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Avis sur Courtyard by Marriott Wilmington Downtown

3 out of 5
Courtyard by Marriott Wilmington Downtown
1102 N West St, Wilmington, DE

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 265 avis sur 529." "
Note des voyageurs de 8 (Bien), d’après 162 avis sur 529." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 529." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 529." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 529." "

9,0/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Mélanie

Séjour de 1 nuit en mai 2022

10/10 Excellent

David

Séjour de 2 nuits en mai 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 21 mai 2024
Dear David,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Courtyard by Marriott Wilmington Downtown/Historic District. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Courtyard by Marriott Wilmington Downtown/Historic District hotel soon!Thank You,Courtyard by Marriott Wilmington Downtown Management

10/10 Excellent

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay in Wilmington!
Séjour de 1 nuit en mai 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 14 mai 2024
Dear Eric,We're thrilled to hear that you enjoyed your stay in Wilmington! We strive to provide a great experience for our guests, and we're glad to hear that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Thank You,Courtyard by Marriott Wilmington Downtown Management

6/10 Satisfaisant

samer, marlboro

Les points forts : Propreté et personnel et service
Had reservations for my wife, no parking garage in the facility you have to walk few blocks from the parking to the holler with all her luggage, should have valet parking at least if there is no parking at the facility, then you have to pay $18 for parking which should’ve been free if you are a guest, no breakfast as any other reputable hotel you have to pay for breakfast and your coffee also. very disappointing experience as my wife was by her self and felt unsafe walking around
Séjour de 1 nuit en avril 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 3 mai 2024
Dear Samer,We apologize for the inconvenience your wife experienced during her stay. We understand the importance of convenience and safety and regret failing to provide these.We apologize for any trouble caused by the distance from the parking area to the hotel. We appreciate your suggestion for valet parking and consider this for future improvements. As for the parking fee, we'll review our policies to ensure they align with our guests ' expectations.We understand your disappointment with the lack of complimentary breakfast. While we don't offer complimentary breakfast, we'll consider your feedback as we evaluate our services and offerings.Please be assured that the safety and comfort of our guests are paramount. We'll work to address these concerns to ensure a better experience for future stays. Thank you for sharing your feedback; we hope to have the opportunity to provide a more enjoyable stay in the future.Sincerely,Courtyard by Marriott Wilmington Downtown Management

6/10 Satisfaisant

Nancy

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 3 mai 2024
Dear Nancy,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Courtyard by Marriott Wilmington Downtown/Historic District.Thank You,Courtyard by Marriott Wilmington Downtown Management

8/10 Bien

Melissa, Wilmington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Appreciated that the garage is next to the hotel, but did not feel super safe walking from the car to the hotel by myself, since they were not attached. The room itself was fine and I appreciated having a shower stool, but the bed was hard and uncomfortable for me.
Séjour de 3 nuits en mars 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 21 mars 2024
Dear Melissa,We're glad to hear you appreciated the convenience of our nearby garage. Your safety is paramount, and we apologize if you felt uneasy during the walk to the hotel. We'll take steps to enhance security measures. We're pleased you found the room satisfactory and that amenities like the shower stool were helpful. We apologize for any discomfort caused by the bed and will strive to improve in this area.Thank You,Courtyard by Marriott Wilmington Downtown Management

10/10 Excellent

Letitia Ramona, PORTLAND

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and safe
Séjour de 5 nuits en mars 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 19 mars 2024
Dear Letitia,It's great to hear you found the hotel clean and safe during your stay. Cleanliness and safety are essential factors for a comfortable and worry-free experience. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, feel free to share!Thank You,Courtyard by Marriott Wilmington Downtown Management

4/10 Médiocre

Jake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 21 févr. 2024
Dear Jake,We apologize for your difficulties while staying at our Courtyard by Marriott Wilmington Downtown hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Sincerely,Courtyard by Marriott Wilmington Downtown Management

6/10 Satisfaisant

Tina

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 21 févr. 2024
Dear Tina,Thank you for leaving us a rating of your stay with us at Courtyard by Marriott Wilmington Downtown. We work tirelessly to ensure our guests experience the best hospitality in Courtyard by Marriott Wilmington Downtown. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Sincerely,Courtyard by Marriott Wilmington Downtown Management

6/10 Satisfaisant

Leon, Washington

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nice enough Hotel, but they nickel and dime you for everything. $ 7.00 for two coffees? Because it was Starbucks! No complementary breakfast but rather a menu that costs as much as dinner. $ 16.00 a day for parking. It just get's tiring after paying $ 170 a night.
Séjour de 3 nuits en février 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 13 févr. 2024
Dear Leon,We apologize for any inconvenience caused by our pricing structure. Your feedback is essential, and we'll review our policies to ensure they align with our guests' expectations. We appreciate your comments and will work to provide better value for your stay in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience.Thank You,Courtyard by Marriott Wilmington Downtown Management

10/10 Excellent

Jeremy

Voyage d’affaires
Ease of access
Séjour de 1 nuit en février 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 7 févr. 2024
Dear Jeremy,We're pleased to hear that you found our hotel easy to access! Providing convenience for our guests is a priority for us, and we're glad to know that you had a smooth experience. Should you need anything else during your stay or have any further feedback to share, please don't hesitate to let us know. We hope to welcome you back soonThank You,Courtyard by Marriott Wilmington Downtown Management

8/10 Bien

Brittany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thought it was a nice stay. No complaints!
Séjour de 1 nuit en janvier 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 24 janv. 2024
Dear Brittany,We're thrilled to hear that you had a pleasant stay with us! Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back for another enjoyable experience.Thank You,Courtyard by Marriott Wilmington Downtown Management

8/10 Bien

Bettina

Séjour de 1 nuit en janvier 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 6 févr. 2024
Dear Bettina,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Courtyard by Marriott Wilmington Downtown Management

2/10 Horrible

Sophie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 20 déc. 2023
Dear Sophie,It is apparent from your review that you did not have a good time at our Courtyard by Marriott Wilmington Downtown hotel. Knowing you were not accommodated well at Courtyard by Marriott Wilmington Downtown is disheartening. This is not the typical experience our guests have with us, as you can look at the reviews of our other guests. I hope you give us another chance to offer you enhanced service on your next trip.Thank You,Courtyard by Marriott Wilmington Downtown Management

10/10 Excellent

Brett

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent facililties.
Séjour de 2 nuits en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 déc. 2023
Dear Brett,Thank you for your positive feedback! We're thrilled to hear that you found the facilities excellent. If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you again in the future!Thank You,Courtyard by Marriott Wilmington Downtown Management

6/10 Satisfaisant

Bertha

Front desk staff was excellent. The man behind the food counter was excellent hotel was a little older and very expensive.
Séjour de 1 nuit en décembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 déc. 2023
Dear Bertha,Thank you for your feedback. We're glad to hear that you found the front desk staff and the person behind the food counter excellent. However, we apologize if you found the hotel to be a little older and expensive. Your comments are valuable, and we appreciate your input. If there's anything specific you think we could improve or if there's anything we can do to make your future stays more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.Thank You,Courtyard by Marriott Wilmington Downtown Management

10/10 Excellent

Douglas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 déc. 2023
Dear Douglas,We're glad to hear that you found our hotel convenient! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you again in the future!Thank You,Courtyard by Marriott Wilmington Downtown Management

10/10 Excellent

Fernando

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 janv. 2024
Dear Fernando,Thank you for a Perfect Score Rating on your stay at Courtyard by Marriott Wilmington Downtown.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Courtyard by Marriott Wilmington Downtown Management

10/10 Excellent

SVETLANA

Séjour de 1 nuit en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 12 déc. 2023
Dear Svetlana,Thank you for a Perfect Score Rating on your stay at Courtyard by Marriott Wilmington Downtown.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Courtyard by Marriott Wilmington Downtown Management

10/10 Excellent

Shannon

Séjour de 1 nuit en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 déc. 2023
Dear Shannon,Thank you for a Perfect Score Rating on your stay at Courtyard by Marriott Wilmington Downtown.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Courtyard by Marriott Wilmington Downtown Management

