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Avis sur Brandon Hall Hotel and Spa

4 out of 5
Brandon Hall Hotel and Spa
Main Street, Brandon, Coventry, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 194 avis sur 578." "
Note des voyageurs de 8 (Bien), d’après 219 avis sur 578." "
Note des voyageurs de 6 (Satisfaisant), d’après 100 avis sur 578." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 578." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 578." "

8,4/10

Propreté

8,2/10

Personnel et service

8,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Farid

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

8/10 Bien

Fabien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Closed from Coventry but still in a beautiful landscap.
Séjour de 2 nuits en octobre 2018

10/10 Excellent

Jean Marc

Petite halte sur la route retour des vacances
Excellent
Séjour de 1 nuit en août 2018

8/10 Bien

Tom

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location nice hotel good food and the spa was good not bad size pool with sauna and steam room
Séjour de 2 nuits en mai 2024

8/10 Bien

Tracy, Sudbury

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place, excellent breakfast, although need more eggs at busy time ! And turn the toaster up a bit! Needed extra pillow and none in the cupboard, and a knack to flushing the loo!! Generally, highly recommended stay, quiet, warm and friendly and reasonably priced.
Séjour de 1 nuit en avril 2024

8/10 Bien

graham

Les points forts : Propreté et personnel et service
A cost effective hotel with generally good atandards
Séjour de 1 nuit en mars 2024

8/10 Bien

Philip

Room 18 was a little bland but the pool more than made up for it, good value for money overall
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Alison

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Poor service from some staff marred it. No one served at breakfast so l got sugary cereal and crap sugary processed yoghurt for £15. No one said the room coffee was in a cupboard. Plain burger no chips or anything £19. Terrible strong chemicals in the pool with ghastly communal changing.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Katherine

Voyage en famille
Les points faibles : Propreté
This hotel is rated 4 star but I would not rate it as more than a 3 star. The room had mould all behind the radiator, the curtains were really dirty, there is no extractor fan in the bathroom, and the window would not open properly.......there was no obvious fire / smoke alarm in the room either. So if there was a fire we wouldn't have known about it and would not be able to get out of the ground floor window as it wouldn't open. I was very surprised that the hotel did not offer any room service either. We did not get to use the health suite, but it looked nice from outside. The staff were very helpful and happy though.
Séjour de 2 nuits en février 2024

10/10 Excellent

Dines

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Is beautiful place and the customer service was very good
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Jenna

Voyage en couple
Les points forts : Propreté et personnel et service
Room was fine. Service was fine. Good restaurant. Lacks refinement we have experienced in other 4* hotels eg. Coffee machine and generic tea for breakfast with paper napkins and general feeling of economy over quality.
Séjour de 2 nuits en février 2024

8/10 Bien

Tejinder

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

Cathy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel. Staff very friendly and professional. Facilities great, especially the pool
Séjour de 2 nuits en février 2024

8/10 Bien

sally

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Anthony

Les points forts : Propreté, personnel et service, confort de la chambre
Couple stop over
Venue good , facilities good , food excellent , drinks very pricey , charged £2 for a pint of tap water .
Séjour de 1 nuit en février 2024

4/10 Médiocre

Justine

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is in need of a major refurb. Walls had so much filler and holes in them in corridors and bedrooms. Cobwebs hanging from ceiling, black mould in bathroom and very dated along with ceiling paint peeling off. Bar closed at 11 pm even when there was lots of people still in the bar socialising. Definitely not 4 star.
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Clinton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Nick

Voyage d’affaires
Les points faibles : Confort de la chambre
Functional
Rooms are clean but bleak, stark, hard, nothing soft or welcoming about them
Séjour de 2 nuits en janvier 2024

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Air blown heating noisy.
This hotel has a lot going for it, good location, good easy parking, friendly helpful staff. Only concerns: the rooms are air blown heated which is a little noisy and if you turn it off at night in the winter the room quickly gets cold. Floors are very cold underfoot, take your slippers. The beds could do with a better mattress, the springs are very noticeable.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

LEANNE

Voyage en famille
Les points forts : Équipements
I had my birthday there I booked 6 rooms and it was amazing, the staff were fantastic they went out of there way to make are stay special so I can say a very special thank you we justed loved it
Séjour de 1 nuit en décembre 2023

8/10 Bien

Robert

Les points forts : Propreté
Appearance in the dining room and especially at breakfast was very stark and lacked any warmth in the way of table settings. Tables without any tablecloths, no amenities even to the point of sugar or milk not on the tables. I stay at many hotels around the world and while I can appreciate buffets allow for less "wait staff" to serve at tables, it is more personable if a member of the wait staff could at least offer/serve coffee or tea at the table to a guest rather than self-service from a machine. Lounge/bar service personnel not friendly. Improving personal service in all public areas goes a long way to adding to the enjoyment and guest satisfaction.
Séjour de 2 nuits en décembre 2023

8/10 Bien

Mark

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023

8/10 Bien

Mr Stephen currell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel friendly staff great breakfast pool a bit cold to enjoy a nice swim would stay again
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Mib

Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Nigel

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
good setting not so much the rooms
Arriving at 8.30 on a blustery December winters night we parked in the overflow car park and splashed through the puddles to the entrance. The drive in had been impressive & well illuminated with lights either side of the long driveway. We checked in without issue and asked about eating in the restaurant & were told we had about 15 minutes order so we hurried to our room. A fast freshen up and we headed back down to eat, choosing to order at the bar as this felt a little less formal. Asking for the menu I was shocked at the prices with starters sitting between £10-£15 and main course typically around £30, this resulted in our evening meal for 2 approaching the price of our accommodation! The room itself had a very large bed which we discovered were just 2 beds pushed together as I descended into the gap in the middle as they drifted apart in the middle of the night - far from ideal! The bathroom had basic cheap toiletries for one person thrown on the side and there was only one set of towels - luckily we found another set in the wardrobe. The grouting in the bathroom was fairly grubby and you could easily see the areas frequented by guests. The TV in the room was probably one of the first generation flat screen models and at least a decade old and lacked most channels and didn't even have a TV guide so definitely no smart features. Breakfast was good and checkout was easy. Overall OK value for money but the rooms were not as you would expect from such a grand setti
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Laura

Séjour de 1 nuit en décembre 2023

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Sarah

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went to a wedding not 4 star at all wedding reception room was freezing and limited drinks and they cost the earth
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Hamida

Voyage en couple
Les points forts : Propreté et équipements
Really nice stay, comfortable warm and cosy rooms. Good amenities in room. Spa and pool clean. Decent breakfast. Perfect for a quick get away surrounded by greenery in the woodlands.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en décembre 2023

8/10 Bien

Tim

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I only stayed the night and didn't get to try the spa or pool facilities. The room was great value for money - large and comfortable - I enjoyed the breakfast and the staff were very courteous. It's a grand hotel that feels like it has seen better days (hence the 4*), but is still perfectly lovely. I would be very happy to return.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Natalie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfy but room was boiling and the window latch was broken! Thankfully there was a fan! Really lovely stay. Would stay again!
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Haleemah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could've had more amenities for the price paid i.e., tea facilities in the room and smart TV options but otherwise cant complain
Séjour de 1 nuit en novembre 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not Unpleasant
This was a business stay, simply an over-night stop between two days of local work, so a comfortable and quiet place to rest was all that was required. Advance reports from locals had the place as 'pleasant but a bit tired'. Although the outside of the building was looking a little in need, the inside seemed more than adequate and the room itself was clean and comfortable with easily-controlled temperature and black-out curtains (required because one of the security lights on the spa building shone straight at my window). Bar some noise around midnight (other guests who didn't seem to grasp that their voices and door-banging might carry to neighbouring rooms) I slept well. I ate in the restaurant.The prices were a little high for the venue, I though, but the food was good. Had I known how decent were the servings of side-dishes (plenty of 'Asian kale'), I might have been tempted to simply have had three side dishes as a decently-priced and filling meal! Breakfast was decent. Not the greatest choice for the money, but perfectly adequate.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Sian

Nothing really wrong but completely characterless. Had a really nice bar meal!!
Séjour de 1 nuit en novembre 2023

8/10 Bien

Eleanor

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
We stayed in an accessible room executive twin room. It was clean and tidy. The wet room was great apart from nearly flooding when using the shower. The only other down side was the adjoining door...this allowed zero sound protection from the family next door. Which on our occasion was a couple with two dogs. As the floors are not carpetted we heard every movement the dogs made and i could hear every word the people were saying. Not great when they got up at 6.30am to prepare for a dog show!!!
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Victor

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023

8/10 Bien

john

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We had a couple of problems but the staff sorted them out really quickly
Séjour de 2 nuits en novembre 2023

8/10 Bien

Simon

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very nice stay had. Calm and cheery staff. Room spacious and very clean. Easy nearby parking. Super tasty bar snacks. Overall happy and relaxing time. Pleasantly secluded location.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Rosemary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smooth check in, spacious room with a very comfortable bed
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Rachel

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Linda

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
We came for my nieces wedding and we had a fantastic time. Cannot fault the food and the service. The actual hotel and I know our room is in need of updating but overall the staff that we came into contact with were very friendly and helpful. Yes I would stay again 😃
Séjour de 1 nuit en octobre 2023

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

James

Les points forts : Propreté et personnel et service
A
Séjour de 3 nuits en octobre 2023

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Daryl

Séjour de 1 nuit en octobre 2023

8/10 Bien

Sandy

Voyage en couple
Les points faibles : Équipements
The reception staff were amazing. They were so welcoming and helpful. Couldn’t fault any of them. Fantastic. Unfortunately the only fault I have to mention how rude the breakfast lady was when we walked in at 9:40. Breakfast is until 10. We got there and she rolled her eyes said morning in an unfriendly manner. Asked us for our room number. To then be like breakfast finishes at 10. So what ever is out is out. I looked thinking wow what customer service is this. Iv stayed at a lot of places and even tho breakfast finishes at 10. And you turn up 9:50 then treat you with respect. I paid extra on for the breakfast. So very disappointed with that. Not a great variety. And before 10 things were going away. The porridge she put away as soon as we walked in. Juice was getting sealed and a bit of the hot breakfast that was left which wasn’t much I wouldn’t say was amazing. We sat started to have breakfast and then another lady comes over to say everything is closing and to have tea before it shuts. We left at 10:20 and both ladies were just sat around gossiping. Im not to sure if I would stay again because breakfast is something you look forward to when staying away. It’s not something you make yourself regular. Couldn’t fault the reception staff however.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Mr Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent breakfast. Need at least one softer pillow per bed.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Diane

Séjour de 1 nuit en octobre 2023