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Avis sur Leonardo Royal Hotel Birmingham

4 out of 5
Leonardo Royal Hotel Birmingham
245 Broad Street, Birmingham, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 1150 avis sur 2107." "
Note des voyageurs de 8 (Bien), d’après 526 avis sur 2107." "
Note des voyageurs de 6 (Satisfaisant), d’après 219 avis sur 2107." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 2107." "
Note des voyageurs de 2 (Horrible), d’après 96 avis sur 2107." "

9,0/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very central
Séjour de 1 nuit en mai 2024

10/10 Excellent

Amanda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful and clean hotel with helpful, and polite staff who made you feel welcome
Séjour de 1 nuit en mai 2024

10/10 Excellent

Clair

Voyage en couple
Les points forts : Équipements
The hotel was lovely clean and friendly the staff were very welcoming
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 25 mai 2024
Good EveningThank you for taking your time in doing a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel , great location
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 24 mai 2024
Good AfternoonThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcoming you back in the futureKind RegardsRichardDuty Manager

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent position, very clean and tidy too
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 23 mai 2024
Good AfternoonThank you for taking your time in leaving a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Gina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel outside area around car park good do with some attention
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 23 mai 2024
Good AfternoonThank you for taking your time in leaving a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Keith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and welcoming staff
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 20 mai 2024
Good Evening Thank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcoming you back in the future Kind RegardsDuty Manager

8/10 Bien

Jamie

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Personally I think it’s expensive for what it is. I have stayed at nicer hotels that are cheaper. The biggest let down was the breakfast on the second day. My wife waited 20mins for an omelette, and not one member of staff cleared a table. When we left after breakfast there were 8 empty tables that hadn’t been cleared and re set! One can only assume that there was a staff shortage that morning. Apart from that the hotel was comfortable and clean.
Séjour de 2 nuits en mai 2024
Réponse de Duty Manager le 14 mai 2024
Good Evening Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the future Kind RegardsDuty Manager

10/10 Excellent

abdi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best place to stay in for short trip
Séjour de 9 nuits en mai 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

4/10 Médiocre

Frederick

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
What all travelers need to be aware of is, you'll have to include any guest you are expecting to see at the hotel as part of your booking if your guest is coming any time from 7pm because they deploy security guards at the entrace (forget about your access cards). And you will be checked in using a printed register from 7pm onwards each time you go in/out. Sad to say but worth mentioning for others to know and be aware.
Séjour de 1 nuit en février 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening I am sorry to read the review on your recent stay at Leonardo Royal Hotel Birmingham I will look into your review urgently and I would like to thank you for the information Kind RegardsDuty Manager

10/10 Excellent

Courtney

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay as always! Stunning hotel and staff are always willing to help. Only one thing that was disappointing was, our room was located near the cleaners cupboard we had a 2 night stay and both mornings were woke up by the loudness of the cleaners which was disappointing and meant that both mornings we were up at the crack of dawn way before our set alarms.
Séjour de 2 nuits en mai 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Mahnoor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location. Nice room. Bed could be bigger.
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

6/10 Satisfaisant

Rachel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good size room and bathroom clean
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening Thank you for taking your time in spending in a review on your recent stay at Leonardo Royal Hotel Birmingham Kind RegardsDuty Manager

10/10 Excellent

Sairah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

6/10 Satisfaisant

Tracey

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Great for being near canal side bars. Didn’t like double room with bed pushed up against wall…clearly enough room to put second bedside table and lamp Tv and air con didn’t work
Séjour de 2 nuits en mai 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening Thank you for taking the time to do a review and feedback on your recent stay at Leonardo Royal Hotel Birmingham.I am sorry to read about the problems you had and I will be investigating the issues has a matter of urgencyOnce again I am sorry about the issues you had at Leonardo Royal Hotel Birmingham

8/10 Bien

Carol

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Have used this hotel before and it is so convenient for everything we needed
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Carl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyable stay with welcoming staff.
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Nick

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So clean. Great location with easy parking. Good sized immaculate room. Comfortable beds. Staff kind and friendly and so helpful - one exception in the bar when we were served without eye contact, had to pour our own drinks and then the pay machine was simply thrust in our direction without even telling us the total.
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

6/10 Satisfaisant

Hefin, Didcot

Séjour de 1 nuit en mai 2024

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 10 mai 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

2/10 Horrible

Victoria

Voyage en famille
Les points faibles : Personnel et service
Do not stay here unless you want to be kept awake all night by pounding night clubs/ drunk guests slamming doors. Also don’t expect to be served at the bar at all, as they’re unlikely to have most items on the menu & that’s if you’re lucky enough to get served.
Séjour de 1 nuit en mai 2024
Réponse de Duty Manager le 5 mai 2024
Good AfternoonThank you for taking your time on reviewing the hotel on your on your recent stayWe look forward to welcoming you back in the near future

8/10 Bien

Gordon

Voyage d’affaires
Les points forts : Propreté et personnel et service
Nice quiet rooms, comfy beds and breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 5 mai 2024
Good Morning Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

8/10 Bien

Jana

Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 20 mai 2024
Good EveningThank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel Birmingham and we look forward to welcome you back soonKind RegardsDuty Manager

8/10 Bien

Avtar

Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 16 mai 2024
Good Afternoon Thank you for taking your time on posting a review on your recent stay at Leonardo Royal Hotel BirminghamKind RegardsDuty Manager

