Piscine couverte
Vérifier la disponibilité

Avis sur Hilton Birmingham Metropole

4 out of 5
Hilton Birmingham Metropole
National Exhibition Centre, Birmingham, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 204 avis sur 483." "
Note des voyageurs de 8 (Bien), d’après 114 avis sur 483." "
Note des voyageurs de 6 (Satisfaisant), d’après 67 avis sur 483." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 483." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 483." "

8,2/10

Propreté

8,0/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

THOMAS

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room very Noisy ! Wc not clean when i arrive ! Very bad smell in the room
Séjour de 5 nuits en juillet 2023

8/10 Bien

Mark

Voyage en famille, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very nice hotel, but very expensive to eat in, there are other restaurants near by, but they are also expensive & inconvenient to get to, if you're not driving.
Séjour de 1 nuit en mai 2024

8/10 Bien

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds were not very big, shower toilet had no door. Staff service was good and breakfast was excellent.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 20 mai 2024
Dear Thomas,We are pleased to hear about your recent stay at Hilton Birmingham Metropole. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience.We are delighted to know that you enjoyed your time with us. We hope to see you soon!

10/10 Excellent

gareth

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Leah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a wonderful short break. Staff we interacted with very helpful. Some of the clientele (roungh/moany/rude!) were not what youd expect at a Hilton but that cant be helped. A problem we had was rectified. Lovely evening meal in the GILD restuarant. Breakfast in The Arbour was brilliant. Great range of choice. Only disappointmenr was I would have liked - and wanted during my stay - to sit on the terrace on the waterfront and enjoy a drink in the sunshine-unfortuantely on the date we chose it was closed for a provate function and therefore out of action for hotel guests which was really disappointinf as there isnt any other outside seating / somewhere for guests to have a drink outside…and it looked so nice in photos that was the one thing i wanted to do and couldnt. Overall pleasant stay-and contrary to what Expedia publish…as of 1st May, the pool/sauna/steam room are FREE to use for guests.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 6 mai 2024
Dear Leah,Thank you for your kind words and positive review! We're delighted to hear that you enjoyed your stay with us. It was our pleasure to host you, and we look forward to welcoming you back soon.

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Booked a double room. Got a twin room Also asked for a vat receipt. Was refused one. Now on a battle between the Hilton metropole and Expedia to get one. It shouldn’t be this difficult. My advice is never book hotels via Expedia if you need a VAT receipt - book direct with the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 6 mai 2024
Dear Thomas,Thank you for bringing the room type discrepancy to our attention. Please accept our sincere apologies for the oversight. We're actively addressing our procedures to prevent such occurrences in the future. We hope to have the opportunity to provide you with a seamless experience on your next visit.Warm Regards,

10/10 Excellent

Sofia

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

10/10 Excellent

Joanne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 28 avr. 2024
Dear Joanne,Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.Warm Regards,

8/10 Bien

Stefano

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 28 avr. 2024
Dear Stefano,We're truly grateful for your kind review! Your feedback is invaluable, and we can't wait to have the opportunity to welcome you back again soon.Warm Regards,

2/10 Horrible

Joanne

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Overcharged and dirty room
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Team le 28 avr. 2024
Dear Joanne,We're genuinely sorry to learn about your recent experience. Providing a clean a room and an accurate bill is fundamental to our commitment to guest satisfaction. We apologize for any oversights and inconvenience caused. Your feedback is invaluable, and we'll promptly address these concerns with our team to prevent recurrence.Warm Regards,

10/10 Excellent

Beverley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel for visiting resorts world, pricey but worth it
Séjour de 1 nuit en février 2024
Réponse de Andre le 7 avr. 2024
Dear Beverley,Thank you for taking a moment to share your experience. I am pleased to see that you had a very enjoyable stay at the hotel, I hope we will have an opportunity to welcome you back to the hotel very soon. Have a good day!

10/10 Excellent

Rainer

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The room was quite and the bed was good. But there was a water leak from the bathroom to the bedroom. The carpet got wet. The caretaker has tried to dry the carpet.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Niamh

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasantly surprised at how nice the hotel was and had everything we needed. Breakfast was particularly good with so many options and I was pleased it wasn’t a standard crappy hotel breakfast that has become the norm for big chains. Great hotel and would stay again. The only downside was that the parking was supposed to be £15 so I was shocked to checkout and see a bill for £30 for staying less than 24hr!
Séjour de 1 nuit en mars 2024
Réponse de Andreea le 28 mars 2024
Thank you for taking a moment to share your experience. I am pleased to see that you had a very enjoyable stay at the hotel, in particular your experience at Breakfast. I hope we will have an opportunity to welcome you back to the hotel very soon.

10/10 Excellent

Dean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Jayne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, very large. They tried to put me in a single bedded room and charge me additionally for breakfast upon arrival although I had paid for a king bed room with breakfast included. I had to query the booking. I didn’t really find this good service.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Liam, WINDSOR

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was there for a convention and it was very well set up.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Lesley

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Freezing cold room - I thought a window was open but it wasn't . There was a mini plug in heater but you wouldn't want to have that switched on whilst asleep. Room service option virtually non existent, 4 options and very poor quality for the price. Staff very pleasant and rooms and area very clean. There are other hotels in the area I would choose next time.
Séjour de 1 nuit en février 2024

8/10 Bien

Lucy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location if watching something at the NEC!
Séjour de 1 nuit en février 2024

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All staff very helpful, service in the bar for food was good but food itself wad expensive and not great quality
Séjour de 1 nuit en février 2024

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Adam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good hotel
Another great stay
Séjour de 1 nuit en février 2024

10/10 Excellent

AYHAN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024

10/10 Excellent

Jonathan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Next to NEC friendly staff, bed was soo comfy and wonderful breakfast would recommend
Séjour de 1 nuit en février 2024

4/10 Médiocre

Ellise

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

4/10 Médiocre

Mark

Les points faibles : Personnel et service
Disappointing
This was a disappointing stay. We hadn't expected to pay £15 to park and then were not able to get out of the car park because the receptionist didnt enter our registration onto the system. To make matters worse when we went for breakfast we were turned away as our room wasn't entered as being inclusive so this also had to be sorted out at reception. Once we got breakfast it was actually very nice . The room was ok but the toilet didn't flush properly and the TV controls/menu seemed to be not functioning properly. Overall, a disappointing experience and we wouldn't stay there again.
Séjour de 1 nuit en février 2024

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

4/10 Médiocre

james

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was no better than a Travelodge. In fact I have stayed at better and cleaner Travelodges. Food was poor-frozen chips is not what you expect from a Hilton Hotel. Breakfast was a little better with a fairly good selection but a perfect example of how to murder mushrooms. Would not stay again.
Séjour de 3 nuits en février 2024

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024

8/10 Bien

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best thing was the concierge Liam
We were disappointed that you have to pay for parking and pay to use the pool and sauna. The best thing about our stay was the wonderful concierge Liam. He was knowledgeable, extremely helpful, and very polite. A real credit to the hotel.
Séjour de 1 nuit en février 2024

8/10 Bien

Geoffrey

Séjour de 1 nuit en février 2024

10/10 Excellent

Maretta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fab stay with an unfortunate turn when I got sick.
Everything was spotless, room really comfortable with a king bed, I was at the nec for an event and it was a five minute stroll to hotel. I fell ill during the night with food poisoning and was so sick I couldn’t leave my room. The hotel staff extended my check out to 3 pm and when I came down they offered to let me stay longer if I was unable to go. They didn’t charge me ans were so helpful. Even asked if I needed a doctor. Fantastic front desk staff.
Séjour de 1 nuit en février 2024

10/10 Excellent

Joanne

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good room price for location, everything else ££££
Great location, rooms at a decent price, and everything else is super expensive. A pint of beer, a single Bailey's, and a coke was 50p shy of £20! Parking was £14 per 24 hours And this was the first hotel I can recall where residents of the hotel had to pay extra to use the pool. £10 per person £20 family) for 90 mins. While the rooms, decor etc were good, the cost of everything else seemed a little over the top.
Séjour de 2 nuits en février 2024

4/10 Médiocre

Naomi

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Nicola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Oldie but goodie
Das Hotel ist etwas alt aber komfortabel. Die Fenster sollten erneuert werden, die Betten sind super! Und das Frühstück war wunderbar, extrem viel Auswahl
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Noisy and poor food
Noisy night. There was a party of some sort going on with a disco near our room. It went on till about midnight and after that until about 0230hrs there was shouting and laughing going on. Afyer a poor nights sleep we went for breakfast at apx 0800 and it was pretty poor. The plates where cold, the food was cold and very greasy. I wont be going again.
Séjour de 1 nuit en février 2024

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Very comfortable and clean only one problem was the water pressure wasn't very good on the 4th floor
Séjour de 1 nuit en février 2024

10/10 Excellent

Adrian, Doral

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stayed
Séjour de 4 nuits en février 2024

10/10 Excellent

Andrew

Séjour de 1 nuit en février 2024

8/10 Bien

Eric

Séjour de 2 nuits en février 2024

4/10 Médiocre

Deborah

Séjour de 1 nuit en février 2024

2/10 Horrible

Joanne

Séjour de 1 nuit en février 2024

8/10 Bien

Kay

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

8/10 Bien

Adam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Lovely hotel . Executive lounge lovely but cold , resulting in cold food .
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Irene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I had stayed at this hotel previously and was very happy but this time they gave us a room that was sharing a wall with the lifts and the constant noise of lifts going up and down was unbearable. We asked for another room and they gave us the one next to where we were and you could still hear it but the main problem there was the windows were old and fitted very poorly and there was a very noticeable cold draft all night and the noise isolation was not there at all. I will probably stay there again because it is sooo convenient for NEC but I will request a room as far away from the lifts as possible.
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Miss L

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wouldn't return
Really disappointing, broken shower, no toiletries in dispenders, spa is filthy and mobbed with kids. Lots of noise outside the room at night.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Fabio

Voyage d’affaires
Séjour de 1 nuit en janvier 2024

8/10 Bien

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024