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Avis sur Casulo Hotel

3.5 out of 5
Casulo Hotel
3017 South I35, Austin, TX

Avis

4,8
Note des voyageurs de 10 (Excellent), d’après 125 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 106 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 163 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 215 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 397 avis sur 1006." "

4,8/10

Propreté

6,0/10

Personnel et service

4,8/10

Équipements

4,4/10

Infrastructures et conditions de l’hébergement

4,0/10

Écoresponsabilité

Avis

2/10 Horrible

Mario

Séjour de 1 nuit en mars 2024

2/10 Horrible

Desirae

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had bed bugs on my bed board and I woke up itching like crazy had to get my man and 3 kids and left in the middle of the night.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Isabella

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was held together by tape… I booked last minute for Valentine’s Day since my hubby wanted a room with a tub. I found this and thought it was a good price. The tub worked, but instead of a faucet to fill it up, there was an unfinished plastic pvc pipe contraption. I asked for another room thinking that this was unacceptable, but the other room he showed me was creepy. There was a two way mirror in front of the tub, that faced the other room. It was also old smelled of mold and looked like it had been painted by kids. Not what we’re into… ok pvc pipe room it is. Everything was ok, except I couldn’t help but notice there were an absence of women? Why were there so many men there? Idk. Felt creepy but I was with hubby, so ok… in the morning(valentines day) the manager came knocking, and tried to ENTER the room with his card 1 hour before check out. I was not dressed yet, and found it really weird that he knew we were in the room and tried to open the door anyways…. He asked if we were going to stay another night…. Why wouldn’t he call the room? Why didn’t he knock I twice? Why did he need to know this in advance? It was not check out time yet… all questions left unanswered. We checked out in time and when leaving I found a sharp (aka a used injection needle) in the tisssue box that I had been wiping my nose with all night. This was really creepy, unsanitary, and unsafe. Tahanj go we made it out alive. When I told the front desk about it, they did not seem v. Shocked.
Séjour de 1 nuit en février 2024

2/10 Horrible

Camila

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very noisy and the amenities and the room looks very old and dirty. In the bathroom it was a used towel and it was hair on the walls of the shower.
Séjour de 1 nuit en février 2024

2/10 Horrible

Brandon

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The Receptionist was friendly, but not helpful. The room has a lot of potential, but has been obviously neglected over the years.. The hot water was out.. (Was told it’d be fixed any minute, but waited hours and it never was) Also I didn’t realize from the pictures, or the listed amenities (Which was quite deceptive by the way ) That the shower was completely exposed into the main room.. No big deal, but with no hot water it wasn’t pleasant at all… The remote was also missing from our room.. I informed the front desk and they told me they didn’t have any other remotes.. WiFi was also listed as available, but unfortunately didn’t reach our room.. I told the front Desk just and she just offered to nudge their router a bit closer.. (Didn’t work) The A/C was also not the greatest our room stayed relatively warm throughout the night… I don’t believe I’ll be coming back.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Richard

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The place has potential, needs proper management, no towels on checkin? No cable on tv, and the rooms are in dire need of updating.
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A One Star Hotel
The people were nice, but there was a dead mouse in my room. The curtains didn't fit the windows. The shower didn't work. The toilet seat was broken. It's really a shame.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Arris

Voyage en famille
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Markesian

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Never again
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Julia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love it or
I think this is a great Hidden Gem experience. It's not for everybody, but if you like a good value, atmosphere that is unique, good people watching opportunities, this is a great place to stop by. The staff is very friendly and it's generally a one-of-a-kind place.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Isabela

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Glo

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Terrible
Do not stay here!!!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room had amenities that I would expect to see in a room priced 2 to 3 times more than this room was priced. The building is an older building situated next to I35 South which appears to be in a renovation stage. The only thing that was a little lacking was the parking area, but still quite acceptable.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Alexis

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very dirty, was not comfortable sleeping here. The water would not get hot when I took a shower
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Sally

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t Stay here!
Terrible, room smelled and we had to request another room. There was one pillow and two towels for the king sized room. Internet did not work, pool and jacuzzi closed and no breakfast as advertised. Very disappointed.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best service and stay
Hidden Gem. We did a last minute reservation and the place was 100 times better than we could have hope. She customer service 10 out of 10. The girl that checked us in was extra nice. We got a 2 bed and the room was huge, the tub fits 2 full grown ups comfortably
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Scott

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Rita

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

2/10 Horrible

James

Les points faibles : Infrastructures et conditions de l’hébergement
So I checked in and on entering the room, it wasn't cleaned, the toilet was recently used with excreta not flushed the entire room was smelly...I complained to the front desk that I can't stay in the room I was given yet another room and guess what, it was worst than the first trash all over the room bed not layed etc...was given a third room which was ok
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Brian

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Cesar

Séjour de 2 nuits en novembre 2023

2/10 Horrible

Alexandra

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023
Réponse de Casulo Hotel le 12 nov. 2023
Hello Alexandra,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Horrible

JEREMY

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Casulo Hotel le 12 nov. 2023
Hello Jeremy,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Horrible

Kenna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do NOT stay here!
I had to leave without staying. The room smelled, had blood stains on the wall and was not clean. While checking on a couple came to the desk stating their room was so bad they wanted to leave. It was non refundable so I lost $200. Do NOT stay here.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Nikki

