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Avis sur Dark Sky Suites

2.5 out of 5
Dark Sky Suites
110 S 2nd St, Westcliffe, CO

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 63 avis sur 105." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 105." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 105." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 105." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 105." "

9,6/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Elaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean comfortable and quiet.
Room was clean, quiet, and comfortable. Overhead light for bedroom didn’t work but the rest did. Electric outlet by the bed one plug in didn’t work. Everything else worked fine. Would stay here again.
View from just down the street from hitel.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Connie

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
WE ALMOST FROZE!
The regular heater in the room did not work and the small, freestanding heater was inadequate. With temperatures dipping below freezing, the room could have used three of these heaters and I doubt if that would have been enough! And there were NO EXTRA blankets!
Séjour de 1 nuit en février 2024

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are buying a house in the area and enjoyed our stays at this hotel. Very happy in what we got for the price paid. Will recommend to family coming to visit us.

8/10 Bien

Sylvia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Frank, Lafayette

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

James

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
A good place to stay for the price.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de DSS TEAM le 22 nov. 2023
Thank you for choosing Dark Sky Suites!

10/10 Excellent

Mitch

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de DSS TEAM le 22 nov. 2023
Thanks, Mitch!

10/10 Excellent

Phil

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de DSS TEAM le 22 nov. 2023
We appreciate that you took the time to leave us a review. Come visit us again soon!

4/10 Médiocre

Kathleen

Séjour de 1 nuit en octobre 2023
Réponse de DSS TEAM le 22 nov. 2023
We hope you enjoyed your stay:)

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick Getaway
This was a quiet, clean place to stay, with a terrific view of the mountains to the west.
Séjour de 1 nuit en octobre 2023
Réponse de DSS TEAM le 22 nov. 2023
Thank you for the review, the mountain views are lovely in our little valley and we are happy you enjoyed your stay.

10/10 Excellent

Michelle

Les points forts : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de DSS TEAM le 22 nov. 2023
Thank you!

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just fine!
The Dark Sky Suites is an extremely clean and basic, no frills type of property. Comfortable enough and just fine. Within walking distance of Main Street Westcliffe with dining, coffee and a delicious bakery. Older building so can we be noisy, particularly when on the first floor, the occupants upstairs were very noisy so I'd request an upstairs suite next time.
Séjour de 2 nuits en octobre 2023
Réponse de DSS TEAM le 22 nov. 2023
We appreciate the feedback Gary and apologize for the the noise. We would love to help you book a second floor room next time. Thanks for choosing to stay with us!

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Efficient check in and out. If you are staying in WestCliffe, very convenient.
Séjour de 1 nuit en septembre 2023
Réponse de DSS TEAM le 21 sept. 2023
Thanks, Charles! We are happy that you chose to stay with us and hope you have a safe journey home.

10/10 Excellent

Gary

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very clean with lots of nice touches inside. They obviously care about their guests experience here.
Séjour de 1 nuit en septembre 2023
Réponse de DSS TEAM le 21 sept. 2023
Hi Gary,We do care about our guest experience and are so glad to hear you enjoyed your stay. Hope to have you back again in the future. Have a wonderful day!

10/10 Excellent

David

Séjour de 2 nuits en septembre 2023
Réponse de DSS TEAM le 22 nov. 2023
Thanks for the review!

10/10 Excellent

Jenetha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect stop on our roadtrip
Séjour de 1 nuit en septembre 2023
Réponse de DSS TEAM le 7 sept. 2023
Thanks, Jenetha! We hope to have you back again in the future. Have a wonderful day.

10/10 Excellent

Debra

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very large, open space; super clean, looked freshly painted. Full kitchen and comfortable bed. Quiet and convenient, plenty of parking. Unfortunately the weather didn't cooperate with our stargazing, but the accommodations were first rate.
Séjour de 1 nuit en août 2023
Réponse de DSS TEAM le 24 août 2023
Glad to hear you enjoyed your stay with us, Debra. Sorry to hear the conditions for stargazing were not optimal. You will have to come visit again sometime and hope for a clear night!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice little set up. Very clean and comfortable.
Séjour de 2 nuits en août 2023
Réponse de DSS TEAM le 24 août 2023
We appreciate the review, Richard, and are happy you enjoyed your stay!

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en août 2023
Réponse de DSS TEAM le 24 août 2023
Thanks for choosing Dark Sky Suites!

8/10 Bien

Janet

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was convenient to everything but surrounding area a little on the shabby side
Séjour de 2 nuits en juillet 2023
Réponse de DSS Team le 8 août 2023
Thank you for the feedback, Janet. We are happy you enjoyed the location and hope you return again next time you are in town.

10/10 Excellent

Larry, Fort Worth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have stayed at the Dark Sky Suites previously and greatly enjoyed my stay. It was exactly the experience I was looking for and offers an ideal location for exploring surrounding mountain ranges. Room and kitchen was well equipped and my interactions with staff were positive. I liked it so much I decided to extend my stay
Séjour de 5 nuits en juillet 2023
Réponse de DSS TEAM le 8 août 2023
Thanks, Larry! We love having return guests and are happy that you enjoyed your stay. You are the perfect guest to host-easy to communicate with and we appreciate how tidy you left the room:) See you next time!

10/10 Excellent

Mark

Séjour de 2 nuits en juillet 2023
Réponse de DSS Team le 8 août 2023
We appreciate the review, Mark, and are glad you enjoyed your stay with us!

10/10 Excellent

Kathryn

Séjour de 1 nuit en juillet 2023
Réponse de DSS Team le 8 août 2023
Thank you for the review, Kathryn! We hope to have you back again soon.

10/10 Excellent

Mary

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very impressive hotel
Séjour de 1 nuit en juillet 2023
Réponse de DSS Team le 6 juil. 2023
Thanks for the review, Mary! We hope you enjoyed your stay at Dark Sky and visit again soon.

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay in Westcliffe. Clean and walkable to shops and the Dark Sky events.
Séjour de 2 nuits en juin 2023
Réponse de DSS Team le 15 juin 2023
Thanks for choosing Dark Sky Suites! Happy to hear you were able to walk around and visit some of the local shops. Safe travels!

8/10 Bien

Steve, Colorado Springs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en mai 2023
Réponse de DSS Team le 15 juin 2023
We appreciate the feedback. Hope you enjoyed your stay and visit again soon.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have stayed here before. Very convenient to downtown and observatory. Has full kitchen if you’re staying for a while.
Séjour de 1 nuit en mars 2023
Réponse de DSS Team le 2 mai 2023
Thanks for the review Susan. We love having return guests and hope to see you back soon!

6/10 Satisfaisant

rufus

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
There was nothing notable or unique about the property. There is no staff. sure why i was put on the first floor of the property in which I was the only guest and not the second floor which would have had a great view of the Wet Valley. Of course, there was no staff to address the issue.
Réponse de DSS Team le 20 mars 2023
Hi Rufus,Thank you for the feedback. As you booked through Expedia, you selected the room yourself-however I wish you would have mentioned wanting a second floor room, I would have been happy to make that change for you. We do have staff onsite each day as well as we are available via messaging and by phone from 8 am-10pm every day of the week. We hope you had a safe trip home!

10/10 Excellent

Jerrod

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend
Wonderful place to stay. Very clean, great customer service and great places to get coffee and eat right next door. We look forward to going back when we can stay longer.
Séjour de 1 nuit en février 2023
Réponse de DSS Team le 17 févr. 2023
Jerrod,Thank you for the review, we are happy to hear you enjoyed your stay and found some of the local spots to get coffee/food:) We look forward to having you back in the future!

6/10 Satisfaisant

Jason

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Jason

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Damon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place to stay
Séjour de 1 nuit en novembre 2022
Réponse de DSS Team le 1 déc. 2022
Thank you for the review, Damon! We are happy you enjoyed your stay.

8/10 Bien

Ken

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very clean and close to old downtown .
Réponse de DSS Team le 1 déc. 2022
Thanks for visiting Dark Sky Suites, we hope to see you back again:)

10/10 Excellent

Larry, Fort Worth

Les points forts : Propreté, personnel et service, équipements
Comfortable and well provisioned. Great location. Overall the perfect base for hiking the local area
Séjour de 4 nuits en octobre 2022
Réponse de DSS Team le 1 déc. 2022
Larry, we appreciate the positive review and are happy to hear you enjoyed the stay! Sounds like you found some great hiking spots nearby, we hope to have you visit in the future.

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cute well-stocked place.
Séjour de 1 nuit en septembre 2022
Réponse de DSS Team le 8 août 2023
Thank you, Linda!

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
A few upgrades and your golden
When I arrived, around 8:30 pm, using the self access code was no problem. Unfortunately when I opened the door the air conditioning was turned off and the room was stifling hot. I quickly found the window air conditioner and turned it on high to try and bring the room temp down. Finished getting settled, found the room very clean, but not that well appointed. The microwave was sitting on the counter where you are to eat, work and do just about everything. The chair with rollers which I assume was for working at the desk was too low and not adjustable. This I could have worked with but when it came time for bed, I wanted to turn off the A/C and open the windows for fresh air since it was a nice cool night. Problem there was the front window by the kitchen had no screen so that was out since the bugs were thick from the porch light. The last but certainly not least issue was there was the very old refrigerator was running non-stop and was keeping me awake. Finally at around 2:30 in the morning I got up, took a table knife and found the temp adjustment and turned it almost all the way off so it would stop running. It came back on in about 20 minutes so I gave up. To say the least I got a horrible nights sleep and was not fresh for my work day. I would not recommend this hotel. Get some newer appliances and you will justify the nightly rate and have satisfied customers.
Séjour de 1 nuit en août 2022
Réponse de DSS Team le 2 sept. 2022
I am sorry to hear that the experience did not meet your expectations. Our goal is to provide a comfortable, relaxing space and we understand that a good night's sleep is the most important part of staying somewhere. We do our best to turn the AC on before guests arrive to ensure the room is cool and I apologize that detail was overlooked.We are a small, family business, and improving the guest experience is important to us. We are in a continuous process of updating/improving the property as we have the ability to do so. Rest assured, we do have plans to replace the appliances as soon as we are able. Thank you for the feedback, I hope you have a wonderful day.

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de DSS Team le 2 sept. 2022
Thanks for the review, Kelly! We hope you enjoyed your time and visit again soon.

8/10 Bien

Courtney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place when visiting Westcliffe
The motel is just down a sidestreet off the main drag through town so very convenient. We could walk to everything, including a park where we could see the stars better. The room was clean and the bed was very comfortable. The bath products are very nice and are on pumps on the wall (eco-friendly). The only two negatives were that neighboring guests must have been smoking pot and so our room smelled like it whenever they lit up. Also, the instructions on the website were a little confusing as to what pre-check in and post-check in instructions you'd get and when. Also note this is a pay-on-site (no one is actually there) place and Hotels.com will NOT let you apply any free night credits because of that. That's an issue with Hotels.com not telling you that - absolutely no reflection on the Suites - just wanted to alert potential guests: you won't be able to apply credits here. Watch out for this with Hotels.com in general.
Séjour de 1 nuit en août 2022
Réponse de DSS Team le 2 sept. 2022
Courtney, Thank you for the feedback. We have a ZERO tolerance policy for smoking or vaping of any type inside the rooms and had we known it would have been handled immediately. I am sorry to hear that your experience was impacted by this, please know we do take this seriously. Instructions on check-in/out are emailed to each guest upon booking but I will see if I can make them more visible on our website as well to avoid confusion. Our goal is to make the check-in process as easy as possible for our guests.I am happy to hear you enjoyed the location and the stars:) We hope to have you back again in the future!

