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Avis sur Quality Inn & Suites Downtown

2.5 out of 5
Quality Inn & Suites Downtown
675 Goyeau St, Windsor, ON

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 334 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 386 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1003." "

8,2/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Dominic

Les points forts : Propreté et personnel et service
Bien pour le prix peu de chose d’ouvert en semaine a cette périodes
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 22 avr. 2024
Thank you for taking the time to write a review. We appreciate your feedback and hope to see you soon.

10/10 Excellent

Francis

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
l
Séjour de 5 nuits en novembre 2023
Réponse de Guest Services Manager le 5 déc. 2023
Thank you Francis for taking the time to rate your stay with us. I'm glad you enjoyed your stay. We appreciate you staying with us and hope to see you again soon!

4/10 Médiocre

marc

Voyage en famille
Les points faibles : Personnel et service
Very okd place
Very old hotel Need major overall
Séjour de 1 nuit en août 2023
Réponse de Daniela le 16 août 2023
Dear Marc,Thank you for writing a review. On behalf of the Quality Inn & Suites I like to apologize for the experience you received and we will look into future renovations. We hope you will you consider us in the near future

10/10 Excellent

Caron

Séjour de 1 nuit en novembre 2022
Réponse de Daniela le 6 mars 2023
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

8/10 Bien

JEAN-MARC

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pres de tout (commodités / tunnel) - dejeuner correct - propre
Séjour de 2 nuits en octobre 2022
Réponse de Daniela le 31 oct. 2022
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you again.

10/10 Excellent

Pierre

Séjour de 1 nuit en juillet 2022
Réponse de Daniela le 14 août 2022
Thank you for taking the time to write a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you again. Have a wonderful day!

8/10 Bien

Thomas Bohuon

Séjour de 1 nuit en novembre 2020
Réponse de Daniela le 21 nov. 2020
Thank you for taking the time to writing a review and we hope to see you!

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en novembre 2019
Réponse de Daniela le 7 déc. 2019
Thank you for taking the time to complete our online survey. Your feedback is very important to us and we can assure you we will use this information to do everything possible to create an enjoyable experience for each of our guest. We hope to see you again!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’accueil du personnel. L’accueil du personnel. L’accueil du personnel.
Séjour de 1 nuit en septembre 2019
Réponse de Daniela Maceroni le 4 oct. 2019
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.

8/10 Bien

OLIVIER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Angela le 26 août 2019
Dear Oliver,, Thanks for the great feedback! Most appreciated! Angela Santin General Manger

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre Propre, tranquille et bons choix pour le déjeuner
Séjour de 1 nuit en juin 2019
Réponse de Daniela Maceroni le 2 juil. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Jacques

Les points forts : Propreté, personnel et service, confort de la chambre
Satisfait
Je suis seulement resté une nuit suite à un voyage d’affaire...bien correct!
Séjour de 1 nuit en juin 2019
Réponse de Stewart le 8 juin 2019
Thanks

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enregistrement facile et employés courtois. Très bruyant dans la chambre. Beaucoup d’itinérants autour de la propriété. Clientèle jeune qui était bruyante et faisait la fête.
Séjour de 1 nuit en juin 2019
Réponse de Angela le 3 juin 2019
Good day, Thanks for you comments. We hope you enjoyed your stay with us. We look forward to seeing you again. Kind regards, Angela

8/10 Bien

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tout etait parfait, bon rapport qualite prix
Séjour de 4 nuits en novembre 2018
Réponse de Stewart le 15 nov. 2018
Thanks

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2018
Réponse de Stewart le 6 nov. 2018
Thanks

10/10 Excellent

Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances en famille
Bon hôtel, chambre confortable. Endroit calme. Bon petit déjeuner. Parking inclus.
Séjour de 1 nuit en juillet 2018
Réponse de Stewart le 26 juil. 2018
Thank You!

8/10 Bien

salim, montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel très accueillant et très flexible
La rénovation des chambres a fait du bien, mais le bruit des voitures passantes reste à travailler
Séjour de 4 nuits en avril 2018
Réponse de Sales & Marketing Manager le 18 avr. 2018
Merci .

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sales & marketing manager Quality Inn & Suites Windsor

2/10 Horrible

Remo

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely terrible customer service. Rooms are dated and smell musty. Stay anywhere else. Never ever again.
Séjour de 1 nuit en mai 2024
Réponse de Daniela le 22 mai 2024
Dear Remo, Thank you for your review. I sincerely apologize that this was your perception during your stay with us. We always strive to ensure our guests are taken care of during their stay. I do hope we can welcome you back in the future for a better experience.

4/10 Médiocre

Mahmuda

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
It’s not money worth it
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 21 mai 2024
Dear Mahmuda,Thank you for your review. I sincerely apologize that this was your perception during your stay with us. We always strive to ensure our guests are taken care of during their stay. I do hope we can welcome you back in the future for a better experience.

