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Avis sur Forest of Arden Hotel & Country Club

4 out of 5
Forest of Arden Hotel & Country Club
Maxstoke Lane, Meriden, Birmingham, Solihull, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 452 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 364 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 1000." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Laetitia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019

10/10 Excellent

frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018

8/10 Bien

Laura

Voyage en couple
Les points forts : Propreté et équipements
Slightly outdated, lovely pool and spa facilities. Super comfy BIG beds
Séjour de 2 nuits en mai 2024
Réponse de Mandeep Singh le 15 mai 2024
Dear Laura,Thank you for your feedback. We're delighted you enjoyed our pool and spa facilities, as well as our super comfy beds. We appreciate your comments about our property and will keep them in mind for future improvements. We hope to welcome you back soon.Best regards,Mandeep SinghDirector of Rooms & Leisure

10/10 Excellent

Carrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel All staff are lovely Pool and spa area very clean and spacious Bar was lovely with outside space food choices good Evening restaurant is great with options for formal dining or casual in the bar The grounds are stunning and well kept Good value for money
Séjour de 1 nuit en mai 2024
Réponse de Mandeep Singh le 15 mai 2024
Dear Carrie,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated our beautiful hotel, attentive staff, clean pool and spa area, and the lovely bar and dining options. We hope to welcome you back soon for another enjoyable experience.Best regards,Mandeep SinghDirector of Rooms & Leisure

6/10 Satisfaisant

Leon

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mars 2024
Réponse de Harshita le 8 mai 2024
Dear Leon, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Jalila

Voyage en famille
Les points forts : Personnel et service et équipements
My family really enjoyed our time here. It was a nice getaway and the facilities were lovely. We mostly enjoyed having a swim in the pool also the surrounding area was so beautiful. We will definitely go again.
Séjour de 1 nuit en mai 2024
Réponse de Harshita le 8 mai 2024
Dear Jalila, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards, Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Gary

Séjour de 1 nuit en avril 2024
Réponse de Mandeep Singh le 15 mai 2024
Dear Guest,We're thrilled to hear that you had an enjoyable stay with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another fantastic experience in the near future.Best regards,Mandeep SinghDirector of Rooms & Leisure

8/10 Bien

Scott

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lack of hotel information in room.
Séjour de 1 nuit en avril 2024
Réponse de harshita le 17 avr. 2024
Dear Scott, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Kay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ideal due to an early morning flight from BHX. Short drive to airport, clean comfortable room in quiet surroundings would definitely stay again if flying from BHX
Séjour de 1 nuit en mars 2024
Réponse de harshita le 17 avr. 2024
Dear Kay, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

6/10 Satisfaisant

Jane

Voyage en famille, Voyage en couple
Les points forts : Propreté
Golf course toilets half way round absolutely disgusting…….. Food way overpriced
Séjour de 2 nuits en avril 2024
Réponse de harshita le 17 avr. 2024
Dear Jane, Thank you for your feedback, we will share your comment with the team. We'll make sure to address those issues promptly to ensure a more comfortable experience in the future. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

8/10 Bien

Parag

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very well kept and first impressions were amazing. The rooms were also very clean when we came, however the beds were a bit stiff to sleep on but soft and comfy. The property is also very peaceful and a great space to take a walk around at any time, observing many play golf. The best part was the varied facilities. Would highly recommend for a quiet getaway.
Séjour de 3 nuits en mars 2024
Réponse de harshita le 8 avr. 2024
Dear Parag, Thank you for your feedback, we will share your comment with the team. We'll make sure to address those issues promptly to ensure a more comfortable experience in the future. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

6/10 Satisfaisant

Ben

Les points forts : Propreté, personnel et service, équipements
Everything was avarage
Séjour de 1 nuit en avril 2024
Réponse de Harshita le 8 mai 2024
Dear Ben, Thank you for your feedback, we will share your comment with the team. We'll make sure to address those issues promptly to ensure a more comfortable experience in the future. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Jordan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful grounds. The indoor pool was lovely. The breakfast was great.
Séjour de 1 nuit en avril 2024
Réponse de harshita le 10 avr. 2024
Dear Jordan,Thank you for your feedback. We will share the comment with the team. We hope we will have the opportunity to welcome you again soon. Kind Regards,Harshita ChawlaAssistant Front Office Manager

10/10 Excellent

Slawomir

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very helpful and polite. I felt like a king in their hotel. Thank you
Séjour de 2 nuits en mars 2024
Réponse de Harshita le 6 avr. 2024
Dear Slawomir,Thank you for your feedback. We will share your comment with the team and hope to welcome you back soon. Kind Regards,Harshita ChawlaAssistant Front Office Manager

10/10 Excellent

Ejike

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely place to spend a quiet time and unwind. Love the spa and golf facilities
Séjour de 2 nuits en mars 2024
Réponse de harshita le 6 avr. 2024
Dear Ejike,Thank you for your feedback. We hope to welcome you back soon for another peaceful getaway. Kind Regards,Harshita ChawlaAssistant Front Office Manager

10/10 Excellent

Shivakumar, BASINGSTOKE

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome location. We had a nice stay. The rooms and bathrooms are a but dated. Beds are all right. The pool is good for kids as its shallow. We enjoyed sona and steam rooms the most. Nice hot breakfast, although could do with some salads and vegs. We got lovely veg sausages. All in all, an enjoyable stay.
Séjour de 2 nuits en mars 2024
Réponse de Harshita le 3 avr. 2024
Dear Shivakumar, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards, Harshita Chawla Assistant Front Office Manager

8/10 Bien

Deborah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an excellent stay at Forest of Arden, and were very grateful as our prebooked accommodation fell through last minute. Staff were mostly very attentive and helpful, facilities were great (access to pool / spa with no extra charge), and they were very accommodating about a later check out. Very close to concert we were attending at the NEC and easy to get an Uber to the venue.
Séjour de 1 nuit en mars 2024
Réponse de Harshita le 3 avr. 2024
Dear Deborah, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards, Harshita Chawla Assistant Front Office Manager

8/10 Bien

Wayne

Voyage en famille
Les points forts : Propreté et équipements
Great value for stay but bar prices were not great. Golf bar was very slow service
Séjour de 1 nuit en mars 2024
Réponse de Harshita le 3 avr. 2024
Dear Wayne, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards, Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Arnas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024
Réponse de Harshita le 3 avr. 2024
Dear Arnas, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards, Harshita Chawla Assistant Front Office Manager

8/10 Bien

Bridget

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Property looks gorgeous, we'll book again for a longer stay in the Summer, and enjoy the facilities. The view from our room was of the car park, very disappointing. Staff in the Dining room took ages to take our order, although it may have been because they were new.
Séjour de 1 nuit en mars 2024
Réponse de harshita le 26 mars 2024
Dear Bridget, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards.Harshita Chawla Assistant Front Office Manager

8/10 Bien

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mandeep Singh le 15 mai 2024
Dear Guest,We're absolutely delighted to hear that you had a wonderful stay with us. Your feedback means the world to us, and we're eagerly anticipating the opportunity to welcome you back for another fantastic experience soon.Best regards,Mandeep SinghDirector of Rooms & Leisure

8/10 Bien

CRAIG

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Was a lovely stay apart from the amount of dust in our room
Séjour de 1 nuit en mars 2024
Réponse de Joanna le 24 mars 2024
Dear Craig,Thank you for taking the time to provide feedback regarding your stay. Your feedback has been shared to our Leadership Team for further investigation and improvement. Kind regards,Front Desk

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Myself and some friends had booked to go to an event at the works resorts arena so we wanted a hotel close by. This hotel was perfect and the cost was extremely reasonable which included use of the spa facilities inc. breakfast, which was really good with lots of food options. Would definitely book again if we were visiting the area
Séjour de 1 nuit en mars 2024
Réponse de Joanna le 24 mars 2024
Dear Emma,Thank you for taking your time to provide feedback.Your comment has been shared with the team. We hope to welcome you again in our Hotel.Kind regards,Front Desk

8/10 Bien

Mandy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely place to stay in beautiful location. Staff very polite and helpful. Lovely breakfast but dinner is expensive
Séjour de 3 nuits en mars 2024
Réponse de Joanna le 19 mars 2024
Dear Mandy,Thank you for you feedback. We will share the comment with our Food and Beverage Leadership Team.Kind regards, Front Desk

10/10 Excellent

Ben

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice & quiet area, perfect for overnight stay for early flight from Birmingham Airport
Séjour de 1 nuit en mars 2024
Réponse de Joanna le 19 mars 2024
Dear Ben,Thank you for your feedback. We hope to welcome you again in our Hotel.Kind regards, Front Desk

8/10 Bien

Suzi

Séjour de 1 nuit en mars 2024
Réponse de Joanna le 19 mars 2024
Dear Suzi,Thank you for your feedback. We look forward to welcoming you again in our Hotel.Kind regards, Front Desk

10/10 Excellent

Mike

Voyage d’affaires
Les points forts : Équipements
Bloody lovely wish id arrived earlier to enjoy the amenities and could stay another night
Séjour de 1 nuit en mars 2024
Réponse de harshita le 26 mars 2024
Dear Mike, Thank you for your feedback, Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards.Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Victory

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My family and I had a lovely weekend stay! Would definitely visit again
Séjour de 2 nuits en mars 2024
Réponse de harshita le 26 mars 2024
Dear Victory, Thank you for your feedback, Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards.Harshita Chawla Assistant Front Office Manager