10/10 Excellent

Mercedez-Jane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Father stayed here, he loved it. Very comfy
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

ALISON

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
stayed overnight as was going to the Utility arena to watch Peter Kay, hotel really central 2 min walk to the arena plenty of bars restaurants near by. Excellent breakfast, staff excellent hotel spotless, parking on site, would recommend staying at this hotel.
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

2/10 Horrible

Deri

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Thomas

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good Location and friendly staff. Room was Comfy and very clean too!
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

john

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Duty Manager le 14 mai 2024
Good Evening Thank you taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the future Kind RegardsDuty Manager

6/10 Satisfaisant

Lloyd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Jurgita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clean hotel, staff was amaizing to breakfast excellent
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

6/10 Satisfaisant

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Beverley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a really nice room, comfy bed. Check in was a big problem. We checked in advance, although I understand check in time is 3pm and we arrived at 12 noon, it would have been kind if staff could allocate us a room before 3pm as we were waiting all this time.
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

8/10 Bien

Fiona

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel excellent, staff friendly and helpful breakfast awful
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

8/10 Bien

Ada

Voyage en famille
Les points forts : Propreté et personnel et service
Nice location
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

6/10 Satisfaisant

Samuele

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great rooms, good amenities, poor communication regarding restaurant lunch availability.
Séjour de 3 nuits en avril 2024
Réponse de Duty Manager le 23 avr. 2024
Good Afternoon Thank you for taking your time to do a a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

6/10 Satisfaisant

Samuele

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The amenities and rooms are high standards, as expected. Parking space next to the building (extra charge), gym, hotel umbrellas available for rental and room upgrade received with Expedia Gold customers. We had troubles having lunch at the restaurant or bar, even though advertised as available from 12:00 everywhere in the hotel, so don't rely on that. Overall a mixed bag, good infrastructures with room for improvement on management.
Séjour de 3 nuits en avril 2024
Réponse de Duty Manager le 18 avr. 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

2/10 Horrible

Esin

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Someone broke into my expedia account and used my money to book 2 nights at this hotel. When I saw what's happening I called the hotel and expdia immediately to report while theif was still accommodating at the hotel. They didn't do anything about it. Since s/he already checked in they just let her stay and didn't refund my money. I highly believe that they are part of this scam. Don't stay here they can steal your card information and fraud you too.
Séjour de 2 nuits en avril 2024
Réponse de Duty Manager le 19 avr. 2024
Good Evening EsinI am sorry to hear about the experience you had via expedia.I have checked your reservation at the Leonardo Royal Hotel Birmingham and I can confirm we have not had your personal credit cards for the above reservation.I would strongly advise to contact the customer service at expedia about the problems you have hadKind RegardsDuty Manager

10/10 Excellent

Janet

Voyage en couple
Les points forts : Propreté et personnel et service
Perfect for Symphony Hall excellent staff bedroom door looked as if it had been forced not a good loo. A little attention to detail around paintwork in bathroom would make a huge difference. These are small things but make a difference
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 18 avr. 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Raj

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Parking was not very easy
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 18 avr. 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Robert

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are excellent
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 18 avr. 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

6/10 Satisfaisant

Trishan

Les points faibles : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Duty Manager le 18 avr. 2024
Good Evening Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

8/10 Bien

Peter, Clifton Hill

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to restaurants and conference centre
Séjour de 6 nuits en avril 2024
Réponse de Duty Manager le 15 avr. 2024
Good Morning Thank you for taking your time on your recent stay at Leonardo Royal Hotel BirminghamWe will look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Oscar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was lovely. booked it as a last minute getaway for me and my fiancée with our 2 month old baby. They were very accommodating and the facilities were everything we needed including a mini fridge to store milk which was a bonus. The breakfast is well worth the money, omelettes made to order were delicious. We didn't have any evening meals but did use the bar which was relaxed and had a massive selection of drinks available. thanks for a great stay! (the showers were absolutely wonderful too)
Séjour de 3 nuits en avril 2024
Réponse de Duty Manager le 15 avr. 2024
Good Morning Thank you for taking your time on your recent stay at Leonardo Royal Hotel BirminghamWe will look forward to welcoming you back in the near futureKind RegardsDuty Manager

10/10 Excellent

Rhys

Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 5 mai 2024
Good Morning Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Dean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location lovey staff
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

8/10 Bien

Scott

Séjour de 2 nuits en avril 2024
Réponse de Duty Manager le 5 mai 2024
Good Morning Thank you for taking your time on doing a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the near future

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A perfectly good, serviceable hotel, convenient to the City Center and the railway station by tram. Staff were friendly and went out of their way to be helpful. Good value for the price paid.
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

10/10 Excellent

Omari

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service
Séjour de 2 nuits en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager

2/10 Horrible

Aamir, London

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service et équipements
I am very regular to this hotel , stayed more than 15 times , they always give me drinks vouchers and upgrade the rooms , but this time was my worst time ever in this place , we were couple and they allocated me twin room, room was not the one which I booked , Rapheal on reception he was bit friendly, he changed my room from 3rd to 8th floor, which was very noisy and closed to lift , and planing to change my regular place coz of this experience, towels got marks and seems like not been changed , plz try to improve
Séjour de 1 nuit en avril 2024
Réponse de Duty Manager le 14 avr. 2024
Good MorningThank you for taking your time to do a review on your recent stay at Leonardo Royal Hotel BirminghamWe look forward to welcoming you back in the futureKind RegardsDuty Manager