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Avis sur Super 8 by Wyndham Woodburn

2 out of 5
Super 8 by Wyndham Woodburn
821 Evergreen Road, I-5 at Woodburn Exit 271, Woodburn, OR

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 276 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 344 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 197 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 114 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 1000." "

7,4/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

claudine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Notre premier arrêt dans l’Oregon
Accueil agréable, nous avons eut un petit problème avec le wc , on nous a tout de suite changer de chambre
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 11 sept. 2023
Dear Claudine,Thank you for your 10/10 rating and for choosing our hotel as your first stop in Oregon. We're delighted to hear that you received a pleasant welcome and that any issues with the toilet were promptly resolved by changing your room. We appreciate your positive feedback and hope you have a wonderful stay in Oregon!Sincerely, Hotel Manager

4/10 Médiocre

Daisy, Eureka

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The continental breakfast was basically oatmeal in granola bars. Not worth the extra pay for a "breakfast". Entering the room we noticed ants coming out of every faucet and wall sockets. possibly rodent poop sitting inside the fan vent. While air was blown over it. Pictures shown carpeting and we got hard flooring. Beds were very springy. The location is perfect, however, overall, it is not worth the price you pay.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 25 mai 2024
Dear Daisy,We apologize for the numerous issues you encountered during your stay. Unfortunately, your experience does not reflect what we strive to maintain. We will address the cleanliness and maintenance concerns with our staff immediately. Your feedback is invaluable in helping us improve, and we hope you’ll give us another chance to provide a better experience in the future.Sincerely, Hotel Manager

8/10 Bien

Gabriela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 19 mai 2024
Dear Guest,Thank you for your positive feedback and for awarding us 4 out of 5 stars! We’re thrilled to hear you enjoyed your stay with us. Your comments are highly valued as they help us improve our services. We hope to have the pleasure of welcoming you back soon for an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Fritz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 18 mai 2024
Dear Fritz,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 Satisfaisant

Syed

Voyage en famille
Attendant was not there when I came to the desk. Had to call the reception to get him out from the back.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Syed,We apologize for the inconvenience you experienced with our front desk service. Your time is valuable, and we regret that you had to wait for assistance. We'll address this matter with our team to ensure prompt and attentive service at all times. We hope to have the opportunity to provide you with a smoother and more efficient experience during your next visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Deanna

Fine enuff spot for city stuff
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Deanna,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Bien

Krysteen

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s an affordable choice for your stay. Lots of great stuff surrounding the area like shopping and restaurants. I stayed during the week for under $100. The walls are a bit thin and the breakfast doesn’t have a lot to offer. There is a laundry area where you can do your own laundry And an indoor hot tub.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Krysteen,Thank you for choosing to stay with us and for highlighting the affordability of our accommodations. We're glad to hear that you found our location convenient, with plenty of shopping and dining options nearby. We appreciate your feedback regarding the thin walls and breakfast selection; we'll consider this for future improvements. It's great to know that you were able to take advantage of our laundry area and indoor hot tub during your stay. We hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Leanne

Voyage en couple
its nearby to the interstate and have a quick grab breakfast
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Leanne,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Silvia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, clean and quiet
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Silvia,Thank you for your great feedback. We're thrilled to hear that you found our hotel to be nice, clean, and quiet during your stay. Providing a peaceful and comfortable environment for our guests is always our goal. We hope to have the pleasure of welcoming you back for another enjoyable experience soon!Sincerely, Hotel Manager

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Julie,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager

8/10 Bien

Eugene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good rates
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Eugene,Thank you for your glowing feedback. We're delighted to hear that you found our rates to your liking! Providing competitive rates is important to us, as we strive to offer excellent value for our guests. We understand the importance of affordability without compromising on quality and service. We're thrilled that our pricing met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 Médiocre

Janice

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Got ants in the room
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Janice,Thank you for your kind feedback. We apologize for any inconvenience caused by the presence of ants in your room. This is certainly not the experience we want for our guests. Our team will address this issue promptly to ensure it doesn't happen again in the future. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager

8/10 Bien

Angel

Voyage en famille
Muy tranquila y limpia excelente personal solo una cosa el desayuno que tenga más opiniones
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Angel,Thank you for your kind feedback. We're delighted to hear that you enjoyed a quiet and clean stay with us and that our staff provided excellent service. Your feedback is greatly appreciated. We understand that opinions may vary regarding breakfast, and we welcome any suggestions or preferences to improve our offerings. We hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Cristian

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 23 avr. 2024
Dear Guest,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Aketzalli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
thank you for cleanliness and the safe and family environment.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Guest,Thank you for your kind words regarding our cleanliness standards and the safe, family-friendly environment we strive to maintain. Providing a comfortable and welcoming atmosphere for our guests is always our priority, and we are delighted to hear that you enjoyed your stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely, Hotel Manager

