Avis sur Viana Hotel and Spa, Trademark Collection by Wyndham
Viana Hotel and Spa, Trademark Collection by Wyndham
3998 Brush Hollow Rd, Westbury, NY
Avis
8,4
Très bien
8,8/10
Propreté
9,0/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Salut Sonia! Merci beaucoup d'avoir pris le temps de partager vos commentaires positifs avec nous. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement sûr, propre et facilement accessible. Offrir un environnement accueillant et confortable à nos clients est toujours notre priorité absolue, et nous sommes heureux de voir cela se refléter dans votre expérience. Vos aimables paroles sont vraiment appréciées et nous sommes impatients de vous servir à nouveau dans le futur. Si nous pouvons faire autre chose pour améliorer votre expérience, n'hésitez pas à nous le faire savoir. Merci encore!
10/10 Excellent
Nancy, Norfolk
Voyage d’affaires
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en mai 2024
Réponse de GM_Viana Hotel and Spa le 27 mai 2024
Hi Nancy, thank you for taking the time to leave your feedback. We appreciate your input regarding the walkability of the area and the challenges of crossing the busy street. We will definitely take this into consideration as we strive to create a more pedestrian-friendly environment for our customers. Your insights are invaluable to us, and we hope to make improvements based on your suggestions. Thank you again for your review and for helping us enhance the overall experience for our visitors.
10/10 Excellent
Ervin
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ervin
Séjour de 1 nuit en mai 2024
Réponse de GM_Viana Hotel and Spa le 27 mai 2024
Hi Ervin! Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you had a great experience with our staff and found our location to be nice, quiet, and safe. We truly appreciate your feedback and look forward to welcoming you back again and again. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. Thank you again for choosing to stay with us!
10/10 Excellent
Michael
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de GM_Viana Hotel and Spa le 27 mai 2024
Hi Michael, thank you for taking the time to leave us your feedback. We're thrilled to hear that room 207 is your favorite and that you had a great stay overall. We apologize for the issues you experienced with the torn couch and malfunctioning remote. We will certainly address these concerns with our team to ensure they are taken care of promptly. Your input is invaluable to us as we strive to provide the best experience for all our guests. We hope to welcome you back for your 6th stay soon!
10/10 Excellent
Ralph
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ralph
Séjour de 2 nuits en mai 2024
Réponse de GM_Viana Hotel and Spa le 20 mai 2024
Ralph, thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed your dinner and had a relaxing weekend at our spa. It's always wonderful to hear when our guests have a great experience. We appreciate your feedback and hope to see you again soon for another peaceful getaway. Thank you for choosing our establishment for your special weekend!
10/10 Excellent
Joseph
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mai 2024
Réponse de GM_Viana Hotel and Spa le 12 mai 2024
Hi Joseph, thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our business nice and clean. Maintaining a clean environment is important to us, and we are glad that it made a positive impression on you. We hope to continue providing you with great experiences in the future. If you have any other feedback or suggestions, please feel free to let us know. Thank you again for your support!
10/10 Excellent
Dean
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dean
Séjour de 2 nuits en mai 2024
Réponse de GM_Viana Hotel and Spa le 12 mai 2024
Dean, thank you for taking the time to leave us such a positive review! We are thrilled to hear that you found your experience peaceful. Creating a serene environment for our customers is always a top priority for us. If there is anything else we can do to enhance your experience even further, please do not hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future.
10/10 Excellent
Keith
8 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Keith
Séjour de 2 nuits en mai 2024
Réponse de GM_Viana Hotel and Spa le 12 mai 2024
We’re thrilled to hear you had a positive experience. Care to share any details?
8/10 Bien
Patrick
Voyage en couple
4 mai 2024
Les points forts : Personnel et service
Patrick
Séjour de 2 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 12 mai 2024
Hi Patrick, thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall and that you're considering booking with us again soon. We apologize for any inconvenience you experienced with the parking situation and will take your comments into consideration as we strive to improve our services. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back!
10/10 Excellent
Weston
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Weston
Séjour de 1 nuit en mai 2024
Réponse de GM_Viana Hotel and Spa le 12 mai 2024
Thanks so much for rating us. Is there anything you’d like to share that we can pass along to the team?
10/10 Excellent
Alex
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alex
Séjour de 2 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hello Alex! Thanks for the rating and compliments, we truly appreciate it! We hope to serve you again soon.
8/10 Bien
Zeeshan
29 avr. 2024
Zeeshan
Séjour de 2 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 20 mai 2024
Thanks for the rating, care to share any details?
10/10 Excellent
Maria
27 avr. 2024
Maria
Séjour de 19 nuits en janvier 2024
Réponse de GM_Viana Hotel and Spa le 20 mai 2024
Thank you for the great rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!
10/10 Excellent
Noreen
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noreen
Séjour de 2 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Noreen! Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you love our restaurant and that our staff has been accommodating during your visits. It's wonderful to know that we have become your favorite place for some well-deserved mom-cation time. We appreciate your feedback and look forward to welcoming you back again soon for another enjoyable dining experience. Thank you for your support!
10/10 Excellent
Brendan
Voyage en famille avec de jeunes enfants
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brendan
Séjour de 2 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Brendan, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed everything. Your feedback means a lot to us and we truly appreciate your support. If you ever have any suggestions on how we can make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future. Have a great day!
10/10 Excellent
Elizabeth
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Elizabeth, thanks so much for rating us. We’d love to know what made your experience great!
10/10 Excellent
Ray
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ray
Séjour de 2 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Ray, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed our staff, rooms, and spa during your visit. We're glad to hear that you found our location convenient for accessing the rail system to NYC. Our team works hard to provide a clean and welcoming environment for all of our guests, so it's great to know that you had a positive experience. We hope to welcome you back again soon!
10/10 Excellent
Kenny
Voyage en famille
23 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kenny
Séjour de 5 nuits en mars 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Kenny, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our management and staff to be friendly and accommodating. It's great to know that the manager was able to assist your children during the check-in process. We strive to provide exceptional service to all of our guests, and we are glad to hear that we met your expectations. We appreciate your feedback and look forward to welcoming you back again in the future.
10/10 Excellent
Flor
23 avr. 2024
Flor
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Flor, thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. Have a wonderful day!
10/10 Excellent
Stephanie
23 avr. 2024
Stephanie
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 20 mai 2024
Hello Stephanie! Thanks for the great rating, care to share any details?
10/10 Excellent
Taylor
Voyage en couple
22 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Taylor
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Taylor, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us and that you appreciated the cleanliness and early check-in. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!
10/10 Excellent
DONTE
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DONTE
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hey Donte! Thank you so much for taking the time to leave such a positive review. We're thrilled to hear that you found our space to be clean and as advertised. It's always our goal to provide a pleasant experience for our customers, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and hope to see you again soon!
10/10 Excellent
Katherine-eve
21 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Katherine-eve
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Katherine-Eve, thank you so much for your kind words about Olivia at the front desk. We're thrilled to hear that she made your stay enjoyable and was a pleasure to talk to. We'll be sure to pass along your compliments to her - she'll be delighted to hear that she made a positive impact on your experience. We appreciate you taking the time to share your feedback and hope to welcome you back again soon for another wonderful stay.
10/10 Excellent
Robert
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Robert, thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and found our rooms comfortable and clean. Providing a pleasant experience for our guests is always our top priority, and we are glad to know that we met your expectations. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future. Thank you again for choosing to stay with us.
10/10 Excellent
Samantha
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Samantha, thanks so much for rating us. Care to share any details?
10/10 Excellent
Radeshia
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Radeshia
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 18 avr. 2024
Hi Radeshia! Thank you so much for your kind words and recommendation! We are thrilled to hear that you loved your experience with us and that you plan on coming back. We can't wait to welcome you again soon! If there is anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please feel free to let us know. Your feedback is truly valuable to us. Have a wonderful day!
