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Avis sur Bournemouth West Cliff Hotel

3 out of 5
Bournemouth West Cliff Hotel
7 Durley Chine Road, Bournemouth, England

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 235 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 345 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 232 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 118 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 70 avis sur 1000." "

7,4/10

Propreté

7,8/10

Personnel et service

8,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Bilal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best hotel in this area 👌
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Rollon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A éviter. Propreté passable. Service insuffisant.
Réservation faite pour un tiers avec l'option "Paiement à l'arrivée".... 3 jours avant, la totalité du séjour est débité sur ma carte. Appel à l'hôtel, pas d'excuses ni autres, c'est leur politique, ils ont confirmé pouvoir débiter ce qu'ils veulent, quand ils veulent !!! Réservation d'un traitement spa spécifique, 3 semaines avant. La veille au soir, annulation de leur part, personne pour faire le soin. Pas de remboursement possible, on vous fait un avoir .... idem, ils vous sonnent avec aplomb que ce "n'est pas leur politique de faire des remboursements, mais de faire des avoirs". OK. Et si on habite à l'étranger et que l'on est que de passage, on s'assoit dessus ? Et ben oui, vous n'avez que revenir, l'avoir est valable 3 mois !!! Les chambres sont spacieuses et confortables, mais la propreté n'est pas leur fort, y compris la vaisselle mise à disposition, comme au restaurant, n'est pas très propre. Un rideaux sur les trois était dégrafés de la tringle, cela ne se fait pas quand on revendique un classement 4*. L’accueil en général est froid, et on sent un malaise chez certains employés à expliquer qu'elle est la "politique maison". Vraisemblablement un hôtel très tourné chiffre d'affaire plus que confort client. Je recommande donc de l'éviter, tout comme les autres hôtels de la chaîne Hallmark, qui m'a par ailleurs confirmé que cet établissement ne fait qu'appliquer les "règles Groupe".

6/10 Satisfaisant

David, Lausanne, Suisse

Les points forts : Propreté et personnel et service
Emplacement calme à 10 mn de la plage
Les 4 étoiles sont surprenantes, peut-être est-ce le fait d'avoir un spa - correct sans plus - avec un jacuzzi et une piscine couverte qui offrent une étoile supplémentaire à cet hôtel d'un niveau 3 étoiles. La chambre mériterait une rénovation, tout est assez ancien, mais plutôt propre. A noter que le ventilateur au plafond ne fonctionnait pas (attention, pas de climatisation), tout comme l'ascenseur, tombé en panne 3x en 6 jours. Le personnel a été agréable tout au long du séjour. Le petit-déjeuner est complet, mais reste également assez simple. En résumé, séjour agréable dans un hôtel qui mériterait d'être remis au goût du jour. Petit conseil culinaire: le restaurant indien "Mint Leaf" qui se trouve à 5 mn de l'hôtel à pied au lieu dit "The Triangle".

10/10 Excellent

Prashila

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was good, specially the swimming pool
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Hello Prashila,Thank you for the five star review.Its great to see that you had a fantastic stay with us.We look forward to welcoming you back soon.Kind Regards,General Manager

8/10 Bien

Aneel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Hello Aneel,Thank you for taking the time to post a four star review.Its great to see that you had a great stay and we hope we can welcome you back soon.Kind Regards,General Manager

10/10 Excellent

Preeti

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the spa and swimming area. Great service.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Hello PreetiThank you for the five star review.Its great to see that you had a fantastic time and i will pass your comments on to the team regarding the great service you mention.We look forward to welcoming you back when next looking to stay in Bournemouth.Kind Regards,General Manager

6/10 Satisfaisant

Vanessa

Voyage en couple
I should have investigated better before booking - it may have affected my choice had i been aware of the charges for use of parking and the spa. The room itself was comfortable enough however it was unbearably hot , even the water did not run cold. I was less than impressed by the receptionist whose answer when queried was that all hotels in bournemouth are like that being old buildings. I have syayed in several hotels in bournemouth so i am aware that is not the case atall.
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 29 mars 2024
Hello Vanessa,Thank you for your feedback.I am indeed sorry for the response you received this is not the customer service standards that we hold our selves to and we address this.I apologise that this marred your stay but do hope that when in Bournemouth next that you will use the hotel again.Kind Regards,General Manager

