Avis
8,4
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en famille
1 nov. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en octobre 2022
8/10 Bien
Haider
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Haider
Séjour de 6 nuits en mai 2024
10/10 Excellent
Liz
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liz
Séjour de 1 nuit en mai 2024
Réponse de Hyatt Birmi le 22 mai 2024
Dear Liz,Thank you for your feedback! We're delighted to hear that you found our hotel safe, lively, and quiet. We strive to provide a balanced and enjoyable atmosphere for all our guests. We look forward to welcoming you back for another great stay.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Katie
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katie
Séjour de 1 nuit en mai 2024
Réponse de Hyatt Birmi le 21 mai 2024
Dear Katie,Thank you so much for your kind words! We're delighted to hear that you found our hotel beautiful and that our staff went above and beyond to make your stay enjoyable. We strive to provide exceptional service and it's wonderful to know that we succeeded. We look forward to welcoming you back for another fantastic experience.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
David
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Hyatt Birmi le 20 mai 2024
Dear David,Thank you for your kind feedback! We're delighted to hear that you enjoyed your experience at our club lounge, and that you found the complimentary evening drinks and nibbles to your liking.Our team works hard to create a warm and welcoming atmosphere, and it's wonderful to hear that you found our staff friendly. Additionally, we're thrilled that you enjoyed the great view from our lounge area.We hope to have the pleasure of welcoming you back for another delightful stay in the future.Best regards,Hyatt Regency Birmingham Team
8/10 Bien
John
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mai 2024
8/10 Bien
ricardo, solihull
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ricardo
Séjour de 1 nuit en mai 2024
8/10 Bien
Brian
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brian
Séjour de 5 nuits en mai 2024
Réponse de Hyatt Birmi le 17 mai 2024
Dear Brian,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our central location and found it convenient.We apologize for the disruption caused by the fire alarm sounding early in the morning. The safety and well-being of our guests are our top priorities, and while false alarms can be inconvenient, they are sometimes necessary to ensure our safety systems are functioning correctly. We are reviewing this incident to minimize any future disturbances.We appreciate your understanding and hope to welcome you back soon for a more seamless experience.Best regards,Hyatt Regency Birmingham Team
6/10 Satisfaisant
Fabio
10 mai 2024
Fabio
Séjour de 2 nuits en mai 2024
Réponse de Hyatt Birmi le 13 mai 2024
Dear Fabio,Thank you for rating your stay experience at Hyatt Regency Birmingham 3/5 and we hope to have another opportunity to welcome you again in the not-too-distant future.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Sonia
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonia
Séjour de 2 nuits en mai 2024
10/10 Excellent
Sandra
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en avril 2024
Réponse de Hyatt Birmi le 30 avr. 2024
Dear Sandra,Thank you for rating your stay experience at Hyatt Regency Birmingham 5/5 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team
2/10 Horrible
Jennifer
Voyage en famille
7 avr. 2024
Les points faibles : Personnel et service
Jennifer
Séjour de 8 nuits en mars 2024
Réponse de Hyatt Birmi le 8 avr. 2024
Dear Jennifer,We sincerely apologize for the disappointment and frustration you experienced during your recent stay at our hotel. Your feedback regarding the quality of service and the standards of your room is concerning, and we regret that we did not meet your expectations in these areas.Providing exceptional service and ensuring the highest standards of comfort and satisfaction for our guests are fundamental to our values. We deeply regret that we fell short of delivering on these commitments during your stay. Please know that we take your feedback seriously, and we are actively investigating the issues you've raised to address them promptly and prevent similar occurrences in the future.We apologize for any difficulties you encountered in reaching us to address your concerns. Our guests' satisfaction is our top priority, and we regret any inconvenience caused by the poor response to your complaints. Rest assured, we are reviewing our communication processes to ensure that our guests' concerns are addressed in a timely and effective manner.We understand that we have failed to meet your expectations on this occasion, but we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Best regards,Hyatt Regency Birmingham Team
6/10 Satisfaisant
Natasha
31 mars 2024
Les points forts : Propreté et personnel et service
Natasha
Séjour de 2 nuits en mars 2024
Réponse de Hyatt Birmi le 4 avr. 2024
Dear Natasha,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you had an overall good stay at our hotel.We sincerely apologize for any inconvenience caused by the maintenance issues you encountered during your visit. Ensuring that our facilities are well-maintained is a priority for us, and we appreciate you bringing these concerns to our attention. Rest assured, we will address these matters promptly to prevent any recurrence and to uphold the high standards we strive for.We're glad to hear that despite these challenges, you still enjoyed your time with us. Your satisfaction is important to us, and we're grateful for your understanding. Should you choose to stay with us again in the future, we'll make every effort to ensure your experience is nothing short of excellent.Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay. If you have any further comments or need assistance, please feel free to reach out to us at any time.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Katherine