4/10 Médiocre

Nicole

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In room fireplace did not work, in room jetted tub did not work, the room itself is very outdated and poor/mismatch repairs, also smells like cigarettes due to the old carpet and wallpaper I assume.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 30 mars 2024
Dear Nicole,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the fireplace and jetted tub, as well as the outdated condition of the room. Your feedback regarding the smell is concerning, and we will address it immediately. Please know that this does not reflect our usual standards, and we will take steps to ensure a better experience for our guests in the future. Sincerely, Hotel Manager

6/10 Satisfaisant

Christiane

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I felt a bit cold even with the heater on. The blanket on the bed could be warmer. The breakfast was minimal, the bananas were green, only one yogurt in the fridge, no eggs or toast.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 28 mars 2024
Dear Christiane,Thank you for your kind feedback. We apologize for any discomfort you experienced due to feeling cold despite the heater being on. We'll certainly look into ways to improve the warmth and comfort of our bedding. Additionally, we apologize for the limited breakfast options you encountered. Your feedback is valuable, and we'll work to ensure a more satisfying breakfast experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

2/10 Horrible

Eric, Richland

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Eric,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely,Hotel Manager

10/10 Excellent

Cristian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Cristian,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Jhovana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Jhovana,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

4/10 Médiocre

jaime

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Combinian
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear jaime,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

4/10 Médiocre

Amber

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Check in was promising, very friendly, helpful staff. Room is full of cobwebs, there was an ant infestation by the door and it smells like old, stale cigarette smoke. Patches in the wall, hard beds. Can’t figure out what channels are available on the tv - we found maybe a dozen that we could watch out of the hundred or so listed. Road noise is bad. Positives: location is good for shopping purposes - Walmart is walking distance, outlets are close by. Pillows are soft.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Amber,We're glad to hear that you found our staff friendly and helpful and that the location and pillows were positive for you. However, We are truly sorry to hear about the disappointing aspects of your stay. Your experience does not meet the standards we strive for, and we apologize for the issues you encountered with cleanliness, pests, odor, bed comfort, TV channels, and road noise. Your feedback is invaluable, and we'll address these concerns immediately to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Bien

Yan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient location. Nice staff. No clock in the room. Use the clock on the microwave instead.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Yan,Thank you for your kind feedback. We're glad to hear that you found our location convenient and our staff nice! We apologize for the inconvenience of not having a clock in the room. Thank you for your understanding, and we appreciate your suggestion to use the microwave clock. We'll consider adding clocks to our rooms for the convenience of our guests. We hope to welcome you back for another pleasant stay soon!Sincerely, Hotel Manager

8/10 Bien

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 15 mars 2024
Dear Steve,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Médiocre

Joel

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was dirty(floors,walls)with what looked like blood and dirt. There was no trash can in the bathroom.The pool smelled heavily of chlorine that our eyes were burning ,mold/rust in the pool area ( along the wall and windows). The only thing offered for breakfast were yogurt, oatmeal and bananas . The only good thing about this place was the staff who were very kind. The reviews and pictures were very misleading.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Joel,Thank you for taking the time to your comments about our hotel. We are glad you like our hotel staff. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay.Sincerely, Hotel Manager

8/10 Bien

Amarjit

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
very small rooms. i just stayed passing through.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 5 mars 2024
Dear Amarjit,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

2/10 Horrible

Kortney

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We had ants all over our room. In the bathtub, crawling on the beds. In the bathroom, it looked like mold all over the ceiling. The walls in the room were dirty and the overall appearance was nasty. Definitely don’t recommend staying here
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 4 mars 2024
Dear Kortney,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

8/10 Bien

Maribel

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Maribel,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Bien

Don, Vancouver

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front staff very nice
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 21 févr. 2024
Dear Don,Thank you for your wonderful feedback. We're pleased to hear that our front staff made a positive impression on you. Providing excellent and friendly service is a priority for us, and we appreciate your acknowledgment. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Bien

Jace

Séjour de 5 nuits en février 2024
Réponse de Hotel Manager le 20 févr. 2024
Dear Jace,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

JADE, newport

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay here again. Vest friendly host.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 17 févr. 2024
Dear JADE,We are glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends, and your colleagues when you need usSincerely, Hotel Manager

6/10 Satisfaisant

Holly

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 14 févr. 2024
Dear Holly,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Bien

Tami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 14 févr. 2024
Dear Tami,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