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The zen selling point is a scam. The rooms are not individually decorated as described. The lobby upon entry is covered in water under the rug with no steps to keep it tidy. There is a mandatory additional deposit to pay at check in (refundable) that doesn’t make sense since the stay is prepaid. The room was dirty; behind the nightstands were not vacuumed, hair on the sheets. The only good thing about the room was the shower looked as it had been recently renovated and was to my expectation. The ac window unit had impressively prevalent levels of mold that were visible on the outside and inside of the vents. This place is an absolute scam for what we paid. Do NOT stay here. It’s no better than a motel 6. I will not be staying here again. Very run down and not well kept.
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Emelie, Killeen

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Casulo Hotel le 12 nov. 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

6/10 Satisfaisant

Anita

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Roach, ants, broken shower knob, patched ceiling from water damage, burned ceiling lights, pillows were worth like $1. Tv was from the early 2000s cable had 3 channels one of them was black and white lol. But overall average cause the place was snazzy and different. If the property had more love and money would be worth it, but it’s just not.
Séjour de 1 nuit en octobre 2023
Réponse de Casulo Hotel le 12 nov. 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Horrible

Christian

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Casulo Hotel le 12 nov. 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Horrible

Ariadna

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply put DON’T STAY HERE. Everything the hotel offers in its amenities is a lie. Dirty rooms, bad smell, old facilities and in poor condition. Very little privacy in the rooms. The shower has no curtain and those who stay with you can see everything. This hotel is more of a motel. Disgusting. There is no good rest since you can hear all the noise from outside and from the other rooms. I feel cheated. We paid a lot of money since we were staying for an event weekend in the city, but it's not fair. That money was not worth for what they offered us. Horrible experience overall.
Séjour de 4 nuits en octobre 2023
Réponse de Casulo Hotel le 12 nov. 2023
Hello Ariadna,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

10/10 Excellent

Exiquio

Séjour de 3 nuits en octobre 2023

2/10 Horrible

Jorge F, anaheim

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is not fit to be on Expedia. It’s a result of cutting corners on DIY projects using old and unsanitary items. Bloodstains on the mattresses. Dirty linen. Shady guests. Poor repairs. I walked away and booked another hotel out of pocket.
Séjour de 4 nuits en octobre 2023
Réponse de Casulo Hotel le 12 nov. 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Horrible

Joseph

Séjour de 1 nuit en octobre 2023
Réponse de Casulo Hotel le 12 nov. 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

4/10 Médiocre

Gustavo, Harlingen

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Elevator smelled like blood or something that was spilled. Did not have enough towels and staff did not answer calls. Was advised to leave used towels outside by the door but did not get replacement towels. Only had a bedsheet on the bed, no conforters. Other than that, the staff was pretty helpful.
Séjour de 3 nuits en octobre 2023
Réponse de Casulo Hotel le 12 nov. 2023
Hello Gustavo,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Horrible

Casey

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Casulo Hotel le 12 nov. 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Casulo Hotel le 12 nov. 2023
Hello Anonymous,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

4/10 Médiocre

Liz

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
they had no cook so no breakfast. When I got to my room there were still clothes from a previous customer out in the room including dirty underwear. The bed had no duve sheet just a thin fitted sheet. I found cockroaches in the bathroom several times. I felt as though I definitely wasted my money and was not worth the amount paid.
Séjour de 2 nuits en septembre 2023
Réponse de Casulo Hotel le 12 nov. 2023
Hello Liz,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Horrible

Christina

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This place looks nothing like its pictures. There’s stains everywhere. Why does the restroom have a window while I’m using it?
Séjour de 1 nuit en septembre 2023
Réponse de Casulo Hotel le 12 nov. 2023
Hello Christina,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.Casulo Hotel

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not clean. Fridge had drinks that were half finished in it.
Séjour de 1 nuit en septembre 2023
Réponse de Casulo Hotel le 12 nov. 2023
“Thanks for taking a moment to rate Casulo Hotel!“We sincerely appreciate your feedback about your visit and apologize for your experience while staying with us. I’m very sorry that your stay did not meet your expectations and would love the opportunity to discuss this matter further. Please reach out to us at reservations@casulohotel.com

4/10 Médiocre

Isaac

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not very updated and the rooms are unorganized..
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Marcelino

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Josephina

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en août 2023

8/10 Bien

Erica

Les points forts : Propreté
Séjour de 1 nuit en août 2023

4/10 Médiocre

Marco

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No breakfast .the pool was in poor condition so was the pool area no
Séjour de 2 nuits en août 2023

2/10 Horrible

felipe

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
terrible hotel
Do not ever stay here. The pictures are not what you are getting. It was the worst hotel experience i have ever had.
Séjour de 1 nuit en août 2023

2/10 Horrible

Rebecca

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Don’t fall for the cute pictures
This place was dirty , hot, foil on windows
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Cammille

Séjour de 1 nuit en août 2023

2/10 Horrible

susan

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was so disappointed no towels,thr room was very very raggedy trash was in the garbage in my room. Went to front desk no one was available..i said hello numerous times and no help so i left. There was no breakfast as stated. My bathroom had tissue stuck in the holes..showere curtains had no hooks..tissue stuck in holes the walls like this was super trashy. The room was nothing like the pics on the web..SO DISAPPOINTED 😞
Séjour de 1 nuit en août 2023