Avis sur Red Roof Inn PLUS+ West Springfield
Red Roof Inn PLUS+ West Springfield
1254 Riverdale Street, West Springfield, MA
Avis
7,2
Bien
7,2/10
Propreté
7,8/10
Personnel et service
6,6/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
Voyage en groupe, Voyage avec des animaux de compagnie
26 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Carla RediResponse Specialist le 28 nov. 2023
Dear Linda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Springfield. I am glad to read that you were pleased with our location as you mentioned that it is conveniently located. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Karina
17 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Karina
Réponse de Carla Red Roof Management le 19 oct. 2023
Hello Karina, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ West Springfield we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
10/10 Excellent
Daniel
12 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en juillet 2023
Réponse de Lis D. le 13 juil. 2023
Hi Daniel, Thank you for taking the time to score us a 5 out of 5! We are so happy that you enjoyed your stay with us. We look forward to seeing you in the near future! Thank You!
10/10 Excellent
Martin
Voyage en groupe
3 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout est parfait
Martin
Séjour de 1 nuit en décembre 2019
Réponse de Lis D. le 3 janv. 2020
Thank you!
8/10 Bien
Voyageur vérifié
Voyage en couple
11 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
Réponse de Lis D. le 18 nov. 2019
Thank you for posting a review. We appreciate you as our customer and hope to see you in the near future. Thank You!
8/10 Bien
Yan
29 juil. 2019
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Yan
Séjour de 2 nuits en juillet 2019
Réponse de Craig U le 29 juil. 2019
Thanks for staying with us.
8/10 Bien
Voyageur vérifié
4 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de Craig U le 29 juin 2019
Thank your for staying with us.
4/10 Médiocre
Etienne, Montreal, QC
Voyage en groupe
25 mars 2019
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Etienne
Séjour de 1 nuit en mars 2019
8/10 Bien
Daniel
7 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daniel
Séjour de 1 nuit en janvier 2019
4/10 Médiocre
Voyageur vérifié
Voyage en famille
2 janv. 2019
Les points forts : Propreté
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
8/10 Bien
Voyageur vérifié
1 janv. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
2/10 Horrible
Erin
20 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Erin
Séjour de 2 nuits en mai 2024
Réponse de Kerry-Lee RediResponse Specialist le 22 mai 2024
Dear Erin, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. I am sorry that your experience was less than ideal due to the uncleanliness indicated and noise disturbance mentioned. At Red Roof, it is our desire to have your confidence in our abilities to eliminate similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
8/10 Bien
Alvaro
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alvaro
Séjour de 3 nuits en mai 2024
Réponse de Adraine Rediresponse Specialist le 18 mai 2024
Hello Alvaro, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST SPRINGFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
4/10 Médiocre
Ken
Voyage d’affaires, Voyage en couple
15 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ken
Séjour de 2 nuits en mai 2024
Réponse de Kamaria RediResponse Specialist le 16 mai 2024
Dear Ken,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the linens, the pillows and the other issues which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
10/10 Excellent
Drake
Voyage d’affaires
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Drake
Séjour de 4 nuits en mars 2024
Réponse de Xao RediResponse Specialist le 15 mai 2024
The team at our Red Roof Inn PLUS+ West Springfield would like to thank you for sharing your feedback with us, Drake. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our cleanliness and nice staff delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
8/10 Bien
Johnny, Springfield
30 avr. 2024
Les points forts : Propreté
Johnny
Séjour de 2 nuits en avril 2024
Réponse de Adraine Rediresponse Specialist le 1 mai 2024
Hello Johnny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST SPRINGFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 Horrible
Holly
19 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Holly
Séjour de 1 nuit en avril 2024
Réponse de Olivia RediResponse Specialist le 4 mai 2024
Hello Holly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I are saddened to see your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 Excellent
Teresa
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teresa
Séjour de 1 nuit en mars 2024
Réponse de Oniel Rediresponse Specialist le 14 avr. 2024
Thank you Teresa, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Springfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Excellent
Chuck
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chuck
Séjour de 1 nuit en avril 2024
Réponse de Nishaye RediResponse Specialist le 13 avr. 2024
Hello Chuck, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ West Springfield. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Kerry
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Kerry
Séjour de 1 nuit en avril 2024
Réponse de Lis D. le 12 avr. 2024
Thank you for taking the time to offer us your feedback on your recent stay. Housekeeping places towels in the room based on 2 people or if the reservation states there will be extra people in the room. We appreciate your business and we look forward to seeing you again! Thank You!