10/10 Excellent

PHILIP

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Philip,Thank you for choosing to stay with us and I am glad to hear it was a memorable one. We look forward to welcoming you back to the near future.Kind regardsGeneral Manager

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Hello Christian,Thank you for our five star review.I look forward to welcoming you back in the near future.Kind Regards,General Manager

10/10 Excellent

Andrew

Voyage en famille avec de jeunes enfants
It was a great property to stay in
Séjour de 4 nuits en février 2024

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Evening dinner excellent
The Evening meal was excellent and presentation could not be faulted, served straight from the kitchen 100% hot, none of the “ hot holding “ game played here . The waitress was excellent and polite, she took our order ( for four starters and mains inalll 8 different dishes ) and got them 100% correct without writing them down or using a IPad or ther IT .Think you must have photographic memory
Séjour de 1 nuit en février 2024

8/10 Bien

Claudia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great stay overall, however toilet was dirty, we asked them to clean it but they didn't.
Séjour de 1 nuit en février 2024

10/10 Excellent

Jasminder, Feltham

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked the superior room which was renovated a d had air conditioning. Nice, large and spacious. Spa was good but there was a charge. Plenty of free parking next to the hotel or £12 per 24 hours.
Séjour de 1 nuit en février 2024

8/10 Bien

J s owen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fine for short stay
In my opinion this hotel is not value for money car parking is £15.00 per 24 hours room is quite small and bar snacks limited but the hotel is clean and tidy. Check in was slow and long queues not enough staff at check in. Would not give it 4 stars pool looked nice.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Claire

Voyage d’affaires
Les points forts : Propreté et personnel et service
Warm rooms
Overall hotel ok however room were very warm so an y comfortable night. Jo way to control room temperature
Séjour de 1 nuit en février 2024

2/10 Horrible

hayley

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Kari

Voyage en famille
Séjour de 5 nuits en janvier 2024

6/10 Satisfaisant

Nataliya

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Usual not really new hotel
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Guillermo, Panama

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel is confortable and nice. The reception and services is very good. The area and the hote is confortable.
Séjour de 2 nuits en janvier 2024

8/10 Bien

sebastiao

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Our room was not ready, inspite of we checked in late by 4 hours toilet was not clean i did inform them we will come late, there was pooh marks in the toilet bowl and particles, bath tub was not clean, they agreed to change the room, next room toilet flush not working , then 3rd room smaller room was tv channel were not tuned we were so tired it was 2200 hrs. we got the room, It was my Mrs. 42nd birthday i kept calm.. My wife so upset she said please clean the first room we use the same room, we had extended a day directly we did not want spoil our mood we kept calm, I m sure If it was any other family any other family would have ask for refund. The who present were very helpful duty manager at that time cleaned the toilet herself.. who ever did the cleaning did a bad job, toilet is sealed after cleaning. the property good cleaning they should pay attention. The rest days were okay, they gave two complimentary drinks maybe because incident . I m still surprised, if it was not my wife birthday we would have taken full refund moved out same night plus asked compensation. The staff at that moment managed the situation.
Séjour de 2 nuits en janvier 2024

8/10 Bien

rodney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Allison

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

8/10 Bien

Caryn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Kelly G le 5 janv. 2024
Dear Caryn, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate your viewing your stay as this helps us grow and develop the hotel & team. We do hope that you will visit the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager

2/10 Horrible

Victoria

I wasn’t able to stay as I had Covid, so I asked the hotel to issue a voucher to change the dates and they refused as I had booked a non refundable room. No flexibility or empathy considering I could have still stayed (no legal requirement to isolate) and passed Covid to all the staff that I came into contact with. Being a better person I hoped the hotel would show some flexibility. They did not.
Séjour de 1 nuit en décembre 2023
Réponse de Kelly G le 5 janv. 2024
Dear Victoria, Thank you for your review of the Bournemouth West Cliff Hotel. As the hotel were only made aware of you not being able to attend on the day of arrival, due to the cancellation policy agreement we are unable to amend the reservation at short notice. We do hope that you would be able to visit the hotel in the future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Bien

