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Avis sur Yours Truly DC, Vignette Collection an IHG Hotel

4.5 out of 5
Yours Truly DC, Vignette Collection an IHG Hotel
1143 New Hampshire Ave NW, Washington, DC

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 639 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 187 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1000." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Dhurmea Luvesh le 17 avr. 2023
DearGabriel,Warm greetings from Yous Truly Washington DC. Thank you for sharing your experience at us. We are delighted to hear that you enjoyed the ambiance and service offerings at our hotel.It was a pleasure to host you at the best address in Washington and we look forward to welcoming you back soon for another memorable experience.Generously YoursDhurmea Luvesh

10/10 Excellent

Maude

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very well located, clean, friendly staff, beautiful rooms and lounge
Séjour de 3 nuits en novembre 2022
Réponse de Linda Wells, Front Office Manager le 12 nov. 2022
We are thrilled that you enjoyed your stay. I will be sure to pass on your awesome comments to our staff. I'm glad you enjoyed your stay and hope to have you back soon.

8/10 Bien

Amal

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I just realize we should have get 20usd on food with our Expedia booking, but when we checked in nobody told us that. It’s a bit frustrating
Séjour de 3 nuits en octobre 2022
Réponse de Linda Wells, Front Office Manager le 29 oct. 2022
Thank you for taking time to leave us a review. I am truly sorry that you didn't experience Yours Truly DC as how you should have. We take pride in giving our guest a great experience. We have the team looking into these issues as good service is what we want folks to come back for. I will also speak with our front desk team, as you are correct that you should have received a 20 voucher with your booking. I hope you come back to DC soon.

10/10 Excellent

Jean

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien situé, agréable , très branché
Séjour de 5 nuits en août 2022
Réponse de General Manager le 6 sept. 2022
Hello Jeans,It was such a pleasure to welcome you to Yours Truly DC! Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. Should your c bring you back to the area in the future, we hope you'll consider staying with us again!Truly Yours

10/10 Excellent

Serge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé, propre et confortable.
Séjour de 3 nuits en juillet 2022
Réponse de General Manager le 6 août 2022
Hello Serge, If comfy accommodations and a stellar location are what you looking for, look no further than Yours Truly DC. Thank you so much for the perfect rating. It would be an honor to welcome you back again soon. Truly Yours

10/10 Excellent

Isabelle

Séjour de 1 nuit en juillet 2022

10/10 Excellent

Philippe U.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2022

8/10 Bien

Sterescu

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Très bien situé, près de Dupont Circle, et du métro à FGW (Foggy Bottom / George Washington University). Offre des restos aux l’entours excellente. Mais apportez votre oreiller car les leurs sont….moyens….😕
Séjour de 4 nuits en avril 2022

10/10 Excellent

Jonathan, Mirabel

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, close to all major attractions
Séjour de 4 nuits en mars 2022
Réponse de MJ at Yours Truly DC le 11 avr. 2022
Jonathan, We are glad to hear that you found our location, product and service worthy of a five star rating. Yours Truly DC hopes to see you return in the near future.

6/10 Satisfaisant

Jiovanni

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Séjour de 1 nuit en mai 2024

10/10 Excellent

Cheyenne

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Enjoyed my stay
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Hello Cheyenne,It's great to hear you enjoyed staying with us as much as we enjoyed hosting you! We hope you'll join us again for another fantastic stay at Yours Truly DC.Truly Yours

4/10 Médiocre

Olga

Voyage en famille
Les points faibles : Personnel et service et équipements
At check out the front desk staff insisted the balance owed eas the full amount not taking into account the amount paid at check-in. After much back and forth it they realized they were over charging us. The staff was rude and made us feel very unwelcomed.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Hello Olga,We're sorry to hear your stay with us wasn't quite up to par, and we thank you for sharing your experience with us. It is not acceptable for our guests to receive anything but the best in hospitality, and we'll be sure to address our team on how to properly interact with our guests. We thank you again for your feedback, which helps us grow as a hotel.Truly Yours

