Avis sur AC Hotel by Marriott Birmingham
AC Hotel by Marriott Birmingham
160 Wharfside Street, The Mailbox, Birmingham, England
Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
21 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018
Réponse de Reception le 21 nov. 2018
Good Evening,
Thank you for your recent stay at AC Birmingham.
We are glad to hear you enjoyed every aspect of your stay and we look forward to welcoming you back in the near future.
Kind regards,
Reception
10/10 Excellent
Isabelle, BOrdeaux
24 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel au design sobre sur les canaux
Isabelle
Réponse de AC TEAM le 8 mai 2017
Good Evening,
Thanks for staying with us. We appreciate your feedback!
We look forward to welcoming you back here at AC very soon. We wish you a safe onward journey.
Thanks!
10/10 Excellent
Isabelle, Bordeaux
25 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente localisation et hôtel design
Isabelle
10/10 Excellent
Archana
Voyage en couple
25 mai 2024
Archana
Séjour de 1 nuit en mai 2024
Réponse de Thibault le 25 mai 2024
Dear Archana, On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards
10/10 Excellent
Amanda
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements
Amanda
Séjour de 1 nuit en mai 2024
Réponse de Laura Carp le 21 mai 2024
Dear Amanda, On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
10/10 Excellent
Lee
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lee
Séjour de 1 nuit en mai 2024
Réponse de Laura Carp le 21 mai 2024
Dear Lee,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
6/10 Satisfaisant
Simon
Voyage d’affaires
19 mai 2024
Les points forts : Propreté et équipements
Simon
Séjour de 2 nuits en mai 2024
Réponse de Thibault le 20 mai 2024
hank you for taking the time to share your valuable feedback. My name is Thibault and I am the Front Office Manager at the AC Hotel Birmingham. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide and will be addressed to the Receptionist that checked you in. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Birmingham.
10/10 Excellent
NEIL
Voyage en famille, Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NEIL
Séjour de 1 nuit en mai 2024
Réponse de Laura Carp le 10 mai 2024
Dear NeilOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
8/10 Bien
Oğuzhan
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oğuzhan
Séjour de 7 nuits en avril 2024
Réponse de Thibault le 2 mai 2024
Dear Oguzhan,Thank you for taking the time to review your experience at the AC Hotel!I am sincerely sorry to hear that you were not able to receive some water to your room. This will be rise to the team as this is not acceptable.I hope you will give us another chance and we will be able to provide the high quality of service that we usually offer to all our guests, Best regards
8/10 Bien
Stuart
Voyage d’affaires
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stuart
Séjour de 2 nuits en février 2024
Réponse de Laura Carp le 26 avr. 2024
Dear Stuart,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura CarpOperations Manager
10/10 Excellent
Ella
16 avr. 2024
Ella
Séjour de 1 nuit en avril 2024
Réponse de Thibault le 6 mai 2024
Thank you very much for this 5/5 !
10/10 Excellent
Dylan
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dylan
Séjour de 1 nuit en mars 2024
Réponse de Laura Carp le 17 avr. 2024
Dear Dylan,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
8/10 Bien
Chris
12 avr. 2024
Chris
Séjour de 1 nuit en avril 2024
Réponse de Thibault le 2 mai 2024
Thnk you Chris for taking the time to review your stay with us at AC Hotel Birmingham ! I am glad to see that you enjoyed it.We hope to see you again.Best regards
10/10 Excellent
Bakhtiyor
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bakhtiyor
Séjour de 2 nuits en avril 2024
Réponse de Kasia Kubiak, Front Office Manager le 13 avr. 2024
Dear Bakhtiyor,Thank you for taking the time to share your feedback with us.We look forward to the opportunity of welcoming you back to our hotel soon.Sincerely,
8/10 Bien
Nick
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nick
Séjour de 1 nuit en mars 2024
Réponse de Laura Carp le 31 mars 2024
Dear Nick,Thank you for taking the time to review your stay. I am sorry to hear that your stay did not meet up to your expectations. I have relayed your comments onto the relevant departments so that they can improve the services we offer to our customers. Once again, thank you for your valuable feedback, and we hope you will consider staying with us again. Kind Regards, Laura Carp Operations Manager
10/10 Excellent
John
Voyage en couple
30 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mars 2024
Réponse de Laura Carp le 31 mars 2024
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
10/10 Excellent
Philip, Sheffield
Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Philip
Séjour de 1 nuit en mars 2024
Réponse de Kasia Kubiak, Front Office Manager le 24 mars 2024
Dear Philip,Thank you for your feedback.I hope we will welcome you in our hotel again soon.Sincerely,
2/10 Horrible
Di
15 mars 2024
Di
Séjour de 1 nuit en mars 2024
Réponse de Kasia Kubiak, Front Office Manager le 5 avr. 2024
Dear Di,If you would like to share more details about your stay or if there is anything else we can assist you with, please do not hesitate to contact us directly. Our team is here to ensure that your future experiences with us are nothing short of exceptional.Sincerely.
8/10 Bien
Hajra
14 mars 2024
Les points forts : Personnel et service
Hajra
Séjour de 1 nuit en mars 2024
Réponse de Laura Carp le 16 mars 2024
Dear Hajra, On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
8/10 Bien
Brendan
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brendan
Séjour de 1 nuit en mars 2024
Réponse de Laura Carp le 16 mars 2024
Dear Brendan,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
10/10 Excellent
Sami
Voyage d’affaires
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Team go Eco with unigreen products limited
Sami
Séjour de 4 nuits en février 2024
Réponse de Laura Carp le 26 févr. 2024
Dear Sami, On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
10/10 Excellent
L
Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L
Séjour de 1 nuit en février 2024
Réponse de Laura Carp le 26 févr. 2024
Dear L,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
8/10 Bien
Gyeongha
21 févr. 2024
Gyeongha
Séjour de 5 nuits en février 2024
Réponse de Laura Carp le 26 févr. 2024
Dear Gyeongha,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
8/10 Bien
Paul
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would stay again… but.
Paul
Séjour de 1 nuit en février 2024
Réponse de Kasia Kubiak, Front Office Manager le 19 févr. 2024
Dear Paul,Thank you for sharing your feedback on your recent stay at AC Marriott. We're delighted to hear that you enjoyed the excellent room with its canal view and the convenience of parking. However, we apologize for the inconvenience caused by the noisy mattress. Rest assured, your comments have been duly noted and will be addressed with our housekeeping team to ensure such issues are promptly resolved. We appreciate your loyalty and hope to have the pleasure of welcoming you back for a flawless experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Sincerely,
10/10 Excellent
Claire
Voyage d’affaires
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Claire
Séjour de 1 nuit en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 15 févr. 2024
Dear Claire,Thank you for your feedback.I hope we will welcome you again in our hotel.Kind Regards,
10/10 Excellent
Sophie
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sophie
Séjour de 1 nuit en février 2024
Réponse de km le 12 févr. 2024
Good afternoon, Sophie thank you for your feedback we look forward to seeing you in the future.
6/10 Satisfaisant
edward
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
King Bed Mirage
edward
Séjour de 3 nuits en février 2024
Réponse de Laura Carp le 9 févr. 2024
Dear King Bed Mirage,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Kind Regards, Laura Carp Operations Manager
10/10 Excellent
Andrew
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en décembre 2023
Réponse de Kasia Kubiak, Front Office Manager le 1 févr. 2024
Dear Andrew,Thank you sincerely for sharing your feedback with us. Your thoughts are incredibly important to us, and we appreciate you taking the time to let us know about your experience at AC Hotel Birmingham .We are delighted to hear that you had a positive stay, and we hope it was everything you expected. Our team works hard to ensure our guests have a memorable experience, and it's rewarding to know we succeeded during your visit.We genuinely hope to have the pleasure of hosting you again soon. If there's anything specific you would like for your next stay or if you have any special requests, please feel free to reach out. We are here to make your future visits just as enjoyable as the one you've had.Once again, thank you for choosing Ac hotel Birmingham . We look forward to welcoming you back in the near future!Sincerely,
10/10 Excellent
Simon
28 janv. 2024
Simon
Séjour de 2 nuits en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 1 févr. 2024
Dear Simon,Thank you sincerely for sharing your feedback with us. Your thoughts are incredibly important to us, and we appreciate you taking the time to let us know about your experience at AC Hotel Birmingham .We are delighted to hear that you had a positive stay, and we hope it was everything you expected. Our team works hard to ensure our guests have a memorable experience, and it's rewarding to know we succeeded during your visit.We genuinely hope to have the pleasure of hosting you again soon. If there's anything specific you would like for your next stay or if you have any special requests, please feel free to reach out. We are here to make your future visits just as enjoyable as the one you've had.Once again, thank you for choosing Ac hotel Birmingham . We look forward to welcoming you back in the near future!Sincerely,
6/10 Satisfaisant
Artemisa
Voyage d’affaires
26 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Artemisa
Séjour de 1 nuit en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 27 janv. 2024
Dear Artemisa,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for any inconvenience you experienced during your visit. Your input is valuable, and we take all comments seriously as we continuously strive to improve our services.We're pleased to hear that you enjoyed the breakfast; however, we're disappointed to learn about the issues you encountered. Please be assured that we will address each concern you've raised, from the unwelcoming entrance to the difficulty reaching our dinner service and the maintenance issues in your room.Our team is committed to providing a positive and comfortable experience for our guests, and your feedback helps us identify areas where we can make necessary improvements. We apologize for any inconvenience caused and appreciate your understanding.If you have any additional details or if there's anything specific you'd like us to address, please don't hesitate to contact us directly. We would love the opportunity to make things right and ensure your future experiences with us are more enjoyable.Once again, thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and provide an improved experience.Sincerely,
