Avis
7,8
Bien
8,2/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
22 avr. 2024
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 22 avr. 2024
Thank you for taking the time to write a review. We appreciate your feedback and hope to see you soon.
10/10 Excellent
Francis
Voyage d’affaires
2 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francis
Séjour de 5 nuits en novembre 2023
Réponse de Guest Services Manager le 5 déc. 2023
Thank you Francis for taking the time to rate your stay with us. I'm glad you enjoyed your stay. We appreciate you staying with us and hope to see you again soon!
4/10 Médiocre
marc
Voyage en famille
16 août 2023
Les points faibles : Personnel et service
Very okd place
marc
Séjour de 1 nuit en août 2023
Réponse de Daniela le 16 août 2023
Dear Marc,Thank you for writing a review. On behalf of the Quality Inn & Suites I like to apologize for the experience you received and we will look into future renovations. We hope you will you consider us in the near future
10/10 Excellent
Caron
6 nov. 2022
Caron
Séjour de 1 nuit en novembre 2022
Réponse de Daniela le 6 mars 2023
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.
8/10 Bien
JEAN-MARC
Voyage en famille
31 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JEAN-MARC
Séjour de 2 nuits en octobre 2022
Réponse de Daniela le 31 oct. 2022
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you again.
10/10 Excellent
Pierre
13 août 2022
Pierre
Séjour de 1 nuit en juillet 2022
Réponse de Daniela le 14 août 2022
Thank you for taking the time to write a review. We appreciate your feedback and we will continue to provide exceptional service.
We hope to see you again. Have a wonderful day!
8/10 Bien
Thomas Bohuon
9 nov. 2020
Thomas Bohuon
Séjour de 1 nuit en novembre 2020
Réponse de Daniela le 21 nov. 2020
Thank you for taking the time to writing a review and we hope to see you!
8/10 Bien
Voyageur vérifié
4 déc. 2019
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Daniela le 7 déc. 2019
Thank you for taking the time to complete our online survey. Your feedback is very important to us and we can assure you we will use this information to do everything possible to create an enjoyable experience for each of our guest. We hope to see you again!
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
26 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Daniela Maceroni le 4 oct. 2019
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.
8/10 Bien
OLIVIER
25 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
OLIVIER
Séjour de 1 nuit en août 2019
Réponse de Angela le 26 août 2019
Dear Oliver,,
Thanks for the great feedback! Most appreciated!
Angela Santin
General Manger
8/10 Bien
Voyageur vérifié
Voyage en couple
30 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2019
Réponse de Daniela Maceroni le 2 juil. 2019
Thanks for staying with us. We appreciate your feedback!
8/10 Bien
Jacques
8 juin 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Satisfait
Jacques
Séjour de 1 nuit en juin 2019
Réponse de Stewart le 8 juin 2019
Thanks
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
2 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2019
Réponse de Angela le 3 juin 2019
Good day,
Thanks for you comments. We hope you enjoyed your stay with us. We look forward to seeing you again.
Kind regards,
Angela
8/10 Bien
Pierre
15 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pierre
Séjour de 4 nuits en novembre 2018
Réponse de Stewart le 15 nov. 2018
Thanks
8/10 Bien
Voyageur vérifié
5 nov. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2018
Réponse de Stewart le 6 nov. 2018
Thanks
10/10 Excellent
Christophe
25 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances en famille
Christophe
Séjour de 1 nuit en juillet 2018
Réponse de Stewart le 26 juil. 2018
Thank You!
8/10 Bien
salim, montreal
16 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel très accueillant et très flexible
salim
Séjour de 4 nuits en avril 2018
Réponse de Sales & Marketing Manager le 18 avr. 2018
Merci .
8/10 Bien
Voyageur vérifié
29 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2018
8/10 Bien
Voyageur vérifié
28 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
Sales & marketing manager
Quality Inn & Suites Windsor
2/10 Horrible
Remo
Voyage en groupe, Voyage d’affaires
22 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Remo
Séjour de 1 nuit en mai 2024
Réponse de Daniela le 22 mai 2024
Dear Remo, Thank you for your review. I sincerely apologize that this was your perception during your stay with us. We always strive to ensure our guests are taken care of during their stay. I do hope we can welcome you back in the future for a better experience.
4/10 Médiocre
Mahmuda
Voyage en famille
20 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Mahmuda
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 21 mai 2024
Dear Mahmuda,Thank you for your review. I sincerely apologize that this was your perception during your stay with us. We always strive to ensure our guests are taken care of during their stay. I do hope we can welcome you back in the future for a better experience.
8/10 Bien
April
Voyage en couple
19 mai 2024
Les points forts : Propreté et personnel et service
April
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 21 mai 2024
Thank you April for taking the time to write a review from your recent stay with us. We're glad you enjoyed your stay and amenities we provide. We look forward to seeing you again in the future!
8/10 Bien
gordon
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
gordon
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 21 mai 2024
Thank you Gordon for rating your recent stay with us. We're glad you enjoyed your experience with us and look forward to welcoming you back again in the future!
10/10 Excellent
Steven, Belle River
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 17 mai 2024
Thank you Steven for your taking the time to write such a wonderful review! We're so glad you enjoyed your stay with us and appreciate you choosing our hotel. We hope to see you again soon!
6/10 Satisfaisant
Sardar Ali
Voyage en groupe
16 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Sardar Ali
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 16 mai 2024
Thank you Sardar for taking the time to write a review. I sincerely apologize that you experienced the outside noise from your room. Unfortunately, being a downtown property, it does sometimes get noisy outside around the hotel. We appreciate you choosing to stay with us and hopefully we can welcome you back again in the future for a more pleasant experience with our courtyard facing rooms.
8/10 Bien
Matthew
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en mai 2024
Réponse de Daniela le 13 mai 2024
Thank you for taking the time to write a review. We appreciate your feedback and we value your opinion. We will let Nick know that you really enjoyed his service. We hope to see you soon!
8/10 Bien
Jared A
Voyage en groupe
12 mai 2024
Les points forts : Propreté et personnel et service
Jared A
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 13 mai 2024
Thank you very much for taking the time to write a review from your recent stay with us. It was a pleasure welcoming you to the hotel and I'm really happy to know you enjoyed your stay. We appreciate you choosing to stay with us and hope to see you again soon!
8/10 Bien
Mahdi
Voyage en famille, Voyage d’affaires
6 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mahdi
Séjour de 7 nuits en avril 2024
Réponse de Guest Services Manager le 6 mai 2024
Dear Mahdi,Thank you for taking the time to let us know about your recent stay with us. We're glad to know you enjoyed your stay. I sincerely apologize that you didn't feel welcomed upon arrival, as we always want our guests to feel welcomed. I will be sure to speak with the staff about this. We appreciate you staying with us and look forward to welcoming you back again in the future.Best Regards,Nick GrimmellGuest Services ManagerQuality Inn & Suites Windsor
4/10 Médiocre
Cody
Voyage en couple
6 mai 2024
Les points faibles : Équipements
Cody
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 6 mai 2024
Dear Cody,Thank you for taking the time to leave us your candid feedback about your stay with us. I sincerely apologize that your stay with us was less than satisfactory. We are actually close to a lot of amenities in the downtown area, such as the tunnel, some bars, restaurants and a short walk to the Casino. I will be sure to let our housekeeping staff know about your comments as well. We appreciate you choosing to stay with us and I do hope we can welcome you back again in the future for a more pleasant experience.Sincerely,Nick GrimmellGuest Services ManagerQuality Inn & Suites Windsor
8/10 Bien
ara
1 mai 2024
ara
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 21 mai 2024
Thank you Ara for taking the time to rate your stay with us. We're happy to know you enjoyed your stay and appreciate you choosing to stay with us. We hope to see you again soon!
10/10 Excellent
Johnathan
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johnathan
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 1 mai 2024
Thank you Johnathan for taking the time to give us such wonderful feedback! It's great encouragement for our staff to know this is our guests perception. I will be sure to share your comments with the staff as well. We appreciate you staying with us and look forward to seeing you again in the future!
8/10 Bien
DENA
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DENA
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 29 avr. 2024
Thank you Dena! We're glad to know you enjoyed your stay with us. We appreciate you choosing our hotel and look forward to seeing you again in the future!
6/10 Satisfaisant
Michelle
Voyage en groupe
28 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Michelle
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 28 avr. 2024
Dear Michelle, Thank you for writing a review and your feedback is very important to us. We apologize that you didn't have a good experience. The extra money we hold is a security deposit for damages which every hotel is standard. Yes it takes 3-5 business days depending on your credit card. Our parking lot holds 160 parking spaces and it can be tight but we do have the advantage of free parking downtown in which is a savings of 17 per day. Our breakfast room is complimentary and we do apologize for you not getting a chance to try our breakfast. If you do decide to come back please let the front desk know you would like a late breakfast maybe we can put a continental care packaqe for you on the side. We hope you would give us another opportunity in the near future.
10/10 Excellent
Catherine
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 28 avr. 2024
Thank you for taking the time to write a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you soon.
8/10 Bien
Tiffany
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 27 avr. 2024
Thank you Tiffany for taking the time to write a review from your recent stay with us. We appreciate your feedback and for choosing to stay with us. We look forward to welcoming you back again in the future!
10/10 Excellent
Rhonda
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rhonda
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 28 avr. 2024
Thank you for taking the time to write a review. Your feedback is important to us and hope to see you soon.
10/10 Excellent
John
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 24 avr. 2024
Thank you John for taking the time to write a review. We appreciate your wonderful feedback and I will be sure to share this with our staff. It's always nice to get such positive feedback. We hope to see you again soon!
10/10 Excellent
John
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 23 avr. 2024
Thank you for taking the time to write a review. We appreciate your feedback and we will look into getting thicker towels. We hope to see you soon.
10/10 Excellent
Angela
21 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 22 avr. 2024
Dear Angela, Thank you for writing a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you soon.
10/10 Excellent
Aditya
19 avr. 2024
Aditya
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 10 mai 2024
Thank you for taking the time to writing a review. We appreciate your feedback and we hope to see you soon.
2/10 Horrible
Alexis
11 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexis
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 12 avr. 2024
Thank you Alexis. Our General Manager has contacted you directly regarding your recent stay.
10/10 Excellent
Adam
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 8 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!
10/10 Excellent
Erika
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erika
Séjour de 2 nuits en avril 2024
Réponse de Daniela le 8 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!Sincerely,
2/10 Horrible
Tyler
7 avr. 2024
Tyler
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 8 avr. 2024
I sincerely apologize that this was the perception you were given during your stay. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. I do hope we can welcome you back again in the future for a more pleasant experience.
8/10 Bien
Wendy
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wendy
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 8 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!
10/10 Excellent
Connor
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Connor
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 6 avr. 2024
Thank you Connor for taking the time to write a review from your recent stay with us. We appreciate your wonderful comments and I will be sure to let Derek know as well. Thank you for choosing to stay with us and I we can welcome you back again soon!
10/10 Excellent
Mohan
30 mars 2024
Mohan
Séjour de 1 nuit en mars 2024
Réponse de Daniela le 22 avr. 2024
Thank you for taking the time to write a review. We appreciate your feedback and hope to see you soon.
10/10 Excellent
Alex
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alex
Séjour de 3 nuits en mars 2024
Réponse de Daniela le 25 mars 2024
Thank you for taking the time to write a review. We aperture feedback and we will continue to provide exceptional service. We hope to see you soon.
8/10 Bien
Sarah
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en mars 2024
Réponse de Daniela le 22 mars 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.
6/10 Satisfaisant
kiara
Voyage en famille
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kiara
Séjour de 3 nuits en mars 2024
Réponse de Daniela le 22 mars 2024
Thank you for taking the time to write a review. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We appreciate you staying with us and I do hope we can welcome you back again in the future.