8/10 Bien

amy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy walkable area. Restaurants on site.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 mai 2024
Hello Amy,Thank you for your review! We're glad you enjoyed your stay. We look forward to welcoming you back to Yours Truly DC for another convenient and enjoyable stay.Truly Yours

10/10 Excellent

Civita

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
All staff were so kind and there were plenty of staff available at all times!
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Hello Civita,Thank you for sharing this lovely review of Yours Truly DC. We're humbled you were impressed with our friendly team members! Your positive feedback is appreciated, and we hope you'll return soon!Truly Yours

2/10 Horrible

Curtis

Séjour de 1 nuit en mai 2024

8/10 Bien

Derick

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 2 nuits en février 2024
Réponse de General Manager le 7 mai 2024
Hello Derick,Thank you for choosing Yours Truly DC. Our team is committed to maintaining a welcoming environment for all our guests, and your kind words are truly appreciated. We look forward to hosting you again soon.Truly Yours

10/10 Excellent

Jason

Séjour de 1 nuit en mai 2024

10/10 Excellent

Shabana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff stood out to me the most because they were so personable &. Accommodating. The hotel was super clean &. Close by to most of the attractions!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Hello Shabana,Thank you so much for your kind words! We're so glad you let us know how great a job our staff has been doing to help our guests feel as welcome as possible while staying on their toes to keep Yours Truly DC in tip-top shape. Hopefully, you got the chance to check out our extensive on-site amenities, which include a fitness center, eateries, and even a ping-pong room, as well as to take advantage of our convenient location to take in the best that the DC area has to bring. Thank you again for going out of your way to show your appreciation for our efforts to accommodate you to the best of our ability, and we'd be delighted to offer you the same excellent service on your future visits.- Truly Yours

8/10 Bien

Louise

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Located close enough to the National Mall and DuPont Circle to walk; several great restaurants in the area. Hotel had had an electrical fire the day before we checked in and were low on double rooms so i took a single king bed and a credit towards charges to my room. I had reserved a double room with a city view and ended up in a tiny room with the king bed (which was fine) and a view of the side of the adjacent building. I had hoped to use my room credit to get coffee from the restaurant in the morning but couldn't get breakfast at the hotel without signing up for the "breakfast package." The coffee/sandwich shop connected to the lobby didn't do room charges. Consequently, i ended up paying $800 for 2 nights in a tiny room with a view of a building and a bathroom with no towel racks or exhaust fan. The room did have a small frig and safe (which i didn't need) and I did get on-site parking included (a $65/nt "value"). It was fine just not a great value.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Hello Louise,Thank you for taking the time to leave a review. We apologize for the inconvenience caused by the electrical fire, and we understand how frustrating that must have been. Our team appreciates your understanding regarding the situation. All of your feedback is valued and greatly appreciated. We hope you will consider staying with us again so we can provide you with an even better experience. Truly Yours

6/10 Satisfaisant

Lenore

Les points forts : Personnel et service
Even though we had prepaid the entire amount, the hotel charged an extra $30 per night, which was unexpected and annoying.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Lenore,Thank you for sharing your feedback. We apologize for the unexpected charge and any inconvenience it caused. Transparency is paramount in all our billing processes, and we will look into our communication regarding fees. We hope to have the opportunity to restore your trust in future stays.Truly Yours

8/10 Bien

George

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a good say but couple of things were disappointingly sub par: 1. Despite knowing I have a 6 yo, I was given a room on second floor directly above the bar patio where dance music was played quite loudly until 11pm... 2. On the second night there was a fire alarm and the hotel was evacuated from 2-3am. The issue was an electrical fault. There was only 1 member of staff visible during the entire process, scant information was given and the incident was never acknowledged subsequently. An explanation, apology and small compensatory gift would have been appropriate.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Hello George,Thank you for your review. We are delighted to have had you as our guest during your time in DC; however, we sincerely regret to learn that you were not fully satisfied with your stay. Please accept our apologies for any disappointment with how the fire alarm situation was handled. We'll be sure to share your feedback with our internal team to determine ways of improving in this respect. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating. Truly Yours

