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Avis sur The Grand Hotel Birmingham

4 out of 5
The Grand Hotel Birmingham
Colmore Row, Birmingham, England

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 721 avis sur 877." "
Note des voyageurs de 8 (Bien), d’après 104 avis sur 877." "
Note des voyageurs de 6 (Satisfaisant), d’après 28 avis sur 877." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 877." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 877." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Brigitte

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vraiment magnifique hôtel, très bien situé. Nous avions le déjeuner inclus, il y avait beaucoup d’options au menu. Super séjour en famille..
Séjour de 2 nuits en mars 2024
Réponse de Lucas - Guest Services le 5 avr. 2024
Dear Brigitte, thank you for your review. I am very pleased you enjoyed your stay and our restaurant. I hope we can welcome you back soon.

8/10 Bien

Delphine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe bâtiment mais chambre « banale »
Séjour d’une nuit avant de reprendre notre vol le lendemain. Chambre petite mais pratique. Décoration identique dans chaque chambre, ce qui est dommage. Nous avons eu un petit problème en rentrant à 22h30 du restaurant, l’arrosage au plafond s’est déclenché et notre lit était inondé ainsi qu’une partie des valises. Nous avons changé de chambre à 23h (c’est comme cela que je sais qu’elles sont identiques). Seul dédommagement : 2 verres de cognac. Personnel à la réception sympathique, sans plus.
Séjour de 1 nuit en janvier 2023
Réponse de Bernardo Maia - Guest Services Supervisor le 25 mars 2023
Dear Delphine, Thank you for taking the time to provide us with your feedback! I am terribly sorry to hear about the occurrence in your room and that your night was affected by this. This has been thoroughly investigated by our dedicated Maintenance team in order to prevent such occurrences in the future. We hope that you treat this as isolated incident and we are very eager to welcome you back, hopefully in the near future!Warmest Regards, Bernardo Maia

8/10 Bien

Plasman

Séjour de 2 nuits en octobre 2022
Réponse de Christa Grixti le 25 oct. 2022
Dear Plasman,I am glad to see that you enjoyed your recent stay at The Grand! We look forward to welcoming you back in the near future.Warmest Regards,Christa GrixtiAssistant Front of House Manager

10/10 Excellent

Dorian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait a tout point de vue!
L’hotel est magnifique, nous avons passé une nuit formidable, nous avons même été surclassé! Du coup nous avons eu envie de profiter de notre suite et de commander au room service pour manger plutot que de ressortir dans Birmingham! Merci ☺️ Le petit déjeuner est top aussi et la salle très jolie
Séjour de 1 nuit en juillet 2022
Réponse de Christa Grixti le 12 août 2022
Dear Dorian, Merci Beaucoup for your lovely review! I am delighted to hear that you and your partner had a fabulous stay and we hope to welcome you back in the near future. Warm Regards, Christa Grixti Assistant Front of House Manager

10/10 Excellent

nicolas

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La salle du restaurant, la propreté
Séjour de 2 nuits en septembre 2021
Réponse de Christa - Guest Services le 28 sept. 2021
Cher Nicolas, Merci pour votre avis! Nous sommes impatients de vous accueillir à nouveau à The Grand. Meilleurs voeux, Christa Grixti Guest Services Supervisor

10/10 Excellent

Clare

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was lovely and staff were polite and friendly. The room was spacious and clean. Breakfast was great and everyone that attended to us were very attentive. Will definitely stay again
Séjour de 1 nuit en mai 2024
Réponse de Renea Barisic le 20 mai 2024
Dear Clare, Thank you for taking the time to provide us with your feedback. I am delighted to hear that you have enjoyed your stay with us and we are looking forward to welcome you back in the future. Kind Regards, Renea BarisicGuest Services Supervisor

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Lucas - Guest Services le 16 mai 2024
Dear Paul, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

