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Avis sur Copthorne Hotel Merry Hill Dudley

4 out of 5
Copthorne Hotel Merry Hill Dudley
The Waterfront, Level Street, Brierley Hill, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 467 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 344 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 125 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1000." "

8,6/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Leonid

Voyage d’affaires
Les points forts : Confort de la chambre
Séjour de 4 nuits en juin 2022
Réponse de General Manager le 4 juil. 2022
Dear Leonid, We really appreciate your positive rating following your recent visit, thank you. We hope to have the pleasure of welcoming you again to the hotel in the not too distant future. Kind regards, Stuart Fleming General Manager

10/10 Excellent

Hugo

Séjour de 2 nuits en février 2022
Réponse de General Manager le 11 févr. 2022
Dear Reviewer, We really appreciate your positive review following your recent visit, thank you. We hope to have the pleasure of welcoming you again to the hotel in the not too distant future. Kind regards, Stuart Fleming General Manager

10/10 Excellent

Philip

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fab position on the canal. Staff were lovely. Would highly recommend this hotel. X
Séjour de 3 nuits en mai 2024
Réponse de Operations Manager le 8 mai 2024
Dear Phillip,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Thilan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Operations Manager le 8 mai 2024
Dear Thilan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

julia

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good location and quiet
Séjour de 1 nuit en mai 2024
Réponse de Operations Manager le 8 mai 2024
Dear Julia,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good night sleep rooms clean could hear through walls. Did sleep good
Séjour de 1 nuit en mai 2024
Réponse de Operations Manager le 8 mai 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Jonathan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed our stay, hotel was clean and staff were really helpful. Kettle in the room was faulty, spoke to the desk and a replacement was sent up quickly. Close to nearby shopping centre which was great for choosing somewhere to eat.
Séjour de 1 nuit en avril 2024
Réponse de Operations Manager le 30 avr. 2024
Dear Jonathan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Satisfaisant

Martin, County Durham

Voyage d’affaires
Les points forts : Personnel et service
The room I stayed in was very dated and tired. The bathroom, in particular, was in desperate need of an update. There was loose, mouldy silicone around the bath and shower area. Also, the pipes were rattling and banging, which woke me up several times throughout my two-night stay. I didn't mention these issues to the hotel staff because they didn't even ask me if everything was fine while checking out. Despite paying more than other hotels and expecting the standard that Copthorne portrays, I won't be returning to this hotel.
Séjour de 2 nuits en avril 2024
Réponse de Operations Manager le 11 avr. 2024
Dear Martin,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en avril 2024
Réponse de Operations Manager le 11 avr. 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Kerwin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I’ve stayed in the Copthorne on several occasions and the staff are always courteous and friendly. I have no problem recommending this to anybody who want to be near Birmingham, but far enough to enjoy the countryside. This is an excellent hotel and affordable with a swimming pool and sauna
Séjour de 2 nuits en avril 2024
Réponse de Operations Manager le 11 avr. 2024
Dear Kerwin,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

joanne

Séjour de 1 nuit en mars 2024
Réponse de Operations Manager le 22 avr. 2024
Dear Joanne,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Graham

I used to live in the area but only 2nd time at premises , can’t knock it in any way . Once through main doors could feel the heating , Reception staff brilliant and welcoming . On first floor and apartment was massive and very clean, everything you could wish for 10 out 5 . No way can l knock it .👍😄🌹
Séjour de 1 nuit en mars 2024
Réponse de Operations Manager le 30 mars 2024
Dear Graham,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very freindly staff, great room and breakfast. Bar cocktails were from ready made bladder bags which was disappointing.
Séjour de 1 nuit en mars 2024
Réponse de Operations Manager le 30 mars 2024
Dear Paul,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Josephine

Voyage en couple
Very quick check in, room was clean comfortable and warm. Restaurant was nice too, thank you
Séjour de 1 nuit en mars 2024
Réponse de Operations Manager le 24 mars 2024
Dear Josephine,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Satisfaisant

Darryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Rooms need some TLC outdated and need painting etc
Séjour de 1 nuit en mars 2024
Réponse de Operations Manager le 23 mars 2024
Dear Darryl,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 mars 2024
Dear Daniel,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

8/10 Bien

Anthony

Séjour de 1 nuit en mars 2024
Réponse de Operations Manager le 30 mars 2024
Dear Anthony,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Karen

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff at this hotel are incredible. Nothing is too much trouble and everything is done with a smile. They are efficient, kind,and helpful. The pool is lovely, the food excellent. Going to the Copthorne in Merry Hill is like home from home.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 mars 2024
Dear Karen,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As usual, the staff are excellent. They are welcoming and efficient and very friendly. I had made 3 separate reservations as i wasn’t sure how long i needed to stay. The changing that was necessary was made very easy and kindly done. This hotel has the best staff I have ever encountered. The health club is lovely too.
Séjour de 1 nuit en mars 2024
Réponse de Operations Manager le 3 mars 2024
Dear Karen ,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Rebekah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing two night stay at this hotel, it was for my friends birthday and they looked after us both. Each person we spoke to and served or helped us were amazing and so friendly! Shelley on night one in the restaurant was so friendly and made us feel at ease. I asked a couple questions and nothing was too much effort! We can not wait to book our next stay with you for another spa and shopping day.
Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 25 févr. 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Rebekah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 25 févr. 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked being able to use the pool and hot tub. Room was very comfortable. Staff were friendly and helpful
Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 28 févr. 2024
Dear Emily,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Louise

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The swimming pool and spa was not exclusive to the hotel so we didn’t use as the complex was very busy
Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 21 févr. 2024
Dear Louise,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Sharon

Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 21 févr. 2024
Dear Sharon,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Satisfaisant

Elaine

Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 13 févr. 2024
Dear Elaine,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Victoria

Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 13 févr. 2024
Dear Victoria,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Operations Manager le 13 févr. 2024
Dear Denise,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good rooms great Swimming pool,
Séjour de 2 nuits en février 2024
Réponse de Operations Manager le 13 févr. 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Operations Manager le 13 févr. 2024
Dear Kerry,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Francesca

Séjour de 3 nuits en février 2024
Réponse de Operations Manager le 13 févr. 2024
Dear Francesca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Diane

Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 8 févr. 2024
Dear Diane,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 8 févr. 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

James

Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 8 févr. 2024
Dear James,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

PM

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent overnight stay
Overnight stay in a comfortable bed in a clean room with all the facilities you would expect to find. Staff were very helpful, friendly and polite and the food at dinner and breakfast was plentiful and tasty and started @ 6:30am
Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 8 févr. 2024
Dear Reviewer,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Phil

Séjour de 1 nuit en février 2024
Réponse de Operations Manager le 8 févr. 2024
Dear Phil,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Operations Manager le 31 janv. 2024
Dear Rebecca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Anita

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Staff were really friendly and helpful. Rooms cleaned to exceptionally high standard. Whole hotel looked a bit tired but the excellent customer service more than made up for this. Used the spa facilities steam, sauna, jacuzzi and warm pool. Excellent value for money. Really comfortable stay.
Séjour de 2 nuits en janvier 2024
Réponse de Operations Manager le 31 janv. 2024
Dear Anita,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Trevor

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 26 janv. 2024
Dear Trevor,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

6/10 Satisfaisant

Michael

Séjour de 1 nuit en janvier 2024
Réponse de Operations Manager le 22 janv. 2024
Dear MIchael,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Andrew

Séjour de 1 nuit en janvier 2024
Réponse de Operations Manager le 19 janv. 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Kafil Uddin

Séjour de 1 nuit en janvier 2024
Réponse de Operations Manager le 17 janv. 2024
Dear Kafil,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Satisfaisant

Richard

Séjour de 2 nuits en janvier 2024
Réponse de Operations Manager le 15 janv. 2024
Dear Richard,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

David

Séjour de 1 nuit en janvier 2024
Réponse de Operations Manager le 15 janv. 2024
Dear David,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Diane

Séjour de 1 nuit en janvier 2024
Réponse de Operations Manager le 15 janv. 2024
Dear Diane,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, confort de la chambre
Weekend Leisure Stay
Staff are really friendly and welcoming. Hotel itself is a bit dated but facilities are good and the hotel is clean. Free parking, great location for Merry Hill shopping and a short drive from Dudley zoo and castle.
Séjour de 2 nuits en janvier 2024
Réponse de Operations Manager le 9 janv. 2024
Dear Lisa,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

2/10 Horrible

Amanda

Voyage en couple
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Hygiene and clanliness is awful 2 rooms literally un acceptable standard Reported no Housekeeping had to clean myself Spoke to management still waitingbfor response from them .
Séjour de 1 nuit en janvier 2024
Réponse de Operations Manager le 9 janv. 2024
Dear Amanda,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.I have contacted you directly today.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Kerwin

Séjour de 2 nuits en décembre 2023
Réponse de Operations Manager le 22 janv. 2024
Dear Kerwin,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bien

Sammy

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Operations Manager le 31 janv. 2024
Dear Sammy,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excellent

Keeley-Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just needs a little updating as it look very modern from the outside but the rooms only look very dated but it was a lovely stay and I would stay again the staff was all very nice
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 29 déc. 2023
Dear Keeley-Anne,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Excellent

Farhaan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 29 déc. 2023
Dear Farhaan,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager