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Avis sur Holiday Inn Express Birmingham - City Centre, an IHG Hotel

3.5 out of 5
Holiday Inn Express Birmingham - City Centre, an IHG Hotel
19 Holiday Street, Birmingham, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 631 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 274 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 46 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 1006." "

9,4/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Eric, Montreal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
À 10 min de la station de train, et du quartier animé
Séjour de 2 nuits en avril 2024
Réponse de Dean le 23 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
New hotel modern and clean but the room are very small especially family room
Séjour de 1 nuit en juillet 2023
Réponse de Danny le 6 août 2023
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsDanny CromptonGeneral Manager

10/10 Excellent

martine

Séjour de 1 nuit en juillet 2023
Réponse de Dean le 6 juil. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact us

8/10 Bien

Carolina

Séjour de 1 nuit en juillet 2022
Réponse de Kuljeet le 29 juil. 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - CITY CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact us. Kind regards

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious and nice room. The customer service was excellent.
Séjour de 1 nuit en septembre 2020
Réponse de DT le 20 sept. 2020
Thanks for the positive feedback. We are pleased you had a good stay and we would love you to stay again when you're next in the city! Regards Dean GSM

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy walk from New st station and an easy walk to Arena
Séjour de 1 nuit en mai 2024
Réponse de Dean le 21 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, close to broad street and the City centre for shopping. Nice clean hotel, with excellent staff and amenities.
Séjour de 1 nuit en mai 2024
Réponse de Dean le 21 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Oni, Pasadena

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Will stay there again.
Séjour de 1 nuit en mai 2024
Réponse de Dean le 21 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed our stay here, we can to see take that and do some shopping so the location was perfect for walking distance to both areas. Breakfast was exceptional, loads of choice, my daughters vegetarian and was happy there was two types of vegetarian sausages and most impressed by the pancake maker. Rooms were very clean and we always like the dove shower gel when we stay at holiday inn.. loved every minute of our stay and staff were friendly and helpful
Séjour de 2 nuits en mai 2024
Réponse de Dean le 21 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff especially Sean at breakfast what a joy
Séjour de 1 nuit en mai 2024
Réponse de Dean le 21 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Dean le 20 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Dean le 19 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Katy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel. Staff were very polite and helpful, located in a perfect spot for the Utilita arena
Séjour de 1 nuit en mai 2024
Réponse de Dean le 17 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, comfortable and staff helpful and friendly.
Séjour de 1 nuit en mai 2024
Réponse de Dean le 17 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Vanessa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
...
Séjour de 1 nuit en mai 2024
Réponse de Dean le 17 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

6/10 Satisfaisant

Justine

Les points forts : Propreté et personnel et service
Value for money. Room was too hot and beds not ver comfortable.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I spent two nights visiting for opera at The Hippodrome. It was just about 15 minutes’ walk to the Theatre and I felt safe as a woman of 74. Holiday Inns are all spotless and just what you need for a comfortable night or two.
Séjour de 2 nuits en mai 2024
Réponse de Dean le 13 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 Bien

Melanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good Value for money, convenient location for our needs and staff were very helpful and polite i would recommend it to families and freinds
Séjour de 1 nuit en mai 2024
Réponse de Dean le 13 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 Bien

Justine

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Dean le 13 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

donna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was in a great location, easy to reach from the train station and from the arena. A lovely walk from the hotel by the canals to the arena
Séjour de 1 nuit en mai 2024
Réponse de Dean le 12 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 Bien

Mehul

Séjour de 1 nuit en mai 2024
Réponse de Dean le 17 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent modern hotel close to Centenary Square. Good sized room with shower room. Large dining room and great buffet breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Dean le 8 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Pamela-Jane

Voyage en groupe
Les points forts : Équipements
Hotel was in a great location with short, easy walks of New Street train station and Utilita Arena. The hotel felt new, fresh and modern. Our room was large, comfortable and clean. Staff were friendly and breakfast was good. Would stay again.
Séjour de 1 nuit en mai 2024
Réponse de Dean le 8 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

6/10 Satisfaisant

Ganasan

Les points forts : Propreté
Noisy early hours in the morning .
Séjour de 1 nuit en mai 2024
Réponse de Dean le 8 mai 2024
Dear guest,Thank you for taking the time to share your feedback from your recent stay, we was sorry to read you had some issues during your time with us. We would like the opportunity to talk with you further and resolve this for you. In order to get a refund please contact Hotels.com as we cannot refund directly- you prepaid them. Please do message us directly. Your feedback is always important to us and allows us to ensure our guests experience is always a 10/10.Kind Regards Hotel Mgmt

10/10 Excellent

GIUSEPPE

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I absolutely recommend this hotel modern structure complete with all comforts perfect location 5 minutes walk from the center and the station complete breakfast helpful and professional staff if I can suggest an improvement in a hotel of your category the fridge and safe must be in the room
Séjour de 3 nuits en avril 2024
Réponse de Dean le 8 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Yvonne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay, the hotel was central to all shops and near the train station. beautifully clean rooms with everything you need to make your stay comfortble. Staff amazing nothings too much trouble, and a great breakfast. I will stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Dean le 8 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. Close to city center and public transport. Good value rate.
Séjour de 1 nuit en mai 2024
Réponse de Dean le 8 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Betty

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a very comfortable stay thanks to ease of check in ,comfort of the room and great staff . It was close enough to walk to where we needed to go The breakfast was very enjoyable ,good variety of food for all tastes Overall a very pleasant stay
Séjour de 1 nuit en avril 2024
Réponse de Dean le 4 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

6/10 Satisfaisant

Andrew

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Dean le 4 mai 2024
Dear guest, Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel and convenient for our needs.
Séjour de 1 nuit en avril 2024
Réponse de Dean le 4 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 Bien

Christopher, Cambridge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly warm welcome on arrival. Room comfortable and spotlessly clean. Location is great for the station and city centre, and all the staff were very friendly. Breakfast was adequate.
Séjour de 3 nuits en avril 2024
Réponse de Dean le 4 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

4/10 Médiocre

Leigh

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Dean le 23 avr. 2024
Dear guest,Thank you for taking the time to share your feedback from your recent stay, we was sorry to read you had some issues during your time with us. We would like the opportunity to talk with you further and resolve this for you. Please do message us directly. Your feedback is always important to us and allows us to ensure our guests experience is always a 10/10.Kind Regards Hotel Mgmt

10/10 Excellent

Michaela

Séjour de 1 nuit en avril 2024
Réponse de Dean le 9 mai 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Kieran

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic and clean hotel and very friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Dean le 14 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was it extremely clean to a impeccable level The staff were friendly and helpful The bar staff was lovely For the price i feel like you got way more than you would in other hotels My only complaint was the rooms were quite warm
Séjour de 2 nuits en avril 2024
Réponse de Dean le 13 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

Cheryl

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Greaf
Séjour de 1 nuit en mars 2024
Réponse de Dean le 13 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

Or

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Dean le 7 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

8/10 Bien

Segn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay for icc breakfast fine
Séjour de 1 nuit en mars 2024
Réponse de Dean le 7 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

Raulnel, Scarborough

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good service with great location. The staff was friendly and allowed check in to be smooth. Even at breakfast, the host will ask if everything is ok with the room. Overall a good experience
Séjour de 3 nuits en mars 2024
Réponse de Dean le 7 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

Ogonda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well-placed
Séjour de 1 nuit en mars 2024
Réponse de Dean le 7 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

Ogonda

Voyage en famille
Les points forts : Équipements
Clean, knowledgeable and polite staff, good breakfast.
Séjour de 5 nuits en mars 2024
Réponse de Dean le 7 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

Glenda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were so helpful and polite. The rooms were clean and beautiful
Séjour de 1 nuit en mars 2024
Réponse de Dean le 7 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

Cheryl

Séjour de 1 nuit en mars 2024
Réponse de Dean le 7 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Minutes from NEW street/ Grand Central train station which is a 10 minute train journey from Birmingham airport. Clean spacious room with kettle, tea, coffee, iron and ironing board cleverly concealed behind a large full length mirror. Toiletries, daily housekeeping if you want. Given choice of floor we wanted. Late bar with hot snacks seved until around 9.30pm. Room service may be available. Store luggage for free, complimentary tea coffee in reception at hreakfast area. Staff so welcoming and friendly. Near to restaurants.....same bars etc and The Bullring shopping mall. Visit the library up at the square behind the hotel. Fantastic place with a theatre, cafe and bars. Try a bowl of hearty soup and Brummie cake. A type of bread with bacon bits tomato and Worcester sauce and cheese. A meal in itself all for £8.
Séjour de 3 nuits en mars 2024
Réponse de Dean le 7 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accessible room was excellent with a very comfortable bed. Staff were excellent. Friendly and helpful. Only one area in the hotel that was a bit difficult as a disabled person was getting around the dining room. If a couple of tables next to the aisle could be reserved for disabled guests that would help immensely. Thank you for a great stay.
Séjour de 1 nuit en mars 2024
Réponse de Dean le 7 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

ivan

Séjour de 2 nuits en mars 2024
Réponse de Dean le 23 avr. 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 Excellent

Alan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a very pleasant stay
Séjour de 2 nuits en mars 2024
Réponse de Dean le 24 mars 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Goed hotel, vriendelijk personeel, op loopafstand van de Arena
Réponse de Dean le 24 mars 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

2/10 Horrible

Oneil

Voyage en groupe
Les points faibles : Personnel et service
Management were not understanding
Séjour de 4 nuits en mars 2024
Réponse de Danny le 16 mars 2024
Dear guest,Thank you for taking the time to share your feedback from your recent stay, we was sorry to read you had some issues during your time with us. We would like the opportunity to talk with you further and resolve this for you. Please do message us directly.Your feedback is always important to us and allows us to ensure our guests experience is always a 10/10.Kind RegardsDanny CromptonGeneral Manager

8/10 Bien

Briony

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely big shower, good and plentiful breakfast. Staff were very friendly and willing. Good walking distance to the station and a car park next door. Room temperature was limited to 19 degrees and we found it a bit hot and stuffy, but we would happily go back again next year for our Crufts visit.
Séjour de 2 nuits en mars 2024
Réponse de Danny le 16 mars 2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsDanny CromptonGeneral Manager