4/10 Médiocre

Manki

Voyage d’affaires
Les points forts : Propreté
The hotel was overbooked for the first night of my stay and I was reallocated to another hotel about 10 minutes drive away. When I finally arrived at the Yours Truly, I was given a room on the 2nd floor, right above the restaurant that was blasting music throughout the night. I was told the music would stop by 11:05 pm, but had to call again to remind them to turn the music down. On top of all that, I was still charged two nights of resort fee (USD 30 per night), even though I was technically only at the hotel for one night. Terrible experience overall and I will avoid this hotel the next time I'm in DC.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello Manki,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the overbooking and the noise from our restaurant. It's clear we did not meet your expectations or our standards. Your feedback is crucial for our improvement, and we hope to have another opportunity to provide a better experience should you choose to visit us again.Truly Yours

8/10 Bien

Diego

Séjour de 2 nuits en avril 2024

10/10 Excellent

Rita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Hello Rita,We're delighted you enjoyed your stay at Yours Truly DC! Please come see us again soon.Truly Yours

10/10 Excellent

Niaki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was such a chill vibe
Séjour de 1 nuit en février 2024
Réponse de General Manager le 17 avr. 2024
Hello Niaki,Thank you for providing this kind review of Yours Truly DC. We love creating a relaxed and enjoyable atmosphere for our guests. It would be delightful for you to stay with us again.Truly Yours

10/10 Excellent

Lauren

Voyage en groupe, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Staff was super friendly! We were traveling with 2 dogs and this hotel is by far the most dog friendly we have been to! Amazing!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 14 avr. 2024
Hello Lauren,Thank you so much for the five-star review! We're so happy you enjoyed our pet-friendly amenities and the great hospitality from our staff. We'll be sure to pass on your compliments, and we hope you'll visit us again soon!Truly Yours

10/10 Excellent

Oliver

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property to stay at and a great location. Plenty of nearby food options, metro is only 10 minutes in either direction and only 25mins from the Lincoln memorial and the start of the Mall walk. Staff at the property were very friendly and welcoming. The bed was comfortable to sleep in. One thing I would mention is that our room only had a fixed shower head on the ceiling and unfortunately whenever you took a shower the glass partition didn’t go far enough across and the water swept around and created a small pool on the other side.
Réponse de General Manager le 10 avr. 2024
Hello Oliver,Thank you so much for choosing to stay with us at Yours Truly DC. Our goal is to provide every guest with exceptional service and comfortable accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our convenient location. However, we offer our sincere apologies for any inconvenience you experienced with your shower. Your comments have been duly noted and will be looked into further. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Truly Yours

10/10 Excellent

Ilija

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Hello Ilija,Thanks for the five stars! We're so happy you enjoyed your visit at Yours Truly DC, and we hope you will stay with us again soon.Truly Yours

10/10 Excellent

Benjamin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Hello Benjamin,We're so glad that you had such a great stay! We hope to welcome you back for a future stay at Yours Truly DC.Truly Yours

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Modern, clean, decent space in the room
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 5 avr. 2024
Hello Patrick,Thank you for sharing your feedback. We're pleased to hear that you found our accommodations modern, clean, and spacious. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.Truly Yours

10/10 Excellent

Chaliea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a nice experience.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Hello Chaliea,Thank you for leaving us a perfect rating. We are thrilled that you had a great experience with us. It was a pleasure having you as a guest, and we look forward to welcoming you back. Truly Yours

