Best Western à Willis

« Dirty room, bad smell, lots of dust and long hair in the very old looking bathroom, noisy AC, shower head with no pressure, dirty windows … I really enjoy best western venues in general, this one was, by far, the worst I’ve been to »

« We called informing them of a late check in. This was their first opportunity to inform us that the elevator was broken. We arrived at the hotel around midnight. The night clerk was sitting down reclined in an office chair with his legs propped up, head phones on, and playing on a laptop. I said hello, sorry to interrupt. He said "It's okay" as if I did interrupt him. Being a former district manager, my coaching and development would have told him to say, "No, please don't apologize. I'm here to...