26 mars 2024
Katherine
Séjour de 1 nuit en mars 2024
10/10 Excellent
Ellie
24 mars 2024
Ellie
Séjour de 1 nuit en mars 2024
10/10 Excellent
Razin
Voyage en famille avec de jeunes enfants
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Razin
Séjour de 2 nuits en mars 2024
Réponse de Hyatt Birmi le 25 mars 2024
Dear Razin,Thank you for choosing to stay with us and for taking the time to provide feedback. We're glad to hear that you enjoyed your overall experience at our hotel.Regarding your comments about breakfast, we appreciate your feedback and apologize for any inconvenience caused by the scattered layout and limited options. We continuously strive to improve our offerings, and your input helps us identify areas where we can make enhancements.We're pleased to hear that you found the taste satisfactory, and we hope to have the opportunity to welcome you back for an even better experience in the future. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. Thank you again for your valuable feedback.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Deborah
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en mars 2024
Réponse de Hyatt Birmi le 21 mars 2024
Dear Deborah,Thank you for rating your stay experience at Hyatt Regency Birmingham 5/5 and we look forward to welcoming you back.Best regards,Hyatt Regency Birmingham Team
8/10 Bien
Francis
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Francis
Séjour de 1 nuit en mars 2024
Réponse de Hyatt Birmi le 18 mars 2024
Dear Francis,Thank you for rating your stay experience at Hyatt Regency Birmingham 4/5 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Rose
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rose
Séjour de 2 nuits en mars 2024
Réponse de Hyatt Birmi le 13 mars 2024
Dear Rose,Thank you for taking the time to share your recent experience at our hotel in Birmingham. We truly appreciate your kind words and are delighted to hear that you found our property to be clean, quiet, and enjoyed the friendliness and professionalism of our staff.We're pleased that you were able to take advantage of our well-maintained leisure facilities, including the gym, sauna, steam room, and pool. However, we sincerely apologize for any inconvenience caused by the cold shower. Your feedback regarding the shower temperature has been brought to the attention of our maintenance team, and we will work diligently to address this issue to ensure a comfortable experience for all our guests.It's wonderful to hear that you found our location convenient, with easy access to nearby attractions, public transport, and dining options. We strive to provide a convenient and enjoyable stay for all our guests, and we're glad to know that you would recommend our hotel.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. If there is anything else we can assist you with, please do not hesitate to contact our guest services team.Best regards,Hyatt Regency Birmingham Team
6/10 Satisfaisant
KiarnaLatoya
11 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
KiarnaLatoya
Séjour de 3 nuits en mars 2024
Réponse de Hyatt Birmi le 12 mars 2024
Dear KiarnaLatoya,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our hotel to be nice.We understand that pricing is an important factor in your overall experience, and we sincerely apologize if you felt that our rates did not align with your expectations. We continually review our pricing structure to ensure it reflects the value of the services and amenities we provide.Your comments are valuable to us as they help us in our ongoing efforts to enhance the guest experience. We hope that despite this concern, you were able to enjoy your time with us and that you'll consider staying with us again in the future.If there's anything specific you would like to discuss regarding your stay or if you have any further feedback to share, please don't hesitate to reach out to us directly.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Karen
Voyage en groupe
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en mars 2024
Réponse de Hyatt Birmi le 11 mars 2024
Dear Karen,Thank you for choosing to stay with us during your visit to the theatre and for taking the time to share your wonderful feedback. We are thrilled to hear that you had an enjoyable experience at Hyatt.It's fantastic to know that you found our hotel's location, food, friendliness, and staff to be to your satisfaction. Providing excellent service and creating memorable experiences for our guests are always our top priorities, and we're delighted that we succeeded in doing so during your stay.Your recommendation means the world to us, and we would be honored to welcome you back for another enjoyable stay in the future. Should you require any assistance with your next reservation, please do not hesitate to contact us directly.Best regards,Hyatt Regency Birmingham Team
8/10 Bien
Greer
Voyage d’affaires
10 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Greer
Séjour de 1 nuit en mars 2024
Réponse de Hyatt Birmi le 11 mars 2024
Dear Greer,Thank you for sharing your feedback with us following your recent stay. We're pleased to hear that you enjoyed our spacious twin room with comfortable beds.We're sorry to hear that you were unable to utilize our facilities during your short stay. However, we're glad to know that they caught your eye and we hope you'll have the opportunity to enjoy them during a future visit.We appreciate your feedback regarding the additional pillow option and the information about the tram service. Please accept our apologies for any inconvenience caused. We will address this with our team to ensure that we are better prepared to assist guests with inquiries in the future.Thank you for choosing our hotel, and we hope to welcome you back for a longer stay soon.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Phil
Voyage d’affaires
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Phil
Séjour de 1 nuit en mars 2024
Réponse de Hyatt Birmi le 7 mars 2024
Dear Phil,Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you had an excellent experience during your time at our hotel.Providing exceptional service and maintaining high-quality rooms are top priorities for us, and we're delighted that our efforts met your expectations. Your appreciation for our staff and accommodations means a lot to us.We hope to have the pleasure of welcoming you back for another first-class experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Sophie
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sophie
Séjour de 2 nuits en mars 2024
Réponse de Hyatt Birmi le 8 mars 2024
Dear Sophie,Thank you for rating your stay experience at Hyatt Regency Birmingham 5/5 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Tem
8/10 Bien
Charlie
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlie
Séjour de 1 nuit en mars 2024
Réponse de Hyatt Birmi le 6 mars 2024
Dear Charlie,Thank you for sharing your feedback with us regarding your recent stay. We're glad to hear that you found our rooms clean and well-appointed, albeit with some signs of aging, which we will address promptly. Your comments help us to continually improve our facilities and ensure they meet the highest standards.We're pleased that you enjoyed the offerings at our lobby bar and "pub," and that our staff provided helpful and friendly service throughout your stay. It's also great to know that our extended opening hours were convenient for you.We apologize for any inconvenience caused by the limited parking, but we're glad to hear that you were informed about this in advance. We appreciate your understanding and patience in this matter.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Laura
Voyage en groupe
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laura
Séjour de 1 nuit en février 2024
Réponse de Hyatt Birmi le 28 févr. 2024
Dear Laura,Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff and enjoyed our hotel's convenient location.It's fantastic to know that you found the metro stop right outside the hotel to be convenient for exploring the city, and that you enjoyed the great view from your room as well as its spaciousness.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing our hotel!Best regards,Hyatt Regency Birmingham Team
8/10 Bien
Mark
Voyage d’affaires, Voyage en couple
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en février 2024
Réponse de Hyatt Birmi le 28 févr. 2024
Dear Mark,Thank you for your feedback. We're pleased to hear that you enjoyed our bar and restaurant during your stay.We apologize for any inconvenience caused by the oversight with your wife's name not being included on the booking. We understand how important it is for all guests listed on the reservation to have a smooth check-in experience, and we regret any inconvenience this may have caused. Your feedback will be shared with our team to ensure that similar issues are avoided in the future.We appreciate your understanding, and we hope to have the opportunity to welcome you and your wife back for a more seamless experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing our hotel.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Peter
20 févr. 2024
Peter
Séjour de 1 nuit en février 2024
Réponse de Hyatt Birmi le 28 févr. 2024
Dear Peter,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you back.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
David
18 févr. 2024
David
Séjour de 1 nuit en février 2024
Réponse de Hyatt Birmi le 28 févr. 2024
Dear David,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you back.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Eleanor
Voyage en groupe
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eleanor
Séjour de 1 nuit en février 2024
Réponse de Hyatt Birmi le 28 févr. 2024
Dear Eleanor,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you back.Best regards,Hyatt Regency Birmingham Team
2/10 Horrible
Areeb
14 févr. 2024
Areeb
Séjour de 1 nuit en février 2024
Réponse de Hyatt Birmi le 28 févr. 2024
Dear Areeb,I am truly sorry to learn of not meeting your overall expectations during your recent stay. If there is anything you would like us to look into to improve our guest experience, please feel free to reach out.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
David
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 3 nuits en février 2024
Réponse de Hyatt Birmi le 14 févr. 2024
Dear David,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Phillip
11 févr. 2024
Phillip
Séjour de 1 nuit en février 2024
Réponse de Hyatt Birmi le 12 févr. 2024
Dear Phillip,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Paul
Voyage d’affaires
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 1 nuit en février 2024
Réponse de Hyatt Birmi le 9 févr. 2024
Dear Paul,Thank you for rating your stay experience at Hyatt Regency Birmingham 10/10 and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Kenneth
