Avis
8,4
Très bien
9,0/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Florian
6 mai 2023
Florian
Séjour de 2 nuits en mai 2023
Réponse de Guest Relations le 12 mai 2023
Dear florian,Thankyou for your recent feedback and a 10/10 rating. We truly cannot wait to welcome you again in the future .Kindest RegardsArchanaGuest Relations Assistant
4/10 Médiocre
Florian
31 mars 2023
Florian
Séjour de 2 nuits en mars 2023
Réponse de Levi Bailey le 6 avr. 2023
Dear FlorianThank you for your review.Kind RegardsLevi BaileyGroup Operations Director
10/10 Excellent
Florian
Voyage d’affaires
27 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Florian
Séjour de 1 nuit en octobre 2022
Réponse de Guest Relations le 27 oct. 2022
Dear Florian, Thank you for taking the time to review your stay! It is always our aim to deliver a high standard of service, and we are pleased that you felt we achieved this during your stay. We certainly look forward to welcoming you back soon! Kind regards, Agata Polanska, Guest Relations Assistant
10/10 Excellent
SARAH
Voyage d’affaires
15 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SARAH
Séjour de 1 nuit en octobre 2021
Réponse de Laura C. le 6 nov. 2021
Dear Sarah,
Thank you for taking the time to review your stay. We do hope to welcome you back soon!
8/10 Bien
Julien
7 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julien
Séjour de 1 nuit en décembre 2018
10/10 Excellent
Voyageur vérifié
27 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2018
10/10 Excellent
Fiona
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fiona
Séjour de 1 nuit en mai 2024
10/10 Excellent
Carol, Bristol
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 25 mai 2024
Dear Carol,Thank you for your feedback. We're glad our proximity to the Birmingham Utilita Concert Arena was convenient for you. We apologize for any inconvenience you experienced with our lift system requiring room key/card swiping. Your comments will help us improve our guest experience.Best regards,Bahman AbbasiyanGuest Relation Manager
8/10 Bien
Gemma
Voyage en famille
19 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Gemma
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 22 mai 2024
Dear Gemma,Thank you for your feedback. We're glad to hear that you found the hotel clean and tidy, the staff nice, and the breakfast good. We appreciate your input on parking and hope to welcome you back again soon.Best regards,Bahman AbbasiyanGuest Relation Manager
4/10 Médiocre
Elizabeth
Voyage d’affaires
15 mai 2024
Les points forts : Propreté et personnel et service
Elizabeth
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 15 mai 2024
Dear Elizabeth,Thank you for sharing your feedback about your recent stay with us. I am sorry to hear that your experience did not meet your expectations.We appreciate your comments regarding the room conditions, noise issues, and bed comfort. These are areas we take seriously, and I will address them with our team to ensure improvements are made. we strive to create a comfortable and pleasant environment in and out of the hotel.Your feedback is invaluable in helping us enhance our services and facilities. We hope you will give us another chance to provide you with a better experience in the future.Thank you once again for your feedback.Regards,Bahman AbbasiyanGuest Relation Manager
10/10 Excellent
Pauline
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pauline
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 15 mai 2024
Dear Pauline,Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service.We look forward to welcoming you back soon.Best regards,Bahman AbbasiyanGuest Relation Manager
10/10 Excellent
Daniel
Voyage en couple
13 mai 2024
Les points forts : Équipements
Daniel
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 15 mai 2024
Dear Daniel,You're very welcome! We're thrilled to hear that you had a memorable night with us.Best regards,Bahman AbbasiyanGuest Relation Manager
10/10 Excellent
Georgie
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Georgie
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 8 mai 2024
Dear Georgie,Thank you for sharing this helpful tip! We're glad you had a lovely stay overall.Warm Regards,Bahman AbbasiyanGuest Relation Manager
10/10 Excellent
Julia
6 mai 2024
Julia
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 8 mai 2024