10/10 Excellent

Mona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Elizabeth, New York

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This the 2nd time thst I've stayed at the property. It was much more pleasant this time since the pandemic. The room was clean, staff welcoming, the only nitpick is that my breakfast was not according to the description and I had to ask for the arugula and avocado that should have been on it.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Beloved, Cheltenham

Séjour de 1 nuit en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 déc. 2023
Dear Beloved,Thank you for leaving us a rating of your stay with us at Courtyard by Marriott Wilmington Downtown. We work tirelessly to ensure our guests experience the best hospitality in Courtyard by Marriott Wilmington Downtown. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Courtyard by Marriott Wilmington Downtown Management

2/10 Horrible

Carmen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Booked a room 3 weeks ago got there , was told they over booked so they gave away our room and they called two places that were also booked and did not try anywhere else and they did not care that it was 10 pm and my guest had no where to stay after driving down from Canada and the customer service person was horrible I had to find a place for them to go and pay for it , it was the absolute worst experience I have ever had at any hotel. Don’t do it stay anywhere but here, this is the short version of what happened but there is much more. Do walk run
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Laura

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Michele

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
stayed for Parents Weekend at UD. We will definitely return.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Donald

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
A good location. All good and helpful staff.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Shameerah

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Checked into 813 had pee on the toilet seat. Discussing to say the least.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Sonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

4/10 Médiocre

David

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Marriott is better than this.
The parking was terrible. Public parking garage. Have to leave hotel to park. Area is semi unsafe. Was stated on website parking was $8.00 but they said $16.00 and would not budge to take care of the customer. Staff not friendly. My first ever disappointment with Marriott.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Yuri, highland park

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

aaron

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Gentleman at the front desk, was very nice offered great customer service. Room was a little small. Overall enjoyed the stay.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Colleen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great suggestion on dining in the area. Clean and quiet rooms.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Laura, Franklin Square

Voyage en couple
-
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Cheryl

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

8/10 Bien

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking in the garage was a little bit confusing, since we are not from the area. We also thought it was a little ridiculous that there was bottled water in the room for $5 a bottle. If coffee is complimentary to the room, a basic, non-designer bottle of water would be appreciated as well. The bathtub faucet sounded a little bit like a chain saw when turned on. Loved the quality of the shampoo and cleansing products in the shower. Appreciated the quality and amount of blankets and pillows on the bed. Also very much appreciated that there are nightstand tables on both sides of the bed. Room was clean, temperature was comfortable. Front desk staff were polite. Overall a very good experience and an affordable room rate. Thank you!
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved it, perfect location to Wilmington VA
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Sally

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Near YMCA. Swimming. Beds great.
Séjour de 8 nuits en août 2023

6/10 Satisfaisant

Jose

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Trevor Anthony

Séjour de 1 nuit en août 2023

10/10 Excellent

Daniel

Séjour de 1 nuit en août 2023

4/10 Médiocre

therese

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Mostly good but front desk took a long time to respond to what should have been a simple and frequent request. We left one day early on a 3 day stay and I came down the day before to ask if I’d be charged but the gal said she had to ask her manager. So we never got a answer that day. In the morning I had to wait over 1 hour for the manager to come out. The conversation seemed very difficult for such a simple request. At the end they said we’d only be charge for 2 nights and printed our folio showing that. Today, next day I get an early departure charge for $164, basically one nights stay. I’ve traveled a lot and never had this situation. Maybe Bonvoy/Marriot is not the same company I used to know.
Séjour de 3 nuits en août 2023

10/10 Excellent

Eugene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023

8/10 Bien

Betty

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good stay
Séjour de 1 nuit en août 2023

10/10 Excellent

IKECHUKWU

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a wonderful stay
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Michelle

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
The staff at this property are extremely rude. The front desk clerk called me a liar several times, mistreated my daughter and was just the worst front desk clerk I have come in contact with. I would not recommend this hotel to anyone unless they want to be treated like crap and have their character questioned.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Trevor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay — superb check-in
Our check-in was great! Stevie was so personable and happy to share info about the area.
Séjour de 1 nuit en août 2023