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Avis sur Holiday Inn Express & Suites Wyomissing, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Wyomissing, an IHG Hotel
405 N Park Rd, Wyomissing, PA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 466 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 349 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 116 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1000." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Jonathan

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arrêt d'une nuit, personnel agréable, climatisation un peu bruyante.
Séjour de 1 nuit en août 2017

10/10 Excellent

Elsa, Suisse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel très aimable et disponible
J'ai beaucoup apprécié d'avoir pu avoir accès à la chambre avant l'heure du check-in. La personne à la réception a été très aimable et disponible.

8/10 Bien

Kristen

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Jessica, GM le 20 mai 2024
Hi Kristen,Thank you very much for submitting this review of your recent stay with us!We are pleased to see you enjoyed your time here, and we appreciate your positive feedback.Hopefully you can visit us again soon. Safe travels and have a wonderful day!

4/10 Médiocre

Brittany

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 14 mai 2024
Hi Brittany,I am sorry to see that your stay a few months ago was not up to standard!I don't see any record of an issue during your stay. We appreciate guest feedback, and hope you will reach out to us directly to discuss your visit in further detail, so that we can improve our guest experience.Thank you for staying with us. Have a pleasant day and safe travels!

10/10 Excellent

KEN, York

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a consistent experience with your brand's chain of hotels.
Séjour de 1 nuit en mai 2024
Réponse de Jessica, GM le 10 mai 2024
Hi Ken,Thank you very much for submitting this review!We are glad to see you enjoyed your stay and we appreciate you recognizing our brand consistency.We hope to see you again soon. Have a wonderful day and safe travels!

10/10 Excellent

Bianca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and nice. I’d recommend the Greek restaurant across the street
Séjour de 2 nuits en avril 2024
Réponse de Jessica, GM le 2 mai 2024
Hello Bianca,Thank you very much for submitting this review!We are very happy that you enjoyed your stay, and that you were able to try the new restaurant across the street, Telia - Perfect.Greek.We hope you will visit us again. Safe travels and have a wonderful day!

10/10 Excellent

David

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We came down for the AMCA meet in Oley PA and had 3 rooms all of which were in great shape, very clean and quiet. We enjoyed the breakfast and have to give a big thumbs up to the gentleman who prepared the buffet. He did a great job and was diligent keeping up with the large crowd
Séjour de 2 nuits en avril 2024
Réponse de Jessica, GM le 2 mai 2024
Hi David,Thank you so much for the great review!We are so glad you enjoyed your stay, and we appreciate your recognition of the staff, especially Jose in breakfast.We hope to see you again. Have a terrific day and safe travels!

10/10 Excellent

Khrystyne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean staff was friendly
Séjour de 1 nuit en avril 2024
Réponse de Jessica, GM le 1 mai 2024
Hi Khrystyne,Thank you very much for giving this review of your recent stay!We are so glad you enjoyed your visit and we greatly appreciate positive feedback like this.We hope to see you again soon. Have a wonderful day and safe travels!

6/10 Satisfaisant

Kelly

Séjour de 1 nuit en avril 2024
Réponse de Jessica, GM le 20 mai 2024
Hi Kelly,Thank you for providing feedback from your stay with us last month.We appreciate guest feedback and would love for you to share details of your stay to help us improve our guest experience.We hope to see you again soon for an even better stay. Thank you again and have a pleasant day!

6/10 Satisfaisant

edelyne

Séjour de 1 nuit en avril 2024
Réponse de Jessica, GM le 15 mai 2024
Hi Edelyne,Thank you for reviewing your recent stay.We appreciate guest feedback and hope you might reach out and share any additional comments on how we might improve our guest experience.Thank you again for staying with us and leaving this review. We hope you have a pleasant day and safe travels!

8/10 Bien

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was Ok but found cobwebs in bedroom. Better job on cleaning. Otherwise front office staff were exceptional
Séjour de 1 nuit en avril 2024
Réponse de Jessica, GM le 16 avr. 2024
Hi Kevin,Thank you very much for submitting this review!We are very happy to hear that you enjoyed your stay, especially the exceptional front desk staff.We will relay your message about housekeeping to the team, as well, and we hope to see you again soon.Have a wonderful day and safe travels!

8/10 Bien

Kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good. I would definitely stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Jessica, GM le 8 avr. 2024
Hi Kenneth,Thank you for submitting this review of your recent stay with us!We are glad you enjoyed your visit, and we hope to see you again soon.Have a pleasant day and safe travels!

8/10 Bien

Shannon

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The waffles are good
Séjour de 3 nuits en février 2024
Réponse de Jessica, GM le 29 mars 2024
Hi Shannon,Thank you for reviewing your stay with us! We are so glad that you enjoyed your visit, especially the pancake machine, and we hope to see you again soon. Have a wonderful weekend and safe travels!