Dear Julia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager
4/10 Médiocre
Nur-Emel
6 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nur-Emel
Séjour de 1 nuit en mai 2024
Réponse de Bahman le 8 mai 2024
Dear Nur-Emel,We apologize for the unsatisfactory experience you had during your recent stay with us. Your feedback is important, and we will address the issues you mentioned to ensure improvements moving forward. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Bahman AbbasiyanGuest Relation Manager
8/10 Bien
KEVIN
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KEVIN
Séjour de 3 nuits en mai 2024
10/10 Excellent
Martyna
20 avr. 2024
Martyna
Séjour de 1 nuit en avril 2024
Réponse de Bahman le 11 mai 2024
Dear Martyna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager
10/10 Excellent
Penelope
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Penelope
Séjour de 1 nuit en avril 2024
Réponse de Bahman le 15 avr. 2024
Dear Penelope,We're thrilled to hear that you had a lovely and comfortable night at our hotel.We hope to welcome you back soon!Best regards,Bahman AbbasiyanGuest Relation Manager
10/10 Excellent
Beverley
Voyage en couple
8 avr. 2024
Les points forts : Équipements
Beverley
Séjour de 1 nuit en avril 2024
Réponse de Iris le 9 avr. 2024
Dear Beverley,Thank you for sharing your fantastic experience with us! We're delighted to hear that you found our hotel to be great value for money and in an ideal location for attending concerts, with convenient access to bars and restaurants.We appreciate your feedback regarding the temperature and the air conditioning in your room. We apologize for any discomfort you experienced and will certainly look into ways to improve the cooling system to ensure a more comfortable stay for our guests in the future.Your mention of the cleanliness of our hotel is greatly appreciated. Maintaining high standards of cleanliness is a top priority for us, and we're glad that our efforts were noticed and enjoyed by you.Regarding the lack of USB points, we apologize for any inconvenience this may have caused. We'll certainly take your suggestion into consideration for future upgrades to better accommodate the charging needs of our guests.Thank you for choosing to stay with us, and for your recommendation. We look forward to welcoming you back on your next visit to the area.Warm regards,IrisGuest Relations Assistant
8/10 Bien
Gunta
Voyage en famille
6 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Gunta
Séjour de 1 nuit en avril 2024
Réponse de Bahman le 7 avr. 2024
Dear Gunta,I'm sincerely sorry to hear about your disappointing experience at the spa. Please accept our apologies for any inconvenience or lack of care you encountered during your visit.I want to clarify that the spa is an external facility not directly affiliated with our hotel. However, your feedback is still incredibly important to us. We're committed to ensuring that all aspects of your stay, including the check-in/out process, room comfort, and breakfast experience, meet your expectations.If you would be willing to share your experience regarding your stay at the hotel, including any specific details about your room, the check-in/out process, and your breakfast experience, it would be greatly appreciated. Your feedback helps us to continuously improve our services and ensure a pleasant experience for all our guests.Once again, I apologize for any disappointment caused by the spa experience, and I hope we have the opportunity to welcome you back to our hotel for a more enjoyable stay in the future.Best regards,Bahman AbbasiyanGuest Relation Manager
10/10 Excellent
Ryan
5 avr. 2024
Ryan
Séjour de 2 nuits en mars 2024
Réponse de Bahman le 26 avr. 2024
Dear Ryan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager
10/10 Excellent
Jai
31 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jai
Séjour de 1 nuit en mars 2024
Réponse de Iris le 2 avr. 2024
Dear Jal,Thank you for your 5 star review! We hope you’ll visit us again soon. Kind Regards,IrisGuest Relations Assistant/Manager
10/10 Excellent
Jason
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en mars 2024
Réponse de Iris le 2 avr. 2024
Dear Jason, Thank you for taking a moment to share your experience at Park Regis Birmingham. We are so pleased to hear you found our hotel services to your liking. We look forward to welcoming you back again soon. Kind Regards,IrisGuest Relations Assistant/Manager
