Avis
8,2
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello lucie,We appreciate your feedback regarding the renovations. Guest satisfaction is a top priority for us, so we hope the updates enhanced your stay. Please feel free to reach out to our management team for any further assistance you may need.
6/10 Satisfaisant
MARCO
16 avr. 2024
Les points faibles : Personnel et service
MARCO
Séjour de 1 nuit en avril 2024
Réponse de Guest Relation Management le 17 avr. 2024
Hi Marco,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!
10/10 Excellent
Guy
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guy
Séjour de 1 nuit en février 2024
Réponse de Manager le 3 mars 2024
Hello Guy,Nous sommes ravis d'apprendre que vous avez apprécié votre déjeuner ! Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience tout aussi agréable.
10/10 Excellent
Jacques
21 févr. 2024
Jacques
Séjour de 1 nuit en février 2024
Réponse de Guest Relation Management le 23 févr. 2024
Hi Jacques,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay at Sleep Inn & Suites Winchester. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
8/10 Bien
Joceline
21 févr. 2024
Joceline
Séjour de 1 nuit en février 2024
Réponse de Guest Relation Management le 21 mars 2024
Hi Joceline,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.
4/10 Médiocre
Marie
Voyage en couple
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Marie, Thank you for your feedback on your recent stay. We appreciate your comments on the cleanliness of the bathroom. While we strive for excellence, we understand that improvements can always be made. Regarding breakfast, we value your input and will take it into consideration for future enhancements. We hope to welcome you back in the future to provide an even better experience.
10/10 Excellent
Claude
Voyage en famille
30 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claude
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relation Management le 1 déc. 2023
Hi Claude,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!
8/10 Bien
Patricia
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Patricia,We're delighted to hear that you found our hotel convenient and clean! Thank you for your kind feedback.
8/10 Bien
Mario
Voyage en famille
24 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mario
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relation Management le 24 oct. 2023
Hi Mario,Thank you for your feedback, and we're pleased to hear that you enjoyed our breakfast. Providing a delicious and satisfying breakfast is important for us, and we're delighted that you had a positive experience. Thank you for choosing our hotel, and we hope to provide you with another great breakfast and overall stay on your next visit.
10/10 Excellent
Ioannis
10 sept. 2023
Ioannis
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 1 oct. 2023
Hello Ioannis,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
8/10 Bien
Bruno
31 mars 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Bruno
Séjour de 1 nuit en mars 2023
Réponse de Manager le 2 avr. 2023
Hello Bruno,It was our privilege to earn your business and we hope to host you again on your next trip.
8/10 Bien
Sylvie
27 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sylvie
Séjour de 1 nuit en mars 2023
Réponse de Guest Relation Management le 27 mars 2023
Hi Sylvie,As we constantly work to provide you with better service, we value your comments. We appreciate your feedback on your stay and look forward to welcoming you back soon.
10/10 Excellent
Dave
14 févr. 2023
Dave
Séjour de 1 nuit en février 2023
Réponse de Manager le 29 oct. 2023
Hello Dave,Thank you for your perfect rating! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
4/10 Médiocre
FRANCOIS
Voyage en famille
14 déc. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
FRANCOIS
Réponse de Guest Relation Management le 19 déc. 2022
Hi Francois,We are disappointed to hear that your recent stay at our hotel did not meet expectations. Your complaints concerning the room's temperature and ventilation in the bathroom have been forwarded to the maintenance staff, who will see to it that the issue is resolved as soon as possible. We hope that we can welcome you back at our hotel in the near future and offer you a better experience.
10/10 Excellent
ghislain
28 nov. 2022
ghislain
Séjour de 1 nuit en novembre 2022
Réponse de Guest Relation Management le 30 nov. 2022
Hello Ghislain,To know that your experience was worthy of a perfect rating is the best thing we could hope for. It is our pleasure to have you and we hope to see you again soon!