4/10 Médiocre

Greg

Les points faibles : Personnel et service et confort de la chambre
Meh, overpriced
Bed was very uncomfortable. Lack of an attendant is not a good thing. I had a little trouble finding the password for the room, another guest wasn't able to access his email and couldn't get to it all. He tried the number on the window and no one was available.
Séjour de 2 nuits en juillet 2022
Réponse de DSS Team le 28 juil. 2022
Thank you for the feedback, Greg. Due to Covid, we offer a contactless check-in process and attempt to make it as seamless as possible. All of our guests receive a confirmation email explaining the process as well as an email AND text with the room code prior to check-in. We strive to offer exceptional customer service and to respond to any questions or concerns promptly. A team member is available by phone from 8 am -10pm every day as well as local staff nearby should any onsite issues arise.

8/10 Bien

Kathy

Voyage d’affaires
Les points forts : Propreté et personnel et service
Great view. Clean and accessible. A very short walk to shops and restaurants. Great town! Just need to see more restaurants that are open later.
Séjour de 3 nuits en juillet 2022
Réponse de DSS Team le 27 juil. 2022
Thanks for the feedback, Kathy! We aim to provide exceptionally clean rooms for our guests:) We hope to have you visit again in the future.

2/10 Horrible

byron

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de DSS Team le 27 juil. 2022
Byron, I am sorry to hear that your experience did not meet your expectations. As no reason was given regarding any issue, please feel free to email me directly at info@darkskysuites with any further feedback. We aim to provide exceptional service and a positive guest experience.

10/10 Excellent

Selestina

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022
Réponse de DSS Team le 8 août 2023
Thank you for the review, have a lovely day!

4/10 Médiocre

Costco

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Cold shower, overpriced.
Hotel is definitely overpriced in my opinion. Also Shower water temp cannot be regulated. Either scalding, or cold. Would not recommend.
Séjour de 1 nuit en juillet 2022
Réponse de DSS Team le 27 juil. 2022
Thank you for the feedback, I'm sorry you didn't have a more pleasant stay. We remedied the shower issue immediately. For the cheapest rates, its always best to book directly through our website, darkskysuites.com.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy walk to Observatory and downtown. Very clean. Has everything we need. Host very responsive.
Séjour de 1 nuit en juillet 2022
Réponse de DSS Team le 27 juil. 2022
Susan, Thanks for the review, we do our best to take care of guest needs promptly and provide a wonderful night's sleep.

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall the room rocked, everything closed pretty early, so food options were limited. Came for the dark skies, and the milky way, but mother nature didnt cooperate. I will be back
Séjour de 1 nuit en juin 2022
Réponse de DSS Team le 27 juil. 2022
Kevin, Thank you for choosing to stay at Dark Sky Suites! I hope you are able to return in better weather--the stars really are beautiful out here on a clear night! Most restaurants/cafes in Westcliffe close by 8 pm as it is a small town. To help with this, we provide a small basket of complimentary snack items for our guests to enjoy:) Hope to see you back again.

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Kitchen was important. Price too high for basic simple hotel room.
Séjour de 3 nuits en juin 2022

10/10 Excellent

Grace

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was Avery nice property.
Séjour de 1 nuit en juin 2022
Réponse de DSS Team le 27 juil. 2022
Grace, We are happy to hear you enjoyed your stay and hope to see you again!

10/10 Excellent

Owen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only one chair to sit on to watch TV. No cream. Coffee pot was broken, you had to hold it closed or else it would spring openn. The shower was excellent.
Séjour de 1 nuit en mai 2022
Réponse de DSS Team le 27 juil. 2022
Hi Owen, Thank you for the feedback. The coffee pot has been replaced, I apologize it was not working properly. We hope to have you visit again!

8/10 Bien

melody

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very clean and everything you would need
Séjour de 1 nuit en mai 2022