10/10 Excellent

JOANNE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel - historic property that has been beautifully updated. The location is great - easy walk to lots of sights, shopping, restaurants etc and close to Birmingham New Street station. Staff were friendly, breakfast was tasty. There is no on-site parking but they provide a discount to a nearby car park. Our only complaint was that the bar /restaurant serves absolutely no food after 11pm - even on a Saturday night and when we tried to order room service they had nothing available except meat lasagna (at midnight?!!) or a cheese and tomato sandwich. There were other items on their 24 hour menu but they had run out. This seems pretty unforgivable for an upscale city hotel on a weekend.
Séjour de 1 nuit en mai 2024
Réponse de Lucas - Guest Services le 16 mai 2024
Dear Joanne, thank you for taking the time to review your stay at The Grand. I am delighted to see that you enjoyed our beautiful hotel, which we are naturally very proud of.Thank you for your feedback about our room service menu. I will make sure this is passed on to the relevant department, so that we can review our offering. I hope you will stay with us again soon.

10/10 Excellent

Helina, Tortola

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice stay thank you
Séjour de 1 nuit en mai 2024
Réponse de Lucas - Guest Services le 8 mai 2024
Dear Helina, thank you for reviewing your stay at The Grand. I am very pleased to see that you enjoyed your time here, and I hope we can welcome you back soon.

10/10 Excellent

Aidan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staffing, considerate and very helpful. Concierge were excellent, personable and made me feel at ease. Only down side is I did not stay for long enough!
Séjour de 1 nuit en mai 2024
Réponse de Lucas - Guest Services le 8 mai 2024
Dear Aidan, thank you for your review. It's wonderful to know you enjoyed your stay at The Grand and found our staff helpful. I hope we can welcome you back very soon.

8/10 Bien

Sarah

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Happy with everything.
Séjour de 1 nuit en mai 2024
Réponse de Lucas - Guest Services le 8 mai 2024
Dear Mark, thank you for taking the time to review your stay at The Grand. I am pleased to see you enjoyed your time here, and I hope we can welcome you back soon.

8/10 Bien

Steve

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was likely one of the better hotels in downtown Birmingham. The rooms were not as large as we believed, but nice and clean. Parking is a big problem. We arrived at midnight and were lucky to have found a place outside. We were advised by the front desk staff to park there until the morning and then move the vehicle to a parking garage 5 minutes away. We did that. It was not convenient. Also we were given misinformation by the front desk, that we would be reimbursed once we gave then the paid ticket, upon check out. At check out we were told that we would have been given a discount code, which we weren't and the fact that we had now paid, it was too late.
Séjour de 2 nuits en avril 2024
Réponse de Lucas - Guest Services le 8 mai 2024
Dear Steve, thank you for your review and feedback.I apologise for any miscommunication about the parking validation that we offer.I hope you will stay with us again soon.

10/10 Excellent

Paula

Séjour de 1 nuit en avril 2024
Réponse de Lucas - Guest Services le 16 mai 2024
Dear Paula, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

10/10 Excellent

Martin

Séjour de 1 nuit en avril 2024
Réponse de Lucas - Guest Services le 16 mai 2024
Dear Martin, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

2/10 Horrible

MARK

Séjour de 1 nuit en avril 2024
Réponse de Lucas - Guest Services le 8 mai 2024
Dear Mark, thank you for taking the time to rate your stay at The Grand. I am sorry to see that your stay here was not everything it should have been. Please feel free to get in touch with our Guest Services team if you have more specific feedback. I hope we can welcome you back soon to give you the relaxing stay you deserve.

10/10 Excellent

Laura

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Lucas - Guest Services le 16 avr. 2024
Dear Laura,Thank you for taking the time to leave us a rating. I'm very glad you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

8/10 Bien

Carol

Séjour de 1 nuit en avril 2024
Réponse de Lucas - Guest Services le 25 avr. 2024
Dear Carol, thank you for taking the time to leave a rating. I am very pleased to see that you enjoyed your time at The Grand, and I hope we can welcome you back soon.

10/10 Excellent

Nicholas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel. Beautiful room, comfortable bed and a tasty breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Lucas - Guest Services le 2 avr. 2024
Dear Nicholas, thank you for your kind review. Wonderful to know you enjoyed your room and breakfast! I hope we can welcome you back soon.

6/10 Satisfaisant

Steven, London

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast delivery choices poor. No cups and saucers, only mugs.
Séjour de 1 nuit en mars 2024
Réponse de Lucas - Guest Services le 9 mars 2024
Dear Steven, thank you for your constructive review. I will pass this on to our breakfast team. I hope we can welcome you back soon!

6/10 Satisfaisant

Katie

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Hostess in the bar was rude and unfriendly. Another staff member went to seat us (told us the table was available for an hour which was fine) and she came over and said we couldn’t sit there and then had a row with him in front of us about it. Felt really uncomfortable and left. We spent our money elsewhere (apart from the hotel room we had already paid for). Their loss. Party on the ground floor on the Friday night was very loud we could hear it in our room on the 7th floor. Tried to clean our room at 5.15pm when we had just back after being out all day, so didn’t get our room cleaned after the first night. Really want to like the hotel, but they made it really hard to after our experience in the bar.
Séjour de 2 nuits en mars 2024
Réponse de Lucas - Guest Services le 4 mars 2024
Dear Katie, thank you for taking the time to leave us a review. We set high standards for guest service in all our venues, so I am very sorry we did not meet those standards when you visited us. I will pass this feedback to the bar management. I hope you will come back soon so that we can give you the welcome you deserve.

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Lucas - Guest Services le 4 mars 2024
Dear Neil, thank you for taking the time to give us a rating. It's great to know you enjoyed your stay at The Grand. I hope we can welcome you back soon!

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. Amazing building. Staff were helpful and friendly.
Séjour de 2 nuits en mars 2024
Réponse de Lucas - Guest Services le 4 mars 2024
Dear Neil, thank you for taking the time to give us a rating. It's great to know you enjoyed your stay at The Grand, and that you found our team helpful. I hope we can welcome you back soon!

10/10 Excellent

Hayden

Séjour de 1 nuit en février 2024
Réponse de Renea Barisic le 22 mars 2024
Dear Hayden, thank you for taking the time and providing us with a 5* review. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Janice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, even got a free room upgrade.
Séjour de 1 nuit en février 2024
Réponse de Renea le 26 févr. 2024
Dear Janice, Thank you for taking your time to provide us with your feedback. I am happy to read that you have enjoyed your stay with us and we do hope to welcome you back. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time here our stay was very nice and comfortable great breakfast can’t wait too stay here again soon 😊
Séjour de 1 nuit en février 2024
Réponse de Renea le 26 févr. 2024
Dear Linda, Thank you for providing us with your feedback. I am delighted to hear that you have enjoyed your stay with us and we are looking forward to welcoming you back. Kind Regards, Renea BarisicGuest Services Team Leader

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Renea le 26 févr. 2024
Dear John, Thank you for providing us with 10* review and we do hope to welcome you back. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic location
Fantastic central location. Lovely breakfast. Comfortable bed. Lovely rooms. Brilliant stay
Séjour de 1 nuit en février 2024
Réponse de Lucas - Guest Services le 22 févr. 2024
Dear Susan, thank you for taking the time to leave us a review. It's wonderful to hear you enjoyed your time at The Grand! I hope we can welcome you back soon.

10/10 Excellent

Moira

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Grand stay at the Grand
Fabulous hotel, beautifully renovated to a high standard. Central location, good for parking nearby and close to bars, restaurants and shops. Close to the Town Hall music venue.
Séjour de 1 nuit en février 2024
Réponse de Lucas - Guest Services le 21 févr. 2024
Dear Moira, thank you for taking the time to leave us a review. It's wonderful to hear you enjoyed your stay with us. I am glad you enjoyed our central location in brilliant Birmingham!