Dean

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was easy to find and parking was easy enough. I found plenty of free parking spaces right outside the hotel so did not pay for the car park which is around £12 a day. I imagine during peak times parking will be hard. The hotel check in was easy and no cues. The front of house staff were welcoming and helpful. The hotel was very clean. The room has lots of space. Could not hear any traffic outside but could hear some noises from near by rooms or corridors. The pool was great and clean. Bar and restaurant reasonably priced. The only thing that really annoyed me was when you come back to the hotel you have to press a night bell for entry. One of the nights it took me nearly 1 hour to get in at 2am when I wasn't already feel great. I pressed the buzzer no joke 25 plus times. Banged on the windows countless times. Even phones the hotel 5 times with no answer and walked around the whole hotel looking for an open door. This was extremely upsetting. The night staff should be at or near the door entrance if they are going to lock it. The night staff said they were working in a suite getting ready for an event and the buzzer wasn't going through to his phone so that why it took so long. It was a cold day and if I had kids with me I would of gone mad. This is the reason I wouldn't stay here again. They need to add a door code or change the way to get into your hotel you have paid for and not have to worry what time. However being 4 I'll still give it 4 stars overall
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Amazing. Very nice place to stay. Clean . Comfortable. Polite staff
Séjour de 2 nuits en décembre 2023
Réponse de Kelly G le 26 déc. 2023
Dear Guest, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Our staff aim to deliver a great service & experience for our guests. I am glad to hear that we meet those expectations during your stay. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excellent

Sarra

Séjour de 2 nuits en décembre 2023
Réponse de Kelly G le 22 déc. 2023
Dear Sarra, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. We do hope to welcome you back to the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager.

4/10 Médiocre

Gemma

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Kelly G le 21 déc. 2023
Dear Gemma, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel & staff we are saddened to hear that we missed the mark during your stay. Your feedback is important to us as this helps us to improve for the future. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us & we try to improve where we can.Kind RegardsKelly GFront of House Operations Manager

6/10 Satisfaisant

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pool was out of commission and the floors /rooms were so hot (even after turning off the heating in the room and leaving the windows open overnight), making it very difficult to sleek comfortably
Séjour de 1 nuit en décembre 2023
Réponse de Kelly G le 21 déc. 2023
Dear Matthew, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Your feedback is important to us as this helps us to improve for the future. Unfortunately, the leisure facilities were having a refubishment but the spa facilities were open during your stay. I have passed on your feedback to the correct department to try to rectify some of the areas highlighted where we can improve.We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Bournemouth family stay
We stayed on the top floor, in a family room. And it was hot, really hot. Made it very uncomfortable. The bath pub panel was coming away as well. The staff are so friendly, and give great service. Quite disappointed the pool was closed
Séjour de 1 nuit en décembre 2023
Réponse de Kelly G le 21 déc. 2023
Dear Guest, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel & staff I apologise on the areas which we fell short during your stay. Your feedback is important to us & I will ensure to investigate the areas which you have highlighted regarding the bath panel coming away, the room being to hot. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us & we try to improve where we can.Kind RegardsKelly GFront of House Operations Manager

8/10 Bien

Darran

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Kelly G le 7 déc. 2023
Dear Darran, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate your business and star rating of the hotel. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Bien

SYLVESTER

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Kelly G le 7 déc. 2023
Dear SYLVESTER, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate you leaving a 4* review our your stay at the hotel. We do hope that you would visit the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

4/10 Médiocre

Jane

Séjour de 1 nuit en décembre 2023
Réponse de Kelly G le 7 déc. 2023
Dear Jane, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We are saddened to see you have only give 2* stars for your recent stay, without any feedback. All feedback is important to us as this helps us to improve for the future. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excellent