Voyage avec des animaux de compagnie, Voyage en couple
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 4 nuits en décembre 2023
Réponse de Hyatt Birmi le 2 févr. 2024
Dear Kenneth,Thank you for your kind words regarding the aesthetics of our hotel building. We are delighted to hear that you find it beautiful.At Hyatt Regency Birmingham, we take great pride in maintaining a visually appealing and welcoming environment for our guests. Our team works diligently to ensure that the architecture and overall ambiance contribute to a memorable stay.We truly appreciate your positive feedback, and we look forward to providing you with an equally pleasing experience during your entire stay. If there's anything specific you'd like to highlight or if you have any further comments, please feel free to share them with us.Thank you for choosing our hotel, and we hope you to welcome you again soon.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Ian
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ian
Séjour de 1 nuit en janvier 2024
Réponse de Hyatt Birmi le 1 févr. 2024
Dear Ian,Thank you so much for taking the time to share your positive experience at our hotel in Birmingham city centre. We are thrilled to hear that you found our hotel amazing, enjoyed the lovely staff, and appreciated the large comfortable rooms.We understand that parking can sometimes be a challenge, and we appreciate your understanding. It's great to know that you found QPark close by as a convenient alternative.We value your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything specific you would like to share or suggest to make your next visit even more enjoyable, please feel free to let us know.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Sam
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ac comfortable stay
Sam
Séjour de 2 nuits en janvier 2024
Réponse de Hyatt Birmi le 9 févr. 2024
Dear Sam,It is our pleasure learning of your comfortable stay at Hyatt Regency Birmingham and we look forward to welcoming you again.Best regards,Hyatt Regency Birmingham Team
8/10 Bien
Tracey Kumar
25 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Not quite 5 star
Tracey Kumar
Séjour de 1 nuit en janvier 2024
Réponse de Hyatt Birmi le 31 janv. 2024
Dear Tracey Kumar,Thank you for choosing our hotel for your special occasion, and we're delighted to hear that you had a positive experience. It warms our hearts to know that the cleanliness, spaciousness, and amenities of the room and bathroom exceeded your expectations.We're thrilled to hear that you took advantage of our room service, and we appreciate your kind words about our team going above and beyond to make your stay enjoyable. Your satisfaction is truly our reward.We hope to have the pleasure of welcoming you and your husband back for another special stay in the future. If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
HITEN
24 janv. 2024
HITEN
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Lloyd
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Lloyd
Séjour de 3 nuits en janvier 2024
Réponse de Hyatt Birmi le 31 janv. 2024
Dear Lloyd,Thank you for your wonderful feedback! We are thrilled to hear that you found our facilities and services to be excellent. Providing a positive and memorable experience for our guests is our top priority.We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Robin, London
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robin
Séjour de 1 nuit en janvier 2024
Réponse de Katie le 14 févr. 2024
Dear Robin, Thank you so much for your wonderful 5/5 rating! We're delighted to hear that you had a fantastic experience during your stay at Hyatt Regency Birmingham.Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything specific you loved about your stay or any team member who went above and beyond to make your visit memorable, please feel free to let us know. We'll be sure to pass along your compliments.We hope to have the pleasure of welcoming you back soon for another exceptional stay with us!
6/10 Satisfaisant
Ian
Voyage en groupe
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ian
Séjour de 1 nuit en janvier 2024
Réponse de Hyatt Birmi le 31 janv. 2024
Dear Ian,Thank you for your wonderful feedback! We are thrilled to hear that you found our facilities and services to be excellent. Providing a positive and memorable experience for our guests is our top priority.We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
Steven
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en janvier 2024
Réponse de Katie le 14 févr. 2024
Dear Steven, Thank you so much for taking the time to leave us a fantastic 5/5 rating! We're thrilled to hear that you had an exceptional experience during your stay at Hyatt Regency Birmingham.Your positive feedback means the world to us and serves as great motivation for our team to continue delivering excellent service. If there's anything in particular that made your stay memorable, please don't hesitate to share it with us. We love hearing about our guests' experiences.We look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Katie le 14 févr. 2024
Dear valued guest, Thank you so much for your outstanding 10/10 rating! We're thrilled to learn that you had a great experience during your time at Hyatt Regency Birmingham.Your satisfaction is our ultimate goal, and we're delighted that we could meet and even exceed your expectations. If there's anything specific that made your stay exceptional or any particular aspect you loved, please feel free to share it with us.We can't wait to have the pleasure of welcoming you back for another remarkable stay with us soon!
