Avis
7,4
Bien
7,4/10
Propreté
7,8/10
Personnel et service
6,8/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Sylvie,Nous sommes ravis d'apprendre que notre hôtel a répondu à vos attentes en termes de propreté et de service accueillant. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau lors de votre prochaine visite.
8/10 Bien
Denis, Saint Charles Borromée
Voyage en famille
22 févr. 2024
Denis
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Denis,Nous sommes ravis d'apprendre que notre emplacement vous a été pratique. Votre confort est notre priorité, nous espérons donc vous revoir bientôt pour profiter de notre hôtel dans son ensemble.
8/10 Bien
Jean-Philippe
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean-Philippe
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Jean-Philippe,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.
6/10 Satisfaisant
Claude, LA PRAIRIE
Voyage en famille, Voyage avec des animaux de compagnie
3 déc. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Claude
Séjour de 1 nuit en novembre 2023
Réponse de Dannielle Rediresponse Specialist le 5 déc. 2023
Dear Claude,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WINCHESTER VA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with people walking around the property and the lack of continental breakfast. In regards to breakfast, it is not an offered amenity at our location. However, we are located within close proximity to restaurants you are able to enjoy. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management
8/10 Bien
Alain
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alain
Séjour de 1 nuit en juillet 2023
Réponse de Gabrielle RediResponse Specialist le 11 juil. 2023
Dear Alain, Everyone here at the Red Roof Inn Winchester, VA was proud to see your 5/5 score. We are delighted that you appreciate the effort we make towards creating an enjoyable experience for all our guests. I am happy that you had a perfect experience with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist
6/10 Satisfaisant
Daniel
Voyage en famille
2 mai 2023
Les points forts : Propreté et personnel et service
Daniel
Séjour de 1 nuit en avril 2023
Réponse de Manager le 6 mai 2023
Hello Daniel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
6/10 Satisfaisant
Marie-Helene
29 avr. 2023
Marie-Helene
Séjour de 1 nuit en avril 2023
Réponse de Manager le 20 mai 2023
Hello Marie-Helene,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
10/10 Excellent
Diane
23 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Diane
Séjour de 1 nuit en avril 2023
Réponse de Manager le 25 avr. 2023
Hello Diane,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to see you again in the future.
10/10 Excellent
Francois
3 avr. 2023
Francois
Séjour de 1 nuit en avril 2023
Réponse de Manager le 28 oct. 2023
Hello Francois,Thank you so much for the excellent rating! We are delighted to know that you had such a positive experience during your stay. We look forward to welcoming you back in the future!
10/10 Excellent
Francis
17 févr. 2023
Francis
Séjour de 1 nuit en février 2023
Réponse de Manager le 10 mars 2023
Hello Francis,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
8/10 Bien
Denis
Voyage en famille
17 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denis
Séjour de 1 nuit en février 2023
Réponse de Manager le 18 févr. 2023
Hello Denis,Thank you for your valuable opinion regarding our hotel. We hope to someday have another opportunity to host your stay.
8/10 Bien
Stéphane
9 janv. 2023
Stéphane
Séjour de 1 nuit en janvier 2023
Réponse de Manager le 11 janv. 2023
Hello Stphane,It was our privilege to earn your business and we hope to host you again on your next trip.
6/10 Satisfaisant
Liette
11 nov. 2022
Chambre
Liette
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 12 nov. 2022
Hello Liette,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.
10/10 Excellent
Rene
13 avr. 2022
Rene
Séjour de 1 nuit en avril 2022
Réponse de Manager le 14 avr. 2022
Hello Rene,
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,
8/10 Bien
ghislain
25 déc. 2021
Les points forts : Personnel et service et confort de la chambre
ghislain
Séjour de 1 nuit en décembre 2021
Réponse de Manager le 25 déc. 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,
2/10 Horrible
Gilles
19 déc. 2021
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gilles
Séjour de 1 nuit en décembre 2021
Réponse de Manager le 20 déc. 2021
It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
8/10 Bien
MARTINE
Voyage d’affaires
25 mars 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MARTINE
Séjour de 1 nuit en mars 2021
Réponse de Manager le 30 juil. 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,
4/10 Médiocre
Jacques, Montréal
Voyage avec des animaux de compagnie, Voyage en couple
6 janv. 2020
Les points forts : Propreté
Les points faibles : Équipements
Jacques
Séjour de 1 nuit en janvier 2020
8/10 Bien
Voyageur vérifié
Voyage en famille, Voyage avec des animaux de compagnie
20 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en avril 2019
4/10 Médiocre
Giroux
15 avr. 2019
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Entretien
Giroux
Séjour de 1 nuit en avril 2019
8/10 Bien
Voyageur vérifié
Voyage en famille
10 déc. 2018
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
8/10 Bien
Voyageur vérifié
2 déc. 2018
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
2/10 Horrible
Voyageur vérifié
9 nov. 2018
Les points faibles : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2018
6/10 Satisfaisant
Voyageur vérifié
30 oct. 2018
Les points forts : Personnel et service
Les points faibles : Propreté
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
6/10 Satisfaisant
Luc , Prévost
16 janv. 2018
bon hôtel mais,,,
Luc
Séjour de 1 nuit en janvier 2018
10/10 Excellent
Voyageur vérifié
28 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2017
8/10 Bien
daniel imbeault, quebec canada
14 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel propre
daniel imbeault
Séjour de 1 nuit en décembre 2017
8/10 Bien
Francine
17 nov. 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Francine
Séjour de 1 nuit en novembre 2017
8/10 Bien
Sonia
12 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sonia
Séjour de 1 nuit en août 2017
8/10 Bien
Sonia, Sherbrooke
15 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Transit parfait
Sonia
8/10 Bien
Voyageur vérifié
8 janv. 2016
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bonne halte routière
Voyageur vérifié
6/10 Satisfaisant
Raymond, Sherbrooke
4 janv. 2016
Pour un coucher ok
Raymond
6/10 Satisfaisant
Jacques, shefford
4 janv. 2016
séjour à Winchester
Jacques
6/10 Satisfaisant
Jocelyn
1 nov. 2015
Les points forts : Propreté et personnel et service
Jocelyn
6/10 Satisfaisant
Rosy
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosy
Séjour de 1 nuit en mai 2024
Réponse de Manager le 25 mai 2024
Hello Rosy,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with the team for further improvement. We hope to welcome you back in the future for a more enjoyable experience.
4/10 Médiocre
Emily
22 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Emily
Séjour de 3 nuits en mai 2024
Réponse de Manager le 24 mai 2024
Hello Emily, We're sorry to hear you didn't fully enjoy your stay with us. If you have any specific feedback you'd like to share, please don't hesitate to reach out to us. We value your input and would love the opportunity to address any concerns you may have.
10/10 Excellent
Carolyn
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en mai 2024
Réponse de Samantha RediResponse Specialist le 11 mai 2024
Dear Carolyn,Thank you for taking the time to tell us about your experience at the RED ROOF INN WINCHESTER VA. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you indicated that the appearance of the property did not meet your expectations, which was disappointing to hear. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
8/10 Bien
Wayne
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wayne
Séjour de 1 nuit en mai 2024
Réponse de Kamaria RediResponse Specialist le 9 mai 2024
Hello Wayne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
4/10 Médiocre
Thomas L.
Voyage en famille
5 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Thomas L.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 6 mai 2024
Hello Thomas L.,We appreciate your detailed feedback and are glad you found our facilities clean and well-lit. We take note of your comments about the shower temperature and amenities' placement for future improvements. Your comments on room equipment availability will be kept in mind for a better guest experience. Kindly reach out to our management team directly regarding any further assistance required.
10/10 Excellent
Patricia
Voyage avec des animaux de compagnie, Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en mai 2024
Réponse de Manager le 6 mai 2024
Hello Patricia,We're thrilled to hear you enjoyed our convenient parking, dining options, and comfortable amenities during your stay! It's great to know you found our LVP flooring, AC, and bedding to your liking, and that breakfast helped start your day right. We appreciate you making us your go-to stopover and look forward to welcoming you back on your next journey south!
8/10 Bien
Angela, Ruskin
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en mai 2024
Réponse de Manager le 4 mai 2024
Hello Angela,We appreciate your feedback and are delighted to hear about your positive experience during your stay. Our team prides itself on providing exceptional service to all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to our management team.
8/10 Bien
Joseph
19 avr. 2024
Joseph
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 mai 2024
Hello Joseph,We are delighted to hear that you had an enjoyable stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.
2/10 Horrible
Laurie
12 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Laurie
Séjour de 1 nuit en avril 2024
Réponse de Manager le 14 avr. 2024
Hello Laurie,We are sorry to hear about your experience. Our team takes cleanliness and pest control seriously. We encourage guests to report any issues during their stay so we can address them promptly. Your feedback will be shared with our housekeeping team for further review.
8/10 Bien
David
9 avr. 2024
David
Séjour de 9 nuits en mars 2024
Réponse de Manager le 1 mai 2024
Hello David, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
6/10 Satisfaisant
Julia
Voyage en couple
9 avr. 2024
Julia
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Julia,We are sorry to hear about the inconveniences you experienced during your stay. Your feedback is valuable to us, and we will address these concerns with our team to improve our services. Thank you for bringing this to our attention.
10/10 Excellent
Marion
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marion
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Marion,We appreciate you sharing your feedback with us. We recommend future guests to reach out during their stay so we can address any concerns promptly. Thank you for staying with us, and we hope to welcome you back in the future.
8/10 Bien
KASEY
Voyage en couple
5 avr. 2024
KASEY
Séjour de 1 nuit en mars 2024
Réponse de Carla RediResponse Specialist le 5 avr. 2024
Dear Kasey,Thank you for taking the time to tell us about your experience at the Red Roof Inn Winchester, VA. I am glad to see that our location was to your liking, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Jeferson
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeferson
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello Jeferson,We are thrilled to hear that you enjoyed the exceptional service provided by our receptionist. Our team always strives to exceed our guests' expectations. Your kind words will be passed along to recognize their efforts. Thank you for taking the time to share your positive feedback with us.
2/10 Horrible
José
23 mars 2024
José
Séjour de 1 nuit en mars 2024
Réponse de Manager le 13 avr. 2024
Hello José,We are disappointed to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly.
10/10 Excellent
Guillermo
Voyage d’affaires
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guillermo
Séjour de 2 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello Guillermo,We're thrilled to hear you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Should you have any further comments or suggestions, please feel free to contact our management team directly. Your input is invaluable in helping us maintain our high standards of service.