8/10 Bien

Natalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

8/10 Bien

Alberto, Houston

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel, a little bit expensive
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Hello Alberto,Thank you for choosing to stay with us at Yours Truly DC. We apologize that our value did not meet your expectations and we will be sure to discuss your feedback with our team for consideration. Our goal is to provide every guest with a great experience, so we're thrilled you enjoyed your overall visit. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Truly Yours

8/10 Bien

Darrin

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Hello Darrin,Thank you for your review. We're thrilled to see that you enjoyed your stay at Yours Truly DC. It would be our pleasure to welcome you back anytime!Truly Yours

6/10 Satisfaisant

Nikki

Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Shannon, north tonawanda

Voyage d’affaires
I have stayed throughout the DC area, and while well located, there was nothing about the hotel that would bring me back. The drawer that appears to be a fridge is, according to the desk, a “chiller” but is supposed to be room temperature. The carpet had a large hole, two of the towels had holes, there was a chunk of plaster missing from the wall, the tissue box was soaked and musty with wet tissues, and the coffee accompaniments were open and missing items and to reach the outlet you need to have the coffee make at the very edge of the desk. The hallway was loud from 11pm-1am. Is it a terrible hotel? No. It just lacks attention to detail (like housekeeping trying to enter after I said no thank you I’m checking out in a few minutes). If you are low on options- I can’t advise against staying here, it’s fine- just know what you are getting.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Hello Shannon,Thank you for sharing your experience. We're glad our location met your needs but are concerned to hear about the issues you encountered, from the condition of the room to the service aspects. We take pride in our attention to detail and apologize for falling short during your stay. Your feedback is crucial for addressing these areas and improving our guest experience. We hope to have another opportunity to welcome you for a stay that exceeds your expectations.Truly Yours

8/10 Bien

Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

8/10 Bien

Sharon

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Leylya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had an amazing experience at the hotel, from its wonderful design to the excellent service and cleanliness of the rooms. We will definitely return and recommend it to our friends
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 mars 2024
Hello Leylya, We appreciate you taking the time to share your kind words with us! Providing clean, and comfortable accommodations is a standard we strive for, and we are pleased that we were able to meet your expectations. We hope that you will visit us again the next time you are in the area. Truly Yours

10/10 Excellent

Raz

Séjour de 1 nuit en mars 2024

10/10 Excellent

Shanequa

Séjour de 1 nuit en février 2024

4/10 Médiocre

Alesia

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room is very small, I found 2 long black hair on myself after laying on the bed right after check in. Everything seemed dirty and old. Obviously nothing to pay 507$ for 2 nights for. Very poor.
Réponse de General Manager le 6 mars 2024
Hello Alesia,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and wish you safe travels ahead.Truly Yours

8/10 Bien

Pamela, Miami

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the property and the room is uniquely designed as expected in a boutique hotel. The bed was very comfortable compared to most standard hotel beds. The layout of the room was interesting, but I missed having a closet and drawers, they provide clothes racks. Also, there were not enough USB outlets for two people. The most inconvenient for us was the lack of towel racks, there were none in the bathroom, just a hook on the wall, which was unbelievable.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 5 mars 2024
Hello Pamela,Thank you for your honest review of your recent visit. We're delighted you were comfortable during your stay; however, we regret that you were not fully satisfied. Your feedback about our accommodations will be shared with our internal team for further consideration, as we are always seeking new ways to improve our facilities. It was a pleasure having you here, and we hope you enjoyed your time in DC.Truly Yours

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious room - reasonable price. Front desk is really nice. No iron but there was a steamer in the room. Really nice
Séjour de 1 nuit en février 2024
Réponse de General Manager le 29 févr. 2024
Hello David,Thank you for highlighting the spaciousness of our rooms and our reasonable pricing. We're also delighted to hear about your positive interactions with our team members. Your appreciation motivates us, and we look forward to welcoming you back to Yours Truly DC for another pleasant stay.Truly Yours