10/10 Excellent
Mohammed Naiem
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohammed Naiem
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 26 avr. 2024
Dear Mohammed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager
8/10 Bien
Nick
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nick
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 26 avr. 2024
Dear Nick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager
8/10 Bien
Mwamba
30 mars 2024
Les points forts : Propreté et personnel et service
Mwamba
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 31 mars 2024
Dear Mwamba,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager
8/10 Bien
Enoobong
30 mars 2024
Enoobong
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 26 avr. 2024
Dear Enoobong,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager
10/10 Excellent
Jonathan
25 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en mars 2024
Réponse de Iris le 27 mars 2024
Dear Jonathan,Thank you for the 5-star rating! We're delighted you enjoyed your stay with us and we look forward of welcoming you soon again!Kind Regards,IrisGuest Relations Assistant/Manager
4/10 Médiocre
Lynn
24 mars 2024
Lynn
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 15 avr. 2024
Dear Lynn,Thank you for taking the time to tell us about your experience at the Birmingham Park Regies. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Regards,Bahman AbbasiyanGuest Relation Manager
10/10 Excellent
Ebrar
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ebrar
Séjour de 1 nuit en mars 2024
Réponse de Iris le 27 mars 2024
Dear Ebrar,Thank you for your 5 star review and for sharing your experience, and we very much look forward to warmly welcoming you again to Park Regis Birmingham in the near future.Kind Regards,Iris Guest Relations Assistant/Manager
10/10 Excellent
Anne
Voyage en groupe
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 20 mars 2024
Dear Anne,Thank you for your kind feedback! We're delighted to hear that you enjoyed our modern hotel, spacious bedrooms, and friendly staff. We look forward to welcoming you back soon.Regards,Bahman AbbasiyanGuest Relation Manager
6/10 Satisfaisant
Naomi
13 mars 2024
Naomi
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 4 avr. 2024
Dear Naomi,We very much appreciate your comments regarding your stay at the Birmingham Park Regis. Regards,Bahman AbbasiyanGuest Relation Manager
10/10 Excellent
Brandon, Swindon
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandon
Séjour de 1 nuit en mars 2024
Réponse de Iris le 12 mars 2024
Dear Brandon,We very much appreciate your comments regarding your stay at the Birmingham Park Regis. It is always a pleasure to receive positive feedback. I will share your comments with the breakfast team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,IrisGuest Relations Assistant/Manager
8/10 Bien
Enoobong
11 mars 2024
Enoobong
Séjour de 1 nuit en mars 2024
Réponse de Iris le 2 avr. 2024
Dear Enoobong,Thank you for your 4 star review! We hope you’ll visit us again soon. Kind Regards,IrisGuest Relations Assistant/Manager
6/10 Satisfaisant
david, Liverpool
11 mars 2024
david
Séjour de 1 nuit en mars 2024
Réponse de Bahman le 31 mars 2024
Dear david,Dear Mwamba,Thank you for the rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager
10/10 Excellent
ali
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ali
Réponse de Bahman le 1 mars 2024
Dear Ali,Thank you for your wonderful review! We are thrilled to hear that your recent 3-week stay at Park Regis Birmingham was such a memorable experience.Your kind words about our staff, and especially the exceptional service provided by Miss Aala mean the world to us. We strive to create a home away from home for all our guests, and it brings us great joy to know that we succeeded in doing so for you.We sincerely appreciate your recommendation and look forward to welcoming you back on your future visits to Birmingham.Warm regards,Bahman AbbasiyanGuest Relation Manager
6/10 Satisfaisant
Darren
29 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Darren
Séjour de 1 nuit en février 2024
Réponse de Bahman le 1 mars 2024
Dear Darren,Thank you for your kind feedback, and we hope to see you again soon Regards,Bahman AbbasiyanGuest Relation Manager
