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Avis sur Hampton Inn & Suites Wilkes-Barre/Scranton

2.5 out of 5
Hampton Inn & Suites Wilkes-Barre/Scranton
876 Schechter Dr, Wilkes-Barre, PA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 693 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 234 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 1001." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Annie, Ottawa

Séjour de 1 nuit en décembre 2023
Réponse de Jeff le 18 déc. 2023
Thank you for staying with us and for your kind comments. Your comments help us see where improvements can be made and provide a better guests provide guest experience. We hope to see you again when your travels bring you back our way.Thank you!

8/10 Bien

Sylvain, Bromont

Voyage en famille
As expected good value, near the I-81.
Séjour de 1 nuit en novembre 2023
Réponse de Jeff le 17 nov. 2023
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to experience a “perfect stay”.I am pleased to hear you enjoyed your recent visit with us and hope we will see you again should your travels bring you back our way. I am very proud of our team and am glad to hear they may have helped make your visit a bit more enjoyable. I will be sure to share your observations with our entire team.

10/10 Excellent

Robert

Séjour de 1 nuit en octobre 2023
Réponse de Jeff le 17 nov. 2023
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to experience a “perfect stay”.I am pleased to hear you enjoyed your recent visit with us and hope we will see you again should your travels bring you back our way. I am very proud of our team and am glad to hear they may have helped make your visit a bit more enjoyable. I will be sure to share your observations with our entire team.

2/10 Horrible

Dany

Séjour de 1 nuit en octobre 2023
Réponse de Jeff le 18 oct. 2023
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. Our goal is for each of our guests to experience a “perfect visit”.I am sorry to hear this stay was anything less than perfect and know we could have done better. We will start remodeling the hotel in a few weeks and look forward to a fresh look. I hope you will consider staying with us again should your travels bring you back our way. We would love the opportunity to redeem ourselves.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout spécialement le service le personnel lacceuil
Séjour de 1 nuit en janvier 2023
Réponse de Jeff le 6 févr. 2023
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. It is also helpful to hear you enjoyed the digital check-in feature. Our goal is for each of our guests to experience a “perfect stay”.I am pleased to hear you enjoyed your recent visit with us and hope we will see you again should your travels bring you back our way. I am very proud of our team and am glad to hear they may have helped make your visit a bit more enjoyable. I will be sure to share your observations with them all.

10/10 Excellent

STEPHANE

Séjour de 1 nuit en août 2022
Réponse de Jeff le 25 août 2022
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. It is also helpful to hear you enjoyed the digital check-in feature. Our goal is for each of our guests to experience a “perfect stay”. I am pleased to hear you enjoyed your recent visit with us and hope we will see you again should your travels bring you back our way. I am very proud of our team and am glad to hear they may have helped make your visit a bit more enjoyable. I will be sure to share your comments with them all.

10/10 Excellent

Sebastien, La Prairie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We often stop at this hotel when returning home (Canada) to cut the 2 day drive from South Carolina. Great location.
Séjour de 1 nuit en août 2022
Réponse de Jeff le 10 août 2022
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover opportunities for improvement in our service and accommodations. We understand the increased concerns when traveling these days and insure you our goal remains for each of our guests to experience a “perfect & safe stay” Thank you for stopping back to stay with us again. I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. It takes a team, and I am very fortunate to work with such a dedicated group. I am proud to hear we may have helped make your visit with us a bit more enjoyable. I will be sure to share your kind words with our entire team.

8/10 Bien

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé
Séjour de 1 nuit en juillet 2022
Réponse de Jeff le 3 août 2022
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements can be made to our service and accommodations. We understand the increased concerns when traveling these days and insure you our goal remains for each of our guests to experience a “perfect & safe stay” After reading your survey, I can see we certainly could have done a better job. We will continue to strive for perfection and hope you will consider staying with us again should your travels bring you back our way.

10/10 Excellent

Claude

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'acceuil.
Séjour de 1 nuit en avril 2022
Réponse de jeff le 14 mai 2022
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover opportunities for improvement in our service and accommodations. We understand the increased concerns when traveling these days and insure you our goal remains for each of our guests to experience a “perfect & safe stay” I am happy to hear you enjoyed your recent visit with us and hope we will see you whenever your travels bring you back our way. It takes a team and I am very fortunate to work with such a dedicated group. I am proud to hear we may have helped make your visit with us a bit more enjoyable. I will be sure to share your observations with our entire team.

10/10 Excellent

Thérèse

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Jeff le 26 mars 2020
Thank you so much for staying with us and for letting me know how we are doing. It is very rewarding when we see someone has enjoyed their stay and our limited team has done their part to make a favorable experience during these challenging times. We hope to see you again, whenever future travel plans bring you back our way. Please Stay well!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Jeff le 4 nov. 2019
Thank you so much for staying with us and for letting me know how we are doing. It is very rewarding when we hear someone has enjoyed their stay and the team has done their part to make a favorable experience. We hope to see you again whenever your travel plans bring you back our way.

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorsque nous revenons de Myrtle Beach, on passe par la Pennsylvanie pour une route plus agréable que la I-95, et on reste une nuit a cet hotel qui est bien situé.
Séjour de 1 nuit en août 2019
Réponse de Jeff le 12 août 2019
Thank you so much for staying with us and for letting me know how we are doing. It is very rewarding when we hear someone has enjoyed their stay and the team has done their part to make a favorable experience. We hope to see you again whenever your travel plans bring you back our way.

8/10 Bien

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Jeff le 21 avr. 2019
Thank you for letting us know how you enjoyed your recent stay at our Hampton Inn & Suites in Wilkes-Barre. Your feedback is very helpful for us to discover where improvements are needed to our service and accommodations. Our goal is for each of our guests to experience a “perfect visit”. It appears you enjoyed your visit but see we could have done a better job. Your feedback offers helpful direction for us to focus our attention. We hope to see you whenever your travel plans bring you back our way.

10/10 Excellent

philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Note oarfaite
Tout est oarfait pour cet hôtel, propre, rénové, petit-déjeuner excellent et bien garni.
Séjour de 1 nuit en janvier 2018

10/10 Excellent

Jean Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BEST
Super confortable et sera utilisé à nouveau lors du retour
Séjour de 1 nuit en janvier 2018

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2017

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

benoit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel de passage
Propre comfortable tranquille. Facile accès de autoroute et resto chinois à Coté Déllicieux.

10/10 Excellent

Karen, Andover

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Several dining options very close by. Convenient to interstate highway
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice facility
Séjour de 1 nuit en mai 2024

8/10 Bien

Tonya

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
All staff were very nice and helpful. The breakfast was awesome!! Room was small due to so much big bulky furniture. Room was pretty clean other than many super dusty areas where when clothes were laid on that area they needed cleaned off. Shower water pressure was great. Beds were comfortable but a bit noisy. WiFi was available to connect our phones but we brought our Roku and the hotels signal was too week to get it to work. It was quiet most of the time even with a lot of guest at the hotel. I picked this hotel specifically for the hot tub and pool but it was chilly in the pool area and the water was cold, so my little one couldn't really enjoy it. Hot tub was nice other than it had a weird smell. The one thing that was really disappointing is there's no food vending machines for snacks but there is a small food store the hotel has but everything is insanely priced. For example a 20 oz soda was $4, pack of gum $4, a mini frozen pizza $11, small bag of chips $4. I wasn't doing any of that. There is a vending machine for drinks where a 20 oz soda is $1.75 so I was thankful for that. Also, the TV in the breakfast area always had left leaning shows on it like the view or CNN and we just thought there could have been something on more natural or not political at all. Overall the stay was nice for the most part.
Séjour de 3 nuits en mai 2024
Réponse de Jeff le 17 mai 2024
Thank you so much for staying with us and also letting us know how you enjoyed your visit. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Sik Kwong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mai 2024
Réponse de Jeff le 17 mai 2024
Thank you so much for staying with us and also letting us know how you enjoyed your visit. Your kind words are greatly appreciated and will be shared with our entire team.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Sik Kwong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mai 2024
Réponse de Jeff le 17 mai 2024
Thank you so much for staying with us and also letting us know how you enjoyed your visit. Your kind words are greatly appreciated and will be shared with our entire team.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Jane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was a breeze. We were given great suggestions for dinner.
Séjour de 1 nuit en avril 2024
Réponse de Jeff le 2 mai 2024
Thank you for staying with us and letting us know how you enjoyed your visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Brenda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to everything we were there for.
Séjour de 1 nuit en avril 2024
Réponse de Jeff le 2 mai 2024
Thank you for staying with us and letting us know how you enjoyed your visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Maureen

Séjour de 1 nuit en avril 2024

8/10 Bien

Elaine, Ayer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was great, no issues there; the bathroom was nice as well but the shower head needed to be replaced (no center spray). The breakfast was served from 6am-10am, we arrived at the breakfast at 9:15am and the food was very sparse: the container of oatmeal was empty, the fruit salad bowl had 2 small pieces of melon left, etc. as it was not well maintained (obviously!), however upon departing after 10am when breakfast was over we observed workers walking out with large quantities of fruit, etc. which gave us the impression that the food was being “saved” for them. I’m fine with sharing with them, but fair is fair. This was very disappointing to us and we would think twice about staying here again as when breakfast is included, you don’t expect it to be the bare minimum amount of food. We didn’t expect it to be overflowing as well since we were on the late side, but we did expect better than what was there. Also, at the coffee station, the flavored creamers were mixed in with the plain creamers which made it difficult having to dig through the container to find the unflavored ones….we weren’t the only ones who commented on that issue - overall, sad to say, not a great experience.
Séjour de 1 nuit en avril 2024
Réponse de Jeff le 24 avr. 2024
Thank you for staying with us and sharing your observations. I apologize this visit was anything less than perfect and have spoken with our breakfast team correct the items you had mentioned. Thank you again for bring this to our attention. We hope to see you again when your travels bring you back our way.

10/10 Excellent

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Jeff le 22 avr. 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

10/10 Excellent

Robert

Séjour de 1 nuit en avril 2024
Réponse de Jeff le 17 mai 2024
Thank you so much for staying with us and also letting us know how you enjoyed your visit. Your kind words are greatly appreciated and will be shared with our entire team.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Frederick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All went well! Clean, friendly and very helpful. We would stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Jeff le 22 avr. 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

10/10 Excellent

Linda

Les points forts : Propreté
It was nice
Séjour de 1 nuit en avril 2024
Réponse de Jeff le 22 avr. 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly at check in & check out. My wife forgot her personal pillow when we left. They kindly shipped it back to us. Thank you!
Séjour de 1 nuit en mars 2024
Réponse de Jeff le 22 avr. 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

8/10 Bien

Crystal

Séjour de 1 nuit en mars 2024
Réponse de Jeff le 22 avr. 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

10/10 Excellent

Luci

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it
Séjour de 1 nuit en mars 2024
Réponse de Jeff le 22 avr. 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope we will see you again whenever your travels bring you back our way.

10/10 Excellent

Jack

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome hot tub to soak the bones after a long day. Staff, everything great. No issues.
Séjour de 1 nuit en mars 2024
Réponse de Jeff le 28 mars 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jeff le 28 mars 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Shannon, Ickesburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Needed to stay somewhere close to the Mohegan Sun Arena for a show we were attending. The hotel was very clean and the staff was very helpful and polite. The walk to the arena was not bad at all. Will stay here again if we attend another show at the arena.
Séjour de 2 nuits en mars 2024
Réponse de Jeff le 18 mars 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so helpful and kind. Nice breakfast the next morning
Séjour de 1 nuit en mars 2024
Réponse de Jeff le 18 mars 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit. We hope we will see you whenever your travels bring you back our way.

10/10 Excellent

Yessenia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great. Breakfast was great. The location was convenient. The only thing was the musty smell in the room and unusable fridge, that was hot and smelled.
Séjour de 1 nuit en mars 2024
Réponse de Jeff le 18 mars 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit. We hope we will see you whenever your travels bring you back our way.

10/10 Excellent

Cara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staff was accommodating, kind, and efficient. The dining area was kept very clean. The breakfast choices were always fresh and stocked. The pool area was clean. The workout room was well equipped and very clean.
Séjour de 3 nuits en février 2024
Réponse de Jeff le 27 févr. 2024
Hello,Thank you so much for staying with us and letting us know how we did. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. The only issue I had experienced was the man at the front desk was complaining about children being loud in the pool area, but had a group of adults drinking and being loud and obnoxious in the lobby in front of him. Thought it seemed odd and couldn’t have been about the volume level, rather something else, but anywho. Otherwise was great and all other staff was very courteous and friendly.
Réponse de Jeff le 27 févr. 2024
Hello,Thank you so much for staying with us and letting us know how we did. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Preston

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very clean and nice
Séjour de 1 nuit en février 2024
Réponse de Jeff le 27 févr. 2024
Hello,Thank you so much for staying with us and letting us know how we did. We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jeff le 20 févr. 2024
Thank you So much for letting us know how we are doing. It is rewarding to hear you enjoyed your stay and hope we see you again whenever your travels bring you our way.

10/10 Excellent

Estefania

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome hotel!
Séjour de 1 nuit en février 2024
Réponse de Jeff le 19 févr. 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Justin

Séjour de 1 nuit en février 2024
Réponse de Jeff le 28 mars 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Robert, Marshfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have stayed at this hotel many times. It is a good one day travel overnight stay and we wake up fresh and ready for the next days travel home.
Séjour de 1 nuit en février 2024
Réponse de Jeff le 19 févr. 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

6/10 Satisfaisant

Jason

Séjour de 1 nuit en février 2024
Réponse de Jeff le 28 mars 2024
Thank you so much for staying with us and letting us know how you enjoyed this visit.We hope to see you again whenever your travels bring you back our way.

10/10 Excellent

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location… close proximity to lots of stuff
Séjour de 1 nuit en janvier 2024
Réponse de Jeff le 19 févr. 2024
Thank you so much for letting us know how you enjoyed your recent visit with us.We are glad to hear that you enjoyed your stay and hope to see you again whenever your travels bring you back our way.

10/10 Excellent

April

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was very good.
Séjour de 1 nuit en janvier 2024
Réponse de Jeff le 30 janv. 2024
Thank you for letting us know how you enjoyed your recent visit. We hope to see you again whenever your travels bring you back our way.