10/10 Excellent
Warren
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Warren
Séjour de 1 nuit en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 24 janv. 2024
Dear Warren,Thank you for your feedback,I hope we will see you again soon !Sincerely,
10/10 Excellent
Voyageur vérifié
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 24 janv. 2024
Dear Anonymous,Thank you for your feedback.I hope we will welcome you again soon!Sincerely,
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Upgraded to a sofa bed
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 21 janv. 2024
Dear Anonymous,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your kind words regarding the front-of-house team and their friendliness and attentiveness.However, we are genuinely sorry to hear about the discomfort you experienced in the upgraded room.Please rest assured that we are taking immediate steps to investigate and rectify the situation to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely
10/10 Excellent
Dawn
Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn
Séjour de 1 nuit en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 21 janv. 2024
Dear Dawn,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincerely,
8/10 Bien
Tom
20 janv. 2024
Tom
Séjour de 1 nuit en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 21 janv. 2024
Dear Tom,Thank you for for taking the time to provide feedback on your recent stay with us.Any additional information you provide will contribute significantly to our quest for excellence. Our team is ready to listen and address any concerns or suggestions you may have.Once again, thank you for choosing AC Hotel Birmingham . We look forward to any further feedback you wish to share, and we hope to have the pleasure of welcoming you back in the future.Sincerely,
8/10 Bien
pak cheong
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
pak cheong
Séjour de 6 nuits en décembre 2023
Réponse de Kasia Kubiak, Front Office Manager le 21 janv. 2024
Dear pak cheong,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincerely,
10/10 Excellent
Rachel
20 janv. 2024
Rachel
Séjour de 2 nuits en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 21 janv. 2024
Dear Rachel,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincrely,
10/10 Excellent
Mark
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en décembre 2023
Réponse de Laura Carp le 15 janv. 2024
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
10/10 Excellent
Richard
9 janv. 2024
Weekend couple stay
Richard
Séjour de 1 nuit en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 11 janv. 2024
Dear Richard,Thank you for taking the time to share your fantastic feedback with us! We're thrilled to hear that you found our hotel to be superb, clean, tidy, and very modern. It's wonderful to know that you appreciated the efforts we put into creating a comfortable and contemporary environment for our guests.We're especially pleased that our location proved convenient for your needs, providing easy access to shopping, bars, and restaurants. Your kind words are truly appreciated, and we're delighted that you couldn't find any faults during your stay.Our team strives to deliver exceptional service and create a positive experience for every guest, and your feedback encourages us to continue our commitment to excellence. If your travels bring you back to the area, we would be honored to welcome you again and ensure another memorable stay.Thank you for choosing Ac Hotel Birmingham , and we look forward to hosting you in the future.Sincerely,
10/10 Excellent
Anne-Marie
Voyage en groupe
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anne-Marie
Séjour de 1 nuit en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 11 janv. 2024
Dear Anne-Marie,Thank you for your feedback.I hope we will welcome you again soon .Sincerely,
8/10 Bien
david
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Utilita Arena stay over.
david
Séjour de 1 nuit en janvier 2024
Réponse de Kasia Kubiak, Front Office Manager le 11 janv. 2024
Dear David,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you had a lovely stay at our hotel and that our convenient location added to the enjoyment of your visit, especially for the show at the Utilita Arena Birmingham.We greatly appreciate your kind words regarding our friendly and courteous staff; they work hard to ensure our guests have a memorable experience. However, we sincerely apologize for the inconvenience you faced with the room temperature. Your feedback is valuable to us, and we will certainly investigate the issue to ensure that our heating systems are functioning optimally.Please rest assured that we are committed to providing a comfortable and enjoyable stay for all our guests, and your comments help us identify areas for improvement. If you ever find yourself back in the area, we would love the opportunity to welcome you again and make your next stay even more enjoyable.Thank you once again for choosing our hotel, and we look forward to serving you in the future.Sincerely,
8/10 Bien
Nicola
1 janv. 2024
Nicola
Séjour de 2 nuits en décembre 2023
Réponse de Kasia Kubiak, Front Office Manager le 21 janv. 2024
Dear Nicola,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincerely,
6/10 Satisfaisant
James
29 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Shame about the breakfast
James
Séjour de 1 nuit en décembre 2023
Réponse de Kasia Kubiak, Front Office Manager le 30 déc. 2023