8/10 Bien

Sharon

Séjour de 1 nuit en février 2024
Réponse de Mandeep Singh le 15 mai 2024
Dear Guest,We're thrilled to hear that you had a wonderful stay with us. Your feedback is truly appreciated, and we're eagerly looking forward to welcoming you back for another fantastic experience in the near future.Best regards,Mandeep SinghDirector of Rooms & Leisure

10/10 Excellent

Parveen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff, nice room. Kids loved the pool!
Séjour de 1 nuit en février 2024

10/10 Excellent

Carla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 star!!!!
Room was extremely clean, plenty of towels, products, drinks (still and sparkling water) and biscuits provided for our stay. You can request more at the reception if needed. The room smelt beautiful - like lemons. Bed and pillows were so comfortable, feather pillows, white linen. Food in the evening was phenomenal, we ordered 3 meals and all were of a very high quality. Breakfast was amazing, a fantastic selection on the buffet and we also ordered a cooked breakfast - food on the cooked breakfast was of a high standard, very good quality. All staff we encountered on our visit were friendly and willing to chat. The pool was a little cool but the jacuzzi, steam room and sauna were great. The hotel is of a high standard, communal areas are clean and up to date. Communal areas were quiet in the evening and morning. Will be visiting again and would highly recommend to anybody else.
Séjour de 1 nuit en février 2024
Réponse de Forest of Arden le 14 févr. 2024
Good afternoon,Thank you so much for taking your time to share your wonderful experience with us. Guest feedback always means a lots to us as strive to maintain our high standards at all times. We hope to see you soonBest wishesForest of Arden

10/10 Excellent

Lesley

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Wonderful people and staff
The experience we had was wonderful. We had 2 treatments each and due to a mix up with prices because of the changeover of hotel brand the spa manager James was very accommodating and very helpful. We all really appreciated his time and generosity. Made our stay even better. Top marks for him and pls thank him on our behalf. The chair in our room is very dated but every else is top notch. If hotel is aware of the number of people staying in the room they should accommodate accordingly ie number of glasses cups etc. and maybe an extra chair. However the reception provided us with 2 chairs as we had requested them due to us being deaf we needed to see each other clearly and sitting on the bed would have made it more uncomfortable. We also very much appreciated that too so thanks to them. Great stay thank you
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Alex

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Extremely dated
We checked in and were told the booking needed paying for despite us already paying through hotels.com which wasn’t the best start. Then once we went up to the room, we walked through a very dated corridor to arrive at a room which was in desperate need of refurbishment. On the plus side, a decent gym and lovley breakfast.
Séjour de 1 nuit en février 2024

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend treat
Fantastic hotel excellent service great facilities and good value, just hope when the new owners chain take over they keep the standard
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

craig

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
WORST bar/restaurant in years
hotel itself was great, room great and comfy breakfast really good HOWEVER the bar/restaurant was absolutely shocking, i ordered a soda water starter and main at the same time, i waited 30 min for my drink after i went to bar to complain, the starter took 40 min, after a hour i went back to bar and asked for my SALAD ........1 hour 10 min for a salad, they were just rubbish at there job, dont seem to know what is going on, even took me 15 minutes to pay my bill, he would hit the screen then walk away talk to his staff come back do it again, 3 times we were rudely interrupted by staff and he would just drop the customer and go speak to them the card machine even timed out he was chatting so much ...........they totally ruined the rest of the stay
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Stephen

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Avg stay at the Arden
Staff 5/5, food 3/5 nice but expensive, hotel 2.5/5, needs referb, alot. and to be cleaned.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Josiah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went with a 6 and 4 year old. We loved the pool. It was larger than we thought it would be. Very comfortable, enjoyable.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Gerald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed good stay!
Séjour de 7 nuits en décembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Bee

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Smita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a very nice weekend stay; we were received with a special Happy anniversary card and cupcakes!! Was a good stay
Séjour de 1 nuit en décembre 2023

8/10 Bien

Darren

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great quality hotel
Lovely hotel. Very good customer service as always.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Stuart

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Noorie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tucked away fabulous hotel. Clean, spacious rooms with all the little amenities included, friendly staff, great pool and spa facilities that is open till late. Caution when driving at night, narrow unlit roads. Other than that, great location for Bear Grylls and NEC. Would definitely visit again!
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Simon

Séjour de 1 nuit en novembre 2023

8/10 Bien

Alex

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Almost there
Great place to stay and I beautiful setting, staff were very attentive and helpful. My only disappointment was the cost of drinks at the bar. I’m no cheapskate but £8.50 for a house spirit and a mixer is a tad sptieful. Overall didn’t spoil our stay but worth a mention
Séjour de 2 nuits en novembre 2023

8/10 Bien

Duncan

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Kip

Séjour de 1 nuit en octobre 2023