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Avis sur Royal Court Hotel & Spa Coventry

3 out of 5
Royal Court Hotel & Spa Coventry
Tamworth Road, Keresley End, Coventry, England

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 208 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 241 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 191 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 172 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 191 avis sur 1003." "

6,6/10

Propreté

6,8/10

Personnel et service

6,2/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 Excellent

PATRICK

Les points forts : Propreté
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Emma

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Room was very basic. Building felt abandoned and clearly needs renovating. It was also very noisy.
Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

KOLAWOLE

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Claire

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Unfortunately, the swimming pool etc was closed during my stay, which I had NOT been informed of. VERY disappointing.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Harkirat

Séjour de 1 nuit en avril 2024

8/10 Bien

Chad

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The hotel is a big property in the process of renovations and the staff are friendly. Good value
Séjour de 1 nuit en mai 2024
Réponse de The Royal Court Hotel & Spa le 3 mai 2024
We're happy to hear you enjoyed your stay at the hotel. Thank you.

8/10 Bien

Ron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

jacqeline

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
You coukd not get a sun bed even though we went down at 5am people reserved them but never came back Restruants were very understaffed and food came out cold on several occasions Missy was helpful but clearly under pressure to sort the issues out, Slides great for kids activities good and inclusive of all, the tapenkkai restruants was fab as was angle the waiter in there.
Séjour de 1 nuit en avril 2024
Réponse de The Royal Court Hotel & Spa le 28 avr. 2024
We're sorry to hear that. We'll look into this and make sure you have a more comfortable stay with us next time.

6/10 Satisfaisant

Spencer

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Accosted in the Bar by Drunk Female who would not go away while we were trying to have a meeting. Staff did nothing to intervene.
Séjour de 1 nuit en avril 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

10/10 Excellent

Gurtej

Séjour de 1 nuit en avril 2024
Réponse de The Royal Court Hotel & Spa le 6 mai 2024
Thank you for your feedback!

8/10 Bien

Lee john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en avril 2024
Réponse de The royal court le 18 avr. 2024
Thank you for your feedback.

4/10 Médiocre

Daniel

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No heating or hot water. Domestic going on in room next door, female screaming at the top of her voice.
Séjour de 1 nuit en mars 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

10/10 Excellent

George Alexandru

Séjour de 1 nuit en mars 2024
Réponse de The royal court le 18 avr. 2024
Thank you for your feedback.

4/10 Médiocre

William

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Colin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutley great hotel and Spa , really friendly helpful staff , wonderfull food and gardens
Séjour de 2 nuits en mars 2024
Réponse de The royal court le 18 avr. 2024
Thank you for your feedback.

6/10 Satisfaisant

Tanzi

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Bathroom was not cleaned sufficiently. No soap in the bathroom for hand washing after using the toilet.
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear that. We'll look into this and make sure that you have a more comfortable stay with us next time.

10/10 Excellent

Bryan

Séjour de 3 nuits en février 2024
Réponse de The royal court le 18 avr. 2024
Thank you for your feedback.

10/10 Excellent

sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed at this hotel before COVID and it's my favourite because the rooms are really good 👍 I stayed this time with my husband and found it really quiet and comfortable I recommend this
Séjour de 1 nuit en février 2024
Réponse de The royal court le 18 avr. 2024
Thank you for your feedback.

8/10 Bien

Colin

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyable stay nice room and good food
Séjour de 1 nuit en février 2024
Réponse de The royal court le 18 avr. 2024
Thank you for your feedback.

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value for the dosh
Friendly staff Big portions Undergoing renovation
Séjour de 3 nuits en février 2024
Réponse de S le 16 avr. 2024
Thank you so much ! Really appreciate it .Hopefully the next time you visit you will have a better experience once the renovation is completely done.

4/10 Médiocre

Angela

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Their are many things to say about this hotel, like ahalf way house for instance very roudy another. But rough i think basically sums it up. We didnt stay we checked out after we had seen our rooms. They where clean though.
Séjour de 1 nuit en février 2024
Réponse de The royal court hotel le 16 avr. 2024
We are very you had to face such an issue. We will definitely work on this for a better experience next time.

2/10 Horrible

Dean

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de The royal court le 18 avr. 2024
Thank you for your feedback.

10/10 Excellent

CIARAN, Belfast

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The royal court le 18 avr. 2024
Thank you for your feedback.

6/10 Satisfaisant

David

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Better first time
This is the second time I have stayed at the Ramada. The staff are always great, the restaurant is fantastic. The rooms are always clean and in good order if not a little dated. My biggest gripe this time is the coffee etc is not always topped up. Its not a major problem but its not great when you have to ask reception for milk!
Séjour de 3 nuits en février 2024

2/10 Horrible

Melissa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Tom

No water
Nobody told me there was going to be no water 10am-12pm when I had checked in less than 12 hours before. So I couldn’t have a shower before leaving for work. There’s clearly some planning in the cut off of the water supply as there now is a sign saying it will be off for the same hours each morning all this week.
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

6/10 Satisfaisant

Richard

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Having a refit which is needed. Staff were not particularly friendly and the company havent responded to an email requesting a receipt. Generally a tired hotel which doesn't welcome or recieve guests well
Séjour de 1 nuit en février 2024

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Ticks the box for the price
Great budget hotel Big breakfast for a hungry boy
Séjour de 2 nuits en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're happy to hear you enjoyed your stay. Thank you.

4/10 Médiocre

Deepa

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hotel room clean and fresh. No daily domestic service or even roping up tea bags. Rooms not sound proof. Unable to sleep because of noise from next door and from corridor. If you are looking for a good night sleep, this is not the place
Séjour de 2 nuits en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

2/10 Horrible

R

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Richard K
Room was noisy Staff unhelpful Half an hour to check in Key didn’t work first time so a long walk back to reception to get it sorted Shower door leaked No plug in the sink Telephone didn’t work so I couldn’t contact reception to get Wi Fi password to work I was woken at 5-30 when something outside the window started working and was really noisy so could not get to sleep There was a lot of noise through the night with doors banging and people shouting Breakfast was not hot and the toaster had to go through a couple of times to get it right orange juice was watered down and weak sausages were cheap and tasteless All put together made a very bad experience and one I wouldn’t want to repeat after a long day I just needed a restful night
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

2/10 Horrible

Robert

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

4/10 Médiocre

Gavin

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not so good.
The hotel room itself was basic and dated. With no 3 pin plugs by the side of the bed. The bathroom was newly decorated but didn't have a toilet brush or a plug for a razor/toothbrush. My room was never visited by a maid to change the towels or empty the bin in the 4 days I was there. Every day I put the 'please see to my room' tab on the door whilst I was at work. The gym is basic, dated and busy.
Séjour de 4 nuits en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Upon arrival we were greeted with Surname? There's your room number. Finally got to our room which was located in the roof. The place was overpowered with the smell of paint. Curtains did not cover the window Vending machine didnt work so couldnt get a drink after the bar shut (this was 11.30)
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

6/10 Satisfaisant

Richard

Voyage d’affaires
Les points forts : Confort de la chambre
Poor refurb
Not happy with the £7 charge for wifi. Even though the hotel looks like it has had a refurb, it was seem to be done on the cheap and has a poor finish. The coffee and tea facilities in the room are very basic, no de-caff or green tea option.
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We have an option for free WiFi which works in the public areas throughout the hotel. We also offer de caffeinated coffee on request.We hope to see you again.

