Séjour de 1 nuit en avril 2024
Réponse de Jake Albiston - Duty Manager le 17 mai 2024
Dear Glen,Thank you for visiting Leonardo Royal Brighton Waterfront. It is fantastic to see that you had a great time at the hotel, and we hope you enjoyed your time in Brighton too. We hope to have the opportunity to welcome you back in the future.Kind regards,
10/10 Excellent
Amanda
Voyage en couple
27 avr. 2024
Amanda
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 27 avr. 2024
Dear Amanda, I was delighted to see that you had a great time and that you rated us 5/5 and I would like to thank you for taking the review us. We will all look forward to welcome you back in the future.Best regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Eirini
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eirini
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 26 avr. 2024
Dear Eirini,thank you for your 5/5 review.We hope to see you soon again.Kind regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Kate
Voyage en groupe
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kate
Séjour de 1 nuit en avril 2024
10/10 Excellent
Tommy
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tommy
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 22 avr. 2024
Dear Tommy,It was nice to see that you liked our location as well our lobby. I would like to thank you for taking the time to give us some feedback and will look forward to see you again soon.With my warm regards,Jerome PesentiGuest Relations Manager
8/10 Bien
sarah
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sarah
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 22 avr. 2024
Dear Sarah,It was nice to see that you liked our location and that you received a friendly welcome. I thank you for your review and look forward to see you again soon.Best regards,Jerome PesentiGuest Relations Manager
8/10 Bien
Alyce
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alyce
Séjour de 3 nuits en avril 2024
Réponse de Jake Albiston - Duty Manager le 16 avr. 2024
Dear Alyce,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our great location and delicious breakfast during your stay.We apologise for the hiccup with the room cleaning on the first day and any inconvenience caused by the language barrier with our cleaner. Rest assured, we'll address this issue with our housekeeping management.Regarding the leisure facilities, we understand your concerns and appreciate your feedback. We will pass this on to the staff at the leisure centre.It's wonderful to hear that you and your partner would consider returning to our hotel if you come back to Brighton. We look forward to welcoming you back and providing you with another enjoyable stay.Kind regards,
10/10 Excellent
Colin
Voyage en couple
15 avr. 2024
Colin
Séjour de 3 nuits en avril 2024
Réponse de Jake Albiston - Duty Manager le 16 avr. 2024
Dear Colin,Thank you for visiting Leonardo Royal Brighton Waterfront. We are delighted you had such an excellent experience at our hotel. We hope to welcome you back soon.Kind regards,
10/10 Excellent
natasha
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
natasha
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 15 avr. 2024
Dear natasha,I was delighted to see that you enjoyed your time and that the kids like our room and pool.I thank you for your review and look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager
6/10 Satisfaisant
Scott
14 avr. 2024
Scott
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 5 mai 2024
Dear Scott,I was disappointed to see that you rated us 3/5 and I am sorry that you did not have a great stay.I wish you a great day and hope to welcome you back for a better experience.Kind regards,Jerome PesentiGuest Relations Manager
8/10 Bien
Tina
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tina
Séjour de 2 nuits en avril 2024
Réponse de Jerome Pesenti le 14 avr. 2024
Good afternoon Tina and thank you for your 4/5 review. I hope to welcome you back very soon Kind regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Hayley
Voyage en famille avec de jeunes enfants
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hayley
Séjour de 3 nuits en avril 2024
10/10 Excellent
Natalie
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natalie
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 13 avr. 2024
Dear Natalie,I was delighted to see that you had a 5/5 stay and hope to welcome you back in the future.Best regards,Jerome PesentiGuest Relations Manager
8/10 Bien
john
11 avr. 2024
Les points forts : Propreté et personnel et service
john
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 12 avr. 2024
Dear John,I would like to thank you for your review and look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
patrick
Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
patrick
Séjour de 2 nuits en avril 2024
Réponse de Jerome Pesenti le 9 avr. 2024
Dear patrick,I would like to thank you for your review.It was nice to see that you liked our location and that Juan was at service. I will share your comments with him and the rest of the team.We look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Tom
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tom
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 9 avr. 2024
Good afternoon Tom and thank you for your review.It was lovely to see that you liked our rooms and bed. I would like to thank you for your review and look forward to welcome you back soon.Best regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Edward, Petit Valley
Voyage en famille avec de jeunes enfants
9 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Edward
Séjour de 2 nuits en avril 2024
Réponse de Jerome Pesenti le 9 avr. 2024
Dear Edward,I would like to thank you for your 5/5 review.I was delighted to see that you liked our location and look forward to see you again soon.Best regards,Jerome PesentiGuest Relations Manager
10/10 Excellent
Tsz Yin
7 avr. 2024
Tsz Yin
Séjour de 2 nuits en avril 2024
Réponse de Jerome Pesenti le 28 avr. 2024
Dear Tsz Yin,I would like to thank you for your 5/5 review and hope to see you soon again very soon.With my best regards,Jerome PesentiGuest Relations Manager
6/10 Satisfaisant
Simon
Voyage en famille
6 avr. 2024
Les points forts : Personnel et service
Simon
Séjour de 1 nuit en avril 2024
Réponse de Jerome Pesenti le 7 avr. 2024
Dear SimonThanks for sharing your views on your recent stay at the Waterfront.I was sorry to see that you felt that the hotel was a little tired but pleased that you found the team lovely. I will share your comments with the team. We look forward to welcoming you back for a better experience!With my regards,Jerome PesentiGuest Relations Manager
8/10 Bien
Carol
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Carol
Séjour de 1 nuit en avril 2024
Réponse de jerome Pesenti le 7 avr. 2024
Good morning Carol and thank you for your review.I was thrilled to see that you felt that the team was fantastic and that we provide 5 stars customer service. This is an amazing compliment that I will share with the team. Please accept my apologies about the noise disturbances that occurred,We all look forward to see you soon again.Jerome PesentiGuest Relations Manager