8/10 Bien

Bud

Voyage en couple
We booked our room because we were told we got a hot breakfast included. We didn’t get a hot breakfast! A banana and a bowl of instant oatmeal isn’t much of a breakfast. Had we known we would have booked a different motel that does serve hot breakfast!
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager. le 10 févr. 2024
Dear Bud,We sincerely apologize for the disappointment you experienced regarding the breakfast during your stay. We will investigate this matter immediately and address any communication gaps to ensure that future guests receive accurate and transparent information about our breakfast offerings. Additionally, we appreciate your understanding and patience in this matter. We genuinely value your feedback and hope to have the opportunity to provide a more satisfactory experience for you in the future.Sincerely, Hotel Manager

10/10 Excellent

Eleanor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 29 janv. 2024
Dear Eleanor,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Melinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 29 janv. 2024
Dear Melinda,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Bien

Kyunghoon

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good Transportation, Cleaness
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Manager le 28 janv. 2024
Dear Guest,It's great to hear that you found the transportation and cleanliness to be positive aspects of your stay. Cleanliness and convenient transportation are important factors for a comfortable hotel experience. If you have any more feedback or specific comments about your stay, please feel free to share. Your input can be valuable for both the hotel management and future guests.Sincerely, Hotel Manager

10/10 Excellent

NACOLE

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 29 janv. 2024
Dear NACOLE,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 Satisfaisant

SOKHA

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Inside safety door lock missing, the washroom sinks not working.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 25 janv. 2024
Dear SOKHA,Thank you for your kind feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we take these concerns seriously. We will immediately address the issues with the missing safety door lock and non-functional washroom sinks to ensure that such lapses do not occur in the future. We hope to have the opportunity to make amends on any future visits.Sincerely, Hotel Manager

10/10 Excellent

Roxanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was really impressed with the cleanliness. Staff was friendly and knowledgeable. Me and my daughters went to the outlets and because the weather we decided to stay instead of driving too late too tired. I immediately jumped on Expedia to find something in the area, booked a double queen non-smoking for 86 bucks and some tax. Honestly, I was pretty impressed with the cleanliness amenities and location right next to food, gas and coffee. Definitely worth the value.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 22 janv. 2024
Dear Roxanne,Thank you so much for your wonderful feedback! We're thrilled to hear that you were impressed with the cleanliness of our property and that our staff was friendly and knowledgeable. It's fantastic that you found our location convenient, especially being close to food, gas, and coffee.We're glad we could provide a comfortable and accommodating stay for you and your daughters after you decided to stay due to the weather. We appreciate your positive comments and look forward to welcoming you and your family back in the future!Sincerely, Hotel Manager

10/10 Excellent

Jeniece

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay was great! The hotel I was comfortable, clean and had everything I needed for the night.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 19 janv. 2024
Dear Jeniece,Thank you for your great feedback. We're delighted to hear that your stay with us was great! It's wonderful to know that you found the hotel comfortable, clean, and equipped with everything you needed for the night. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Xingyao

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 17 janv. 2024
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

6/10 Satisfaisant

Bernadette, Clovis

Voyage en couple
Les points forts : Personnel et service
We needed to stop our travel on the I-5 and find a place to stay during the ice storm. They were the only affordable vacancy and we were very thankful for that. Room was decent. We just needed a safe place to sleep and this was good enough. Beds were just ok, shower pressure ok, and cleanliness good. Close to the interstate, Wal-Mart, and fast food restaurants. There was a grab and go breakfast included which was just “ok” (granola bars, unripe green bananas, oatmeal packets, and yogurt).
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 20 janv. 2024
Dear Bernadette,We appreciate you taking the time to share your experience. It's great to hear that our hotel provided you with a safe and affordable option during your travel stop. We understand the importance of a comfortable and convenient stay, and we're pleased that our location met your needs. Your feedback on the room amenities and grab-and-go breakfast is valuable, and we'll use it to enhance our services. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager

8/10 Bien

Lisa

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 17 janv. 2024
Dear Lisa,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Bien

Gregory

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 16 janv. 2024
Dear Gregory, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Mary

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 15 janv. 2024
Dear Mary,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Médiocre

eunjin

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The room was very dirty and smelly.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,We are sorry to hear about your experience. A dirty and smelly room is unacceptable, and I apologize for the discomfort this caused during your stay. Your feedback is important, and we take it seriously. We'll investigate this matter to ensure improvements in our cleaning procedures and maintain a pleasant environment for our guests. We hope to have the opportunity to make things right if you consider staying with us again in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Amit

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Amit,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 Excellent

Dan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Receptionist was very personable! We’re seniors and she guided us to a pleasant restaurant.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Dan,Thank you for your stay. It's fantastic to hear that the receptionist was personable and provided helpful guidance, especially in recommending a pleasant restaurant that suited your needs as a senior. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

beatriz

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 1 févr. 2024
Dear beatriz,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager