Avis sur Courtyard by Marriott Wilmington Downtown
Courtyard by Marriott Wilmington Downtown
1102 N West St, Wilmington, DE
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,0/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
10 mai 2022
Séjour de 1 nuit en mai 2022
10/10 Excellent
David
17 mai 2024
David
Séjour de 2 nuits en mai 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 21 mai 2024
Dear David,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Courtyard by Marriott Wilmington Downtown/Historic District. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Courtyard by Marriott Wilmington Downtown/Historic District hotel soon!Thank You,Courtyard by Marriott Wilmington Downtown Management
10/10 Excellent
Eric
Voyage d’affaires
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mai 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 14 mai 2024
Dear Eric,We're thrilled to hear that you enjoyed your stay in Wilmington! We strive to provide a great experience for our guests, and we're glad to hear that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Thank You,Courtyard by Marriott Wilmington Downtown Management
6/10 Satisfaisant
samer, marlboro
28 avr. 2024
Les points forts : Propreté et personnel et service
samer
Séjour de 1 nuit en avril 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 3 mai 2024
Dear Samer,We apologize for the inconvenience your wife experienced during her stay. We understand the importance of convenience and safety and regret failing to provide these.We apologize for any trouble caused by the distance from the parking area to the hotel. We appreciate your suggestion for valet parking and consider this for future improvements. As for the parking fee, we'll review our policies to ensure they align with our guests ' expectations.We understand your disappointment with the lack of complimentary breakfast. While we don't offer complimentary breakfast, we'll consider your feedback as we evaluate our services and offerings.Please be assured that the safety and comfort of our guests are paramount. We'll work to address these concerns to ensure a better experience for future stays. Thank you for sharing your feedback; we hope to have the opportunity to provide a more enjoyable stay in the future.Sincerely,Courtyard by Marriott Wilmington Downtown Management
6/10 Satisfaisant
Nancy
26 avr. 2024
Les points forts : Personnel et service
Nancy
Séjour de 1 nuit en avril 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 3 mai 2024
Dear Nancy,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Courtyard by Marriott Wilmington Downtown/Historic District.Thank You,Courtyard by Marriott Wilmington Downtown Management
8/10 Bien
Melissa, Wilmington
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 3 nuits en mars 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 21 mars 2024
Dear Melissa,We're glad to hear you appreciated the convenience of our nearby garage. Your safety is paramount, and we apologize if you felt uneasy during the walk to the hotel. We'll take steps to enhance security measures. We're pleased you found the room satisfactory and that amenities like the shower stool were helpful. We apologize for any discomfort caused by the bed and will strive to improve in this area.Thank You,Courtyard by Marriott Wilmington Downtown Management
10/10 Excellent
Letitia Ramona, PORTLAND
Voyage d’affaires
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Letitia Ramona
Séjour de 5 nuits en mars 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 19 mars 2024
Dear Letitia,It's great to hear you found the hotel clean and safe during your stay. Cleanliness and safety are essential factors for a comfortable and worry-free experience. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, feel free to share!Thank You,Courtyard by Marriott Wilmington Downtown Management
4/10 Médiocre
Jake
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jake
Séjour de 1 nuit en février 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 21 févr. 2024
Dear Jake,We apologize for your difficulties while staying at our Courtyard by Marriott Wilmington Downtown hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Sincerely,Courtyard by Marriott Wilmington Downtown Management
6/10 Satisfaisant
Tina
18 févr. 2024
Les points forts : Propreté et personnel et service
Tina
Séjour de 2 nuits en février 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 21 févr. 2024
Dear Tina,Thank you for leaving us a rating of your stay with us at Courtyard by Marriott Wilmington Downtown. We work tirelessly to ensure our guests experience the best hospitality in Courtyard by Marriott Wilmington Downtown. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Sincerely,Courtyard by Marriott Wilmington Downtown Management
6/10 Satisfaisant
Leon, Washington
11 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Leon
Séjour de 3 nuits en février 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 13 févr. 2024
Dear Leon,We apologize for any inconvenience caused by our pricing structure. Your feedback is essential, and we'll review our policies to ensure they align with our guests' expectations. We appreciate your comments and will work to provide better value for your stay in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience.Thank You,Courtyard by Marriott Wilmington Downtown Management
10/10 Excellent
Jeremy
Voyage d’affaires
5 févr. 2024
Jeremy
Séjour de 1 nuit en février 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 7 févr. 2024
Dear Jeremy,We're pleased to hear that you found our hotel easy to access! Providing convenience for our guests is a priority for us, and we're glad to know that you had a smooth experience. Should you need anything else during your stay or have any further feedback to share, please don't hesitate to let us know. We hope to welcome you back soonThank You,Courtyard by Marriott Wilmington Downtown Management
8/10 Bien
Brittany
Voyage en couple
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittany
Séjour de 1 nuit en janvier 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 24 janv. 2024
Dear Brittany,We're thrilled to hear that you had a pleasant stay with us! Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back for another enjoyable experience.Thank You,Courtyard by Marriott Wilmington Downtown Management
8/10 Bien
Bettina
15 janv. 2024
Bettina
Séjour de 1 nuit en janvier 2024
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 6 févr. 2024
Dear Bettina,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Courtyard by Marriott Wilmington Downtown Management
2/10 Horrible
Sophie
17 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sophie
Séjour de 2 nuits en décembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 20 déc. 2023
Dear Sophie,It is apparent from your review that you did not have a good time at our Courtyard by Marriott Wilmington Downtown hotel. Knowing you were not accommodated well at Courtyard by Marriott Wilmington Downtown is disheartening. This is not the typical experience our guests have with us, as you can look at the reviews of our other guests. I hope you give us another chance to offer you enhanced service on your next trip.Thank You,Courtyard by Marriott Wilmington Downtown Management
10/10 Excellent
Brett
Voyage d’affaires, Voyage en couple
5 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Brett
Séjour de 2 nuits en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 déc. 2023
Dear Brett,Thank you for your positive feedback! We're thrilled to hear that you found the facilities excellent. If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you again in the future!Thank You,Courtyard by Marriott Wilmington Downtown Management
6/10 Satisfaisant
Bertha
4 déc. 2023
Bertha
Séjour de 1 nuit en décembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 déc. 2023
Dear Bertha,Thank you for your feedback. We're glad to hear that you found the front desk staff and the person behind the food counter excellent. However, we apologize if you found the hotel to be a little older and expensive. Your comments are valuable, and we appreciate your input. If there's anything specific you think we could improve or if there's anything we can do to make your future stays more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.Thank You,Courtyard by Marriott Wilmington Downtown Management
10/10 Excellent
Douglas
Voyage en couple
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 déc. 2023
Dear Douglas,We're glad to hear that you found our hotel convenient! If there's anything specific you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you again in the future!Thank You,Courtyard by Marriott Wilmington Downtown Management
10/10 Excellent
Fernando
Voyage en famille
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fernando
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 janv. 2024
Dear Fernando,Thank you for a Perfect Score Rating on your stay at Courtyard by Marriott Wilmington Downtown. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Courtyard by Marriott Wilmington Downtown Management
10/10 Excellent
SVETLANA
19 nov. 2023
SVETLANA
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 12 déc. 2023
Dear Svetlana,Thank you for a Perfect Score Rating on your stay at Courtyard by Marriott Wilmington Downtown. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Courtyard by Marriott Wilmington Downtown Management
10/10 Excellent
Shannon
17 nov. 2023
Shannon
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 déc. 2023
Dear Shannon,Thank you for a Perfect Score Rating on your stay at Courtyard by Marriott Wilmington Downtown. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Courtyard by Marriott Wilmington Downtown Management
10/10 Excellent
Mona
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mona
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Elizabeth, New York
Voyage en groupe
5 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en novembre 2023
6/10 Satisfaisant
Beloved, Cheltenham
5 nov. 2023
Beloved
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard by Marriott Wilmington Downtown Manageme le 11 déc. 2023
Dear Beloved,Thank you for leaving us a rating of your stay with us at Courtyard by Marriott Wilmington Downtown. We work tirelessly to ensure our guests experience the best hospitality in Courtyard by Marriott Wilmington Downtown. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Courtyard by Marriott Wilmington Downtown Management
2/10 Horrible
Carmen
23 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carmen
Séjour de 2 nuits en octobre 2023
4/10 Médiocre
Laura
21 oct. 2023
Laura
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Michele
8 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Michele
Séjour de 1 nuit en octobre 2023
8/10 Bien
Donald
4 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Donald
Séjour de 2 nuits en septembre 2023
2/10 Horrible
Shameerah
1 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shameerah
Séjour de 1 nuit en septembre 2023
8/10 Bien
Sonia
25 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sonia
4/10 Médiocre
David
23 sept. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Marriott is better than this.
David
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Yuri, highland park
21 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yuri
Séjour de 1 nuit en septembre 2023
10/10 Excellent
aaron
Voyage en famille
19 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
aaron
Séjour de 1 nuit en septembre 2023
8/10 Bien
Colleen
Voyage en famille
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Colleen
Séjour de 1 nuit en septembre 2023
8/10 Bien
Laura, Franklin Square
Voyage en couple
16 sept. 2023
Laura
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Cheryl
Voyage en groupe
11 sept. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Cheryl
Séjour de 2 nuits en septembre 2023
8/10 Bien
Lauren
9 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lauren
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Linda
Voyage en famille
7 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 2 nuits en septembre 2023
10/10 Excellent
Sally
6 sept. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sally
Séjour de 8 nuits en août 2023
6/10 Satisfaisant
Jose
4 sept. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Jose
Séjour de 3 nuits en août 2023
10/10 Excellent
Deborah
2 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Deborah
Séjour de 1 nuit en août 2023
10/10 Excellent
Trevor Anthony
2 sept. 2023
Trevor Anthony
Séjour de 1 nuit en août 2023
10/10 Excellent
Daniel
25 août 2023
Daniel
Séjour de 1 nuit en août 2023
4/10 Médiocre
therese
Voyage en couple
24 août 2023
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
therese
Séjour de 3 nuits en août 2023
10/10 Excellent
Eugene
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eugene
Séjour de 2 nuits en août 2023
8/10 Bien
Betty
Voyage en famille
20 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good stay
Betty
Séjour de 1 nuit en août 2023
10/10 Excellent
IKECHUKWU
Voyage en famille, Voyage d’affaires
19 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
IKECHUKWU
Séjour de 2 nuits en août 2023
6/10 Satisfaisant
Michelle
Voyage en famille
16 août 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Michelle
10/10 Excellent
Richard
9 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en août 2023
10/10 Excellent
Trevor
8 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Trevor
Séjour de 1 nuit en août 2023
10/10 Excellent
Laura
Voyage en famille
6 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay — superb check-in
Laura
Séjour de 1 nuit en août 2023