Dear James,Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We appreciate your kind words about our reception staff and the cleanliness and comfort of your room. It's rewarding to hear that these aspects contributed to a generally pleasant experience.However, we sincerely apologize for the challenges you encountered during breakfast. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to addressing the issues you raised to enhance the overall dining experience for our guests.We regret any inconvenience caused by the understaffed restaurant and the issues with the coffee machine, as well as the shortage of essential items. It is disheartening to hear that your attempts to communicate your concerns were not met with the level of service we aim to provide. Rest assured that we will investigate the matter thoroughly and take corrective measures to prevent similar situations in the future.We apologize for the mismatch between the dish you received and its description, as well as any inconvenience caused by the suggestion to modify it yourself. This falls short of our usual standard, and we appreciate your understanding as we work to address these issues promptly.Your feedback is invaluable to us, and we are committed to learning from this experience to make necessary improvements. We would be grateful for another opportunity to provide you with a seamless and enjoyable stay. If your travels bring you back to the area, please do not hesitate to contact us directly so that we can ensure your next visit exceeds your expectations.Once again, thank you for bringing these matters to our attention. We appreciate your candid feedback and hope to welcome you back in the future.Sincerely,
8/10 Bien
Simon
Voyage en famille, Voyage en couple
29 déc. 2023
Simon
Séjour de 1 nuit en décembre 2023
Réponse de Kasia Kubiak, Front Office Manager le 30 déc. 2023
Dear Simon,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location convenient and that the parking met your expectations. Providing a hassle-free experience is one of our top priorities, and we're pleased that you found our city center location and parking facilities satisfactory.We sincerely apologize for any disturbances you experienced with the room noises during the night. Our team takes guest comfort seriously, and we appreciate you bringing this to our attention. We will investigate the matter further to ensure that any necessary improvements are made to enhance the overall sleep quality for our guests.Your input is invaluable, and we genuinely appreciate your honesty. We hope that despite the inconvenience, you had an overall pleasant stay. If your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an improved experience.Thank you for choosing AC Hotel Birmingham , and we look forward to the possibility of hosting you again in the future.Sincerely,
10/10 Excellent
Kasey
22 déc. 2023
Kasey
Séjour de 1 nuit en décembre 2023
Réponse de Kasia Kubiak, Front Office Manager le 23 déc. 2023
Dear Kasey,Thank you for your review.We hope we will see you again soon in our hotel.Sincerely,
10/10 Excellent
Stephanie, London
Voyage d’affaires
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en décembre 2023
Réponse de Kasia Kubiak, Front Office Manager le 22 déc. 2023
Dear Stephanie,Thank you so much for taking the time to leave us a review! Your feedback is incredibly valuable to us.We're delighted to hear that you had a positive experience, and we appreciate your kind words. If you would like to share more details about your stay or have any additional feedback, please don't hesitate to reach out to us. Your insights help us continually improve our services and provide an even better experience for our guests.Our team is here to assist you, and we look forward to any further comments or suggestions you may have. Thank you once again for choosing AC Hotel Birmingham.Sincerely ,
6/10 Satisfaisant
rachel
20 déc. 2023
Les points forts : Propreté et personnel et service
rachel
Séjour de 1 nuit en décembre 2023
Réponse de Kasia Kubiak, Front Office Manager le 22 déc. 2023
Dear Rachel,Thank you so much for taking the time to leave us a review! If you would like to share more details about your stay or have any additional feedback, please don't hesitate to reach out to us. Your insights help us continually improve our services and provide an even better experience for our guests.Our team is here to assist you, and we look forward to any further comments or suggestions you may have. Thank you once again for choosing AC Hotel Birmingham. We hope to have the pleasure of serving you again in the future.Sincerely,
10/10 Excellent
hirofumi
17 déc. 2023
hirofumi
Séjour de 2 nuits en décembre 2023
Réponse de Laura Carp le 19 déc. 2023
Dear Hirofumi,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
8/10 Bien
AI QIN, Vancouver
14 déc. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
AI QIN
Séjour de 3 nuits en décembre 2023
Réponse de Laura Carp le 16 déc. 2023
Dear AI QinOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager
6/10 Satisfaisant
Elaine
10 déc. 2023
Les points forts : Personnel et service
Wasnt the best unfortunately..
Elaine
Séjour de 1 nuit en décembre 2023
Réponse de Kasia Kubiak, Front Office Manager le 11 déc. 2023
Dear Elaine,Thank you for taking the time to share your feedback with us regarding your recent stay. We genuinely appreciate your insights as they help us identify areas for improvement.I would like to extend my sincere apologies for the inconveniences you encountered during your stay. It is disheartening to hear that the condition of the room did not meet your expectations, and I assure you that your concerns will be addressed promptly.Please rest assured that we will be investigating these issues thoroughly to ensure they are rectified to prevent any recurrence.If your plans bring you back to Birmingham in the future, we would appreciate the chance to restore your faith in our hotel and provide you with a more positive experience. Please do not hesitate to reach out to me directly if you would like to discuss your stay in more detail or if there is anything else we can do to make amends.Sincerely,