10/10 Excellent
Manon
Voyage en couple
2 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manon
Séjour de 1 nuit en novembre 2022
Réponse de Guest Relation Management le 2 nov. 2022
Hi Manon,Our objective has always been to deliver an exceptional guest experience, and knowing that you had a wonderful time and appreciated the location is sufficient motivation for us to continue giving our all. We wish to have you back to experience our continuous improvements and changes.
8/10 Bien
Gilles
29 juil. 2022
Gilles
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 27 oct. 2022
Hello Gilles,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
10/10 Excellent
Sylvie
5 mai 2022
Sylvie
Séjour de 1 nuit en mai 2022
Réponse de Manager le 6 mai 2022
Hello Sylvie,
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
8/10 Bien
Bruno
19 mars 2022
Bruno
Séjour de 1 nuit en mars 2022
Réponse de Manager le 20 mars 2022
Hello Bruno,
It was our privilege to earn your business and we hope to host you again on your next trip.,
8/10 Bien
Annie
Voyage en famille
11 janv. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
De passage
Annie
Séjour de 1 nuit en janvier 2022
Réponse de Manager le 12 janv. 2022
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope you will return so that we can provide you an even superior experience.
6/10 Satisfaisant
josef
26 nov. 2021
josef
Séjour de 1 nuit en novembre 2021
Réponse de General Manager le 29 nov. 2021
Dear Josef,
We're saddened to learn you did not enjoy your stay. If there are any specific concerns we can address, please let us know. We hope you'll consider staying with us again should you be back in the area.
2/10 Horrible
Carole
18 nov. 2021
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carole
Séjour de 1 nuit en novembre 2021
Réponse de General Manager le 20 nov. 2021
Dear Carole,
All comments are helpful, and we value your constructive input. Providing clean and well-maintained accommodations is one of our highest priorities, and we are sorry to hear about your concerns. Thank you, and we wish you all the best in your future travels.
10/10 Excellent
MarcA, Saint Lazare
Voyage en famille avec de jeunes enfants, Voyage en famille
12 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MarcA
Séjour de 1 nuit en mars 2020
Réponse de General Manager le 13 mars 2020
Dear Marc,
Thank you for your stay here at Sleep Inn & Suites Winchester. It sounds like our location was ideal for your needs! Our team is always happy to deliver a perfect starting point for adventure in the area. Come back soon!
8/10 Bien
Jean-Claude
22 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean-Claude
Séjour de 1 nuit en février 2020
10/10 Excellent
Emilie, Mascouche
Voyage en famille avec de jeunes enfants
12 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emilie
Séjour de 1 nuit en février 2020
Réponse de General Manager le 13 févr. 2020
Dear Emilie,
We love being recognized as a facility with a serene atmosphere here at Sleep Inn & Suites Winchester. It is music to our ears to hear when we have met our guests' expectations. Our team will be happy to know that our attention to cleanliness was a highlight of your stay.
We look forward to sharing another exceptional experience when your travels bring you back our way!
10/10 Excellent
Voyageur vérifié
Voyage en couple
17 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de General Manager le 19 nov. 2019
We can't thank you enough for choosing to stay with us during your recent visit. Satisfaction guaranteed is what we want to deliver to our guests. However, it seems that we fell short and did not meet your expectations regarding breakfast. Please accept our apologies. Rest assured that your comments will be looked into by the team for us to improve continually. Should your travels lead you back our way, consider staying with us again.
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
31 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de General Manager le 2 août 2019
Oftentimes the pool is the best part of any stay, and we're thrilled you enjoyed your time in ours! We're also pleased that our location was convenient for your travels and that you found checking in and out to be a breeze. Our team looks forward to seeing you again the next time you're in Winchester.