6/10 Satisfaisant
Voyageur vérifié
26 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location but improvement is need for cleannes
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Iris le 28 févr. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Park Regis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Park Regis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards, IrisGuest Relations Assistant
6/10 Satisfaisant
Kate
25 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Nice but could have been better
Kate
Séjour de 2 nuits en février 2024
Réponse de bahman le 26 févr. 2024
Dear Kate,Thank you for sharing your feedback. We apologize for any discomfort you experienced with the bed setup and the quality of the breakfast. We appreciate your compliments on the cleanliness, the quality of the shower, availability of robes, and the security measures. Your insights are valuable, and we will work towards enhancing our offerings. We hope to have the opportunity to welcome you back and provide a more satisfying experience.Best regards,Bahman AbbasiyanGuest Relation Manager
10/10 Excellent
Surinder
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surinder
Séjour de 1 nuit en février 2024
Réponse de Bahman le 26 févr. 2024
Dear Surinder,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager
10/10 Excellent
Jay
25 févr. 2024
Jay
Séjour de 1 nuit en février 2024
Réponse de Irsi le 27 févr. 2024
Dear Jay,We very much appreciate your comments regarding your stay at the Birmingham Park Regis.Kind Regards,IrsiGuest Relations Assistant
2/10 Horrible
Chris
Voyage d’affaires
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rubbish hotel
Chris
Séjour de 1 nuit en février 2024
Réponse de Bahman le 26 févr. 2024
Dear Chris,please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Park Regis Birmingham in the near future. Regards,Bahman AbbasiyanGuest Relation Manager
8/10 Bien
Enoobong
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enoobong
Séjour de 1 nuit en février 2024
Réponse de Bahman le 26 févr. 2024
Dear Enoobong,We very much appreciate your comments regarding your stay at the Park Regis Birmingham. Regards,Bahman AbbasiyanGuest Relation Manager
8/10 Bien
Sherry-Ann
Voyage en famille
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sherry-Ann
Séjour de 2 nuits en février 2024
Réponse de Bahman le 26 févr. 2024
Dear Sherry-Ann,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsBahman Abbasiyan - Guest Relation Manager
10/10 Excellent
Anisah
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anisah
Séjour de 1 nuit en février 2024
Réponse de Bahman le 16 févr. 2024
Dear Anisah,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soonRegards,Bahman AbbasiyanGuest Relation Manager
6/10 Satisfaisant
Voyageur vérifié
15 févr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Bahman le 26 févr. 2024
Dear Faraz,Thank you for your detailed feedback. We apologize for the lapses in service and cleanliness during your recent stay. We appreciate your honesty and will address these concerns promptly. We value your patronage and hope to welcome you back with an improved experience.Best regards,Bahman AbbasiyanGuest Relation Manager
8/10 Bien
John
Voyage d’affaires
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 3 nuits en janvier 2024
Réponse de Bahman le 26 févr. 2024
Dear John,We very much appreciate your comments regarding your stay at the Park Regis Birmingham. Regards,Bahman AbbasiyanGuest Relation Manager
4/10 Médiocre
Thomas
8 févr. 2024
Thomas
Séjour de 1 nuit en février 2024
Réponse de Bahman le 9 févr. 2024
Dear Thomas,I noticed you gave us a 2-star rating, and I'd love to hear more about your stay! If you have a moment, would you be open to giving us a call at the hotel? I'm here to listen and gather all the details so we can address any concerns you may have had.Looking forward to hearing from you and learning how we can make things right.Thanks,Bahman AbbasiyanGuest Relation Manager
10/10 Excellent
Ashley
Voyage d’affaires, Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en février 2024
Réponse de Susan le 5 févr. 2024
Good afternoon AshleyThank you for your review.Unfortunately we do not offer the Silver or Gold Member discount at Park Regis Birmingham, this will be why breakfast has not been included in your stay.Kind regardsSusan CassonRegional Resevations Manager.