10/10 Excellent
Ben
Voyage d’affaires
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ben
Séjour de 1 nuit en janvier 2024
Réponse de Katie le 14 févr. 2024
Dear Ben, Wow, thank you so much for your amazing 10/10 rating! We're absolutely thrilled that you had such a fantastic experience at Hyatt Regency Birmingham.Your feedback means the world to us, and we're delighted to hear that we were able to exceed your expectations. Providing exceptional service and creating memorable experiences for our guests is what we strive for every day.We can't wait to welcome you back for another outstanding stay with us in the future!
6/10 Satisfaisant
Paul
Voyage en couple
6 janv. 2024
Les points forts : Équipements
Les points faibles : Propreté
Paul
Séjour de 1 nuit en décembre 2023
Réponse de Hyatt Birmi le 31 janv. 2024
Dear Paul,Thank you for being a repeat guest, and we appreciate you taking the time to share your observations with us. We value your loyalty and feedback, and we genuinely apologize for any disappointment you've experienced in recent stays.We understand your concerns about the tired and dirty appearance of the rooms. Your comfort and satisfaction are paramount to us, and we regret that we have not met your expectations in this regard. Please be assured that we take your feedback seriously, and we will conduct a thorough assessment to address the issues you've raised and make necessary improvements.We appreciate your continued support, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best regards,Hyatt Regency Birmingham Team
8/10 Bien
Craig
2 janv. 2024
Craig
Séjour de 1 nuit en décembre 2023
Réponse de Katie le 14 févr. 2024
Dear Craig, Thank you for taking the time to rate your recent experience. We're delighted to hear that you had a satisfying stay with us.Your feedback is important to us as we continuously strive to enhance our services and exceed our guests' expectations. If there are any areas where you feel we could have improved to make your stay even better, please don't hesitate to share your insights with us.We appreciate your support and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future!
2/10 Horrible
Miss
Voyage en couple
1 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miss
Séjour de 1 nuit en décembre 2023
Réponse de Hyatt Birmi le 31 janv. 2024
Dear Miss,We sincerely appreciate you taking the time to share your feedback with us, and we are genuinely sorry to hear about the various issues you encountered during your stay. It's disheartening to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused.We regret the discrepancy in room placement and the outdated condition of your room. Our guests' comfort is a top priority, and we will address these concerns to enhance the overall experience for our guests.Additionally, we apologize for the inconvenience caused by the water quality, the minimal facilities, and the cleanliness of the dressing gown. Such lapses do not reflect our usual standards, and we will conduct a thorough review and address these matters with our team.The behavior of other guests and the perceived rudeness from our staff member are regrettable, and we will ensure that our team receives additional training to provide a more welcoming and helpful service.We appreciate your feedback, and we take your comments seriously. Your experience is not reflective of the high standards we strive to maintain. We hope you might reconsider and give us another opportunity to provide a more positive experience in the future.Best regards,Hyatt Regency Birmingham Team
10/10 Excellent
James
27 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en décembre 2023
Réponse de Katie le 14 févr. 2024
Dear James, Thank you so much for your glowing 5/5 rating! We're thrilled to hear that you had such a wonderful experience at Hyatt Regency Birmingham.Your feedback means a lot to us, and we're delighted that you found your stay with us enjoyable. If there's anything specific that made your experience memorable or any aspect you particularly loved, please feel free to share it with us.We can't wait to have the pleasure of welcoming you back for another fantastic stay with us soon!
6/10 Satisfaisant
Zahid
22 déc. 2023
Zahid
Séjour de 1 nuit en décembre 2023
Réponse de Katie le 14 févr. 2024
Dear Zahid, Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are committed to continuously improving our services to ensure a memorable experience for all our guests.If there are any specific areas where you feel we could have done better or any suggestions you'd like to share, please don't hesitate to reach out to us. Your insights are invaluable to us as we strive to meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.