10/10 Excellent

Jolyon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very welcoming staff, Modern design and great location!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 28 févr. 2024
Hello Jolyon,Thank you for your kind words and for staying with us at Yours Truly DC. We are delighted to hear you enjoyed our friendly service and ideal location. Thanks for being a valued guest, and we look forward to seeing you again soon!Truly Yours

8/10 Bien

Barbara

Les points forts : Propreté, personnel et service, confort de la chambre
Funky & Fun
Situated in a fairly quiet area, despite the college-age population from GWU close by, this hotel is billed as a luxury hotel on hotels.com. It’s got funky decor in the lobby, great tile in the baths, but concrete flooring in the rooms with area rugs under the beds. Not my idea of luxurious. Bedding was thin, pillows firmer than I like, and the mattress was not a pillow top. Personnel were top notch, very friendly and accommodating. When we reported a non-functional mini fridge in the desk unit that is the work space (the fridge is a drawer in that unit) a standalone unit was quickly brought in. There is one restaurant for breakfast and lunch: Call Your Mother, serving tasty bagel-based dishes. The seating area becomes the dinner restaurant, Mercy Me, which serves delicious “sort of South American” foods. The hotel gives one $20 credit per booking to spend on dinner which paid for half of one meal on our two-person dinner tab. Plenty of other restaurants within easily walkable distance though. We had fabulous dinners at Founding Farmers and Chef Geoff’s. Tatte Bakery is just across the intersection and has great choices for breakfast or lunch.
Séjour de 4 nuits en février 2024
Réponse de General Manager le 27 févr. 2024
Hello Barbara,It is wonderful to hear that our hotel provided you with a convenient spot to enjoy the city and that the value we offer was a positive aspect of your stay. Thank you for highlighting our dining options and the delicious food selection. Our team was happy to assist you and ensure any issue was addressed promptly. Your feedback about our rooms will be kept in mind. Thank you again, and come back soon. Truly Yours

4/10 Médiocre

Erinn

Les points faibles : Infrastructures et conditions de l’hébergement
Needs some oversight…
It was odd because the time I spent here previously was perfectly fine. This stay I arrived early, the front desk agreed to message me when the room was ready. That did not happen. After calling to get a status only after the standard check in time had passed I was able to confirm the room was ready. During this time my card had been run for what I thought were incidentals however it turns out there was an error and the card was actually charged for the cost of the room. I was passed to multiple people to have this corrected. It was also shared with me at that time what hotels.com was receiving for the reservation vs the cost of the room and what I paid. That was uncomfortable. When we arrived at the room the mirror in the bedroom was cracked. I would have thought something like that would have been replaced or removed. It felt like I was staying in a cheap motel room.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 févr. 2024
Hello Erinn,We're sorry to hear about the inconveniences and issues you experienced during your recent stay, especially compared to your previous visit. It's unfortunate that communication and billing errors occurred, and the condition of your room did not meet expectations. We take your feedback seriously and will address these concerns to ensure a better experience for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a stay that reflects the high standards we strive for.Truly Yours

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Yours Truly DC Front Desk le 13 mars 2024
Thank you for choosing to be our guest. We look forward to welcoming you in the near future.

8/10 Bien

Joselyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean , staff was friendly. Highly recommend the breakfast bar. $25 per person but worth it. I didn’t like the $50 dollar fee. I wouldn’t mind paying it… just would have like a heads up.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 26 févr. 2024
Hello Joselyn,We're delighted you found our property clean and enjoyed our friendly service. It's also wonderful to hear that you highly recommend our breakfast bar. Additionally, we understand the importance of clear communication regarding fees and will work on improving this aspect. It was a pleasure to have you stay with us at Yours Truly DC, and we look forward to your next visit!Truly Yours

10/10 Excellent

Cassandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great service
Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 févr. 2024
Hello Cassandra,Thank you for choosing Yours Truly DC and for sharing your lovely, five-star review. Our team is one of the best in the business so we are thrilled they were also a highlight of your stay. We look forward to welcoming you back on future trips to DC.Truly Yours