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Avis sur Village Hotel Bracknell

4 out of 5
Village Hotel Bracknell
Bagshot Road, Bracknell, England

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 97 avis sur 256." "
Note des voyageurs de 8 (Bien), d’après 62 avis sur 256." "
Note des voyageurs de 6 (Satisfaisant), d’après 42 avis sur 256." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 256." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 256." "

7,8/10

Propreté

7,6/10

Personnel et service

8,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

David

Séjour de 1 nuit en juin 2022
Réponse de Village Bracknell Main Reception le 24 juil. 2022
Dear David Thank you so much for taking the time to review your stay with us. I am sorry that we did not get everything right for you. I can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future. Regards

2/10 Horrible

Anh

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Team VBK le 11 avr. 2024
Dear Anh,Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve.We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind Regards,Village Bracknell Reception

10/10 Excellent

Duncan

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en mars 2024
Réponse de VBK le 2 avr. 2024
Dear Duncan,Thank you so much for taking the time to review your stay with us. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Warm regards,Village Bracknell Reception

10/10 Excellent

Keitan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is absolutely outstanding. It’s clean and modern and the staff are so welcoming. Absolutely amazing hotel and can’t wait to stay here again!
Séjour de 1 nuit en mars 2024
Réponse de VBK le 31 mars 2024
Dear Keitan, Thank you so much for taking the time to review your stay with us. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Warm regards,Village Bracknell Reception

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en février 2024
Réponse de VBK le 26 févr. 2024
Dear LindaThank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

8/10 Bien

Steven

Séjour de 1 nuit en février 2024
Réponse de VBK le 23 mars 2024
Dear StevenThank you so much for taking the time to review your stay with us. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Warm regards,Village Bracknell Reception

10/10 Excellent

Mate

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
really quiet, good room comfort, can't believe you guys carried the room service trolley up the stairs - didn't have coffee replenished in the room, would have preferred if there was cold platter choice for breakfast
Séjour de 2 nuits en février 2024
Réponse de VBK le 17 févr. 2024
Dear Guest, Thank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

10/10 Excellent

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Rzeszow Grand Boutique Hotel
A great hotel, staff were amazingly helpful and polite. The room whilst small was very comfortable and the bed amazingly so. It also had a very nice bathroom. The architecture was also lovely. We also got to use the pool and spa all to ourselves. All I would say is that if you plan to stay on a Friday night you might want to ask for a room where the sound of club music in the basement is less audible. For me it wasn’t a problem as a music lover, the rhythmic sounds of the music actually sent me to sleep.
Séjour de 3 nuits en janvier 2024
Réponse de VBK le 17 févr. 2024
Dear Guest, Thank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

8/10 Bien

Nicole

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great Hotel for the value
Overall we really enjoyed this hotel. The aesthetics of it were great and it was super clean and comfortable. My only criticism is that the staff in the restaurant aren’t the most helpful. We stood around waiting for service multiple times (as did other guests). We even ordered room service and I had to go down and ask about it bec it didn’t show up more than 1/2 hour after its expected time. They had to reorder it and finally delivered it to our room. The breakfast was great the first morning we had it, but the 2nd day they started clearing everything out early.
Séjour de 2 nuits en février 2024
Réponse de VBK le 17 févr. 2024
Dear Guest, Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind RegardsVillage Bracknell Reception

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Kassandra le 4 févr. 2024
Dear Paul, Thank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

6/10 Satisfaisant

Susan

Voyage en groupe
Very basic rooms but had what was needed. Rooms cold and no instructions on how to use heating device.
Séjour de 1 nuit en janvier 2024
Réponse de Kassandra le 30 janv. 2024
Dear Guest, Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind RegardsVillage Bracknell Reception

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Decent Hotel
My go to hotel in Bracknell - foods spot on, gyms great, rooms are decent. Could do with more light in the rooms, they’re very dark. And this time around my bedding was dirty which wasn’t nice!
Séjour de 1 nuit en janvier 2024
Réponse de Kassandra, VBK le 27 janv. 2024
Dear Guest, Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind RegardsVillage Bracknell Reception

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Kassandra - VBK le 27 janv. 2024
DearThank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté
Not the normal Village standard
My first room there was toilet paper down the toilet, I flushed it and it was blocked, the hotel was unable to send anyone to unblock it, I asked to be moved, the new room was 2 single beds, the sheets were clean, the room looked as if it hadn't been hoovered since New year's, as there was party popper string on the floor, among other bits, the overall house keeping is not good, as the corridors was dirty also.
Séjour de 1 nuit en janvier 2024
Réponse de Kassandra, VBK le 27 janv. 2024
Dear Guest, Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind RegardsVillage Bracknell Reception

4/10 Médiocre

Mark

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Although a new hotel, the room was in desperate need of: (I) a deep clean; and (II) proper lighting in the room.
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Charlotte

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, confort de la chambre
Uncomfortable Stay at VH Bracknell
I had the most awful experience at the hotel and would request a full refund. I have raised my complaint with two managers both Charlie and Josie. My complaint is directly against two staff members who caused me to feel very uncomfortable. Aside from this the cleaners failed to change my towels or bedding for my second night. The shower was dirty, my bedding on arrival had two stains on the sheet
Séjour de 2 nuits en décembre 2023