2/10 Horrible

Julie, HUDDERSFIELD

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
From outside, this property looks appealing to the eye but this perception soon changes as you walk through the reception door! It is like walking back in time and gives a feeling of unused! Back in the day, i can imagine this hotel was very grand but, sadly, it has been neglected over the years and the public areas are very shabby and in need of a good clean. However, the room itself was spacious and reasonably clean. After a long drive , i decided to take an early night, in bed for 9.15pm so you can imagine the horror of being rudely awakened around 10pm to somebody walking in my room, turning the light on and saying something to me! When i had time to realise what had actually happened, i was badly shaken and really afraid to go back to sleep. I decided to get dressed and go down to reception to report what had just happened. The receptionist was surprised to hear of my experience and accompanied me back to my room and explained nobody else should have access to my room and most likely it was the maintenence man entering, in error! Never have i experienced this ordeal before whilst staying in a hotel and needless to say, i hardly slept the rest of the night as i was so shaken up, despite putting an ironing board and my suitcase at the back of the door! I must add; there was no chain on the door or double lock which probably explains the reason the maintenance man was still able to gain entry. As a result of this upsetting experience, i wont be staying here again
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

8/10 Bien

A

Voyage d’affaires
Les points forts : Propreté et personnel et service
Full of character!
Its a big rambling old place with refurbishment work in progress while I was there. In its heyday it must have been an impressive facility. My room was in the main house and was clean and comfortable but inferior to say a Premier Inn. Breakfast was very nice with a good selection to choose from. Staff were pleasant and helpful.
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

2/10 Horrible

Karl

Voyage d’affaires
i turned up at the hotel to be told that there systems were down and i didnt have a room even though Hotels.com had taken my money, i am still awaiting a Full Refund
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very dated and tired hotel. Cleanliness was awful and i definitely will not be staying again or recommending.
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

2/10 Horrible

Bernadette

Voyage en couple
We waited almost an hour in a big queue of people to check in and then left as we couldn't wait any longer. I understand the computer system was down but the staff didn't let anyone know.
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

2/10 Horrible

Jake

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

CIARAN, Belfast

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff make the stay perfect for me
Séjour de 1 nuit en février 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're happy to hear you enjoyed your stay. Thank you.

6/10 Satisfaisant

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en février 2024

2/10 Horrible

Ray

Voyage d’affaires
Les points faibles : Personnel et service
Decent companys don't hide behind TAC's they try
I never stayed but booked for a week but work plans changed and I tried to cancel but the hid behind their term and conditions and wouldnt give me a refund do they probably sold the room twice, shocking customer service and just to rub salt in they charve I think 16p a minute when calling the hotel, I thought them days are gone, won't stop there out of principal
Séjour de 4 nuits en janvier 2024
Réponse de The Royal Court Hotel & Spa le 24 avr. 2024
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

8/10 Bien

Nadine

Séjour de 1 nuit en janvier 2024
Réponse de The royal court le 18 avr. 2024
Thank you for your feedback.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
All good great breakfast
Séjour de 3 nuits en janvier 2024

2/10 Horrible

John

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stinking of smoke in bedroom.
Arrived at hotel and was given or keys. Went to our room. Immediately we opened the door the smell of cigarettes was awful. Went in and the bathroom reeked of cigarettes smoke. Went back to reception asked for another room but was told the place was full. He did bring down an air freshener tin. But it was no good. It’s supposed to rain a non smoking hotel. The next day when we left we told the man on reception and a lady behind said hers was the same. The bathroom was worce because they go in there and put the expeller on.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

peter

Very pleasantly surprised One of the better Britainia hotels Excellent value
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Paul

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Last time I stay here
Bathroom just recently replaced, shower hose is not long enough to stand under, water pressure is a joke so your standing against the taps. Bathroom was filthy. Bedroom decor is old. Telly is in the wrong place and can’t be moved. This was meant to be a superior double room!
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Paul

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad
No hot water. Food terrible
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Andrew

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checked in to the room staff was very rude when we got to the room there was dirt all around the window mold at the window there was brown and green stuff on walls in bathroom the hallways were dirty rubbish laying about the WiFi even after paying for it was shocking there was like 4 channels on the tv the car park and road to hotel was pothole galore there was hammering and banging and drilling that started about 6am in morning was horrible would not recommend this hotel to anyone shocking standards and rude staff
Séjour de 2 nuits en janvier 2024