8/10 Bien

April

Voyage en couple
Les points forts : Propreté et personnel et service
The fact that the parking and breakfast was included was what made me pick this place to stay.
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 21 mai 2024
Thank you April for taking the time to write a review from your recent stay with us. We're glad you enjoyed your stay and amenities we provide. We look forward to seeing you again in the future!

8/10 Bien

gordon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 21 mai 2024
Thank you Gordon for rating your recent stay with us. We're glad you enjoyed your experience with us and look forward to welcoming you back again in the future!

10/10 Excellent

Steven, Belle River

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay! Perfect room! Loved it from the moment we walked in!
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 17 mai 2024
Thank you Steven for your taking the time to write such a wonderful review! We're so glad you enjoyed your stay with us and appreciate you choosing our hotel. We hope to see you again soon!

6/10 Satisfaisant

Sardar Ali

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Out side was too noisy I didn’t sleep all night.
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 16 mai 2024
Thank you Sardar for taking the time to write a review. I sincerely apologize that you experienced the outside noise from your room. Unfortunately, being a downtown property, it does sometimes get noisy outside around the hotel. We appreciate you choosing to stay with us and hopefully we can welcome you back again in the future for a more pleasant experience with our courtyard facing rooms.

8/10 Bien

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nick at the front desk was a great help!
Séjour de 1 nuit en mai 2024
Réponse de Daniela le 13 mai 2024
Thank you for taking the time to write a review. We appreciate your feedback and we value your opinion. We will let Nick know that you really enjoyed his service. We hope to see you soon!

8/10 Bien

Jared A

Voyage en groupe
Les points forts : Propreté et personnel et service
Manager on duty last night was very friendly and even called our room to make sure everything was good. Beds were comfy and location was great
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Manager le 13 mai 2024
Thank you very much for taking the time to write a review from your recent stay with us. It was a pleasure welcoming you to the hotel and I'm really happy to know you enjoyed your stay. We appreciate you choosing to stay with us and hope to see you again soon!

8/10 Bien

Mahdi

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
All together it was good; the receptionist was not welcoming
Séjour de 7 nuits en avril 2024
Réponse de Guest Services Manager le 6 mai 2024
Dear Mahdi,Thank you for taking the time to let us know about your recent stay with us. We're glad to know you enjoyed your stay. I sincerely apologize that you didn't feel welcomed upon arrival, as we always want our guests to feel welcomed. I will be sure to speak with the staff about this. We appreciate you staying with us and look forward to welcoming you back again in the future.Best Regards,Nick GrimmellGuest Services ManagerQuality Inn & Suites Windsor

4/10 Médiocre

Cody

Voyage en couple
Les points faibles : Équipements
Bathrooms were dated and very small. Overall was clean. Not the best location, isn’t close to much.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 6 mai 2024
Dear Cody,Thank you for taking the time to leave us your candid feedback about your stay with us. I sincerely apologize that your stay with us was less than satisfactory. We are actually close to a lot of amenities in the downtown area, such as the tunnel, some bars, restaurants and a short walk to the Casino. I will be sure to let our housekeeping staff know about your comments as well. We appreciate you choosing to stay with us and I do hope we can welcome you back again in the future for a more pleasant experience.Sincerely,Nick GrimmellGuest Services ManagerQuality Inn & Suites Windsor

8/10 Bien

ara

Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 21 mai 2024
Thank you Ara for taking the time to rate your stay with us. We're happy to know you enjoyed your stay and appreciate you choosing to stay with us. We hope to see you again soon!

10/10 Excellent

Johnathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and went above and beyond to make sure we had everything we needed
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 1 mai 2024
Thank you Johnathan for taking the time to give us such wonderful feedback! It's great encouragement for our staff to know this is our guests perception. I will be sure to share your comments with the staff as well. We appreciate you staying with us and look forward to seeing you again in the future!

8/10 Bien

DENA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 29 avr. 2024
Thank you Dena! We're glad to know you enjoyed your stay with us. We appreciate you choosing our hotel and look forward to seeing you again in the future!

6/10 Satisfaisant

Michelle

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Not only was there the charge for the room and taxes, etc. But when we arrived they withdrew a large sum from my account just in case they needed it. More than what the room cost including taxes and service fees!! They say they give the money back when you leave but it can take 3 to 5 days for it to show up on your account. So, you have to watch them to make sure they give it back. It is an old building, everyone seems to be working hard to keep it clean, but it needs some updating. The parking area is crazy small with skinny up and down areas to find parking. Parking area best suited for Yugo or smaller. Only 2 disability parking areas for the whole building. The advertising said breakfast included but the breakfast is only served until 9:30am on weekdays and 10 on weekends. Too early for us on vacation.
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 28 avr. 2024
Dear Michelle, Thank you for writing a review and your feedback is very important to us. We apologize that you didn't have a good experience. The extra money we hold is a security deposit for damages which every hotel is standard. Yes it takes 3-5 business days depending on your credit card. Our parking lot holds 160 parking spaces and it can be tight but we do have the advantage of free parking downtown in which is a savings of 17 per day. Our breakfast room is complimentary and we do apologize for you not getting a chance to try our breakfast. If you do decide to come back please let the front desk know you would like a late breakfast maybe we can put a continental care packaqe for you on the side. We hope you would give us another opportunity in the near future.

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was great. I was waiting and maybe it was the manager who was about to leave stopped and checked me in, he was great!!
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 28 avr. 2024
Thank you for taking the time to write a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you soon.

8/10 Bien

Tiffany

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Appreciated the free parking, but the parking lot is tight especially if you drive a truck. Minor inconvenience. Overall the hotel was very clean, and service was good. Will stay there again.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 27 avr. 2024
Thank you Tiffany for taking the time to write a review from your recent stay with us. We appreciate your feedback and for choosing to stay with us. We look forward to welcoming you back again in the future!

10/10 Excellent

Rhonda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 28 avr. 2024
Thank you for taking the time to write a review. Your feedback is important to us and hope to see you soon.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just what you expect. Clean, good breakfast, pleasant staff. Easy walk to many restaurants.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Manager le 24 avr. 2024
Thank you John for taking the time to write a review. We appreciate your wonderful feedback and I will be sure to share this with our staff. It's always nice to get such positive feedback. We hope to see you again soon!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Towels could be a little thicker
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 23 avr. 2024
Thank you for taking the time to write a review. We appreciate your feedback and we will look into getting thicker towels. We hope to see you soon.

10/10 Excellent

Angela

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff were very polite and friendly.The breakfast was the normal hotel fare and quite good. The beds and pillows were very comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 22 avr. 2024
Dear Angela, Thank you for writing a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you soon.

10/10 Excellent

Aditya

Séjour de 1 nuit en avril 2024
Réponse de Daniela le 10 mai 2024
Thank you for taking the time to writing a review. We appreciate your feedback and we hope to see you soon.

2/10 Horrible

Alexis

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 12 avr. 2024
Thank you Alexis. Our General Manager has contacted you directly regarding your recent stay.

10/10 Excellent

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’d recommend to others and stay again.
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 8 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!

10/10 Excellent

Erika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Daniela le 8 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!Sincerely,

2/10 Horrible

Tyler

Séjour de 1 nuit en avril 2024
Réponse de Daniela le 8 avr. 2024
I sincerely apologize that this was the perception you were given during your stay. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. I do hope we can welcome you back again in the future for a more pleasant experience.

8/10 Bien

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Daniela le 8 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!

10/10 Excellent

Connor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Derek at the front desk is a lion in the customer service industry!!
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Manager le 6 avr. 2024
Thank you Connor for taking the time to write a review from your recent stay with us. We appreciate your wonderful comments and I will be sure to let Derek know as well. Thank you for choosing to stay with us and I we can welcome you back again soon!

10/10 Excellent

Mohan

Séjour de 1 nuit en mars 2024
Réponse de Daniela le 22 avr. 2024
Thank you for taking the time to write a review. We appreciate your feedback and hope to see you soon.

10/10 Excellent

Alex

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hot breakfast. Very close to a Wyandotte crosstown bus shelter - straight shot to both the university and the train station. Ten minute walk to downtown core and very close to the riverside. However, the immediate area surrounding the property is sketchy.
Séjour de 3 nuits en mars 2024
Réponse de Daniela le 25 mars 2024
Thank you for taking the time to write a review. We aperture feedback and we will continue to provide exceptional service. We hope to see you soon.

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay, only thing I would recommend to be better, is softer toilet paper and kleenex
Séjour de 2 nuits en mars 2024
Réponse de Daniela le 22 mars 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

6/10 Satisfaisant

kiara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Complimentary breakfast: good start to the day. Includes juices, tea, coffee, bagels, toast, scrambled and boiled eggs, sausage/bacon, oatmeal, cereal, yogurt.... Staff: friendly - especially all the ladies working the breakfast room Clean hotel. Beds are not the most comfortable and don't give good back support. Noise travels, so often difficult to sleep. Lots of parking and property grounds are clean. Just not located in the 'nicest' area. But convenient if you need to be downtown. Steps from the Windsor-Detroit tunnel and lots of restaurants. About 10 min drive to University of Windsor, shopping malls etc.
Séjour de 3 nuits en mars 2024
Réponse de Daniela le 22 mars 2024
Thank you for taking the time to write a review. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We appreciate you staying with us and I do hope we can welcome you back again in the future.