We had reserved a Junior Suite in this 5-star hotel to watch the UEFA final in our hotel room with dining service prior to our local appointment the next day. When we arrived, we were informed that neither room service nor the on-site restaurant were operative... because the chef left to watch the game!! When asking what should we do, we were told to go and order pizza or sushi and bring them back into our room! Obviously not the answer we wanted from a 5-star hotel.
We went to our Jr Suite to discover that the fridge was completely hot leaving us no possibility to have a cold drink after a 6-hour drive and temperatures in the 40 degrees C. I went back to the receptionist (who was very kind but completely left alone and not in a position to decide anything) who first told me it would be quicker to change room since she was alone. Then she called her manager who said it was the fault of the cleaning lady who removed the card activating the electricity in the room. At the end, no room change, a fridge that did not work for the duration of our stay and a bad taste in our mouth for a stay that was clearly not a 5-star service. I must note that we are frequent travelers and have experience in this category of hotel. Oh I forgot... at the check out, the receptionist of the day gave me my change for a 7.5 euro bottle of water out of a 10-euro note with 20-cent coins!!! When I told her she surely could do otherwise, her answer was "no sorry"!!! That concluded a bad stay in a bad way.
CH à partir de Rome, Italie
Cet hôtel de luxe est situé en centre-ville. Duomo Vecchio (0,1 km) • Duomo Nuovo (0,1 km) • Piazza del Duomo (0,1 km) • …Plus
Très bon hôtel. Avec ce genre de chaines, on sait à quoi s'attendre. Point négatif, la climatisation de notre chambre devait avoir une défaillance car il y faisait chaud (même en mettant 15°C !) de plus le système d'alerte lumineuse au niveau du pommeau de douche pour économiser de l'eau est un peu désagréable.
Thomas à partir de Paris
Cet hôtel se trouve à Brescia. Château de Brescia (0,5 km) • Piazza della Loggia (0,8 km) • Musée de Santa Giulia (0,8 km) • …Plus