Jane

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Great hotel
The Elstead was absolutely lovely, staff perfect as always, will be sad to see it go as had many years of staying here and never had a problem, always very welcoming and accomadating
Séjour de 1 nuit en décembre 2023
Réponse de Kelly G le 7 déc. 2023
Dear Jane, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. What a lovely 5* review.Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. The hotel is not closing or going anywhere. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Bien

William

Séjour de 1 nuit en novembre 2023
Réponse de Kelly G le 21 déc. 2023
Dear William, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Thank you for a 4* review. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager

10/10 Excellent

Suzanne

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Michael

Voyage en famille, Voyage en groupe, Voyage d’affaires
Me and my girlfriend stayed for 4 nights and both had a brilliant time. Staff was amzing thw spa pool and swimming pool was very nice. Food and drink was excellent. Would definitely come back again
Séjour de 4 nuits en novembre 2023
Réponse de Kelly G le 20 nov. 2023
Dear Michael, Thank you for your recent stay at the Bournemouth West Cliff Hotel.What a lovely 5* review. We appricate your kind words about your experience at the hotel. I am pleased to hear our staff & facilities meet your expectations during your stay. We are pleased to hear that your will be returning back to stay with us. We look forward to welcoming you back. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excellent

Mandy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Had a lovely stsy here with my friend. The staff were very friendly and welcoming. Very close to the town centre within walking distance. The spa was really lovely and relaxing. Hotel food and bar was very reasonable priced. Would definetly stay here again.
Séjour de 3 nuits en novembre 2023
Réponse de Kelly G le 9 nov. 2023
Dear Mandy, Thank you for your recent stay at the Bournemouth West Cliff Hotel. We apprecate you taking the time to review your stay.What a lovely 5* review of your stay. Your kind words about the staff & hotel facilities will be passed onto each department. Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Bien

Claire

Séjour de 2 nuits en octobre 2023
Réponse de Kelly G le 9 nov. 2023
Dear Claire, Thank you for your recent stay at the Bournemouth West Cliff Hotel. We apprecate you taking the time to review your stay. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excellent

Jazzshoes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bournemouth trip
Very enjoyable and relaxing weekend . Food was good too 😊
Séjour de 4 nuits en octobre 2023

10/10 Excellent

Luke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really pleased
Absolutely amazing stay at the hotel, from start to finish we had a wonderful relaxing break. The breakfast was great, with a lot of variety, facilities were really nice, and overall we had a lovely few days there. Will be definitely looking at returning in the future
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel and lovely spa
Spa was lovely and really reasonable priced for residents. Room was great, really spacious and clean. Bed was too hard but I suppose it depends on your preference. Be aware its £12 per day parking, which is resonable for the location but might be unexpected. Cafe round the corner is amazing for breakfast and Goat and Tricycle is awesome for a pint, both a short walk and make a nice change from a hotel breakfast or bar.
Séjour de 3 nuits en octobre 2023

4/10 Médiocre

Darran

Voyage d’affaires
Les points forts : Propreté et personnel et service
Avoid room 3
Used the hotel many times with no issues but unfortunately this time I stayed in room 3 This room had a huge air conditioner beneath it and it made a awful noise all night even with the windows closed resulting in zero sleep all night ! I did do to reception around 1am only to find nobody there , I did also let the receptionist know in the morning But got the impression that they didn’t care to much that it ruined my stay Thankfully lots of other hotels in Bournemouth to choose from next time
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Mark

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Business Trip
It’s ok
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Gillian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So clean and quite. Would come back to this hotel again
Séjour de 7 nuits en octobre 2023

8/10 Bien

Marc

Les points forts : Propreté et équipements
Overall it was a pleasant and comfortable stay, however one or two things let it down.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Emily

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
The hotel was lovely Such a big room, spacious, comfy beds and pillows! Very cleans and very easy to access
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Susan

A lovely experience from start to finish.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Gillian

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Joanna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable and convenient
Comfortable and convenient, easy walking distance from shops, cares and BIC. Need to make it clear that parking is at a cost of £12 for 24 hours so time check in carefully
Séjour de 3 nuits en septembre 2023