10/10 Excellent

Saima

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Excellent stay at the property, we’re more than accommodating.
Séjour de 1 nuit en février 2024
Réponse de Lucas - Guest Services le 20 févr. 2024
Dear Saima, thank you for leaving us a review. It's wonderful that you had a great stay with us. I hope we can welcome you back soon!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top notch friendly hotel
Lovely comfortable rooms. Beautiful bar and restaurant. Really friendly and polite staff.
Séjour de 1 nuit en février 2024
Réponse de Lucas - Guest Services le 20 févr. 2024
Dear Richard, thank you for your review. It's great to hear you enjoyed your stay, as well as your time in Isaac's and Madeleine. I am glad you found our staff approachable, too. I hope we can welcome you back soon!

10/10 Excellent

Daniel

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicely updated hotel in a great location.
Séjour de 2 nuits en février 2024
Réponse de Lucas - Guest Services le 14 févr. 2024
Dear Daniel, thank you for your review. It's great to know you enjoyed your stay with us. I hope we can welcome you back soon!

10/10 Excellent

Timothy

Séjour de 1 nuit en février 2024
Réponse de Renea Barisic le 22 mars 2024
Dear Timothy, thank you for taking your time and providing us with 5* review. Kinds Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Nicola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay, helpful staff in an excellent position in Birmingham
Séjour de 1 nuit en février 2024
Réponse de Lucas - Guest Services le 14 févr. 2024
Dear Nicola, thank you for taking the time to leave a review. It's great to hear you had a good time at The Grand and found our team helpful. I hope we see you again soon.

6/10 Satisfaisant

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Noisy
Only complaint is very noisy from function in ballroom. Reception were very apologetic And offered a change in room, but we were on 3rd floor and do not see why I should have to move my belongings around hotel at 23:30. We should not been put in a room so disturbed by booming bass from Ballroom. Not very impressed at all, poor management.
Séjour de 1 nuit en février 2024
Réponse de Lucas - Guest Services le 14 févr. 2024
Dear Simon, thank you for taking the time to give us some feedback. I am sorry that your stay was not as comfortable as it could have been. I hope you will consider coming back to The Grand soon.

8/10 Bien

Tracy

Séjour de 2 nuits en juillet 2023
Réponse de Renea Barisic le 22 mars 2024
Dear Tracy, Thank you for taking the time and giving us a 4*. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceeds expectations
Everything was brilliant, couldn't fault anything to be honest
Séjour de 1 nuit en février 2024
Réponse de Lucas - Guest Services le 9 févr. 2024
Dear Mark, thank you so much for your review. It's wonderful to see you enjoyed your stay at The Grand. I hope we can look forward to welcoming you back soon!

10/10 Excellent

Nicola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Lucas - Guest Services le 6 févr. 2024
Dear Nicola, thank you for taking the time to leave a rating. It's great to know you enjoyed your stay. I hope we can welcome you back soon!

2/10 Horrible

Chris

Séjour de 1 nuit en février 2024
Réponse de Lucas - Guest Services le 6 févr. 2024
Dear Chris, thank you for taking the time to leave us a rating. I am sorry that not everything met your expectations. Feel free to contact us if you have specific feedback, we would love to hear from you.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reception staff very helpful on check in
Réponse de Lucas - Guest Services le 3 févr. 2024
Dear James, thank you so much for taking the time to leave us a review. It's great to know our team were able to help you. I hope we can look forward to welcoming you back soon.