10/10 Excellent

Kirsten

Séjour de 1 nuit en mars 2024
Réponse de Jessica, GM le 29 mars 2024
Hi Kirsten,Thank you for submitting this review of your recent stay with us! We are so happy that you enjoyed your stay, and we hope to see you again soon. Have a wonderful weekend and safe travels!

4/10 Médiocre

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
I booked this hotel specifically for the pool and hot tub . Of course the night we stay and want to utilize the pool there are a bunch of adults fighting in the pool area which warranted the police .
Séjour de 1 nuit en mars 2024
Réponse de Jessica, GM le 27 mars 2024
Hi Jennifer,I'm sorry to hear that there was a guest incident during your stay due to the poor behavior of one of our guests that evening. Our staff did the best they could to handle the situation. It was resolved relatively quickly, and the pool remained open. Please let me know if there was anything else we could have done to improve your stay. We hope you will stay again for a better pool experience in the future. Thank you for your feedback and have a pleasant day.

2/10 Horrible

Laura

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bathroom was so so small I almost knocked my toddler out with the door while bathing him. The room smelled I had to go drive to Walmart to get room deodorizer
Séjour de 2 nuits en mars 2024
Réponse de Jessica, GM le 25 mars 2024
Hi Laura,I am sorry to see that you did not enjoy your stay due to the bathroom size.I'm sorry if you also noticed an odor in the room. In the future, please let the desk know and they would be happy to relocate you to a different room or area, or provide a room deodorizer if you did not want to switch rooms. We try our best to resolve any issues immediately and we appreciate your feedback.Thank you for reviewing your stay. Have a pleasant day and safe travels,

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hallways weren’t vacuumed
Séjour de 1 nuit en mars 2024
Réponse de Jessica, GM le 22 mars 2024
Hi Jeff,Thank you so much for staying with us and for providing feedback from your stay. We are glad you enjoyed your stay overall. I apologize that the hallways were not vacuumed during the night of your stay. We will use this comment to improve our guest experience and hope to see you again soon. Have a wonderful weekend and safe travels!

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Jessica, GM le 13 mars 2024
Hi Jasmine,Thank you so much for staying with us and providing this great review of your stay!We are so glad you enjoyed your visit and we hope to see you again soon.Have a terrific day and safe travels!

10/10 Excellent

Carlos, Haymarket

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly
Séjour de 1 nuit en mars 2024
Réponse de Jessica, GM le 8 mars 2024
Hi Carlos,Thank you so much for submitting this review!We are so glad you enjoyed your stay and we truly appreciate the recognition of our staff's friendliness.We hope to see you again soon. Have a wonderful weekend and safe travels!

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jessica, GM le 11 mars 2024
Hi Jasmine,Thank you very much for submitting this review! We are so happy that you enjoyed your visit with us.We hope you will stay with us again soon. Safe travels and have a terrific day!

10/10 Excellent

Joanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always have s good nights sleep when I stay here for my work trips
Séjour de 2 nuits en février 2024
Réponse de Jessica, GM le 1 mars 2024
Hi Joanna,Thank you so much, for this review, and for returning time and again to our property!We are so glad you are well rested when staying with us, and we cherish positive feedback like this.We look forward to your next visit back again. Have a wonderful day and safe travels!

10/10 Excellent

Nina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 1 mars 2024
Hi Nina,Thank you very much for submitting this review of your recent stay with us!We are very happy you enjoyed your visit. We appreciate your positive feedback, and we hope to see you again soon.Safe travels and have a terrific day!

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a good stay the only small issue is that the pool is not heated and jacuzzi was out of order
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 26 févr. 2024
Hi Lisa,Thank you very much for reviewing your stay! I'm glad to know that you enjoyed your stay overall, and I'm sorry the pool went down during your stay over the weekend. We are working hard to get it operational again and we appreciate your feedback. We hop you will visit again soon. Thank you again and have a wonderful day and safe travels!

10/10 Excellent

Angel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing place to take the family
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 26 févr. 2024
Hi Angel,Thank you so much for providing the review of your stay with us recently!We are so happy that your family enjoyed their visit with us and we greatly appreciate your recognition of our property and the staff that make it possible.Thank you again, and have a wonderful day and safe travels!

6/10 Satisfaisant

Andrea

Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 26 févr. 2024
Hi Andrea,Thank you for reviewing your recent stay at our property. Please feel free to reach out to me at the hotel if you wish to discuss your stay further, as we use guest feedback to improve our experience. Thank you for staying with us and have a pleasant day and safe travels!

10/10 Excellent

nahum la

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel
Séjour de 2 nuits en février 2024
Réponse de Jessica, GM le 26 févr. 2024
Hi nahum la,Thank you very much for submitting this review of your recent stay!We are happy to see that you enjoyed your visit and that you found the property to be beautiful and clean. We greatly appreciate positive feedback like this, and hope to see you again soon.Thank you again, and have a terrific day and safe travels!Jessica, GM

10/10 Excellent

kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 23 févr. 2024
Hi Kenneth!Thank you so much for taking the time to submit this review! We are so glad that you enjoyed your stay with us and we hope to see you again soon. Have a wonderful day and safe travels!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Great hotel
Great short stay. Clean room. Friendly and welcoming staff. Check-in and check-out were both easy.
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 19 févr. 2024
Hi Anonymous Traveler,Thank you very much for submitting this review of your recent stay! We are happy to see that you enjoyed your visit, especially the cleanliness and friendly staff, and we hope you will visit again soon. Thank you again and have a terrific day and safe travels!

6/10 Satisfaisant

Cheyenne

Voyage en famille
Les points faibles : Personnel et service
Staff was kinda rude.
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 20 févr. 2024
Hi Cheyenne,Thank you for reviewing your recent stay with us.I am sorry to hear that the staff wasn't warm and welcoming. We strive for better hospitality and will use this feedback to improve our guest experience.We hope the rest of your stay was satisfactory, and that you will visit us again to see that was not our standard. Please feel free to contact me at the hotel if you wish to discuss this further.Thank you very much again and have a pleasant day and safe travels.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Basic
Somewhat convenient location. Not a lot of parking. Waited a while for someone when I first arrived. The associate did not provide information on the hotel, just food. A/C unit cold enough. Continental breakfast was okay, couldn't drink the orange juice. Bathroom space is extremely tide. The food purchase area was half emptied. The local information literature rack is in an bad location and only one type of guide literature. Everything else was fine. They were friendly. Clean facility. Close to hospital.
Séjour de 2 nuits en février 2024
Réponse de Jessica, GM le 19 févr. 2024
Hello Anonymous Traveler,Thank you for taking the time to submit a review of your recent visit. I'm sorry to hear that you waited for an attendant at check-in, and that you experienced some other minor issues during your stay. We will use guest feedback like this to improve our guest experience, and hope you will visit again. Thank you again and have a pleasant day.

10/10 Excellent

Edwardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The employees are amazing and polite.The hotel can use some remodeling and change the pillows.Thanks.
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 15 févr. 2024
Hi Edwardo,Thank you so much for the great review you submitted! We truly appreciate your recognition of our staff, and we will use your other comments as we continuously strive to improve our guest experience.We hope to see you again soon. Have a wonderful day and safe travels!

4/10 Médiocre

Walter

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property was not as advertised. The pictures online make it look way nicer than it is. The room was clean, but dated. The bathroom was very small. The lighting in the hallways and room was poor. The carpet was ugly and old. I checked out without staying. Definitely not worth over $100 per night. $75 is a fair price for this place.
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 15 févr. 2024
Hi Walter,I'm sorry to see that you did not stay at the hotel and get a chance to experience our property. We take review comments into consideration, as we strive to improve our guest experience. We hope you will give us another chance in the future. Have a pleasant day and safe travels.

8/10 Bien

Diana

Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 12 févr. 2024
Hi Diana,Thank you for submitting this review of your recent stay with us!We are very glad you enjoyed your stay here, and we hope to see you again soon.Have a fantastic day and safe travels!

8/10 Bien

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 12 févr. 2024
Hello Tammy,Thank you for submitting this review of your recent stay with us!We are very glad you enjoyed your stay here, and we hope to see you again soon.Have a fantastic day and safe travels!

8/10 Bien

Keith

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Really nice just what I needed to rest
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 5 févr. 2024
Hi Keith,Thank you so much for submitting this review of your recent stay at our property!We are so glad that you got the rest that you needed here, and we hope to see you again soon.Thank you again, and have a terrific, well-rested day!

4/10 Médiocre

Jennifer

Voyage en famille
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel felt and smelled old and dated. However, rooms were updated. Very loud - could people walking around their room upstairs and every person that walked by in the hallway
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 5 févr. 2024
Hi Jennifer,Thank you for staying with us and providing feedback regarding your recent stay.I'm very sorry to hear that it was loud for you during your visit. We have attached a special request to your profile requesting a quiet location in the future. We do our best to honor special requests.We appreciate your comments and hope that you might return again for a better experience in the future.Thank you again, and have a pleasant day!