10/10 Excellent
Marie
Voyage en groupe
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Marie
Séjour de 1 nuit en avril 2024
Réponse de Lis D. le 12 avr. 2024
Thank you for sharing your feedback on your recent stay. We are thrilled that you scored us a 5 out of 5! I will pass this on to the rest of our staff! We value you as our customer and appreciate your business. We look forward to seeing you in the near future! Thak You!
4/10 Médiocre
Lindsay
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Lindsay
Réponse de Adraine Rediresponse Specialist le 7 avr. 2024
Dear Lindsay,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. I am sorry that your experience did not meet your expectations. I was disheartened to read that you found the shower to be inoperable as well as the drain stopper and the other mentioned concerns that affected your experience. Please accept our apologies for the inconvenience caused. Your feedback will be shared with the management team so they can investigate and address your concerns promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
8/10 Bien
Christopher
Voyage d’affaires
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en avril 2024
Réponse de LaTunde RediResponse Specialist le 6 avr. 2024
Dear Christopher,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST SPRINGFIELD. I'm so glad we earned your 4/5 score. At Red Roof, it's good to know that you had a comfy bed and a clean stay with us. However, as it relates to your comment of the thin walls, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
8/10 Bien
Kerry
3 avr. 2024
Kerry
Séjour de 2 nuits en avril 2024
Réponse de Chirell RediResponse Specialist le 5 avr. 2024
Dear Kerry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Willie
Voyage en famille
2 avr. 2024
Les points faibles : Personnel et service et équipements
Willie
Séjour de 2 nuits en mars 2024
Réponse de Xao RediResponse Specialist le 3 avr. 2024
Thank you for sharing your feedback with us, Willie. The team at the Red Roof Inn PLUS+ West Springfield appreciated your 3/5 score. However, you made mention of the unclean room. Please accept our apologies for this.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
10/10 Excellent
Donna
30 mars 2024
Les points forts : Propreté
Donna
Séjour de 1 nuit en mars 2024
Réponse de Nishaye RediResponse Specialist le 15 avr. 2024
Hello Donna,The staff at the Red Roof Inn PLUS+ West Springfield and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 Excellent
sandri
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sandri
Séjour de 1 nuit en mars 2024
Réponse de Chirell RediResponse Specialist le 29 mars 2024
Dear Sandri,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
jeffery
10 mars 2024
Les points faibles : Personnel et service
jeffery
Séjour de 2 nuits en mars 2024
Réponse de Tianna RediResponse Specialist le 12 mars 2024
Hello Jeffery,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Amy
6 mars 2024
Amy
Séjour de 1 nuit en octobre 2023
Réponse de Tianna RediResponse Specialist le 7 mars 2024
Hello Amy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist
10/10 Excellent
Gabriela
5 mars 2024
Gabriela
Séjour de 1 nuit en mars 2024
Réponse de Tianna RediResponse Specialist le 25 mars 2024
Hello Gabriela, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
8/10 Bien
Aurelio
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aurelio
Séjour de 1 nuit en mars 2024
Réponse de Tianna RediResponse Specialist le 4 mars 2024
Dear Aurelio, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ West Springfield. It's great to read that you were pleased with our location, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
6/10 Satisfaisant
Evelyn
Voyage en couple
2 mars 2024
Les points forts : Propreté
Evelyn
Séjour de 1 nuit en mars 2024
Réponse de Tianna RediResponse Specialist le 3 mars 2024
Dear Evelyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ West Springfield .We apologize for any disappointment regarding the absence of a refrigerator in your room. Our records show that you booked a Standard King Bed which unfortunately, doesn't include those features. Ifyou desire these amenities on your next stay, we recommend selecting a Deluxe King or Superior king room for a more enhanced experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management
2/10 Horrible
Bonnie
25 févr. 2024
Bonnie
Séjour de 1 nuit en février 2024
Réponse de Carla RediResponse Specialist le 21 mars 2024
Hello Bonnie, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ West Springfield we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
10/10 Excellent
RABORN
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
RABORN
Séjour de 1 nuit en janvier 2024
Réponse de Chirell RediResponse Specialist le 24 févr. 2024
Dear Raborn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Springfield. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice and spacious room also comfortable bed. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
8/10 Bien
Robin
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robin
Séjour de 1 nuit en février 2024
10/10 Excellent
Kerry
6 févr. 2024
Kerry
Séjour de 1 nuit en août 2023
Réponse de LaTunde RediResponse Specialist le 21 mars 2024
Hello Kerry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST SPRINGFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
4/10 Médiocre
Robert
2 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en janvier 2024
Réponse de Dannielle Rediresponse Specialist le 3 févr. 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the poorly run operation. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management
10/10 Excellent
Sébastien
28 janv. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Sébastien
Séjour de 2 nuits en janvier 2024
Réponse de Carla RediResponse Specialist le 29 janv. 2024
Hello Sébastien, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Alma
Voyage en famille
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alma
Séjour de 2 nuits en janvier 2024
Réponse de Olivia RediResponse Specialist le 27 janv. 2024
Thank you, Alma, for telling us about our stay at the Red Roof Inn PLUS+ West Springfield. I am glad you enjoyed your stay resulting in a 5/5 score. It's great to know that our check- in staff was great and friendly, our location was convenient along with all the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Juan
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en janvier 2024
Réponse de Chirell RediResponse Specialist le 19 janv. 2024
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Springfield. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice front desk staff. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist
6/10 Satisfaisant
Veronica
17 janv. 2024
Veronica
Réponse de Xao RediResponse Specialist le 18 janv. 2024
I appreciate the time that you took to share your sentiments with us, Veronica. Our team at the Red Roof Inn PLUS+ West Springfield appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management
6/10 Satisfaisant
Martha
15 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Martha
Réponse de Carla RediResponse Specialist le 17 janv. 2024
Hello Martha, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Declan
14 janv. 2024
Declan
Séjour de 1 nuit en janvier 2024
Réponse de Xao RediResponse Specialist le 15 janv. 2024
Thank you for sharing your 5/5 rating with us, Declan. Our staff at the Red Roof Inn PLUS+ West Springfield was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
10/10 Excellent
Gregory
10 janv. 2024
Gregory
Séjour de 1 nuit en janvier 2024
Réponse de Carla RediResponse Specialist le 12 janv. 2024
Hello Gregory, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
David
8 janv. 2024
Les points forts : Confort de la chambre
Clean
David
Séjour de 1 nuit en janvier 2024
Réponse de Carla RediResponse Specialist le 11 janv. 2024
Hello David, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 Bien
TzeLei, Sunnyvale
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
8 janv. 2024
Les points forts : Propreté et personnel et service
TzeLei
Séjour de 2 nuits en janvier 2024
Réponse de Lis D. le 12 janv. 2024
Thank you for taking the time to tell us about your experience at the Red Roof Plus West Springfield. We take all feedback as a learning experience to offer our guests the best possible experience. We truly appreciate your business and we value you as our customer. Thank You!
2/10 Horrible
Voyageur vérifié
Voyage en famille
6 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely No
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de LaTunde Murrant. Rediresponse Specialist le 9 janv. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the possible mold and odor you described in the room. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Allan
Voyage en famille
1 janv. 2024
Allan
Séjour de 2 nuits en octobre 2023
Réponse de Carla RediResponse Specialist le 3 janv. 2024
Hello Allan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Fred
28 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fred
Séjour de 1 nuit en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 30 déc. 2023
Hello Fred,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. The issue you've described with our staff providing poor customer service is not usually an experience our guests have with us and not the standard Red Roof strives to uphold. I appreciate you making us aware of this issue however. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
10/10 Excellent
MaryEllen
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Christmas Stay
MaryEllen
Séjour de 3 nuits en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 27 déc. 2023
Hello MaryEllen,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management