10/10 Excellent

Emma

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
A beautiful hotel in an excellent location, just 10 minutes walk from the shopping and train station. The room was well equipped and very comfortable, with tasteful decor. Only slight disappointment was that we were unable to use the bar. Apparently, it’s table service only and to ensure a table, you have to book in advance, which we weren’t advised of.
Séjour de 1 nuit en janvier 2024
Réponse de Lucas - Guest Services le 3 févr. 2024
Dear Emma, thank you for taking the time to leave us a review. It's great to know you found your room comfortable.I apologise for the miscommunication regarding reserving a table at the bar - we make an effort to reach out to every guest in advance to advise them, so I am sorry we did not manage to do so for you.I hope we can look forward to welcoming you to our hotel - and bar - again soon!

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great city centre location, spacious rooms, attentive staff and comfortable beds. Hotel bar is super busy, need to prebook if would like a drink.
Séjour de 1 nuit en janvier 2024
Réponse de Renea le 25 janv. 2024
Dear Sarah, Thank you for taking the time to provide us with your review. I am delighted to hear that you have enjoyed your stay with us and we would love to welcome you back.Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Jane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, room was spotless with great facilities, iron and ironing board, tea coffee, chocolate bars, waters, fridge, toiletries. Great location for local pubs and restaurants. Friendly staff.
Séjour de 2 nuits en janvier 2024
Réponse de Lucas - Guest Services le 22 janv. 2024
Dear Jane, thank you for taking the time to write us a review. It's wonderful to know you enjoyed your stay with us, and your time in our wonderful city. I hope we can look forward to welcoming you back soon!

10/10 Excellent

Eustachio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best in Birmingham
Séjour de 4 nuits en janvier 2024
Réponse de Lucas - Guest Services le 22 janv. 2024
Dear Eustachio, thank you so much for taking the time to leave us a review. We strive to be Birmingham's favourite hotel, so it's wonderful to know we're yours. I hope we can look forward to welcoming you back soon.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Lucas - Guest Services le 14 janv. 2024
Dear Andrew, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

10/10 Excellent

kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent all round stay
Séjour de 1 nuit en janvier 2024
Réponse de Lucas - Guest Services le 14 janv. 2024
Dear Kevin, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

10/10 Excellent

Vevine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were welcoming friendly and helpful
Séjour de 2 nuits en janvier 2024
Réponse de Lucas - Guest Services le 14 janv. 2024
Dear Vevine, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and that our staff did everything they could to make you feel welcome. I hope we can welcome you back soon.

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
It was everything the Grand should be. Beautiful interior and service to match.
Séjour de 1 nuit en janvier 2024
Réponse de Lucas - Guest Services le 12 janv. 2024
Dear Chris, thank you for leaving a review. It's wonderful to hear that everything was as it should be during your stay with us. I hope we can welcome you back soon.

6/10 Satisfaisant

Phil

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good not great
A good hotel. The breakfast isn’t great - flavourless eggs and avocado - nor is the gym. But it’s comfortable, the staff are nice, and well located.
Séjour de 1 nuit en janvier 2024
Réponse de Lucas - Guest Services le 10 janv. 2024
Dear Phil, thank you for taking the time to leave us a review. We are striving to be Birmingham's favourite hotel, and so feedback like this is always welcome.I hope we can look forward to welcoming you again.

10/10 Excellent

Varun

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the hotel itself is near the shopping, bars and restaurants but just enough to be entry on a side street so you can relax a little from the chaos, the only negatives i can think of is getting harassed for change everytime your outside hotel - and for 3 nights that meant almost each time i enter or leave hotel which they should really do something about, and the vegetarian options of room service should be improved a lot and should be all hours for the 5 star level of hotel
Séjour de 3 nuits en janvier 2024
Réponse de Lucas - Guest Services le 10 janv. 2024
Dear Varun, thank you for leaving us a review. It's wonderful to hear that you generally enjoyed your stay. I will certainly pass on your comments about the room service that we provide, and I hope we can welcome you back soon.

8/10 Bien

claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Renea Barisic le 10 janv. 2024
Dear Claire, Thank you for giving us a 8* review. Kind Regards, Renea Barisic Guest Services Team Leader