8/10 Bien

Helen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice but….
We stayed here before going to lapland uk. Loved the bustly vibe, busy with gym, restuarant and pool. Stayed with my husband and my 8 year old. we went swimming and got told after 10 minutes we had to get out as end of family swim. Wasn’t happy as another family were allowed to stay in longer and when I mentioned it they said was due to another issue in the hotel. Still not fair as it was sectioned off on the other side for adult lane swimming so wouldn’t have hurt to let us stay in the pool as well. The room was freezing and no matter what we did on the temperature gauge nothing changed. Think it’s set on no heating! Ordered dinner in the restaurant and 50 minutes later asked where the food was and told they had not cooked our order as it had got missed and will cook straight away. I chose the healthy noodle dish and it was bland and mostly full of cabbage! The staff were friendly bit we just had a few issues in our stay which ruined it slightly.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Not what we were expecting.
It’s seems like an all singing, all dancing hotel but it’s like it’s been made by ikea. The room window was screwed shut yet had an almighty breeze and you can hear word for word any conversation outside. The walls/ceiling were like it’s made of paper, the noise from the upstairs room was unbearable and they were only walking around. It made it very tricky for our young children to fall asleep. It’s a shame as the room itself was clean and comfy but it’s the structure that has let it down. Self check in was easy and there’s a lovely member of staff there just to make sure everything’s ok. However that was the only good customer service we had as the restaurant was awful across all areas. Service was extremely slow and rude which isn’t great with children as they get restless easy.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

David

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Mo

Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Tarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Nice hotel with just 2 issues
Hotel was lovely and modern, easy self check in on the tablets which was great and nice reception / refreshments area. Only 2 reasons for lower score…. Car park was chargeable and super busy and hard to get a space, became hard work to try squeeze in last remaining space and then had to add it to our room charge. Secondly, our room shower was totally blocked, couldn’t even get a shower without it overflowing everywhere. No phone in room and in a rush to leave so husband couldn’t shower and I had to use 3 towels to stop it going through the floor! A cleaner has to have seen this when cleaning as it was so quickly over flowing. At lease with a phone in the room could have raised with reception.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

William

Voyage d’affaires
Les points faibles : Personnel et service
Van broken into
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Debbie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Iris

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was good food was awful and soo over priced would definitely not eat here again.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Kirsten

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Not a pleasant stay
We checked in the key wouldn’t register. Went to the room the heating was broken with an electric heater on the side not plugged in and the window open (it was 0 degrees outside) so we were freezing. There wa wa half eaten rich tea biscuit left on the chair for the dressing table. The beds were not made and definitely didn’t appear to be clean sheets, I think maybe the room had been tidied for an existing customer and not for a new stay. The bathroom had wet towels on the floor and hair in the shower. The restaurant was ok although no kids pricing advertised or options besides the kids buffet which is very basic bland kiddy foods. We stayed here last year and really enjoyed it but after this stay we won’t be returning it’s really gone down hill
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Paul

Séjour de 1 nuit en décembre 2023

8/10 Bien

Dominic

Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Michael

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

rachel

Voyage en famille
Les points faibles : Équipements
The hotel was good but there was a layer of dust on bedside table and there was no big light. Lighting was very poor. Restaurant was very cold and had to wait over an hour for food.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Stephanie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Liann

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

8/10 Bien

Paul

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very enjoyable stay
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Sarah

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Cristina

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Miss w

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shower room that floods into the hotel room
The room smelt strongly of damp. Carpet had been flooded numerous times. When I used the shower I realised why. The shower room (we were put in an accessible room) when used flooded straight out of the bathroom door onto the carpet. The water stayed flooded in the shower room too resulting in sloshing around in water to use the toilet. We had to move rooms and were moved to another room which also smelt damp and had a water stained carpet. Instead of feeling relaxed and spoilt for my weekend away I was stressed and felt dirty.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Oliver

Les points faibles : Propreté
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

clare

Séjour de 1 nuit en novembre 2023

2/10 Horrible

KA WAI

Séjour de 1 nuit en novembre 2023

10/10 Excellent

David

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very busy with the gym and restaurant all part of the hotel building. But it never felt overwhelming as they all work hand in hand with each other!!

10/10 Excellent

Craig

Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Amanda

Voyage en famille
Les points faibles : Propreté et personnel et service
Weekend stay.
Welcomed upon arrival, although no information provided ie breakfast time, check out times and parking cost. Bedroom looked inviting but so much dust under the bed and around the skirting boards and on the TV stand. The extractor fan in the bathroom didn't work. The window was full of condensation which also dripped down the wall. The window was missing a handle. Footsteps from the room above just echoed into our room (not the hotels fault as I'm assuming it was kids running around). Getting from the room to reception is like going through a maze! You'll understand if you've stayed there. The hotel needs to put signs up showing which way to go! The bar staff (especially the young lad was miserable and seemed moody this could be because they are over worked but a hello wouldn't go a miss) The breakfast and bar food I would recommend. A sign at the breakfast lectern asking customers to wait to be seated would be helpful as I'm sure people just walk in and help themselves to breakfast! Upon check out I asked about parking charges I told the girl at the desk that I put my reg in the iPad upon checking in so she said it should be fine then said oh just put your reg in the tablet at the door to make sure and yes there was a fee due! The best thing about the room was Sky sports on the TV this was great!
TV Base
Condensation
Window
Mold / damp window
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Claire

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel with friendly staff. Modern, very clean and swimming pool and spa area were excellent.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Katie

Séjour de 1 nuit en octobre 2023

8/10 Bien

Sarah

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Tracey

Voyage en famille
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Carl

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Darren

Voyage en famille
Séjour de 1 nuit en octobre 2023