8/10 Bien

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2024
Réponse de Jessica, GM le 5 févr. 2024
Hi Kim,Thank you very much for submitting this review of your recent stay with us!We are so glad to see that you enjoyed your stay overall.We appreciate your feedback and hope you will visit again.Thank you again, and have a pleasant day and safe travels!

8/10 Bien

Felicia

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
We really enjoyed our stay this weekend.The staff were very helpful and kind.The room was great and clean.Snacks and drinks available for purchase in the lobby and the free breakfast in the morning made our stay.Will stay again but definitely going to get a bigger room my kiddos need some extra space.
Séjour de 2 nuits en février 2024
Réponse de Jessica, GM le 5 févr. 2024
Hi Felicia,Thank you very much for submitting this review of your recent stay!We are so glad that you and your family enjoyed your stay, especially the cleanliness and helpful staff.We appreciate your positive comments and look forward to your next visit.Thank you again, and have a wonderful day and safe travels!

8/10 Bien

brendan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
easy check in and out
Séjour de 1 nuit en février 2024
Réponse de Jessica, GM le 5 févr. 2024
Hello Brendan,Thank you for submitting this review of your recent stay with us!We are happy to see that you enjoyed your stay and had an easy experience at check-in and check-out. We appreciate your positive feedback and hope that you will visit us again soon.Thank you again, and have a terrific day and safe travels!

6/10 Satisfaisant

Marian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 29 janv. 2024
Hi Marian,Thank you for your feedback.I'm sorry to see that your stay was not up to our normal standards. Please reach out to me if you would like to discuss your stay in more detail, so that we can learn how to improve our guest experience for others.Thank you again and have a pleasant day!

10/10 Excellent

Keith

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
They are very nice rooms they just need more truck parking
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 29 janv. 2024
Hi Keith,Thank you so much for submitting this review of your recent stay!We are so happy that you enjoyed your time with us.Thank you again and have a terrific day and safe travels!

8/10 Bien

Yvette

Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 21 mars 2024
Hi Yvette,Thank you very much for staying with us and reviewing your visit. We appreciate the positive feedback and hope to see you again soon. Have a pleasant day and safe travels!

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everyone was fantastic with the help of getting me orange juice for my husband since his sugar dropped and for getting our sta extended after my mom passed
Séjour de 3 nuits en janvier 2024
Réponse de Jessica, GM le 22 janv. 2024
Hi Kim,Thank you again for your generous feedback and recognition of our staff's attentiveness and helpfulness. We truly appreciate positive reviews like this and we hope to see you again soon under better circumstances. Safe travels and have a pleasant day!

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very caring and helpful
We were there because my mom was in icu. The staff were great to us the whole time. And the one night my husband's sugar dropped to 36 and they gave me 2 glasses of orange juice which help get sugar corrected. They were also good when we had to extend our stay to the loss of my mom very clean, comfortable
Séjour de 2 nuits en janvier 2024
Réponse de Jessica, GM le 18 janv. 2024
Hello Kim,Thank you so very much for this kind review!We are again very sorry for your loss, but we are glad that we were here for you during the process to make things as easy and comfortable as possible.We do hope you will visit again, hopefully under better circumstances. Thank you again, and have a wonderful day and safe travels!

10/10 Excellent

Tiffany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful customer service and breakfast.
Séjour de 3 nuits en janvier 2024
Réponse de Jessica, GM le 15 janv. 2024
Hi Tiffany,Thank you so much for providing this great review of your stay! We are very grateful for positive feedback like this, and we hope you will visit us again soon.Have a wonderful day and safe travels!

8/10 Bien

Keith

Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 11 janv. 2024
Hi Keith,Thank you for submitting this review of your stay with us! We appreciate your feedback and hope that you will visit again soon. Thank you again and have a wonderful day and safe travels!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Comfortable and spacious, except the bathroom.
The hotel is showing its age. Bathroom is tiny, and we are used to New York City ones. Breakfast was very good, lots of choice and very well stocked. Good for a short stay.
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 8 janv. 2024
Hello Anonymous Traveler,Thank you so much for submitting this review of your recent stay with us.I'm sorry the bathroom in your room was smaller than expected, but we are glad to see that you enjoyed your stay overall, especially the breakfast. We hope that you will visit us again soon. Thank you again, and have a wonderful day and safe travels!

8/10 Bien

Keith

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
They need more truck parking they don’t have truck and trailer parking
Séjour de 1 nuit en janvier 2024
Réponse de Jessica, GM le 8 janv. 2024
Hi Keith,Thank you so much for submitting this review of your recent stay with us.We are glad to see that you enjoyed your stay overall, and we apologize for the lack of truck parking in our parking lot. We hope that you will visit us again soon. Thank you again, and have a wonderful day and safe travels!