10/10 Excellent
Sandra
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 5 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 18 avr. 2024
Hi Sandra, thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a positive experience with our service and staff. Recommendations like yours mean the world to us and we truly appreciate your support. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing our business and for sharing your feedback. We look forward to serving you again soon!
10/10 Excellent
Christopher
Voyage d’affaires
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 18 avr. 2024
Hi Christopher, thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our place to be good overall. We strive to provide the best experience possible for our customers, so if there is anything specific that you feel could be improved, please feel free to reach out to us. Your input helps us to continue to grow and enhance our services. We hope to have the opportunity to serve you again in the future. Thank you for choosing us.
8/10 Bien
Haeyoung
13 avr. 2024
Haeyoung
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 12 mai 2024
Thank you for the great rating. Is there anything you’d like to share that we can pass along to the team?
8/10 Bien
Danielle
13 avr. 2024
Danielle
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 12 mai 2024
Thank you for the great rating. Is there anything you’d like to share that we can pass along to the team?
10/10 Excellent
Michael
12 avr. 2024
Les points forts : Propreté
Michael
Séjour de 4 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 18 avr. 2024
Thank you for the great rating, Michael. Is there anything you’d like to share that we can pass along to the team?
10/10 Excellent
Nilaja, West Hempstead
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nilaja
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 18 avr. 2024
Hi Nilaja, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our rooms spacious, beautiful, and clean. We strive to provide our guests with a comfortable and enjoyable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit. If there is anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you again for choosing to stay with us!
10/10 Excellent
Duong
Voyage d’affaires
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Duong
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 18 avr. 2024
Hi Duong, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you for choosing us!
10/10 Excellent
Dawn
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn
Séjour de 2 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 18 avr. 2024
Thank you so much for your kind words, Dawn! We are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, so it's always rewarding to receive positive feedback. We appreciate your support and hope to have the pleasure of serving you again in the future. Have a wonderful day!
10/10 Excellent
Andrea
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 18 avr. 2024
Hi Andrea, thank you for taking the time to leave a review. We're glad to hear that you found our hotel clean and comfortable during your stay for the concert at the Westbury concert hall. We appreciate your feedback regarding the amenities reservation process and will take it into consideration for future improvements. We're thrilled that our staff was able to make your stay enjoyable and accommodating. We hope to have the opportunity to welcome you back for another great experience in the future. Thank you again for choosing to stay with us.
10/10 Excellent
Janice
7 avr. 2024
Janice
Séjour de 2 nuits en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Janice, thanks so much for rating us. We’d love to know what made your experience great!
10/10 Excellent
simone
6 avr. 2024
simone
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 2 mai 2024
Hi Simone, thanks so much for rating us. We’d love to know what made your experience great!
8/10 Bien
Sherika
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherika
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 5 avr. 2024
Hello, thanks so much for rating us. Care to share any details?
10/10 Excellent
Carolyn
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en avril 2024
Réponse de GM_Viana Hotel and Spa le 5 avr. 2024
Carolyn, thank you for taking the time to share your experience with us. We are delighted to hear that our front desk staff provided you with friendly and professional service during check-in. We strive to make the check-in process as quick and easy as possible for our guests. It's wonderful to know that you found your room to be nice and clean. Your kind words are truly appreciated, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us.
10/10 Excellent
Raymond
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raymond
Séjour de 1 nuit en mars 2024
Réponse de GM_Viana Hotel and Spa le 5 avr. 2024
Hi Raymond, thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be friendly and professional during your stay. Providing exceptional service is always our top priority, and we are glad that our team was able to make your visit enjoyable. We appreciate your loyalty and look forward to welcoming you back again in the future. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.
10/10 Excellent
PTG
29 mars 2024
PTG
Séjour de 3 nuits en mars 2024
Réponse de GM_Viana Hotel and Spa le 5 avr. 2024
Hello, thanks so much for rating us. Care to share any details?
10/10 Excellent
Devonique
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devonique
Séjour de 1 nuit en mars 2024
Réponse de GM_Viana Hotel and Spa le 5 avr. 2024
Devonique, thank you for giving our hotel a chance and for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay and found the staff to be very friendly. Creating a peaceful setting for our guests is always a top priority for us, so we are delighted that you felt that during your time with us. We truly appreciate your kind words and hope to welcome you back again in the future. Thank you for choosing to stay with us.
10/10 Excellent
Pamela
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en mars 2024
Réponse de GM_Viana Hotel and Spa le 5 avr. 2024
Thanks for the rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!
4/10 Médiocre
Emily
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
17 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Emily
Séjour de 2 nuits en mars 2024
Réponse de GM_Viana Hotel and Spa le 22 mars 2024
Hi Emily, thank you for taking the time to leave your feedback. We're sorry to hear about your experience with the water temperature and cleanliness of the bathroom during your stay. Your comments have been shared with our housekeeping team to address these issues promptly. We're glad to hear that you found the beds comfortable and that the staff was friendly. We appreciate your input as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back in the future for a better experience.
10/10 Excellent
Tanesha
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tanesha
Séjour de 4 nuits en mars 2024
Réponse de GM_Viana Hotel and Spa le 18 mars 2024
Hello Tanesha! We are thrilled to hear you had a nice time. Feel free to reach out with any details.
10/10 Excellent
Sandra
Voyage en famille, Voyage d’affaires
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en mars 2024
Réponse de GM_Viana Hotel and Spa le 18 mars 2024
Hi Sandra! Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that our front desk team was able to accommodate your early check-in request and get you settled into your room ahead of schedule. Providing exceptional customer service is always our top priority, and we are delighted that you felt welcomed and taken care of during your stay. We hope to have the pleasure of welcoming you back again soon for another fantastic experience. Safe travels!
8/10 Bien
Yvette
Voyage en couple
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvette
Séjour de 1 nuit en mars 2024
Réponse de GM_Viana Hotel and Spa le 18 mars 2024
Hi Yvette, thank you for taking the time to leave us a review. We appreciate your feedback regarding the shower in your room and the dispensers not working properly. We apologize for any inconvenience this may have caused during your stay. We will make sure to address these issues with our maintenance team to ensure they are fixed for future guests. We hope you were still able to enjoy your overall experience with us and we look forward to welcoming you back again soon. Thank you for choosing to stay with us.
10/10 Excellent
EDWIN
Voyage en couple
8 mars 2024
EDWIN
Séjour de 2 nuits en mars 2024
Réponse de GM_Viana Hotel and Spa le 18 mars 2024
Hi Edwin, thank you for taking the time to leave your feedback. We are glad to hear that you found our hotel nice and clean. Regarding the breakfast pricing, we appreciate your input and will definitely take it into consideration for future improvements. We strive to offer our guests a high-quality dining experience and we understand your concerns about the cost. We hope that despite this issue, you had an enjoyable stay with us. Thank you again for your review and we hope to welcome you back in the future.
10/10 Excellent
Janese
3 mars 2024
Janese
Séjour de 1 nuit en mars 2024
Réponse de GM_Viana Hotel and Spa le 27 mars 2024
Really appreciate the rating. We’d love to know what made your experience great!
6/10 Satisfaisant
Michael
Voyage en couple
2 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en février 2024
Réponse de GM_Viana Hotel and Spa le 8 mars 2024
Hi Michael, thank you for taking the time to share your feedback with us. We're glad to hear that our front staff was able to assist you during your visit. However, we're disappointed to learn about the cleanliness issues you experienced in your room. Please accept our sincerest apologies for any inconvenience this may have caused. Your comments have been shared with our housekeeping team to address these issues and ensure that they are not repeated in the future. We strive to provide a comfortable and clean environment for all of our guests, and we appreciate you bringing this to our attention. If there is anything else you would like to share with us, please feel free to reach out. Thank you for choosing to stay with us.