8/10 Bien
Voyageur vérifié
2 avr. 2019
Voyageur vérifié
Séjour de 1 nuit en mars 2019
8/10 Bien
Voyageur vérifié
3 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2019
10/10 Excellent
Voyageur vérifié
Voyage en groupe
10 déc. 2018
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
Réponse de General Manager le 11 déc. 2018
We were happy to provide you a clean, comfortable place to rest during your trip. It's great to know that our breakfast selection suited your tastes and that our location was convenient for your trip. The next time you're in the area, please come see us again at Sleep Inn & Suites Winchester!
10/10 Excellent
pauline
23 nov. 2018
pauline
Séjour de 1 nuit en novembre 2018
Réponse de General Manager le 26 nov. 2018
Dear Pauline,
Wow! Thank you for your stellar review. We are so honored to receive your recommendation and will be thrilled to serve you again in the future. Come back and see us at Sleep Inn & Suites Winchester!
8/10 Bien
Diane, Canada
13 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Diane
Séjour de 1 nuit en novembre 2018
Réponse de General Manager le 14 nov. 2018
Dear Diane.
Thank you for joining us at Sleep Inn & Suites Winchester! We were proud to serve you and offer you a comfortable place to relax. We have also noted your desire for more chairs in the room and will share this with our team. Come back and see us soon!
8/10 Bien
Voyageur vérifié
22 oct. 2018
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
8/10 Bien
Alain
24 juil. 2018
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Une nuit .....ok
Alain
Séjour de 1 nuit en juillet 2018
Réponse de General Manager le 30 juil. 2018
Dear Alain,
We appreciate your helpful and sincere feedback. We're pleased to see that we were able to provide you with a comfortable bed and quiet room, we know how important those two things are when you're on the road. We're very sorry for any concerns you had regarding air quality and will pass your comments along to the appropriate member of our staff. We're grateful for your business and wish you all the best.
6/10 Satisfaisant
nancy, montreal
23 juil. 2018
Les points forts : Propreté et personnel et service
Chambre devenue non-fumeur
nancy
Séjour de 1 nuit en juillet 2018
Réponse de General Manager le 25 juil. 2018
Dear Nancy,
Thank you for your valuable feedback. While we are happy to see that you had a comfortable stay, we are sorry that your room may have fallen short of your expectations. Our housekeeping team will be informed of your thoughts so that we can take care to ensure that the room is in top condition. On your next visit with us, please feel free to share your room preferences with our front desk team so that we can make sure you are fully accommodated and comfortable. We look forward to it!
8/10 Bien
Daniel
9 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon choix pour un arrêt de passage .
Daniel
Réponse de General Manager le 10 mai 2018
Dear Daniel,
We're delighted you enjoyed your stay with us. It's great to hear that you felt welcome throughout your visit in our clean, inviting rooms. If there's anything we can do to make your next visit even better, please let us know. The next time you're in the area, we'd be proud to host you again.
8/10 Bien
Louise, Laval
26 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel à l'accueil dès plus accueillants
Louise
Séjour de 1 nuit en mars 2018
10/10 Excellent
Voyageur vérifié
4 juin 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en mai 2017
6/10 Satisfaisant
André
24 mars 2017
Les points faibles : Propreté
André
6/10 Satisfaisant
dany, quebec
13 déc. 2016
Les points forts : Personnel et service
dany
4/10 Médiocre
Voyageur vérifié
6 déc. 2016
Les points faibles : Personnel et service
Un sourire à l'arrivée aurait été apprécié
Voyageur vérifié
10/10 Excellent
Alain
21 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon repos
Alain
8/10 Bien
Sylvie
13 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sylvie
8/10 Bien
Yves
9 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel confortable et abordable
Yves
10/10 Excellent
Guy
6 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Guy
8/10 Bien
Voyageur vérifié
3 mars 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
4/10 Médiocre
Pierre, Montréal
16 juil. 2014
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Chambre vieillotte
Pierre
8/10 Bien
Dominick
21 août 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dominick
6/10 Satisfaisant
Voyageur vérifié
18 mai 2012
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
10/10 Excellent
NANCY, QUEBEC, CANADA
22 sept. 2010
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre